the staff were nice when i needed them such as when other cars were blocking my car in the parking lot, the

room service is also an option after a day of exploring the city

breakfast was amazing

excellent front desk personel and breakfast... well the restaurant is excellent

secured parking in a hotel garage

pretty well know, locals call it the venetian experience in veracruz, its got its own parking lot, rooms are

the maid threw away my food when cleaning the room and the reception allowed a car to block my parking lot so

cheap budget hotel with clean and large rooms. they made an early check in possible for me.

breakfast was good, kind people clean place parking ok pet friendly is a good option

they had no room service and the restaurant was shot down due to covid i believe.

wonderful breakfast. hotel was spotlessly clean and staff very helpful. good secure parking.

rooms do not have wifi access

design, rooms match the pictures, central location for exploring xalapa, free underground parking

location is good if getting by car, and parking was convenient

terrible wifi

covered parking

our car didn t fit in the underground parking (aprox

pool.

good location, buffet breakfast with every day variety, restaurant, helpful staff, swimming pool

the breakfast, was good , food is very good the personal is friendly.

was small and shallow, which was fine if you are the only one in there but as soon as there is 2 kids in it then

good wifi

the food of the restaurant combined with the hotel is good and the room service is available and free

i arrived early and was given a room

the wifi is good

breakfast included (received more eggs then normally offered) - hot water immediately available -

it wasn't clean room and bed blankets , breakfast was poor (a coffee and one piece of bread).

noisy, no continental breakfast.

-booking says breakfast is included but it is an extra 140 pesos per person

breakfast was also really good, i would book again the hotel capital o, thank you for the excelent

breakfast was decent and plenty

the hotel offered a continental breakfast that was so average

spacious rooms, clean bathroom, coffee machine in the room, laundry service, excellent restaurant, quite rooms

perfect location and great ambience. laundry service was quick and efficient.

the shower would run out of hot water and the wifi would get really slow

plenty of hot water and good wifi

beautiful old hotel with great wifi, beds and delicious fresh coffee in the room.

staff central location with good restaurants near in room safe good value for money a gym wifi excellent quiet

they also told me the advertised gym was closed - but after i argued they let me use it

friendly staff central location with good restaurants near in room safe good value for money a gym wifi excellent

also, booking description for gym is not quite accurate, it's good fitness centre, but no weights as stated

because of the covid19 pandemic, the gym only had cardio machines and not a single dumbell

i heard on saturday they weren't washed and weren't going to be washed because there was no laundry on saturday

the hotel itself is a nice building and indeed the breakfast is very nice and good

the breakfast was excellent, and the hotel installations were great :) i would stay here again.

wifi didn t work for few days on my floor and they didn t fix it despite repeated

able to offer salad in the evenings and having more extensive opening hours (before 9 am) at the pool (which

delicious filling breakfast, clean, good wifi

location, comfy, parking. a/c

from the guy at the front desk who helped me with my early check in to the guys at the restaurant and the

reliable wifi

room, nice warm blanket, valet parking, walking distance to everything

- garden and terrace - fast laundry service - breakfast bar - hot shower

they offer all the services you need: breakfast, water for refilling your bottles, laundry service, etc

hot water, wifi etc

my room was comfortable, the grounds beautiful, the breakfast delicious, and the wifi fast

better wifi signal would be appreciated

wifi but it was ok.

easy, secure parking in indoor garage just around the corner

parking was very safe, behind of locked gates

swimming pool is big and deep in one section which i love - bar at the pool very nice - staff friendly and

in the pool - not the hotel's fault

there was a lot of noise from the pool. it started at 7am (music and people screaming).

location and spacious rooms, a nice pool with a pleasant garden, nice views of the mountains

found the music at the pool too loud, i think the volume could be reduced, also i think the water should be

no wifi all evening. scratch sheets and old towels. room need refurbishing.

wifi good throughout the property

the parking space is limited and hard to park when is full, but you can ask the person in charge to

wifi didn t work in the evening and was hard to communicate with limited spanish (marco not there

all was perfect. wifi exceptionally great amazing staff, super pretty hotel

all was good. breakfast was okay.

the breakfast was delicious and someone served your meal and drinks

not enough space for parking

the breakfast was excellent

is complementary breakfast in the lobby, it was not included in the original schedule, so it was a nice surprise

room service was effective and fast

would be nice to have a real bar in the hotel, maybe out by the beautiful pool that seems wasted

would be nice to have a real bar in the hotel, maybe out by the beautiful pool that seems wasted

hotel has good location and good parking lot, also reception has good service

location and the pool

pool looked nice, but we never used it

pool water was ice cold

the swimming pool was not heated, as was advertised

outside looks great, private parking lot.

but the schedule the pool was very limited and the staff was rude

pool, though change rooms seem to be getting updated

the breakfast wasn't good, either

we appreciated the included parking

unfortunately there was nothing positiv except that there was a parking lot in front

very pretty boutique hotel, comfortable room, good breakfast.

the wifi was not working in the room

the pool is closed, the air conditioning unit extremely noisy

the parking lot is dark and the floor does not help to carry the suitcases with wheels

was only one waiter in the bar on saturday night, but he was absolutely efficient, fast and very kind

easy parking. nice building, everything was clean. the room was very nice and we slept well.

the breakfast was maybe a little bit too simple.

good car parking and security.

cleanliness and staff courtesy. breakfast was great.

good wifi. just comfortable enough.

breakfast very basic

more than enough parking available