guests who checkin no steam iron to iron clothes - we were asked to give our clean clothes to the laundry so

turkish bath, sauna, pool

although there's a gym it's very basic

bit older, but it is in excellent condition, beautifully decorated, and up-to-date on technology (wifi, key

the spa doesn't have much to offer, but the island abounds in thermal pools and waterfalls which make

supermarket and laundry right across from the hotel

excellent location, spa and laundry service.

location was great grocery and laundry within a few steps

it's no fun seeing bugs when you're with kids and to hear them screaming over them

the breakfast had a great variety and the food at the restaurant was great

gorgeous decor, breathtaking views, amazing patio and pool. the best place to stay in town!

bed very comfortable the hot swimming pool is incredible with a stunning view on the ocean the breakfast is very

good wifi (novadays it must to be so)

inside the room, the kitchenette was very convenient for making small meals when i didn't want to eat out

the staff are exceptional, the breakfast was incredible (and lush) and the view was breathtaking

the pool should be heaten (for the kids).

steak is excellent on the island - but neither are on the menu, the only sirloin steak is on the kids menu

card for the kids could use a couple more dishes (but you can go to the beach club

the food, service and atmosphere at the bar restaurant by the ocean and inside restaurant were exceptional

the pool should be heaten (for the kids).

the hotel itself is stunning,beds were so comfortable i didn't even want to get out of bed for breakfast

beautiful, the trails, hills, pool

and her team provided us a wonderful experience, even when our arrival was delayed and we missed breakfast

staff was amazing and very accommodating, the property was beautiful, the bed super comfy and the breakfast

the breakfast buffet is exceptional - it changes every day, and everything is fresh and delicious

we were traveling with a 9-month baby and the staff was really helpful with all our needs: food, laundry,

the pineapple greenhouse thermal plunge pool was the highlight

breakfast was great

spa was good but gym facilities were limited

car but even though i did not have i would still stay here as the hotel was beautiful to relax in bar or in the

the room was very comfortable and they even did laundry for us for a reasonable price

the hot pool inside the pineapple greenhouse is a super nice experience, and because it is used only by the

local breakfast with ananas (obviously) and home-grown avocado; fast wifi; excellent rooms; the manager is

fridge in the room or room service after 10 am but you actually spend your whole day in the island and not in

we had arrived late in the evening when the kitchen was closed, but we were still able to order room service

laundry service was excellent

the other hand, the restaurant and roof top bar (although serving good food) could improve its menu and its

is nearby-shopping center, car rental, beach, pool, information center, tourist companies providing a large

wifi working only while tv is on is a bit of an inconvenience (speed is good though and there is a

i didn't really like that wifi built in tv thing

no iron or steamer for your clothes, there s a laundry service but it doesn t make sense to give your

would like to have at least borrowed an iron but told we have laundry service

wonderful warm pool - a particularly fun stay with children, excellent and varied breakfast

the swimming pool area is also nice

there is everything, jacuzzi, sauna, turkish bath and a indoor swimming pool

- the laundry service was quite expensive

laundry service is competent

laundry service was extremely expensive

no iron for the rooms and the laundry is very over priced

the car park smelt nice as the laundry room must have been near! wifi great. staff friendly.

only bar on site - restaurant closed except for breakfasts

swiming pool, sauna and gym can be used by the guests

location, great breakfast - every day different cakes, friendly staff

price we found was really good for the room: an entire apartment with kitchen and terrace with a view

the hotel is very spacious, the room was big and also the bathroom, plenty of space

laundry was way over priced, 6 euro for a tshirt

nice hotel, inner gym, spa and pool

loved the outdoor swimming pool and the breakfast

the breakfast was excellent

breakfast is great

one small thing - there is no iron and the only possibility to iron your clothes is to order laundry service

the bar food and drink were superb

the staff is very helpful, and we were thankful for the use of the pool facility while we waited for our flight

we used the gym everyday. the equipment would need updating.

had a lovely massage/ spa experience at the next door hotel

laundry facilities

in-house laundry for guests

great breakfast, wonderful, helpful staff, great spa area

spa area is soo good (used the sauna, turkish bath, tropical rain shower and the small pool

i didn't have a kitchen in my room. it's a great location. friendly staff.

breakfast was nice

fantastic breakfast and great service

no wifi reception in the room

everything worked perfectly and with high hygiene standards, including breakfast

breakfast was good with lots of varieties of bread

gym was basic but they had one which was a bonus for the price

walking distance to everything, gym, sauna, and helpful staff

is no room service, no refrigerator, no kettle(if you want hot water you should go down to the

the staff are cooperative whether at the reception or room service

no mini bar in hotel

the rooms are clean and well-equipped, with fresh water and a fruit basket included, the spa area features a

great breakfast and beautiful rooms

when i arrived, they brought my bag up (lol i had that before), and room service provided more hangers and

very friendly staff, great location and the breakfast was fantastic.

room service was available and the hotel also had a lounge-style bar with food and outdoor seating

self-service laundry

wifi is strong and breakfast is a good start

great breakfast and location.

great breakfast; helpful staff

stayed with 3 little kids

the laundry service was efficient

you can also hear the bar activity

wifi works well

the free parking is also great if you are travelling by car across the island

very clean awesome staff beg comfortable bed lots of free parking good breakfast

including the bathroom,(bedding/pillows were great) large tv and great channel choices, fast wifi, coffee maker

loved staying at the mercure, the location was ideal, and the spa was an added extra

spa was very relaxing

the outdoor pool was a great place to relax whenever the sun came out in the afternoon

the spa was unexpectedly nice--really great sauna, steam room, and indoor pool

wifi connection, i had to constantly use my mobile data

breakfast is average, not so many options for vegetarian

hotel was close to everything we wanted and had a great breakfast

free parking too

no towels around the pool like on the picture !!

would have liked the option to have a refrigerator or microwave in the room, or a self service laundry area

rooms were clean, good wifi

wifi worked fine all over the hotel

cold water in the pool

the bar staff

bit repetitive after a few days, but overall a good choice of cold buffet items, (luke warm scrambled

nice bathroom, with bidet; spa , jacuzzi and swimming pool, filling breakfast

especially the spa area was really lovely (pool, jacuzzi, steam bath and sauna)

portugal mainland since 2019 with the family and you provided with an awesome experience for the kids

breakfast came with the room but it wasn t my favorite breakfast

we stayed for the night. enjoyed our spa treatments and amenities at the hotel during our stay.

perfect breakfast, nice room with comfortable bed, spa with gym for free

staff, pool, jacuzzi and breakfast

the room had a great view of the outdoor swimming pool

rooms, good wifi signal, excellent breakfast, staff was attentive and professional, hotel in the city center