the birds that steal your food at the pool. but that's not the fault of the resort. haha

yet having to pay extra for many things - the check-in experience was very slow - they offer golf-kart service

breakfast was great! my grandson and niece enjoyed with the characters.

24 hour room service was great

good but got the restaurants you must make an reservation and it's plenty of things to get the kids entertained

you have to paid for laundry, the maintenance and cleaning have to be more in my opinion a lot a hair in my bed

laundry service was good and not expensive

the pool towels & the gym towels smelled very bad, like they don t wash them

my daughter loved the water park & kids club

with a huge walkway, restaurants, gym and duty free shopping along the walk

the spa staff roams the resort pushing services on you.

our personal butler for our cabana rental, norieski the dining buffet hostess, lisandra in the spa and countless

room service could have brought items on time and correctly as ordered

special mentions to ludwig (manager), francis (pool) and jeffrin waiter in diamond club beach bar and italian

room service was i wasn't impressed

poor wifi in room. if you don t need wifi in your room, you will love it..

the pool water was too cold wish they was heated pools

room service was great

wifi was very poor the tv didn't work half the time

my visit to this spa was an absolute rejuvenating experience

ordering from standard loungers (no food), $39 beach bag unless purchasing a cabana, and a spa experience that

bathrooms by the chill pool, saw a lot of people drinking at the bar, yet few left the pool all afternoon- i

the large pools offer two different atmospheres, one party style and one chill, both great depending on your

the speakeasy was closed, as well as the trade in bar

wifi to low

charged a huge amount for a meal supplement for two kids after already paying for 2 suites vouchers not honored

thank you to alex at the pool bar for the drinks on our first day unfortunately we did not see you the rest of

is not normal in an all inclusive place this expensive to wait 30 minutes or more to be served at breakfast or

- the gym

were a laundry list of concerns that were given to the hotel

food was good with many choices we really liked the eden pool best casino was fun

breakfast is good! location is good!

my wife asked for a magical night in the spa tub on the deck with strawberries, champagne, flower petals, candles

it appeared to be a language barrier, the casino sucked, and the alcohol drinks also

i needed my clothes washed and melania from laundry got my laundry done in less than 4hrs same day

the other day we have called 4 times and asked 3 cleaning ladies to pick up the laundry - no response till we

charge but the property manager says otherwise and refused to accommodate me for any spa treatments

breakfast was good, although very greasy and everything is fried

restaurant too friended one day. kids had their hands all over the desserts

the hideaway pool bar staff were great

adult only areas. i booked and adult only hotel but there were kids everywhere

the fact that there were kids everywhere

only section wasn’t really that secluded from kids

only section wasn t really that secluded from kids

location was goox, breakfast was great, many good opfions

the food is just incredible i think i've gain like 20 pounds :) then the last night i went to the casino, and

many pools and food selections

the staff for the restaurants/bars and room service were very nice and friendly

park was really good, very well equipped gym, entertainment during the day and in the evening were

great, clean, gorgeous, near water park for kids

although i arrived at 9am and requested early check in, i got the room at 3:45 pm which is beyond the regular

were a few pushy staff members trying to sign us up for a 'special breakfast' which was really just a sales

the food variety, *** the waitress at the pool area was the best

ordered room service, it never was delivered

to be moved from our first room because it was at the end of the pool, in the back where laundry, trash and

laundry service available but theres a charge for every item

laundry service returned the wrong items

staff are over heavy on women ( limit to be asked to get out of our way) as well as some of the gym staff

and entertainment, very family oriented and also catered to adults that did not want to be around kids

didn t get suit pressed in time from laundry and can back slightly dirty

service for special requests was unreliable - i had to call so so many times for laundry service

room service was 24 hours

we lucked out and got ocean front room, it was beautiful, room service was good and we were close walking

the wifi was not the best, very slow

- room service had minor problems with food delivery sometimes

tha all inclusive includes 24 hr room service that responds in less than 30 min

- gym - food - restaurants - coffee shop

extra charges like room service ($5)and water slider pool ($30)

the bar staff were lit and kept the shots coming

if you miss a meal there is always the pool side restaurant or sport bar to get something

this was my first time visiting a hotel and not ordering room service

my clothes got bleached out and damaged when i visited to the wellness and spa center

only genuine thing that was there was clean room service and few genuine happy staff

was limited in choice - aquapark is located far as it is shared with 5other riu hotels, our kids didn't like

employees in the small pool snack bar handling pizza and other stuff with their bare hands

expected to look better so much construction going on, horrible wifi. beach over crowded

no swim up bar which every resort in caribbean has

the gym and swimming pool

wifi was very spotty especially in our room

second of all staff are always welcoming ismail at the bar area and dissel service at lunch was excellent modern

they accommodated us with spa credits for the inconvenience but it still took a significant amount of time

lady the first and she no bring nothing, no clean well the rooms every day, no refill the mini bar , covid test

is beautiful most staff is wonderful drinks are good cons 5 of the 6 of us got sick beach and pool service is

there are plenty of options for activities around the pool or the

room service was good as well

too, quality food, entertainment staff a fantastic team creating a great atmosphere, luxary pool, comfy beds,

you can take part in daily, but it is easy to stay away as well, if you don t fancy aqua-gym or volleyball

the limit of alcochol brands the poor wifi

only one thing that i would love seeing a bit more updated is the gym

laundry service ruined some of the clothes

laundry service was late a full day

the staff at the pool was totally in no mood and served you badly

buffet restaurant was quite good - every evening different cuisine, however breakfast manu could be improved

breakfast, lunch and dinner are high quality

of order shower hose was too short to have a standing shower the second sink faucet had no water wifi had never

breakfast is very good with omelette, hot meals and fresh fruits and good coffee

location, good standard ( spanish colonial stule ), breakfast included close to 5 restaurants, close to minimarket

pool reception and surrounding facilities

pool is okay also

their way to help me try to loacte something i had lost ( didnt find it but she even checked the laundry room

called several times could not get laundry service which was offered

took you anywhere on the property because it s really huge and definitely the sports and snack bar which

buffet, many restaurants for dinner, kids swimming pool, beach access, great services staff, awsome free nature

do not go to avalon casino, at the hotel they give you a voucher to play for free but most of the machines don

huge swimming pool

there are not special places for kids, only one inside

room service is not great

the wifi dident work

we had to constantly call to get out room cleaned, they took forever for the room service as well

room was by the laundry building, staff was yelling over their radios all day and the noise from carts and

-laundry service isnt great , left laundry in on a friday didn t get it back to the following

the second time, me and my wife we was taking a shower an a men from the laundry just get in and we was naked

the customer service, buffet, food trucks, and room service were all exceptional.

kids club staff are very nice , their night entertainment for kids was amazing and fun

my car got hit in the parking lot which is very small and tight minimal damage to the bumper

some things like wifi and spa (massage) are expensive

spa was extra

no room

episode 3) the qr for the room service that was in our room was expired so we couldn t see the menu

and their kids were using every single private pool on villa 26

upstairs neighbors who started using our private pool in our absence and in our presence lately

everything was 10/10 except our upstairs neighbors who started using our private pool in our absence and started

location at the beach, nice pool

you need to find waiter to have coffee at breakfast or wine in the evening

on the pool bars are bad

the room service team doesn't refill your mini fridge or provide water regularly

also, we loved the bar and coffee shop in the lobby

the bar service was excellent, rooms service

and they do lie promising if you just go you will have a vip breakfast (it was much better at the buffet) and

only buffet for breakfast & lunch

because of that, i had booked a breakfast in the turquoise with another person of the travel club and not with

we were incorrectly charged an additional usd 200 for spa treatments

did not like that the only place you can get beach towels was at the pool

room service was cancelled on us without notifying us so we did not receive dinner our first night,

the food was good the staff was wonderful and the pool was good.

when asked for room service and to refill mini fridge the workers were great

without internet we couldn t order room service or make reservations at the restaurant

gym & spa was wonderful

multiple pools, lots of activities

gotten to the resort and we didn t know the quickest way to the doctors office and needed a golf cart because

was amazing specially getting to experience all restaurants, bars, and pool

one last thing the hotel is adults only but shares restaurants with other complexes which are not adults only

could have made pool area more welcoming, they advertise chairs and umbrellas and there were none; also breakfast

they need to better communicate breakfast times to their guests.

for 2 night and valued for the money it was the only option there, easy to get around and free parking

no microwave and same breakfast everyday

shortly: ignorant and impolite staff, always full trash bins, wifi unstable, ac set for 20 degrees with no

the rooms were really nice and staff super helpful. breakfast was great, enough options.

it was bigger than expected and had a small kitchen

staff make you feel like you are in home the breakfast was great

nice new hotel, very clean and spacious, nice pool and gym on site.

free breakfast in the morning was the best

breakfast very poor, but, it's not something to spoil your vacation

localization very good. pool is nice. big rooms.

wifi, linens.

the pool and the garden very clean and organized

tasty breakfast in tropical surroundings

s is vegetarian, they didn t have a lot of veggie options, but they let us heat our food in the kitchen

the kitchen and bar on the beach are offering food and drinks from 8am until 8:30pm

the wifi that was not stable

chairs on the beach and allowed us to use some tools to cut fruits and to open wine on the hotels kitchen

food orders, room service

laundry: bring what you'll need for your entire stay

didnt like that i had to keep asking the front desk about dinner reservation, things to do, laundry service,

the room view was oceanfront (charming) the spa ladies were outstanding

the pool needs upgrade

pool areas packed they need more chairs and a lady river and kids pool or water park won t hurt

a bag of laundry was $5 (no coin machines) done quickly for us

-b&b own laundry service

breakfast was repetitive and small no laundry rack with minimal outside space neighbourhood is super ugly with

they did my dirty laundry at a reliable price compared to other hotels ive been to

having a kitchenette was great

laundry facility but i knew this already before i got there

the hotel did send the to laundry service, but the clothes were ruined

the beach, the japanese restaurant, the pool and bar!

there are also other things to do in the resort such as a disco club, theatre, kids area, cloth and essential

to call for room service - room wasn't cleaned everyday

if you have a car, there s a free parking lot right next to the property

internet in our bedroom wasn't working at all (even with full wifi bars) but in dining room right next to was

room service is slow its like 20min to wait or even 30min

the wifi signal was very weak

in this house we didn t miss the wifi

locations, transfers to the beach, cleanliness, great pool, helpful and nice staff, reasonable prices at the

pool area was large and the pool was a perfect temperature and very clean and clear

beach bar where they have awesome fish tacos (best i had all week), and the soles cafe with great breakfast

money exchange, supermarkets, and bavaro beach within 5 min of walk - cleaning every 2 days - late check out

place is sold as a luxuary apartment complex with spa and beach club

it was right next to the beach and the breakfast was also very good

the wifi doesn't work, no hot water and the bathroom was clean but not comfortable

laundry service there is 5 usa for each item you want washed

mean at front desk my grandson who came with dad to pick us up ]like alotta kids was hungry refused to let him

no free wifi

the lunch and breakfast spread were great

overall the hotel was very nice , room was great , pool was cold but the sky bar was nice

breakfast buffet had a good selection and was easy to navigate

morning breakfast buffet was probably the best part

the beach was beautiful (soft sand, large space) and cleaned regularly by staff

kids club team are very good and always helpful

restaurant (on preferred side of the resort) had a great buffet and would turn into a much better breakfast in

the view from the sky bar and infinity pool overlooking the ocean was simply breathtaking a real highlight

is right on the beach, beautiful view, sky bar and infinity pool is another added bonus

breakfast was good with plenty of choice

service was very good, and all the staff from the reception to the restaurant service and the pool bar

we enjoyed breakfast at the sky bar every morning, definitely great value

room was charged at the same rate as 2 adults although i traveled alone

pool; wide hot tub; many restaurants; modern decor; everything looked like new and clean;

i also liked that i was able to order room service just before midnight

could not get room service at any time during our stay we were on the ground floor (my friend has mobility

yes, 24/7 room service was available but it would be nice to be able to visit an actual restaurant after

kids zone was excellent and my boy begged to play there all day

pools were amazing, with transparent water

great place to take kids

limited options for room service menu (for food)

the room was very spacious and the balcony was huge the food was delicious room service was amazing