bad a/c and wifi location quite far from everything

old hacienda has been carefully modernised with attractive modern touches, including a stunning pool

the rooms were comfortable, the pool was lovely and the setting was beautiful

the pool

ona and jr are very hospitable and helped us with taxi, laundry and diner - and we had some good chats and had

good breakfast

quiet, large secure property pool, movies, wifi at the bar

breakfast to order from the cook

we particularly enjoyed the pools (both the swimming pool and the pool table) and the calm environment far from

still is under construction the parking and the restaurant can improve

decent breakfast nice staff

the breakfast was well suitable and the location was very much ideal for my purpose.

parking was also convenient

upon arrival, they claimed their system was down, and had no wifi for guests, requested a cash deposit for the

phone in my room never worked, so i could not order room service; the laundry was not picked up, and the

parking lot is small and it looks like is used by people who are not guests from the hotel or users

the attention, the room and the pool

they had to change me to another room because of the poor reception of wifi

good food, comfortable bed, good location, good staff, free parking, and a pool and

clean room at a fair price - breakfast included

wifi signal

plenty of parking

the breakfast was good. due to you did not have to pay extra for it

there was a bus load of high school kids taking up three floors of the hotel just running around, screaming,

poor breakfast, less quality of food...

- no direct elevator to fitness

the breakfast exceeded any expectation i had. wonderful food and service.

tons of underground, garage parking

breakfast ok

on your way to the main street, there's laundry, and a convenience store

wifi good, pool was enough to cool off

we had a parking area and great wifi

i had a room with a beautiful terrace, breakfast was fantastic

5 minutes away from the park though not many things in the seas no bar the room terrace can do with a bit of

the pool wasn't clean and the whole place was kind of run down

the pool was not pleasant

was disapointed because the pool was not available

good location, near paseo montejo ample parking lot friendly staff

very polite staff, parking area seemed secure.

they wanted two days and $5 to wash two tops if i wanted laundry, even though i asked early morning

parking on site, friendly staff

in the superior double rooms overlooking the pool- hot shower with great water pressure, good wifi, king bed

fast wifi everything else was awful.

pool area was wonderful and our room was spacious

hotel is easily accessible, it has good protected parking

provided wifi internet is unreliable and extremely slow

the hotel has a restaurant, room service is also available

the staff were fab, good wifi connection

the beds were too hard and not comfortable at all and very poor wifi connection.

the owner and staff are wonderful and they even did our laundry for a very good price

they even do a laundry service with 24 hour turn around for a very reasonable price

the laundry and tour services are amazing

i had some dirty laundry with me and i asked if there are options available to wash it

only negative (which wasn t really a big deal for us) was that the wifi was spotty in the room, but that might

nice bar and restaurant, warm and professional staff

very strange breakfast deal

the breakfast is delicious and the breakfast room is beautiful

the breakfast which was included was delicious

was a full breakfast menu and all of the food i tried was delicious

the food is 5 star with breakfast included

in culture , decor was superb, not your typical boutique hotel, this is unique , roof top with bar it is so nice

friendly staff, super good included breakfast, over all design.

there was a constant noise from machines (air filtration or the pool) at night, you may call it white noise

the rooftop bar is lively with great music

the rooftop pool was wonderful after a hard day of touring

we did not understand why the hotel did not let us use the massive parking lot, largely free, and clearly

the pools was not working.

wifi, no response from the lobby nor the manager, horrible view, and they did not clean the room

the cleanliness in rooms, lobby, pool and gym was exceptional

the laundry service we paid for was ok, not great

chairs would be nice by the pool and if they brought refreshments

perfect set up. pool, rooms and breakfast area

lecanda is an adults-only oasis in the center of merida

good bar service with cocktails

we chose it for the parking, which is a block away

poor advertising availability of parking meant that hotel was initially not considered

the breakfast was delightful and the staff was extremely helpful in contacting and arranging for a tour

pool area is a haven somewhere to escape at the end of a busy day in beautiful merida with a

parking is off site,

had to go to the reception and then someone went to the laundry

it would be nice if espresso were available on the menu or at breakfast.

the pool area was luxurious, with great facilities

there is a bar but no restaurant, however there are many excellent restaurants nearby

the location was great. then breakfast was not bad... need options for diabetics and kids.

my with all my questions related to transportation, areas i was interested in going/tours, laundry info, foods

breakfast is more than good, they also serve nutella

very modern and had wifi charger points

wifi did not work

pool area looks a little unfinished, but it didn t bother us much

location, breakfast, service, staff

breakfast was not very tasty. it can be better

- clean bedsheet - helpful staff in the front desk - good wifi - free private parking

the staff at the bar were poor. had to keep getting up for service

good location , free parking, comfortable, clean

s also one of only a handful of hotels locally that seem to offer a twin room w queen beds(, the pool was

the breakfast that is included with the room is also excellent

wifi was a little weak and some of the machines in the gym weren t working, otherwise lovely

it states there is parking, but this is on street, not a private car park

breakfast was superb! bread outstanding.

we were told the hotel had a problem with the laundry

pool was cloudy...

the pool and gym are quite small so you have to pick your moment

coffee pot in room but nothing else to make coffee. wifi was not good on 2 nd floor.

parking around the corner

laundry service rates were a bit high

i called room service, no answer

open parking lot with not clear access. too old facilities: restaurant, lobby and swimming pool.

we travelled with 2 little ones and they had a blast at the swimming pool

the water of the pool too cold.

location parking interiors friendly staff wifi and laundry availability ac and fan in the room

no laundry/iron service

laundry and an ironing board/iron was available

swimming pool is big, with relaxing area -the laundry (100$ for 5kg) -private parking -the hotel generally has

and comfortable room, swimming pool, laundry

a plus this year is that they will take your laundry out for you, helpful for me because i was there for nine

we used the laundry service, it was 150 pesos

the room and the rooftop pool, there s no bar, restaurant, no breakfast - just a few in house amenities

there is a roof top pool

pool could have been cleaner and there were renovation works we weren t told about

they use a local laundry service that returns your clothes same day at a great price

if you have laundry to be done, you're on your own

had expected to have laundry service, since the website said it did, but we had to walk three blocks to a

the guest kitchen is nicely equipped (though at least a couple of guests didn't bother to wash their own

clean, it has convenient kitchen facilities so we could make tea and coffee and cook if we wanted to

the water didn t work for 40 minutes leaving her with soap and foam, last day we used the laundry service

the room service, the yummy food, and the luxurious bedding.

breakfast was served there and the view again, was amazing

massage at the spa was great

the lobby area, restaurants and bar area were immaculately kept and very good

room assigned, 2 rooms not cleaned, breakfast was very bad, poor service quality, laundry service is

they called me to tell me about the t-shirt and didn't have to pay for the laundry, so that's a plus

amazing breakfast! convenient parking.

free parking

easy access to wal-mart good parking restaurant great service with taxi easy and great prices

not much really, they even have parking included one block down the road.

was wonderful and it's difficult to find anything wrong but the wifi was a little spotty and the breakfast could

wifi is a bit spotty and unreliable

the service was excellent and the breakfast was really good

pool was tiny

with 2 little kids that was such a terrible experience

liked that a pool was available especially for the children.

the location was central, they have swimming pool and the staff are friendly and helpful.

good wifi, nice pool, big rooms, good shower and good location.

it was noisy kids running up and down the corridors all night

t use the laundry service

bar at the roof to grab a cold drink

the windows at the pool need a clean

gorgeous roof top pool

pool

the in-house laundry service was a bit pricy, but they did a good job

a little pricey and the hot water only warm came out. i had a room with a spa tub.

the location and parking were very convenient. the grounds and lobby are nice.

good aircon and shower and strong wifi

wasn't much of a lunch menu-not sure if they are re-doing the kitchen

also, the wifi signal was strong everywhere but the connection was inconsistent, constantly cutting out for

valet parking onsite

parking

the facilities of the hotel are good (pool, gym 24 hrs, business lounge)

kids really enjoyed the swimming pool

the breakfast was delicious and the cocktails too

no bar in hotel

breakfast was wonderful--raoul, our waiter, was exceptional

property, beautiful rooms, very good location, super friendly staff, awesome breakfast

the staff were excellent especially raul who served our breakfast

they provided us a laundry service for a good price

the pool area was a beautiful spot to relax in the afternoons and the cool water was a welcome refuge

the rooms (and reception area) were cool without being cold, plus the pool was a nice place to relax after

the only thing this place is missingif is a hammock above the swimming pool.

although the pool is small, it is very refreshing and as it is an adults only property, the ambience was relaxed

did not look clean they dad no towels available clean laundry has not delivered yet

the staff was kind but unable to to provide us with information about possible fast food, a laundrymat

the laundry service was fast and hearty

the beds are comfty the wifi works well no noise and the ac works well and we got a tv

the pool has a lot of chemicals

ability to do you own laundry for a small fee

s except the pool areas don t open up early so that customers can see the sun raise in morning

love the pool & bar and gym

free breakfast, free parking

needed more equipment in the gym but everything else was great

has a parking garage

every day, very clean, great location, staff were so friendly and helpful, lovely pool area and breakfast buffet

location and good wifi (uninterrupted zoom calls possible), very nice and helpful staff

1 coffee pak a day then they run out, no lounge chairs by pool (web pic is innacurate) gym equipment rusty needs

the breakfast was nice, and the breakfast location really lovely

would have liked use of laundry facilities.

good collaboration with the laundry service in front of the hotel

also there is a laundry accross the street and places to eat local food at a very reasonable price in santa

great laundry over the road and located near amazing food options, great location

there's also a laundry place right across the hotel

parking lot is too small, not enough for all guests or rooms

the swimming pool is on the shadow from 4pm on, so not very useful with a checkin at 3pm

also it has its own parking place

location. staff. pool. breakfast

the pool was out of commission the last day and there were a lot of kids running around playing

clean room, small swimming pool and very friendly staff

good location and really helpful staff with descent wifi for a hotel. let us store our luggage.

center location yet very affordable parking (mxn 75, i

they accommodated for early check in since i would have had to wait 3 hours

strong wifi too

we missed laundry service

open the pool at 10

the gardens and pool were lovely and

garden with the swimming pool is incredibly charming

wifi in the room was very poor as it was at the end of the building

the breakfast was exceptional! huge servings beautifully prepared with excellent service.

needed was done in a moment, room was nice and really clean, pool after hot day was refreshing, bar and restaurant

loved its elegance, the lush park below our window, the internal patio and tropical swimming pool and the entire

with towels, mosquito repellent and caps for our excursion the next day to organising an earlier breakfast one

this property is beautifully decorated, the gardens and pool inviting, our breakfast exceptional and the bar

the same restaurant also provides room service during the day

room was super spacious, the bed nice and comfortable (for me), and the bathroom came with a spa bath

intermittent or weak wifi

the breakfast was poor and served in a rather dull bar area attached to the hotel.

the pool area was amazing with hammocks and everything what you need

restaurant was closed, no laundry service, little warm water for shower.

the hotel didn t offer a laundry service or any food options over christmas when the city was pretty much

only lacks a laundry service.

staff assisted with taking laundry to outside laundry service, & picked it up for us

we booked this hotel on the basis that we could use their laundry service while we stayed, only to find that

walk to loads of restaurants, parks, laundry, cafes, outdoor restaurants

the staff weren't very helpful with transportation, laundry or attractions.

and the laundry service is quick and cheap

same issue with the laundry the said it would be ready at certain time and kept changing the time 3 times

) you can have your meals in the courtyard, lounge around the shady pool or have a drink in the restaurant/bar