room service was great. swimming pool and great view of the city at night.

gym was awful- old equipment some guy was working out in a sweat suit - sweat all over the place,

wifi is not fast

room service was great. swimming pool and great view of the city at night.

friendly people specially the valet parking

there was no laundry room!

the website did not advertise that there isn t a laundry room

no laundry room. the shuttle service was absolutely horrible.

needed a laundry room

restaurant closed, no room service, no bathroom privacy, not clear about pet policy.

wifi did not connect

full breakfast included

was new and clean, offered free full breakfast with fresh fruit and eggs

i didn't love the free breakfast but that is probably my own tastes more than anything

breakfast was good

very poor laundry service! you must becareful about the fruits at breakfast.

parking

the breakfast is not great.

parking structure was low and we couldn't get our jeep into the entrance

the wifi and parking are included in the room rate

service at the main office as well the restaurants with room service everything great at all

services in general. tv. room service. wating time to check in, etc.

the water would be shut off at 9am until 7am, our phone cord was cut off so we couldn t call room service

room service is offered, but there are no menus in the room, so not sure how you're supposed to

also the room service was super bad: the forgot requested items and brought them with in half hr apart from

customer service at all no one to answer the phone downstairs if you need room service

only request i had was to have the two rooms next to eat other because i traveled with my kids and they didn

pool is closed due to covid right now and no spa tub in the suite

would be really nice to improve your gym

and they have 24hr room service

parking, clean, has 4 restaurants, pool, gym and spa, rooftop bar at the new building and helpful front

parking, clean, has 4 restaurants, pool, gym and spa, rooftop bar at the new building and helpful

room service took an hour ,that s all the bad i can say about this place .

great food, customer service, room service, staff professional.

only thing we didn't like was that on the website were we made our reservations stated : breakfast included but

good location of tj, staff is friendly, enough parking, good size of the room with good isolation

for breakfast not good ud83dude0c location is good!

you have a big truck, it s hard to park unless you get the front parking, but otherwise they ll work with

they decor kitchen staff because they are very polite but the front desk doesn t know what they are doing

parking.

laundry service, working elevators, and room service menu had a variety of options

the smell of the room is a little musty, the gym has the most outdated equipment of them all

great facilities on site- pool, gym, restaurants, bar

staff is great,quiet,great bed,it feels fresh,i like the gym, i used it this stay

pool, gym,

when we got to the room, i reviewed the costs of laundry and dry cleaning

good breakfast.clean hotel

pool and jacuzzi were not open but it was due to covid so i can understand the difficulty in social

our room and bathroom was beautiful ud83dude00wow wow wow spectacular rooftop bar and pool

great rooftop bar and restaurant

parking space is a but tight but over all not too bad.

the staff was amazing and so was the parking structure attendant

breakfast was great personal all ways there to pleased you whit anything that you need tks everyone

i loved their sauces that were available for breakfast

the parking

older rooms need upgrading. the associated restaurant and bar were closed.

covid-19 conditions, bar and restaurant was closed.

room #225 was super clean, parking is available onsite, with 24 security/ video surveillance but it s limited

restaurant and bar closed

the bar is still closed.

that it has a laundry room.

liked the basement parking

the only friendly people in the hotel were the people in the spa and service room

staff was super sweet and the spa (not free) was amazing and great pricing

kids really enjoyed the pool and it's perfect temperature

breakfast buffet was delicious.

executive lounge breakfast disappointing. gate security only spoke spanish no english.

snack, complementary breakfast, free parking great perks with room

breakfast is delicious! the location is perfect, the staff is friendly.

sergio: brought us our room service meal

unprofessional, locked me out of my room and when i stopped at the front desk to ask if they had laundry was

but they did offer us the one in the spa to hang in which was really really nice

room service was a little under what i expected, and they made a few errors in my order

fast check, outstanding breakfast, oustanding window views from room, clean bathroom

pool area and jacuzzi has a bar and is well maintained and operated year around

their breakfast buffet

the hotel provided me with a shuttle to go to the border, but we were better off taking the greyhound from the

the speed on the wifi could be a little better.

dont get good wifi in all parts of the hotel, when time to check out ask twice for a and bellman never came to

it has everything. dining area, bar, and casino. feel like being home. great staff

as well as there was no laundry mat for guests which is very important as we were staying for a couple of days

needs to improve on room service overall really good costumer service in the reseption.

attempted to order room service, but there are no restaurant menus in bedrooms

i called room service and the receptionist said it was only him working so we had to wait about 3 hours for

also room service was great

owner was fraudulently charging me an erroneous guest fee and originally stated they had laundry facilities on

wifi is horrible, food is overpriced, staff is shady, response is non-existent

swimming pool

barely no english speaker for night shift no wifi service

the room service is great i always stay here when i am in tijuana

i said very clean since i got to the parking lot

parking i had a suite it was lots of room very very clean

price and also a free breakfast meal was offered for the tenants, the meal was great, also the parking lot they

room service was great cleaning was great parking was

location. we love the room service and staff is great. mr. hernandez at the front gets 5 stars.

bed is a little hard ,wifi is spotty

we didn't eat breakfast there because we had family invite us out, so i can't rate that

restaurant and the bar was cheap.

room service

walls are paper thin, the free breakfast was a small plate of fruits , a coffee and white bread

the grounds were spotless beautiful they had hot tub laundry and a nice breakfast

laundry out of order

the laundry was small and there seemed to be an issue with one of the machines every week plus they use

the vending machine didn't work, so i had to spend extra on laundry soap at the front counter.

pool was a bit small

maid service comes around everyday at 11, the pool is small but quaint and the laundry room is inexpensive,

maid service comes around everyday at 11, the pool is small but quaint and the laundry room is inexpensive,

pet friendly

complimentary coffee and water in the lobby and a great complimentary breakfast in the morning

the swimming pool, because the water was dirty

it has very large parking lot

the hotel is very close to tijuana airport and has a shuttle service to the airport

the heated indoor pool is the draw for me and kids. the breakfast is pretty good also

clean, easy access, indoor pool, good value.

leisure was excellent, especially we liked swimming pool ang gym

good wifi

i would have liked they let me know they have a shuttle to the airport

location is close to our meeting and access was easy and there was parking.

advertised airport shuttle bus doesn't exist - perhaps fault of booking.com.

they also included a free breakfast for the next morning and it was buffet style and very tasty

some renovations, everything was up and running including a hot breakfast bar and guest laundry

i like because es safety the parking y the location is good ,

safe. with secured parking lot, and security oversee the property.

shuttle from the airport as advertised even though 2 shuttles were in the parking lot when we arrived

the breakfast, considering it's free, is more than worthy it

ample parking, large rooms, good breakfast buffet.

carpet was very dirty had to wash my kids feet every night from walking on carpet

small pool but the kids still had fun.

the pool and great customer service

room service and front desk never answered my calls

purchased laundry coins at the front desk twice, and nobody told me that you need to schedule your laundry

didn t have a pool

no pool

gym wasn't much

availability for the shuttle during the day

good but little parking sometimes

will demand refund we have to leave earlier we could not sleep slamming doors kids running all night in the

the restaurant didnt get my orders right 50% of the time when ordering room service

not mention all the noisy kids from a youth soccer teams that stayed made it hard for us to relax

there was no towels. kids running around yelling with no supervision from an adult