best part we had the pool to ourselves, the only disappointment was that their restaurant was closed during

gated area with security for parking.

overall everything was great! staff in front desk and parking lot where super nice and friendly.

i believe a golf cart to transport guests from parking lot to lobby would be a wonderful amenity

up on the hill with a view of the city was amazing the service was good a little slow with the room service but

courtyard layout for parking motorbikes

whe where beside the laundry

the pool closes to early. @ 2000 hrs. bit outdated furniture

that the pool and bar closed early.

the parking spaces.

pool small for children only. no jacuzzi .

bedding, we have to deal with a long night of noise and vibration since our room was above the laundry room and

the location and the parking

wifi

was no wifi in my room, and i did not like that they went up to my room the day i was leaving to urge me

the wifi didn t work! no internet connection!

beatiful breakfast

breakfast was delicious

gym. sauna.

great location, friendly environment fast wifi connection and speed.

will demand refund we have to leave earlier we could not sleep slamming doors kids running all night in the

not mention all the noisy kids from a youth soccer teams that stayed made it hard for us to relax

nice staff, good wifi, comfortable bed, good shower, nearby restaurants, taxis available.

purchased laundry coins at the front desk twice, and nobody told me that you need to schedule your laundry

was not prepared when we got there, she made sure we received a comparable room and also gave us late check out

no pool

kids were screaming and banging on the doors, slamming doors, and so forth

kitchen staff was extremely friendly

a strong smell of tobacco, but it's understandable because it's a casino/resort

everything room,casino floor, food

lots of fun options from bowling and shopping to gaming and various live bands to excellent pool bar staff and

the only half negative thing i could say is that the pool opens late and closes early, so we weren't able to

room service

pool was not heated

there is a pool, gym, parking and is very close to the airport

ample parking, large rooms, good breakfast buffet.

was very comfortable, pool was nice and clean and a good size for kids to be in it without parents

it is very nice if you have sign from shopping mall parking lot or front

some renovations, everything was up and running including a hot breakfast bar and guest laundry

the location and parking was a pretty safe place.

breakfast was very nice.

the breakfast it's simple yet just enough for a good one

everything was fine i enjoy parking

very good fitness suite/gym for a budget-priced hotel

located near the airport, cleanliness, secure parking, nicely decorated and comfortable beds

they say they offer shuttle service, they only do it from the hotel to the airport and not from the airport

poor quality mattress. the hotel offered free shuttle to the airport but we had to take a

opened parking lot.

the heated indoor pool is the draw for me and kids. the breakfast is pretty good also

parking is limited. shuttle only drops off at airport.

unfortunately the shuttle doesn t start until 5am so had to call for uber but that was quick and easy

appreciated the fridge, hot breakfast, early check in and free shuttle to the airport

customer service, friendly staff, great location close to airport, family friendly also, great breakfast felt

was put close to the laundry room. lots of noise at night

could be because of closeness to laundry facility

heated pool, hot breakfast, cookies on the evenings, fresh apples on the living room great table, laundry room

cleanliness, breakfast, laundry facilities.

close to casino

owner was fraudulently charging me an erroneous guest fee and originally stated they had laundry facilities on

wifi is a loterry

place is huge great area, pool is big, sanitized bathroom

room service was quick and they had great food

the wifi in the tv didn t work

room service was great cleaning was great parking was

wifi

i said very clean since i got to the parking lot

parking spaces a lil small up in the front but the rear is perfect

the staff amazing all of them and close to everything walking distance to restaurants,stores and casino and

as well as there was no laundry mat for guests which is very important as we were staying for a couple of days

attempted to order room service, but there are no restaurant menus in bedrooms

i called room service and the receptionist said it was only him working so we had to wait about 3 hours for

also room service was great

enough lighting, no big mirror only a small one in the bathroom, continental breakfast is a joke, room service

some of the kitchen people were not nice

the kitchen staff not very helpful

private parking

bed is a little hard ,wifi is spotty

some kitchen employees not nice

pool

was awesome, the food and room service was top notch

sergio: brought us our room service meal

wait is too long and room service is serving very bad food and took too long to get our dinner and it was cold

snack, complementary breakfast, free parking great perks with room

that it has a laundry room.

other thing i didn’t like is, i was booked a hotel with breakfast included and i have two kids (8 and 12)

location, cable tv, view, sofa, king bed and comfy bed. the experience in the spa is very nice.

mixed emotions: late check out, this means window frame to clean rooms is very short and may cause delays on

has all basic amenities wifi, safe to store you valuables, iron board, complimentary coffee and water in room

laundry service, working elevators, and room service menu had a variety of options

the view was awesome over the golf course and hills, this hotel overlooks a nice part of tijuana and is close

no pool/ breakfast refill was poor. milk was hot. children food options were limited

have to ask for a room change as there was no wifi in the first one and there is no ethernet connection, they

loved their room service speedy service overall great place to stay

when we got to the room, i reviewed the costs of laundry and dry cleaning

and the 24 hour room service has always been kind efficient and superb, especially moises in the morning

a little slow on room service but not bad.

room service is 24/7

pricey for tijuana but worth the extra. good food and drinks. room service was great

location was perfect free parking clean perfect customer service

tv channels are great. bar has great service. wifi was great. cleaning staff was great.

room service

great food, customer service, room service, staff professional.

parking, clean, has 4 restaurants, pool, gym and spa, rooftop bar at the new building and helpful

very modern and had wifi really good

is a very small hotel in a busy location with no amenities ( pool, spa, views:(, space to lounge) rooms are not

parking space is a but tight but over all not too bad.

no a/c in the hallways and the a/c in the gym wasn t turned on.

we also dined at the restaurant and had the breakfast buffet, absolutely delicious

very poor laundry service! you must becareful about the fruits at breakfast.

have loved to have room service

no maintenance crew after 8, no room service

the snack bar takes up too much space

the breakfast

the water would be shut off at 9am until 7am, our phone cord was cut off so we couldn t call room service

room service is offered, but there are no menus in the room, so not sure how you're supposed to

much disturbing out side can sleep good all night people walk n talk loud it's too much n room service is poor

services in general. tv. room service. wating time to check in, etc.

also the room service was super bad: the forgot requested items and brought them with in half hr apart from

housekeeping was very very nice, and omg the breakfast was sooo delicious

staff in kitchen and the person serving breakfast were very friendly, and our breakfast was very

the wifi was slow and unstable.

an additional kitchen attendant having 2 instead of 1 -larger kitchen space for food prep in the morning would

just parking

gym would be nice to improve equipment

we were a family of five with little kids

although the free wifi is fast, it s an unsecured connection

great, close to all good restaurants and the bar and live music at the hotel.

try to call to room service and my phone didn't work, the room didn't came with iron, we have to request one

hospitality, and breakfast

was great super clean friendly staff reception was super nice and their room service and housekeeping was great

breakfast was very fresh and tasty with a large selection to choose from

ubication, breakfast

i didn't love the free breakfast but that is probably my own tastes more than anything

needed a laundry room

there was no laundry room!

no laundry room. the shuttle service was absolutely horrible.

the website did not advertise that there isn t a laundry room

restaurant closed, no room service, no bathroom privacy, not clear about pet policy.

location and airport shuttle.

room service food was cold and had little to no taste at all

frozen water in the pool, we can't use it .

are good overall, most of the staff have nice client service, they have an airport shuttle so that is very nice

was a remodeling going on, in the entrance hotel, ballet parking was very slow.

unprofessional, locked me out of my room and when i stopped at the front desk to ask if they had laundry was

i did not have the opportunity to use the spa or the gym during this visit, but both looked very appealing,

toilets in the gym/ spa area were low flush toilets

lovely staff and beautiful place. adequate kitchen

room service and the food was ok to good

love if they installed a pool and jacuzzi

full bar great dinner and breakfast did i mention casino inside, ontop of elegant

i wish they had a pool

no swing pool

no vending machines like for the middle of the night for snacks when for the kitchen is

very quiet and secure parking lot for my vehicle

beds are hard. and not enough parking

older rooms need upgrading. the associated restaurant and bar were closed.

the bar is still closed.

the hotel's wifi is horrendous