everything was super clean, staff was friendly and smiling, breakfast was great, the grounds were clean and

super nice staff and great breakfast

breakfast was great, rooms were very clean

kids loved the pool and everything else

lots of room. kitchen.

breakfast not good

the shuttle

the breakfast overall was great, especially the coffee

a tour bus driver in the entertainment industry and they have ample parking which is a huge plus for me

nice pool, comfortable beds, quick walk to ballpark, good breakfast

was surprised to see that this hyatt didn t have a laundry room

laundry service in the hotel would have been even much better

needed a laundry room.

s no laundry

the breakfast

laundry room was out of order

also there was no way to make change for the laundry

the staff didn't have basic knowledge of the laundry area cost or what floor it was on.

the gate to the pool was locked and the attendant we checked in with said it would be open the next day

during pandemic so breakfast, housekeeping, fitness center, pool, and business center were all closed

carpet was dirty. no guest laundry

was a bit dark and you would get noise from the bar 4 floors below from time to time but given it was only open

as far as we are concerned there was nothing to dislike, just wish the pool had been open

to really dislike, but i do think it's important to know that the breakfast they serve is for a fee they do not

very well located to ballpark! comfortable hotel with good breakfast and gym

wifi was complimentary as was parking and breakfast in the morning

did like the breakfast and being able to prepare hot waffles

the maintenance and room service attendant and another front desk agent was great they provided great customer

complaint is the parking spots were a little tight in the front of the building, but we just pulled up out of

breakfast was great.

there was multiple lady bugs in my room, being next to laundry room was annoying as well considering the walls

there could have been a better selection of items, for example the hotel was out of laundry detergent

could not go to the pool and gym

the bathroom, a broken shower control, the pool was very cold even though it is indoors and the gym equipment

only thing is there was too much chlorine in the pool but i let them know

only thing was needing quarters for the laundry machines i wish i could've used my card

no pool and very few activities for kids - bar in lobby with pool table but there is nowhere outside the room

a lot of good food and bar options

no pool and very few activities for kids - bar in lobby with pool table but there is nowhere outside the room

boombox it was nasty, made me and my girlfriend sick off of 1 sip, i gave the drink back to the bartender

we were down where the laundry room was

there was a hot tub but the pool seemed nice

room had both door to hallway & door to rear parking

location, costs, early check in, parking, free breakfast

bathroom fixtures in tub a little weathered, some curtains looked stained, pool not heated

the laundry facility was down, so we couldn t wash our clothes, as needed

breakfast was wonderful

receipt, didn t know they offered a breakfast buffet, explored the hotel on my own to find the gym and the

pool could be heated

our hotel was very lovely i just dislike the fact that it was a mix-up about the rooms having a kitchen none of

laundry room had a leak and it smelled like sewer. pool area can be better..

in room but we told front desk before we left, would love to had a closet bar to hang clothes, no laundry

laundry room had a leak

laundry facility had a puddle of sitting water

laundry definitely needs upgrading and fixing because i tried washing and then it suddenly couldn't

shuttle from hotel got us there but due to long rain delay, was unavailable to pick us back up

who worked the bar, also was restaurant server and also delivered room service

the hotel is about a mile walk to truist park, which is great; the hotel did offer shuttle services to/from

there were also some kids running up and down the hallway in the middle of the night and slamming doors

did not close unless you slammed it shut and our windows on the 3rd floor fully opened… we had kids with us

only thing was the dryer in the laundry room didn't dry good but other than that

tabitha help me get my laundry done properly

the pool. needs some updating.

was a big group of kids taking over the pool, and who also trashed the place

only other negative is they don t provide body wash, only tiny bar soap

room service was great

the views of the ballpark from the pool are spectacular

room service options were a little underwhelming, especially for the kids

the pool was also great, they had a dj that really livened up the mood

the staff set up for an outside bar ended up on top of my wife and i and a family with small kids beside us

staff, location, free parking, free wifi

television issues, kitchen staff were rude, didn t feel welcomed so i checked out a day early

we enjoyed the bistro, the fitness center, and the pool

the pool was the best thing my kids had a blast

the music, kids and arguing

i informed the front desk in person and they said wash cloths were in the laundry

marchereid and miss gabby at the bar did a outstanding job

it was the worst thing because we would get home late with our two kids and need to quickly shower them and

breakfast is always very good

wifi was a joke

staff, available laundry facilities.

laundry on premises.

on location bar not open.

kids love the hotel

one staff member told us about the water station in the gym which saved us $8 at the market

close to truist park. beds were comfortable but the scent from laundry soap was to strong.

the pool/gym facilities were amazing!! i felt like i was at a fancy spa.

enjoyed myself staying here room service was excellent the staff was so wonderful i can't express how i feel

the signage was not good. it took me a while to find the fitness center and pool.

huge facility , great gym and helpful staff

the staff was very plesant and the best perk was laundry on site

it did have a pool, gym, and laundry room

clean and spacious! great for small families and our pet!

due to covid there was no breakfast, pool, or exercise

we have stayed here before and though the pet fee i think is a bit excessive ($25 per pet) for an overnight

parking lot needed repaving

the plus microwave, refrigerator, free wifi, their flexibility in payment management

deluxe room was nice wifi was free and worked pretty well

dark parking lot. ac ran and stopped all night waking us up

good behavior, comfy bed, good amenities like tv, microwave, refrigerator and wifi

but they only gave me $6 to use at the facility laundry area to wash my clothes

service, breakfast is good with great variety, excellent and friendly food service staff

great location! really nice bar and restaurant!

not suitable for kids

no complement breakfast

the front desk was kind and the laundry room was a great bonus

the guest laundry room was spacious and the price to wash and dry was the best price i've seen anywhere

dirt, stench, cockroaches, dirty laundry, noice in the street all night, feeling of insecurity

room was nice and i am happy they had laundry service (washer and dryer) available for guests

the laundry room has small washers, the room itself had a lot of small maintenance items wrong

the pillows were too soft & there was no laundry bag inside of room

might need more help in the kitchen

continental breakfast is is not that good it was really good i will be staying there again my kids loved it they

there were lots of kids everywhere

the bathroom door was broken and unable to open the fully the entire stay staff was made notified room service

laundry room dryer does perform well with heavier fabric clothes like jeans.

location was awesome room was awesome breakfast was awesome staff was awesome

lot of kids running back and forth

pool was too small

were no towels by the pool

laundry staff was very mean to me

a blanket stole out of there laundry room nothing was done abt the situation smh

bug there was no breakfast that me and my kids was looking forward too room smells so badd i love best western

i love how there is flat screen tv , i love how there s free breakfast !!

owner flirting with new indian girls just arriving in america and his married with wife and kids

my kids were kinda upset about that one

free wifi and gym access

very clean , delicious breakfast and comfortable bed

had to pay for breakfast but that s ok!

the bonus is this is a fitness center hotel and pet friendly hotel

laundry room was unavailable due to some delivery issue that had nothing to do with customer

laundry service is just for dry cleaning. hotel breakfasts use to be free

free laundry

laundry powder go a number of days in your wee shop attached to the reception area luckly a friend

noise level, laundry was out of order

informed manager only here for one night, had to get rude but finally he walked to laundry and provided a

laundry required quarters which were hard to obtain

ac, the staff marking the elevators out of order so they could exclusively use them to move laundry around,

the wash center or laundry room needs to be updated

had handicap parking close to our room on the back side of the hotel

laundry has only 1 washer and dryer

everyone was very friendly, and the breakfast was great

staff was friendly and professional. the place was clean and breakfast was good.

the other thing we were disappointed with is there was no pool and they were going through a renovation and it

the gym didn t have much to workout with, just a few treadmills

bed was super comfortable and the shower was super clean, also the room service food was great

customer service was great, my room was clean, the bed was comfortable, i enjoyed the pool, the bar had a nice

i called for room service for a vacuum my first day, and was told they would come

kitchen manager, one front desk person, and the head housekeeper are the only people that are worth

sunday parking.

room was stuck in a corner where the maintenance and laundry rooms were located

full kitchen and table. laundry on site

laundry was apparently right above our room and you could hear it above us during the day

staff is very kind and the hotel has all the facilities to expend days: laundry, kitchen, pool, tv with excellent

we also did our laundry on site so we'd come home with mostly clean laundry- either have quarters on hand, or

however, the property was nice and clean and the breakfast was wonderful

staff was extremely helpful and the full breakfast was very good with many options!

liked the breakfast and the access to the pool and fitness room

the noisy kids that were there for that tournament. kept us up

pool was supposed to be heated

but they really need to update their laundry room machines

laundry facilities were also located in the building where we could wait in the room while the

i liked the guest laundry facilities

reasonably goof facilities - indoor pool, gym, laundry room

needed, from breakfast to laundry room was available

hotel and at that area just use a good delivery system and do not eat at the 24/7 dinner in the parking lot we

the ease of parking near an entrance to our room

pool for the kids.

parking, personnel, cleanliness & good room

the wifi worked well

laundry room

laundry machine ate 50 cents i made aware to

i washed some laundry and went down to put it in the dryer and there was water all over the floor

across from laundry room, heard washer n dryer all night

great they have laundry facilities, shame no change at reception

the laundry was located convently

there being a in house laundry was 1 of the main reason i choose staying

didnt receive a breakfast and was disppointed that my bill was $20 more than expected

wifi barely works

parking

ongoing renovations and the vending machine on property was out of order whole stay; ice/vending/laundry room

breakfast, not a great variety but adequate comfortable room, layout very good key was not

breakfast was very decent and met minimal standards

no jacuzzi. no room service...

the free wifi was fast and easy to

house keeping never cleaned the room, tv didn t work very well, no laundry on site.

lacked a few things like laundry bag, cream sugar

no laundry. charge for breakfast

would have liked some laundry facilities on site

room was right next to the laundry and the workers were loud

liked the size of the room and the laundry facility

t come to our room a couple days, you now have to pay daily parking fees, they say they have laundry

said it had fridge and doesn’t, i have 2 kids would of been great to have one for drinks and there medicine

my kids were somewhat sad the pool closed at 10pm. not a big deal!

pet friendly

wish it had bigger pool space and laundry facility

there is no laundry facility. there is a parking fee, even if you don t park valet.

the bar tender was top notch

was construction( jack hammering) going on, gym was closed, and no restaurant or room service

no indoor pool for children

breakfast was great and the staff super friendly

there were plenty of free parking all over the site

breakfast was very basic given the cost the pool was filthy

pool was closed, room window bolted in, impossible to be opened

was ready at agreed time, hotel was full and not enough breakfast was ready, and the next day room service did

were extremely friendly and helpful with everything we asked great breakfast free parking lovely pool free

bottom floor is under renovation project, so there was no onsite restaurant, hot breakfast, or pool (not that

the gym and pool are not available either

wifi signal was very poor

the weather was bad so we couldn't enjoy the pool/hot tub but it looked great

pool was closed to due covid, obviously not the properties fault.

breakfast was ok. the pool want opened yet.

the breakfast was very good

i liked the gym

included breakfast was a bonus

we were right across the hall from the laundry and the boiler room

great staff, continental breakfast is very good. has laundry facilities.

my room, 118, was directly across from the laundry room

trash and laundry over following on multiple levels for the two days we were there and halls smelled of

dirty,no ice machines that work, no vacuum cleaners , laundry is stained, it says they have internet but they

bar in the evening was amazing and lots of fun with live music

they suggested we order room service

the food at the pool was super slow and wasn t much quantity

a meeting place for coffee or a lounge, so doesn t really work for the servers either as the kitchen seems

hotel i expect better service, competent and helpful staff, and better access to restaurants and bars

pressure is a pet peeve of mine and it was very low for my liking

bar inside with 2 complementary drinks, and breakfast in the morning

it had an indoor pool, a gym and a nice tropical themed bar that had some food options as well

gym, room was comfortable.

kitchen in room, pool n hot breakfast .

no waffles at breakfast. laundry could have been cleaner

i am very happy and my wife and kids also very happy

i wish they had paper towels in the kitchen area and more garbage bags.

breakfast: nowhere enough seating so ended up having to take breakfast to our rooms

only thing that i didn't like is that we couldn't access the gym or indoor pool area even though we were told

and carpets stained and unclean, breakfast area unclean, dirty laundry left in halls overnight, no hot water

the staff at the front desk was never around to get a simple wash cloth i had to wait till laundry was done ud

also, the wifi did not work

breakfast was good, my kids really enjoyed it

of course pool and fitness room were still closed

sheets were stained and not cleaned so i'm sure they probably are like the hospital & don't use laundry detergent

for the price of the room breakfast was not included.

i loved the design and art. the pool area was beautiful. also loved the furniture.

the hotel is ideally located. the roof top bar with the view of buckhead is awesome.

very lovely and welcoming staff - beautiful interior design - very convenient room service

didn t seem to care about my needs for the laundry facility ended up having to go to a laundromat

good location with small pool and gym

breakfast was disgusting

the waffles were good though; and the staff in the kitchen area were kind

handfuls of fake rose petals all over floor, probably from valentines which was weeks ago

laundry service didn't clean my clothes

handle was broken, staff didn t take out laundry, or bring laundry, staff didn t take out trash, room was

no laundry in the hotel

i loved the gym because physical exercise is important to me

oh and pool till 10pm was perfect for the kids

had laundry available for guest, but no way to get change to run the laundry machines

they didn t have change for laundry

ice machine, and the laundry machine (dryer specifically) were not functional and the staff didn't seem to know

the only major issue i had was with the guest laundry which was disgusting

nice bar everyone was very nice i enjoyed the park area and there is really nice bistro down the street

loved the key-card access laundry for guests (machines were clean which was a nice change)

executive king suite was huge with a bar area with a sink and a small coffee maker and refrigerator, however

i had to pay almost 60$ for cereal and milk and fruit for my kids

didn't know kitchen wasn't open

got an early check in

bed was ok and the carpet was ok, the hallways were dim, laundry carts were left in the hallway all three days

room located by laundry room could hear all during the day

sauna, valet, and shuttle service is excellent!

awesome gym, loved the cucumber water and sauna. view from the balcony was spectacular.

coffee in room was unacceptable as was coffee in the bar area

i tried the give my kids a bath but the nosil that you switch to plug or unplug the bath tub was broken

smelled like cat pee but altanta had just housed hurricane refugees and felt like they allowed pets

the pool

the breakfast was amazing, all the food was severed hot

the view, closeness of everything, inside pool for the kids. manager reception was a treat.

the spa treatment was excellent!

however, the staff graciously allowed us to order room service using a $75 credit

any hotel, the bourbon bar area was extremely overpriced , but otherwise really enjoyed our stay

would have liked a larger room i m a somewhat of a claustrophobic the pool and the spa was not accessible

compared to ritz i did not like being able to have access to steam room or spa area, or ability to request late

amenities in the room late delivery of the laundry/dry cleaning waiting time for the valet while checking out

brunch was good!! room service was very good! bed was just a bit tosoft for me!!

for mini bar item which we didn't use

the room service food was excellent

i loved the spa bathroom with garden tub

wish the pool was actually deeper than a

place did not have working wifi my entire stay (my meeting was the reason for my stay, on i had to re-schedule

love the breakfast, ice cream availability, great snacks and the beds are very comfortable

people driking at the pool

my kids enjoy the breakfast

free parking, free breakfast, free laundry, and free beer!

the only real downside was the laundry - there is no washing machine and the laundry offered was incredibly

i like the property, however the gym could use weights.

ran out of time and wasn't able to use the pool or the patio

wifi never worked waited on a call from suoervisor and never received it

no laundry room guest services is too expensive.

there is no onsite laundry service, and they do not allow deliveries to be made to the rooms

they messed up my laundry and, so far, i have no news about it!!!

that the pool closed at 6pm

paid wifi

very clean and the bar was incredible

bar, the breakfast bar downstairs, and that the mall is walking distance

the indoor heated pool is now a rare thing in buckhead so really great

that room service cost so much

our room service breakfast arrived right on time

paper holder falling off the wall, only one robe in the room, no q-tips, plastic bags for laundry/wet swim suits

no laundry service and unless you fit into their outsourced laundry service - which makes no sense

the indoor pool could use improvement

they charged me a $150 pet fee for my 5lb house-trained chihuahua

room service, in room movies, the pool, the spa

the breakfast was appreciated, even with food allergies each of us found something to eat that was

the fact that it had a pool and a gym

enjoyed having the kitchen, it was a plus

the kitchen was stocked with everything we needed

not many breakfast item options

there was a gym and small heated pool for guests to use

liked that there was a pool and gym, although we were not there long enough to use them, they looked clean and

the prices at the bar were horrendous

chandler at the front desk and brandon at the bar were a tremendous help

the bar tender was so sweet and nice

laundry list is mystifyingly silent on underwear, polo shirts, t-shirts, charges $12 for a dress

was not an all day menu available so bar breakfast or dinner there were no food options available

pool heater was broken so we could not swim and it was beautiful weather.

the pool doesn t have a bar as advertised

check in/out was fast and room service was yummy

bar was way too crowded

i wanted a chai latte in the morning and was told i had to go to the bar to get it

room service closed before the restaurant

the only issue i had was when i was using the gym one of the mornings

i had to find something, it would be that they did not offer room service around the clock