wish they had laundry facilities for guests to dry towels

wifi bad, it only worked the first day

due to the covid-19 situation, only bag breakfast was

breakfast was always fully stocked and the ladies working the breakfast shift were always

breakfast was ok. had better/had worse.

internet speed was strong, and having access to a laundry room and microwave was very convenient

watch games together nice football atmosphere on the 3rd floor there is a pool, gym and laundry room

there was a random man roaming the halls asking to be let into the laundry room

microwave in the gift shop, plenty of spaces to watch fifa, a safe area to wait for ride shares, laundry n drying

i love that i could use the laundry without any charges

the staff was amazing, loved the complimentary laundry services, nice location and comfy room accommodations

great location near the fox theatre. the gym and laundry room was a big plus.

wish there had been a full restaurant instead of just a bar with small plates.

would ve been nice if the bar serves more than beer and wine after 10 o clock, but the restaurant/bar has

and was told that we cant leave and if we did, we couldnt get back inud83dude21 the bar and the kitchen closed

turned out there was a bar across the road doing both

the bar shut very early at 10pm.

and proximity to the fox, the restaurant and bar and included breakfast

good variety, appreciate hot breakfast

breakfast was great, location was perfect, room size was huge

breakfast was shambolic

breakfast was not continental; bathroom rather small

we really enjoyed the bar and the bartender, ricardo

room service breakfast was surprisingly excellent, arrived faster than expected and was a luxurious

service, location, rooms, and views. good breakfast and dinners. room service.

issues with laundry don't

asked for towels 4 times eventually having to collect ourselves from the laundry

was told to go to two different floors for laundry detergent where one whole machine was missing and the other

ac in the room, used sex toys in the laundry, coins in the shower and toilet floor, dirty stained

laundry facilities in the two bedroom/one bath suite were ancient, and so were the kitchen

i liked best about this hotel are the laundry room, the bed, hot breakfast buffet and that it was located near

the hotel location, room accommodations, pool area.

was expecting to order room service but the hotel restaurant was closed

hotel bc this is not up for an enjoyable time with family since covid 19 the kitchen doesn't do room service it

they advertise and mention they have a gym, but it's permanently locked and all the machines have

key card did not work properly. pool was closed but is listed as open online.

rain in room.mold in room dirty pool area

spacious and well-equipped rooms, good location, great gym, and breakfast

breakfast was served on time and had a decent selection of food

the room was large and we appreciated the attention to having some kitchen items

we did not get into the hotel until midnight and was woken up by the laundry room and hotel staff laughing and

on-site laundry proved to be handy

the few anmenities that they do offer are extremely expensive: chips, bottled watter & soda $3; laundry is $3

feather and the second i laid my head on it, it deflated quicker than a balloon at the end of a kids birthday

breakfast was amazing! rooms were clean and welcoming!

laundry facilities are coin operated instead of complimentary

had to wait until the laundry was completed to get towels the 2nd day of our stay

having to pay for laundry soap and dryer sheets was disappointing

laundry i did get any towels bc they didn't have enough

we needed to use the self serve laundry which was on our floor and it smelled like feces

free laundry

the hotel has a gym and a laundry room

laundry detergent need to buy

staff; front desk was very helpful; thank you for have laundry room that i used for free and without having to

great bed, good breakfast

service, everything took forever, laundry didnt get picked up ever, paid for wifi, had to walk out of breakfast

for starters im a single mother with 2 kids under 2 immediately after i payed for our stay i was told they

everything especially the pool

great decor, friendly staff, great breakfast

great gym

the balcony views and pool were phenomenal

the sofa bed was thin as paper and very uncomfortable for my kids so i'm certain an adult would not stand a

put my kids in one room and the sleeper sofa is disgusting and there are no extra

pool needed cleaning.

adding room service would also be a big plus

was no breakfast due to covid

warm and friendly informal but efficient breakfast was good choice and not too crowded kitchen facility in studio

plenty of options and was available early (6:30-9:30), centrally located- could walk easily, nice kitchen

& great breakfast with multiple options

00 non refundable is very high to take your pet with you

things are missing, like no water at all available (free or with charge), no plastic bag for laundry, etc

employees weren t as helpful as they could have been. laundry supply machine didn t work.

we enjoyed our stay and the warm welcome the hotel staff left for the kids

they weren t clear about their pet policy

gym and pool area were great too

the girl at the desk was friendly enough, the only situation she could resolve was going to the laundry room to

ideal moist habitat for roaches), the carpet was all torn and dirty, they time your use of their wifi, etc

accessible to marta station, restaurants and gig and bar venues at night , buffet breakfast is very good and

from the front desk, concierge, engineering, breakfast staff, you name it

you have closed almost the hotel like gym, outside area etc

minimal laundry facilities and unhelpful receptionist

needed a laundry bag in the room and a bit of drawer space for clothes.

the gym also exceeded my expectations

the room was nice and clean. comfy bed. no pet fee. well priced.

breakfast was hot and delicious for my picky kids

that hyatt can control, but it was unfortunate that the lobby restaurant and bar were closed due to covid-19

arrived at 9:45am which is 15 minutes before you stop serving breakfast

bed; extremely noisy; no breakfast included in spite of an expensive nightly rate; poor wifi

i wish breakfast was free.

room service did not bring napkins or utensils with our champagne and cheese plate

also, i had to get help with laundry because one of the machines stopped taking my quarters

also had a problem with the quest laundry

cockroach in laundry room was so huge! outside pool was cold.

one of the pool was not clean

also, there was no restaurant or bar on site

no laundry facility i

the breakfast was horrible and hard, the staff never put my request in for some towels and laundry bags so the

breakfast bar sucks, it could definitely be improved.

practical room amenities worth noting: - reliable wifi - comfortable king bed - functional sofa bed for extra

the gym is very small

pool is closed pending inspection (the city's fault), and the laundry machine was out of order (ok, it

have a laundry room but couldn't provide detergent for the 3 days i stayed there

no extra pillows or blanket when asked for, was told there was a problem with laundry and there weren't any

amenities like laundry to be available at all times

i guess laundry wasn t done, not sure

took a snack from the snack bar in the room- price said $ 8

bar tenders needs more training

and overall the weather ruined the day couldn't get in the pool cause it was too cold and also the bar at the

like the way it looked especially the pool area, sometimes i would forget that i was on the 9th floor swimming

pool was lovely and poolside service was great

rooms are spacious, with common laundry facilities too

do provide guest laundry, which i saw accidentally at one corner of 3f

has a basic gym, which can be improved by adding a few kettle bells or even a smith machine

the staff was welcoming and very helpful and answered all of my energetic kids questions

there was breakfast every morning which was amazing

we went to the exhale spa in the hotel and spent the

the bellhops were extremely professional and even though one waitress at the bar smiled and stared a little

wonderful in accommodating early check in to get to a wedding ceremony on time.

the wifi was down the whole time. and they gave my room away. i got to queens instead of king

your location suits us really well - 15 minutes from our kids' house, and easy to get to

the room does not have a laundry room or a microwave in the room which sucked

room was literally located next to the laundry room so the hotel staff was noisy at night and early the next

they did not clean my shower out before i arrived. it still had someone else?s soap bar in it.

cheaper hotels often offer complimentary parking, breakfast, high-speed wifi, and more

the receptionist, room service, cleanliness and food

location. amenities: nice laundry, pool, gym. staff was very nice.

friendly staff, esa pet welcomed! bed was extremely comfortable!

pool was horrible extremely cold for kids and also was turning green am a cpo certified in miami meaning i work

good restaurant and bar in the lobby

and usb ports at both sides of the bed; the bed and linings are fantastically comfortable; wifi with no fiddling

thank you for having a free laundry facility on site, which was a tremendous help

have been nice to know the laundry was closed

at least during covid we thought all the kitchen appliances would be wiped down but we saw a layer of dirt on

had pool toys for kids

not walking distance to aquarium with 2 kids alone, or safe

room service had barely any veg options

they gave us a voucher to use in the bar whilst waiting, but it was a weird 1st impression, having never stayed

the pool was lovely

hotel is a bit old but in general very good, the spa in great the gym as well, rooms as spacious and bed super

did not have breakfast at the hotel

) and laundry bags in the hallway that i had to navigate every time i left my room

laundry and garbage in the hallways and pot smokers outside everywhere

that the pool wasn t open.

they didn't bring the ranch dressing with the wings, so i called to room service to request that they be brought

pulse bar was not open until 11:00 pm on either friday or saturday night as stated on the information

needed laundry service - after breaking off holiday because of irma my wife and i were in need of clean

in the room telephones didn't work, no soap, plugs didn't work, left dirty laundry in the room, very small

i really liked the gym there as well

basketball court, gym, restaurants & staff.

all the kids groups

front desk staff person was kind and considerate. the staff at the bar area were also great!

incurred a late check out fee from waiting on fresh towel to be brought to us

the kids enjoyed the fact that they were able to seat in lobby area connect to computer and ipad to

would've loved a late check out

hotel was a complete scam they did not make us aware of the pool , gym , & any extra activities being closed ,

was poor in the room since the window didnt open and bathroom didnt have any exhaust fan; laundry system outdated

the included breakfast was also good

the gym/fitness area was not well maintained the staff was short and rude

kids caught an x rated adult show going on in the window of the hotel next door

wifi

had a sour smell, sink was clogged, laundry cart and basket of dirty laundry right outside hotel room for entire

they have a few onsite dining options outside of room service

we expected room service to clean while we were out but learned that they only clean on the 3rd day

loved the hotel just didn't like that the pool closed at 6 pm and the water was off from 11-7 am staff was

checked in after the stray kids concert at 11:30

i liked the fitness room, far exceeds the typical hotel gym

for money, friendly staff, location, clean rooms, comfortable bed, basic breakfast included, gym

station to go to downtown by metro and it is also walking distance from various restaurants and bar for the

the view from the top floor is beautiful and the gym has great equipment

bed was super comfy and it was easy to access the free wifi

the breakfast and laundry

also the gym was closed all week

the maintenance team was great everyone smiled and spoke anytime you was in eye distance the breakfast was

breakfast always good

the gym was closed for renovation without other options.

room was a bit noisy from time to time, i think it was close to the ice machine (if any) or the laundry

laundry, the rooms really, really really small

the room service was very expensive and missed some of the order

small lobby, bar area, & bistro

also, there was no extra support from room service such as ordering a bottle of wine or champagne for my

my laundry was not delivered on the day they said (clearly the forgot) because following morning at 6

bed was awesome as well as the towels. loved the room service.

too dark in room no robe no pool no spa just ok, not worth $400 a night felt like i stayed at the marriott or

not allergy friendly limited room service and no kids menu hard time reaching in room dining

everything on the room service menu was excellent.

arrived at 5pm, exhausted and hauling 4 kids and luggage and had to wait almost 30 minutes for the rooms to be

super friendly even to the kids

bed was comfy, great wifi

wouldn t stay at this courtyard never again i took my kids with me it was so embarrassing people was out front

the small gym was on the 2nd floor

cleanliness, laundry, food

room service was great, food was delicious. downstairs bar is lowkey and served tasty drinks

could have a higher towel bar somewhere in the bathroom to better designate which towels you want to reuse

i normally never order room service but when i come back i will definitely order it again

were great, brenda in the bar was a gem

both treadmills worked in the gym

however, the maintenance man came immediately, solved the problem and said he would keep breakfast open for me

for example there is a gym but two of the machines and the air condition are not working

gym was unairconditioned

i didn t use the wifi, but coworker said its speed could be improved

i found the laundry cart so got my own replacement towels after the second day (they don't dry really well

it was nice to have a suite with a kitchen, which offered a lot of flexibility

excellent customer service, clean and comfortable rooms. the breakfast was amazing!

when i called room service they came up within 5 minutes or less.

breakfast variety

also the fitness room was really nice but creepy af

the friday night bar - & food service as well as room service during day was compromised but the hotel was very

the bar is lovely, the breakfast was great and the hotel is in a great location

location for high museum and others, near restaurants, super friendly staff, bar and cafe in hotel

the bar closed early.

in room service was perfect

the cookies and hot chocolate in the lobby were a daily highlight for our kids

was suggested by booking for families but i didn't think that the hotel is kids friendly

no room service; restaurant is almost always closed. a lot of homeless in the area.

stray kids concert was postponed because they had covid and they will not return my money!!!

the safety feature of needing a key to access your floor when having a popular bar in the lobby.

the only issue i had was when i was using the gym one of the mornings

room service closed before the restaurant

we loved the bar area and the front desk staff were amazing, really kind and upbeat during what i am sure was

the one staff member running front desk also taking in room dining orders and running them to kitchen

staff and pet friendly amenities

of the gym the hotel didn't have many amenities

the night before leaving, another patron told us there was two lounges and a gym which no staff member even

on a positive note, this morning when i called room service and asked for more sugar, it was brought up quickly

they have an amazing bar and outstanding customer service

restaurants and bar were not functioning

the kitchen was soooooo cute!!

the wifi it was spotty

facilities clean but did kill roach in kitchen

had a kitchen and balcony, loved it!!!

the location is good because is is very near to bus station, grocery,laundry and a few fast food

laundry falcuties and no desk in the room the tv didn't work in the room had to call maitencece to

was cozy and super clean the hotel was quiet and the staff was great from the front desk to the bar and housekeeping

wifi and television had constant buffering problems

i wished the bar stayed open later

breakfast was fabulous

breakfast room and breakfast were fantastic!

the room was wonderful with a full kitchen setup

kitchen had everything we needed

we called room service for extra pillows and 2 of the 4 that they brought us had stuff on the pillow cases

they are pet friendly with affordable fees

gym wasn t too big and some of the other amenities were closed

pet friendly as well

i heard some kids running in the hallway but that is on the parents - it was new year's eve.

also pet friendly

gym was nice too with beautiful view

nice modern environment. great staff. comfortable rooms. great music. good rooftop. great gym

they did not have a kids menu.

the pet fee is $150!!

rooms were modern and clean, i loved the shower everything felt new the gym is big with a nice view at 160/night

spacious suites good location great breakfast ab has laundry facilities

we were able to do early check in

shirley was the sweetest breakfast attendant and lit up my

i loved the singing from the ladies working breakfast

great location, great staff, great breakfast,

only thing missing was a gym/fitness studio

there is no room service, which is a shame

not knowing the kitchen and bar was not finished yet , the parking was a little crazy.

i understand there s a gym, but i didn t have time to check it out

room service was unavailable and when i went down to bar it was admitted they shut their phone off

laundry items were stolen, and instead of helping, the staff were extremely rude, dismissive, and

the bar had great espresso martini and friendly staff throughout the hotel.

the bar area needs more staff

very clean and well appointed hotel with a nice bar in the lobby. the staff were very friendly.

breakfast seemed to be somewhat of a mystery to the kitchen staff- day 1 coffee was cold, toast was toasted on

supplied with all of the amenities it should of had upon arrival such as the do not disturb sign, laundry bags

as to be expected of a place this aesthetically driven, there is a gym ideal for folks whose priority for the

wayyyyy overpriced , room was on basement / staff / kitchen level

gorgeous furnishings, comfortable room and pet friendly.

was on the same floor as the kitchen so the hallways smelled like grease

the laundry room was very convenient because it accepts payment through your phone, so you don t need

i didn't like the fact that they didn't have coins for the laundry machine

i should of got a discount or something hire me for the laundry room

however, no bath mat, light by bed burned out, no laundry bag in closet

the bathroom could of used a better touch up breakfast could of been better

our room was located opposite the laundry room, and when we approached the elevator, we saw the source of the

staff very helpful and personable, clean even though older building, laundry access was very helpful as well

was no laundry soap for sale so we were unable to do our washing which we had hoped to do

to do laundry

laundry room has old and ugly washer and dryer and they are also dirty

breakfast was delicious!! the staff was very courteous and helpful.

price, easy free parking, location, cleanliness, kitchen facilities in the suite

i think it may have been the work of a couple bored kids

lack of security, parking lot unsecured,inappropriate behavior from the staff.

the breakfast was great.

almost sounded like laundry noise but it wasn t the ac and it never stopped

staff was responsive--albeit belatedly-- to our problem with laundry machines--see below

free laundry

provide free laundry, which is nice

location, free parking, breakfast, free laundry.

the kitchen was stocked with everything we needed

room was a good size room with a nice kitchen

thing i liked the most, is the kitchen and all of the working appliances

additionally, at $350 a night i had an expectation that with this hot weather the pool would be open

well appointed kitchen

the only real downside was the laundry - there is no washing machine and the laundry offered was incredibly

free parking, free breakfast, free laundry, and free beer!

my biggest pet peeve about staying at a hotel is that you have to pay for parking at that hotel that you re

the kitchen has many utensils

friendly staff, decent breakfast, wifi worked well.

a meeting place for coffee or a lounge, so doesn t really work for the servers either as the kitchen seems

bar in the evening was amazing and lots of fun with live music

the noon check out time makes it most appealing to me. the gym was fantastic as was the staff.

they suggested we order room service

the food at the pool was super slow and wasn t much quantity

sheets were stained and not cleaned so i'm sure they probably are like the hospital & don't use laundry detergent

also there were no water bottles in the gym

staff!! rude staff, no ac, wrong room service that they wont refund.

hotel with lots of extras: great restaurant, great sized and clean rooms, very friendly staff and pet

aesthetic and decor was lovely. pool deck was perfect and quiet. walkable to buckhead.

breakfast was ok

i liked the gym and breakfast! and cleanliness. i know that's three things

would have preferred an outside pool, but inside was very nice to have

kids would have preferred an outside pool, but inside was very nice to have

place did not have working wifi my entire stay (my meeting was the reason for my stay, on i had to re-schedule

1) the evening bar was closed over the weekend

wifi was awful.

room did not have a bathtub, and the pool wasn't open

fitness room was decent compared to some other hotels that i have been to the outdoor pool looked

the room and pool

laundry service didn't clean my clothes

no laundry in the hotel

handle was broken, staff didn t take out laundry, or bring laundry, staff didn t take out trash, room was

pool and gym area were very clean

the gym and location, helpful receptionist oyei ,i believe her name was

didn t seem to care about my needs for the laundry facility ended up having to go to a laundromat

is ideal if you are visiting atlanta with kids, as many attractions are within 5-10 miles

is ideal if you are visiting atlanta with kids, as many attractions are within 5-10 miles

way too many guest when i checked in. busy area. seems like a kids group trip.

nice exercise room, clean pool and more than adequate breakfast

room located by laundry room could hear all during the day

bed was ok and the carpet was ok, the hallways were dim, laundry carts were left in the hallway all three days

shuttle service was awesome

coffee in room was unacceptable as was coffee in the bar area

staff, room, view, location, breakfast, shuttle service.

the bar also surprised me with a delicious complimentary drink

the kids was thrilled and super excited about the room and most definitely the pool

the kids was thrilled and super excited about the room and most definitely the pool

not enough towels and the swimming pool was closed.

the cleanliness and the breakfast was good.the staff was excellent

compared to ritz i did not like being able to have access to steam room or spa area, or ability to request late

room service

was attending a wedding, and by the time i returned, i was hoping to order room service, but it had ended

everything accept room service

we celebrated new years eve the hotel food was awesome we had dinner as well as breakfast

the staff at the front desk was never around to get a simple wash cloth i had to wait till laundry was done ud

and carpets stained and unclean, breakfast area unclean, dirty laundry left in halls overnight, no hot water

cleanliness and hospital and pool was super clean

great breakfast, comfortable beds, nice decor, friendly staff

clean, breakfast, cozy

loved the key-card access laundry for guests (machines were clean which was a nice change)

my kids as well as myself are traumatized to say the least

the suite did not have a large refrigerator or mini kitchenette.

i liked the hotel and the pool and the staff was so nice and outgoing

got an early check in

had laundry available for guest, but no way to get change to run the laundry machines

the only major issue i had was with the guest laundry which was disgusting

they didn t have change for laundry

ice machine, and the laundry machine (dryer specifically) were not functional and the staff didn't seem to know

the location is central, clean and i loved the gym

the breakfast was okay

checked out the pool and it was like a sauna. no way to cool down and relax in there.

it had an indoor pool, a gym and a nice tropical themed bar that had some food options as well

loved the hotel, facilities, amenities, pet friendly, location, staff

love the bar and patio, very nice