to the airport, modern big rooms, friendly staff, laundry for free, free shuttle to the

i was impressed with the self serve laundry room

the people were friendly and the facility from the pool to the bed were great

the breakfast .

wifi did not work in the room

super friendly staff and delicious breakfast.

simple and basic just enough to rest well and have breakfast, business hotel basic definition.

first off, the wifi was complete garbage

was clean, comfy, very close to the airport, free wifi, continental breakfast & very reasonable price

breakfast not too great.

weren t available - no airport shuttle, no laundry, no dishwasher tablets available

i wasnt able to have breakfast left early

everything! welcoming staff, cleanliness of facilities, ample rooms, delicious breakfast,

did not like the breakfast

love this place. feels homey. quiet. good location. great breakfast. nice staff.

pool water was very cold

great breakfast, close to airport, clean and comfortable. comfy bed.

we left before the breakfast was served, but there was fruit, yogurt, and coffee in the lobby

s close to the airport, all of the employees from the shuttle driver to the front desk to the breakfast

the place has a decent sized gym and a pool as well

the pool was amazing

spacious room, lovely grounds with a pool and large exercise room, tennis courts, restaurant and bar open for

wifi in room very poor

room service and decent restaurant open till late

in the rooms there was no phone signal, and barely had wifi as well - actually it was a communication faraday

i reserved the shuttle to the airport one day in advanced and when it was time it was not available

they advertised as having a shuttle to pick you up from the airport, but there is no shuttle.

even provided 5am private car free shuttle back to airport

free buffet style breakfast is fine, eggs, fresh fruit, yogurt, cereal, delicious mexican break (pan dulce)

shuttle from the airport

options for breakfast were not my favorite

breakfast was good and prepared on request in the morning

good breakfast!!

breakfast food was not replenished in timely manner

no slippers and there are not much choice for breakfast

clean, quiet, comfortable and fulfilled all my expectations very nice staff nice gym and pool

pool a little cleaner and

clean, quiet, comfortable and fulfilled all my expectations very nice staff nice gym and

really like all the design concept, the bed was soo comfortable and the summing pool water was good

cleanliness of swimming pool.

pet friendly facilities

we couldn't enjoy the pool but warm water during the breeze we had awesome

rooms with full kitchen, free to use grill and a nicht

clean great breakfast

am told i can t order from the kitchen until happy hour is over, but, on this last trip, the food was almost

the gym provides bananas and water, every hallway has coffee, tea and cookies early morning excellent

really nice hotel. modern and spacious rooms. good gym. friendly staff.

the mini bar area does not have a sink

pool, food room, everything great!!

restaurant, too expensive for the quality, lounge snack food, breakfast was good

breakfast was great

efficient checkin, friendly staff, stylish roof top bar and restaurant with great views, airport shuttle

pool and gym were very good, also the restaurant.

the rooftop bar n restaurant were great with a nice view

clean, friendly, delicious breakfast.

the pool and laundry was not open .

excellent location, attentive and friendly staff. and delicious breakfast

next to a restaurant, indoor pool and buffet style breakfast.

very close to airport and excellent breakfast!

room size. good location. parking. good breakfast.

they gave us an late check out so we could enjoy one more dip in the very nice hot springs pool

food for breakfast, not good, cold, soggy chilequillas, had to have the charges redone, big mess up took

gave us an late check out so we could enjoy one more dip in the very nice hot springs

also people playing loud rap music around the swimming pool was a bit annoying

i did the reservation for two adults and two kids including breakfast

tv dis not worked or wifi

no room service

the pool and view of the room

the spa was closed which was a primary reason for choosing the hotel

that require a few more washes before they are given to clients as they do not dry you had to use pool towels

great service,super clean and comfy rooms,really good food in the restaurant, awesome pool

pool, the auto laundry service, although the laundry machine wasn't very clean, we liked the beds and pillows,

good location if you don t mind driving and trying to find parking downtown or taking a taxi

ample parking, easy access, restaurant next door

pool and the gym

we needed a crib and they provided one. wonderful breakfast!

the wait staff at breakfast could not have been more pleasant

great pool area, a good restaurant, and comfortable rooms. wifi and free parking.

good we purchased breakfast included

but not the hotel s fault there was some construction going on next to th hotel so when at the pool a bit

breakfast it was exelent, y todo muy agradable

day i stayed there was a big group of kids that camped trough the night they where playing and screaming till

day i stayed there was a big group of kids that camped trough the night they where playing and screaming till

was a noisy group of kids staying at the hotel near our reserved rooms, so the staff offered us to stay in bigger

they were nothing fancy but the kids liked to use them

is aroud 30 minutes from guanajuato city, in green area, big territory with little farm, what our kids liked a

the pool is heated and the hotel is old but beautiful

pool water was not heated .. the wifi was not working

t included), which lead to some small argumentation

cold water in the pool, breakfast (avg)

the pool, the rooms and the free coffee they have at some hours

the construction is not attractive at all and the garden, common areas, corridors, stairs, parking lot are awful

uphill parking but was totally ok

limited parking when you

the facade and exterior are beautiful and it's nice to dine by the pool.

noisy at night because they do laundry at midnight

did some laundry there with quick turnaround and reasonable cost

hot breakfast

no windows. wifi was bad. breakfast gave me the runs

hotel is very quiet, the rooms are clean and tidy, and the breakfast is delicious

it s expensive for what it worth s old facilities cold swimming pool smelly hallways

the bar closes too early. there s also not any bars nearby.

great value for the price. quiet , comfortable , parking , safe area.

the staff is very helpful, shout out to the lady who helped us with our laundry

to find the way to the parking option, because it was below in the tunnel system

parking to take your car to the location that's 200 mts away, the tv didn't work and neither the wifi

wifi wasn t available in the room because of the routers distance

no wifi in the rooms, no breakfast included.

is not parking in properly but they take care of the vehicle

long walks and they gave us the incorrect wifi

is a bar nearby and it had loud music late evening

very friendly staff. off street parking. great location.

but on that side the music from the bar across the street and the troubadours on the street under the balcony

bar across street had music until 3 am and then the people from bar were yelling after bar closed

people were talking and kids were shouting in the hotel even after 11 pm

the breakfast was very plentiful and satisfying

when we went down to the bar/restaurant, no one was there

the two times we had breakfast, service was very slow, taking us close to two hours for the meal, as the staff

if you wanted room service you had to go to the restaurant to order and go back to your room

the room, the view, and the breakfast. the staff was great as well.

smell of laundry detergent in the room, didn t go away during our 2 night stay

the wifi was not good and there was no ac

spend 8 days on the hotel and we never had wifi we had to go to the lobby to get a very weak connection

wifi didn't work, no hot water, extremely hard bed and pillows, tiny outdated television.

the wifi is not so stable

location is very convenient, great breakfast and service from the staff, room size is comfortable

location it was good breakfast is a little poor

was clean had plenty of seating for everyone at the breakfast

breakfast, location and room

handle they could call ask come by lobby or put a note in our door but not lock us out our rooms breakfast was

the second day they didn t give us towels because they have a problem with the laundry

wifi in my room was pretty weak and could only be picked up near the door but as i didn't use it

loud noises all day long, spa closed, wifi didn't work well and the whole rest of the hotel looks like it once

wifi is very slow, couldn't work properly... but that's the only bad thing

very chean, very comfortable. has both air conditioning and heating. free parking.

the swimming pool and the outdoors areas!!!

they said the pool closes at 8pm that made my kid cry but there were still some other people swimming at around

swiming pool

no ac and the wifi breaks down

we loved the deep pool

the pool looked very nice and is a good size (it was cold and rainy when i was there)

the pool and the staff

wifi did not work one day we were there, was very spotty

in two-bedroom suite with kitchen, dining and living area

kitchenette in our suite was not really a kitchenette, as the stove and oven do not work

wifi was not strong in our room, and part of our space was taken up with a kitchen that had no

good sized room, decent bathroom, good wifi

music from the bar was unbearably loud on a saturday night and went on to past 1am.

irregular wifi connection in my room. great signal at the lobby and restaurant

the food is to die for and the cocktail bar is a hidden gem

the best part by far was the bar staff in the speakeasy-esque bar downstairs

cost, friendly staff and 24 hour room service

room was close to laundry smelt laundry oder till evening

another one said : of course wifi is a come & go

my kids loved the hotel and the terrace since we stayed in the penthouse

noise from outside, especially from the bar until 3am???

had to call room service

location, very helpful and nice staff, nice pool,comfy beds and nice rooms

the hotel has lots of amenities including a pool and a bar by the pool

coffee maker not working, and had to get helped with wifi

the location the service and attention the room was gorgeous hot water and wifi worked great

i had a massage in the spa - it was absolutely first class, far better than

elevator, breakfast could have been better but would defiantly stay here again

the breakfast is so good with fresh fruit

small breakfast available free of cost

stayed here because it is pet friendly & very centrally located

walking distance from places, nice breakfast the hotel has

noise, a lot of noise between the rooms all day and all night, and also would be nice to have laundry room

parking lot small

they have plenty of parking options

parking at sotano

the breakfast is a must have very good value to the extra cost per night

if you are driving yourself, navigation and parking may be a little confusing, but just follow signs

attentive staff, spacious rooms, beautiful views and great breakfast

very enjoy the stay in casa estrella. the view and the breakfast are awesome

the hotel is so beautiful with wonderful shared spaces and a delicious breakfast out on the veranda in the

we stayed in a large, very comfortable apartment, with a large terrace, full kitchen, all very comfortable

gym facilities need improvement. limited equipment and the cycling bike was broken.

room was on the third floor and there is a bar and discotheque on the roof above and the music was loud and did

a pool or jacuzzi within the property would have been nice to enjoy.

bar is awesome, i don't know why there weren't more people up there at night

special thanks to lorena, mariana, berenice, angel, gabriel, oscar, and gabriel at bar one

we looked at laundry and an alley

the breakfast was very good and being able to sit outside in garden area.

wifi was always broken or off. staff was just ok. free breakfasts were served cold.

reason i liked it because it has its own valet parking that counts for 100% it has nice little bar at the back

hotel, amazing help with check-in and out, luggage transportation, parking, etc