the booking came with a free breakfast but i had to ask for it and my request was met with some skepticism

and in the sink so that was pretty unpleasant, at the checked in we were told by the staff that breakfast started

the hotel breakfast is superb, with a whole spread of orange juice, buns, fruit plate and a main course of

if you wanted room service you had to go to the restaurant to order and go back to your room

the two times we had breakfast, service was very slow, taking us close to two hours for the meal, as the staff

the staff is very helpful, shout out to the lady who helped us with our laundry

to find the way to the parking option, because it was below in the tunnel system

music from the bar was unbearably loud on a saturday night and went on to past 1am.

the bar and street are very loud at night

cost, friendly staff and 24 hour room service

the best part by far was the bar staff in the speakeasy-esque bar downstairs

irregular wifi connection in my room. great signal at the lobby and restaurant

smell of laundry detergent in the room, didn t go away during our 2 night stay

very good location, beautiful hotel, good wifi and tv, helpful staff

spend 8 days on the hotel and we never had wifi we had to go to the lobby to get a very weak connection

the wifi was not good and there was no ac

wifi is not super stable and kind of slow but is acceptable

room was close to laundry smelt laundry oder till evening

the wifi was only working during none pick times.

did like because is pet friendly and is in the best location

wish they had room service food.

the noise from a bar/ night club across the street was unbearable until 3 am

the pool was very relaxing.

the wifi doesn t work most of the time

it has a lit of stairs and wifi doesnt work at times

but to our surprise we received a window less room on 4th floor with horrible wifi connection

when i went to concierge to let them know, t was treated as if i just needed room service

wifi not available in the room - although excellent in the common areas!

the breakfast is so good with fresh fruit

did not like that the charge a ridiculous amount for pets

stayed here because it is pet friendly (for an additional fee)

small television they only served breakfast on weekends at 80 the stairs were a bit challenging

special thanks to lorena, mariana, berenice, angel, gabriel, oscar, and gabriel at bar one

bar is awesome, i don't know why there weren't more people up there at night

wifi doesn t work

a pool or jacuzzi within the property would have been nice to enjoy.

room was on the third floor and there is a bar and discotheque on the roof above and the music was loud and did

not use kitchen facilities - seemed to be short on cookware if you wanted to eat in

need to get the elevator working! wifi needs a little boost in strength.

wifi was not strong in our room, and part of our space was taken up with a kitchen that had no purpose

wifi

good sized room, decent bathroom, good wifi

we looked at laundry and an alley

the only place in the center with on site parking which is huge plus

wonderful cafe, full and tasty breakfast included in the room rate

reason i liked it because it has its own valet parking that counts for 100% it has nice little bar at the back

parking, located a block from teatro juarez

unfriendly staff, poor breakfast , no wifi in rooms , largely overpriced

bar across street had music until 3 am and then the people from bar were yelling after bar closed

parking situation was great, the location was super central( less than a ten minute walk to union

wifi was not working in the room but we were given access to another wifi

parking available in the hotel

they put us betweent the laundry room and break area for the employees

despite having multiple wifi names, not a one of them worked, even after using the passwords over and over

no wifi in room

also, wifi service is awful it keeps cutting off

third floor walk up. no big deal. wifi only works on first and second floor. no niggie

wifi in our room only able to catch in lobby

did some laundry there with quick turnaround and reasonable cost

noisy at night because they do laundry at midnight

the breakfast was good, but we would have liked to have more variety.

great and spacious rooms. nice staff. delucious breakfast.

fresh cooked breakfast everyday comes with the stay

view in room very like reception staff room size larger than expected very comfortable strong wifi

since our room was the one under the kitchen we heard all

parking option is fantastic. the view is just incredible.

wifi was terrible

wifi was slow, broke down and pretty much non-existent

good, varied breakfasts, water bottles supplied, and great cleaning service (laundry on site)

no wifi whatsoever. they couldn t give us the right password.

no wifi at all even though it was promised

wifi and the breakfast was cooked well but the accompanying buffet items were not very appealing

wifi was a bit sketchy.

the facade and exterior are beautiful and it's nice to dine by the pool.

limited parking when you

the construction is not attractive at all and the garden, common areas, corridors, stairs, parking lot are awful

uphill parking but was totally ok

ordered room service, came without silverware; by the time it was brought, our food was cold

10/10 room service daily

pool is heated, lots of public space, parking is valet on street

lovely place, good service , superbe spa and massages

i you tried to call room service, phone never rang

no wifi in the rooms, no breakfast included.

the bar closes too early.

room was dirty when we checked in, they offer a parking lot but no valet parking to take your car to the location

staff don t speak english no wifi in room very far from zocalo/ centre

wifi

the pool is heated and the hotel is old but beautiful

cold water in the pool, breakfast (avg)

wifi was not working , the ac unit in the room 427 leaks water it's a hazard i couldn't sleep right

everything is perfect with the exception of some details like the wifi not working or tvs without

very conviently located, clean, good breakfast

the roof is fantastic, but no breakfast was concluded

they offer breakfast up there for an extra fee but it's not expensive at all and worth it

the wifi works well

stuff (they even took me to the bus station as the guy was on this direction) and awesome breakfast

the terrace, the breakfast, the decoration, the family run business.

did not look like the pictures, we were not told it was under construction. never saw the pool.

we loved the deep pool

the pool looked very nice and is a good size (it was cold and rainy when i was there)

staff, pool

the pool and the staff

the second day they didn t give us towels because they have a problem with the laundry

convenient, free parking

the workers are very friendly, it s in a great location and the parking is very accesible

there is plenty of room. there is a parking lot.

the large room with a door to separate the kitchenette

breakfast was top notch, and our room was spacious and comfortable

we enjoyed the daily breakfast and the pool

they call it a hotel but it's more like a resort they have a spa a sauna swimming pools we had a jacuzzi in

like the swimming pool could use some repair, but otherwise my kids enjoyed the pool and the temperature was

loved our room, the fresh squeezed oj, access to the kitchen at any hour

wonderful pool, great staff

very weak wifi signal, almost can not connect in room. lights are not sufficient, dark in room.

very nice swimming pool beds ok bathroom mostly ok restaurant ok

the wait staff at breakfast could not have been more pleasant

great pool area, a good restaurant, and comfortable rooms. wifi and free parking.

pool, the auto laundry service, although the laundry machine wasn't very clean, we liked the beds and pillows,

all except the gym

machine wasn't very clean, we liked the beds and pillows, the location, parking spot, the buffet breakfast was

pool and the gym

pool

toilet and shower are sub-optimal and less convenient. the spa was not operating.

also, room service is only available during their restaurant hours

hotel was very nice, the room was big and very clean, great view to the pool

the stay was pleasant the staff at the bar was great so were the cleaning lady..

great service,super clean and comfy rooms,really good food in the restaurant, awesome pool

day i stayed there was a big group of kids that camped trough the night they where playing and screaming till

is aroud 30 minutes from guanajuato city, in green area, big territory with little farm, what our kids liked a

they were nothing fancy but the kids liked to use them

is aroud 30 minutes from guanajuato city, in green area, big territory with little farm, what our kids liked a

is pet friendly