the pool was dirty

hot breakfast due to corona 19

everything was good except the wifi.

not enough parking if your arriving late.

the bed was comfortable. the staff was friendly. breakfast was great.

the laundry machines are updated to current technology, the laundry room itself is off in a dingy dark

smelled like mildew, the ac unit did not work, the drawers in the room were filled with dirty laundry, no phone

the ice machine on the lower level ran out of ice - the washing machine in the laundry room was out of order

it smelled someone like stale, dry laundry

pool was not open, laundry machines were out of order and no vending machines unless you bought from office

good to have laundry on site

good at their job rooms were very nice had a nice pool the only thing missing was a jacuzzi the breakfast was

the room above us sounded like it was used as a gymnasium as there was noise constantly going on

too many kids in the pool.

hotel was great because it had a kitchen and breakfast and a pool

does not smell like a fresh towel out of the laundry

no garbage bags or laundry bags in the room.

close the door to the laundry work area. breakfast did not provide enough hot items.

hard to get from hwy into parking lot

rooms and facilities were clean the pool was very well kept.

and they had a laundry room on the first floor

desk informed us of low staff in housekeeping and laundry for clean towels

beautiful suite, mini kitchen, great staff, swimming, workout room and breakfast was amazing every day

the room was very big and the staff was great. also kids loved the pool.

clean the building was and that everything was functional as far as the gym and the swimming pool made it worth

very smart reception, lovely staff, very good clean room with huge tv, excellent gym and laundry

it would be nice to have laundry facility.

although the listing said pet friendly i was charged $10.00 for my pet. i feel scammed by this.

breakfast offerings were very good, too

pool closed at 10 on weekends

we used the laundry facilities on the 1st floor

laundry was out of order, room cleaning wasn't good enough( we need to ask for it), breakfast is

we were assuming it might have been from the laundry room but not quiet sure

i think my room was next to the laundry

never heard freeway noise other than when we were in the front parking lot

the breakfast consisted of toast, cold cereal, muffin, fruit juices and coffee

pool was dirty

breakfast was lousy

a little short on the variety for the free breakfast. so never ate there.

lady working up front was pretty rude to our family and the continental breakfast was cereal and an apple

was 100 degrees when i got there, not very clean, no laundry bags for dirty clothes , when i asked for more

the pool

the pool was looking pretty green but in defense there has been a lot of rain.

pet deposit was excessive

pool was a little small.

the laundry room was awesome to have

free use of laundry equipment.

the fitness center and free laundry.

it has very little grass for a pet location.

i like that it's a pet friendly hotel

seems to always be closed bc of unknown reason and the laundry facilities are out of order for the past week

did not have the breakfast but it smelled delicious

good location. fair price. decent swimming pool.

there is a tree in the first handicapped parking spot that needs to be trimmed

no breakfast during to covid.

bathroom, fitness center, laundry area

laundry facility though it didn't dry clothes

our room was across the staff laundry. when staff started their day early, it was noisy.

the pool could get a upgrade.

great staff with plenty of room for parking. easy access for traveling.

weird smell throughout the lobby and hallways, & laundry room was messy.

a bit for the overall wonderful stay, but the laundry facility needs a serious upgrade.

parking lot floods in rain.

two times our key card would not open the door from the parking area.

was close to schlitterbahn, lots of attractions close by, room service was great they brought us plenty of clean

staff was friendly, room was clean and comfortable and we lived the gym and pool

decent pool and gym

staff was friendly, room was clean and comfortable and we lived the gym and pool

nice indoor pool and hot tub.

clean, nice staff and ample parking

the bed was like a cloud. there were pool towels ready outside.

the hotel bar and kitchen were closed.

were uncomfortable water pressure in the shower was not great couldn't use the gym as it had a horrible smell

staff were very nice , room was great , pool was great

the bar had shiner on tap we would have stayed instead of going elsewhere

no breakfast as advertised, no laundry services available

smells like fresh laundry, i'm assuming due to the washer/dryer down the hall

but what made my stay even better were their laundry and business services, as well as breakfast being included

she did the breakfast, cleaning, laundry,etc

rooms ac worked great..not muggy. room was clean. carpets seemed new. good wifi.

laundry did not work(although fixed the next day)

management said vibration was from laundry machines

room was huge, breakfast was plenty. easy to get to. close to schlitterbahn and outlet mall.

free breakfast, great water pressure comfy beds

the breakfast area was clean and the food was good. the room and staff met all our expectations

paying for laundry

bar area was fantastic and the late-night need for food was accommodated

bistro bar was a nice touch

they gave me breakfast coupons for two adults but none for the kids

not enough parking

the kitchen was fully stocked and ready for cooking just like home

comfy rooms, abundant breakfast, great fitness studio, and an overall gorgeous property

kitchen staff would get irritated when you let them know it was out

felt it was a tad pricey but then now im thinking about it 150 for your own kitchen and huge fridge is not that

everything was great, breakfast need a few more vegetarian and vegan opions.

they ran out of laundry detergent, so we had to just wash without soap

i couldn t use the laundry as a guest left everything in the washer

dryer in the laundry room didn't work

we also loved that it was pet

location is excellent, hotel was very clean, rooms were spacious, pool was great.

not only that got noise complaint when kids were asleep

the location and breakfast availability in a brown bag even though we didn't have it.

breakfast choices were not great

typical - really neither better, nor worse - water pressure and free hotel breakfast.

men's restroom next to fitness center was dirty all 3 days during stay

laundry facilities were unusable as machines broken down and needed repair

in and as soon as we opened the door to our room it smelled bad like sweaty, dirty laundry, the entrance and

the dryer was not working in guest laundry

laundry room was not available

i booked a king with 2 fold outs i got a king and one small fold out my kids were uncomfortable they had to

and convenience including the laundry and kitchen facilities and the cleanliness overall

didn't like our room was across the worker's laundry room got woken up by the noisy carts and talking in front

kitchenette area was really nice and the free laundry area since we were there for a week

room was super clean, staff was friendly and helpful and free laundry room!!!

laundry

the laundry room was exactly as advertised (only one washing machine in operation though instead of the

laundry room was unacceptable because it smelled horrible

i liked the location and the cleanliness. we really enjoyed the pool and the spa.

everything was great fast check in pet friendly was a plus

restaurant was open, pool was clean and available by reservation to keep small groups

i think the only issue the laundry was broken on my floor so i had to go to the 4th floor

had no issues with parking, i was worried about it

the parking lot is too small for the 3 hotels on the property.

the breakfast was nice, staff was friendly, and we enjoyed our stay

breakfast area was small

concern i had was the laundry room was on the 2nd floor

we appreciated there being a coin laundry and a gym

although i did not make use of the gym or laundry facility, they were a definite positive for the hotel

good breakfast included. handicap accessible. friendly staff. convenient location.

breakfast was ok, kids loved it! location was perfect to highway

parking was difficult, because of all the construction

swimming pool a little small.

breakfast was great

not the greatest pool area

just the pool was a little dirty

we also had a laundry just next to us, so it was very convenient for washing our wet clothes (from the river,

breakfast at my daughter's home, breakfast at lamadeleine bakery, breakfast at hotel.

chili s restaurant across the parking lot, elevator access, ice machine properly working, & gym access

location, space, handicap accessible, parking, breakfast,clean staff friendly

the room is very spacious. wifi is fast.

a little too dark in back parking lot

the bed and the pool and that it is able to sleep 5 of us ... oh and the price was just right...

breakfast and free parking

breakfast options, limited on services, no access to fitness

super clean, comfortable. nice staff!! breakfast was not bad at all! pool was warm n fun

another laundry room on another floor would be helpful

laundry room filthy, was told cleaning people not paid to fully clean your room while you are

newer. nice amenities. loved being able to do laundry. good parking

the parking lot was well lit

they're pet friendly which is a must for us

friendly staff. laundry facilities on site. decent texmex place next door.

nice pool area, good breakfast, everything about room was good

the pool was nice with 11pm curfew, which was great for our family

parking was tight.

the pool was not open till 11am, wanted to take my son swimming in the morning before

having a laundry room was a bonus

the pool, laundry and atrium were pleasing

the unlocked entry doors both side & by pool area not very secure.

cleanliness, check-in, free breakfast, free parking, free wi-fi, & location!

the pool, laundry and atrium were pleasing

since there was one laundry room it would have been great to have a second washer and dryer

was awesome on site laundry facility clean rooms spacious bathroom liked the fact that they had netflix on tv

it was great to have an ice machine near by and the laundry room on the same floor i was on

college kids very loud by the pool all night carla sanchez was very

there were three bus loads of middle school aged kids, who liked to run up and down our hallway, unfortunately

room was right by the housekeeping laundry room and the dryer ran all night and housekeeping started

no elevator or laundry room.

no gym, laundry, microwave, or fridge

linens were excellent; pleasant environment, especially the breakfast area. felt safe!

booking was easy, checking in super easy, lovely receptionist, rooms were spacious & clean, pool area very

laundry room and pool needed a good cleaning, everything else was perfect

pet fee to high

could not access the wifi at all

well when i got there the lady at the front desk said i had to many kids to stay there.

facility, the room, the staff, the breakfast were all good

have a key for laundry room that you must take back after every entry or re-entry.

also in the parking lot people were playing music very loudly from their cars

they had booked me for a smoking room

tv remotes, no light bulbs in lamp, no iron, smelled of smoke when supposed to be non smoking

also they told us when we got there to check in that the wifi doesn t work ,even though it says it online

friendly staff, clean, new, comfy beds...great variety at breakfast.

no breakfast when we went

also, huge pot holes in the side of the parking lot

no eggs for breakfast

the pool but didn t inform us at check-in and next shift desk clerk was rude to us and asking us to