i wasn't told the indoor pool would be closed during my stay

just the room cleanness and room service was good.

very bad wifi, breakfast room got overcrowded on certain time

breakfast was really good and the bar was very nice

perfect breakfast, nice room with comfortable bed, spa with gym for free

the bar has a good choice of drinks and very affordable meals

the breakfast is great and the pool as well as the hot tub were very nice

to find a pool, jacuzzi sauna and turkish bath

the location is excellent, the staff can t do enough for you, breakfast is first class

ricardo in the bar was excellent and the check in

would have liked the option to have a refrigerator or microwave in the room, or a self service laundry area

although the continental breakfast was extra, it was good and plentiful and the milk was actually cold

- large room - flat screen tv - good wifi

comfort/breakfast

nice evening bar with sensible prices

location was fantastic. free parking was great. easy to walk to everything.

pools and exercise area were top of the line with classes for both the pool and in the club area

wifi connection, i had to constantly use my mobile data

good breakfast, pool and gym

hotel was close to everything we wanted and had a great breakfast

for four (2 adults, 2 kids under four), instead of two beds just a sofa-bed for the kids kind of

including the bathroom,(bedding/pillows were great) large tv and great channel choices, fast wifi, coffee maker

was able to leave luggage after checking out and come back and shower in spa area then leave for airport

location, very nice spa, spacious room, comfortable bed, lovely, made-to-order breakfast, and the nicest staff

friendly, witty & helpful staff nice little spa area best location - in city center, but calm

self-service laundry

stayed with 3 little kids

was excellent , breakfast was great and location was perfect by car or walking, i will use the hotel

wifi is strong and breakfast is a good start

great breakfast; helpful staff

the laundry service was efficient

very nice rooms with balcony, excellent breakfast, very clean

wifi works well

big and comfortable bed, clean, location, parking inside the hotel internal yard which is super convenient

location, very friendly staff, great breakfast

great breakfast was really good, lots of choices and also made to order

the bar and cocktails were awesome

we loved the cleanliness, the friendly staff, quick revivals at the bar and gorgeous location!

convenient walkable location. lovely pool/spa area. made to order breakfast with good options.

the hotel is beautifully designed and maintained, and the spa area is particularly relaxing

very pleasant costumer services was the best always willing to help the rooms don t have a mini bar but i

like the location of the hotel in ponte delgada and being able to store my luggage for early check in to explore

is no room service, no refrigerator, no kettle(if you want hot water you should go down to the

entire hotel was clean & modern - although wifi service was out for 1 day

cattle on the romm, they say gym area is there but its just 1 rope and 2 machines for cardio, room service do

fantastic breakfast and great service

no wifi reception in the room

our flight was early and they provided us with a small breakfast to take away

everything worked perfectly and with high hygiene standards, including breakfast

we also enjoyed the breakfast buffet

laundry facilities

in-house laundry for guests

wifi works great both in the lobby or rooms

should be at least a bar and a restaurant serving lunch/dinner, not mentioning a pool

pool area

one small thing - there is no iron and the only possibility to iron your clothes is to order laundry service

the hotel has an amazing location, great view to the ocean, really nice rooms, good gym, nice pool and i also

staff to the bellmen gave us information and advice on things to do and were great with our kids

no kids pool, no access to beach, bathrooms in both the rooms were too small

good free wifi

laundry was way over priced, 6 euro for a tshirt

the facilities were excellent, gym, spa, pool, bar and lovely restaurant

we enjoyed whole stay, especially the view and room service at the terrace

very very good restaurant and bar service, both in terms of food quality and staff availability

comfy bed, good breakfast, good restaurant, friendly and helpful staff, sauna (dry/wet), nice bar with live

offer access to the private gym and pool in the same building but that was not indicated on the webite so i didn

wifi was a bit unreliable as we were in the room farthest away from reception and top floor - no

room service

an open balcony door (we had room 505) -the appartment has a little kitchen which was nice as our kids woke up

it was big room & living room with small kitchen,, very nice, the kitchen was well prepared

laundry service was excellent

the staff is lovely and the extras like the pool and gym are great

dinner in the hotel is exceptional and the bar on the 7th floor is a must especially at

sink in the bathroom (hard not to splash water everywhere), the music from the casino until 1am (i was on the

nice spa with saunas and pool

no iron or steamer for your clothes, there s a laundry service but it doesn t make sense to give your

would like to have at least borrowed an iron but told we have laundry service

gym only has a few machines, not complete and required a bit more space for being able to do some

lots of restaurants nearby and the bar inside was very nice

he wifi was done for several hours one day.

services are a bit pricey (laundry of your own clothes)

it was within 5 minutes walking to a shopping center and laundry service

no iron for the rooms and the laundry is very over priced

laundry service is competent

laundry service was extremely expensive

the room was very comfortable and they even did laundry for us for a reasonable price

the wifi was fibre optic cable

wifi is excellent

ey were very accommodating when we requested to change rooms), the breakfast is delicious, the wifi is strong

the best for the parents is huge and nice but for the kids are not placed good

we were traveling with a 9-month baby and the staff was really helpful with all our needs: food, laundry,

loved the infinity pool and the greenhouse pool

there is onsite parking

playroom for the kids

limited gym equipment and limited accessibility to the pilates equipment

the swimming pool is great (and the bar is a bonus), the whole lot feels very homely and classy

beautiful, the trails, hills, pool

amazing breakfast and beautiful views

the breakfast buffet is exceptional - it changes every day, and everything is fresh and delicious

very nice and relaxing, fantastic breakfast, and very professional staff!

we ask for a late check out and they manage to accommodate our request

also, the young men working the kitchen, and the staff were so wonderful

the room service was exceptionally good

location was exceptional, with a beautiful pool overlooking the ocean

facilities were very clean, good parking

beach, breakfast, coffee, parking, rooms w/pool access, view, design, eco-friendly,

one of the most beautiful beaches ever and crazy fun cool snack bar above it

the pool should be heaten (for the kids).

rooms with semi private pool heated at 24c, very comfortable bed, great bathroom, excellent breakfast, great

need to improve the room service response and attention in the front desk

supermarket and laundry right across from the hotel

excellent location, spa and laundry service.

location was great grocery and laundry within a few steps

front desk staff was amazing and so were the bar tenders. great pool for kids.

at the bar & restaurant (however, that's a very minor flaw considering all the wonders of the place)

guests who checkin no steam iron to iron clothes - we were asked to give our clean clothes to the laundry so

dinners were subpar, the maintenance was poor, the gym and adult pool were small and dirty, the parking area

there was a super fun kids activity, like a mini traveling fair with a bouncy house, face paint, etc

the gym is extremely small

steam sauna and hot sauna in gym area were not very reliable