the room was very clean and everything worked, great shower, good tv and most importantly the wifi was terrific

room was clean & fast wifi

friendly, helpful staff wifi price cleanliness hot water updated fixtures

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

wifi, clean rooms, updated bath with rainfall shower head

wifi was at times spotty - but that s typical for anywhere south of the border.

live music every night in the attached bar and a full-service restaurant are also enjoyable

no dining facilities. bar bit dull.

laundry service was too expensive.

expected a good room but was given one way on the other corner beside laundry or some wash room

big and comfortable bed. there are gym and swimming pool

nice upgrate room, excelet service, bar with live music on friday

chose this hotel because it had a gym

the room decor and kids

free parking in a secure underground carpark

they arranged for us a transfer from the airport (20$) and an (very) early check in with 40$

didn't expect to pay for parking and breakfast given the class and price of the hotel

place with a wonderful mission to help guatemalan kids in need

nice hotel but around 9:00-9:30 a lady start yelling laundry on the hallway

always asking for laundry early in the morning plumbing sound during the night were loud

wifi great and good very good channels too

bcuz the appetizers come from the bar or some wierd explanation

asked for a box breakfast but got a box lunch for breakfast because we had to leave @ 6am to get to the airport

clean, good wifi, good location, nice staff

breakfast was good

breakfast is served very morning from 6:30 to 7:30

hot water, wifi signal was very weak

wifi was flakey and kept dropping out

the wifi was a just a tiny bit sucky.

breakfast was limited but ok

found the hotel kitchen staff to be a bit problematic; when i asked for breakfast with still 15min to go - the

no breakfast

breakfast was just so so, no salsa picante nor pepper

the laundry service is excellent too

they also included omelets and any type of coffee in their breakfast buffet

location is really nice, they have a rooftop bar and restaurant with nice views of cayala and other parts of

only the bar restaurant area was good

also the parking lot was a hard to

they also took some laundry for dry cleaning and they didn't know the dry clean didn't work on sundays so they

great breakfast buffet, parking inside the location, great size rooms (302 included kitchenet)

the mini swimming pool was refreshing (water is cold but after a hot day out was perfect) the common areas are

just the kitchen was not that top... less than averadge

good on the spot parking

the only hotel in the area that offers laundry service on sundays, which is a big help for travelers who are

very old facilities, wifi was not good, no aircon

everything was beautiful and breakfast amazing

wifi barely worked, i had to leave early due to not being able to videocall / work online

the room service food tasted like it was a frozen dinner heated up and there was even a piece of

laundry woman woke u at 8 pm banging on door asking if u had any laundry

stay 7 days amd i wish they did something different for breakfast, also the fact that laundry was quite

disappointed at how expensive the laundry service was

my room was in the ground floor next to a small patio/working area that was set as kitchen/dinning area since

of the machines in the gym are damaged or unusable

great location, clean rooms, and the staff was really helpful with my needs of doing laundry.

looked for a pet friendly hotel, this is what came up first

the gym is ok equipped but the size is tiny

location is perfect, next to the best dining, shopping and bar area in guat city

only one parking spa and the elevators are wey to small

there are people walking around (even in the parking garage) spraying perfume to override the smell

the rooftop pool and bar are beautiful and the service on point

the exceptional roof top bar and the view from the swimming pool terrace

modern design throughout the hotel, great security arrangements,, great rooftop pool, lounge and view of city,

the gym has any equipment you should need and is in pristine condition

cleanliness and the location! they have the shuttle bus to take you to the airport !

breakfast is also good, but depending on the time the room was packed

breakfast was great, value for money is possibly the best in the city, cleanliness was very good

free breakfast

nicely designed room, decent 24hour gym, pleasant ambience

gave us a different room than expected plus they didn t tell us the cost for laundry and we ended up paying

seemed rather unprofessional, i called the front desk 3 times until somebody came to pick up my laundry, the

a shuttle picked us up at 5:15 am the next morning, and we got to the airport in ten minutes

the suit had a small couch and a kitchenette

the parking lot iisn t enough

bad parking bathrooms are not good staff at front desk not very friendly

might be because of the pandemic, but your food is great and your room service should be open 24/7

parking and prices and no breakfast included

i was left stranded as a lone female, late at night unable to connect to wifi or call the hotel

accessibility is a major plus, the parking security, and the classy hilton feel to it was preserved, and the

we used the laundry service and the laundry was nicely done, but i thought it was very overpriced for guatemala

wish they would have laundry machines on site

delicious buffet breakfast

the breakfast was quite expensive.

staff, food, wifi speed, location and front-desk services.

i liked that gym was outside near the pool

great outdoor heated pool

i enjoyed the pool and jacuzzi as well

hotel rooftop pool is an amazing experience

the breakfast is excellent! the pool is fabulous! people working there are very friendly!

that canceled our ability to sign to our room in the restaurant and laundry

room service food was the best i have ever had

everything the staff was great and the pool was good

gym and spa area

bar closes,traffic nightmare, no parking assistance,

when u get an executive room with all they have to offer example they said you could go to bar and have a drink

big comfortable beds in very spacious rooms. quick and delicious, reasonably priced room service

parking lot is a little bit difficult park

security, facilities, staff hospitality, breakfast, restaurant, room service, meals, tranquility of the hotel

large room, well equipped. wifi worked well.

for kids - there is a pool, swing set, and laundry available

it's great for group travel with a full kitchen, living space and dining area

secure and comfortable my room was very near to the pool and some costumers very noisy with their kids also the

secure and comfortable my room was very near to the pool and some costumers very noisy with their kids also the

for kids - there is a pool, swing set, and laundry available

laundry service was little high for my taste 2usd for a pair of socks take as reference

they also arranged an airport transfer (free) and did some laundry for me

hotel provide manicure and spa services as well

like it when a hotel offers a public pc in their business centre, not everybody has a mobile and wifi

they have a free parking and a free airport transfer, which we appreciated a lot

charge me for the laundry bag q74

good hotel - great facilities. did laundry which was great and decent value.

little bit too expensive laundry service.

the ac can only be changed from cold or colder (which is better than not working i guess) and laundry service

us in laundry charges before they would give me my laundry

same day laundry service, helpful, friendly staff

rooms/beds are very comfortably, very good wifi

the breakfast was super complete, and the room service was excellent

room, room service and comfortable beds

it's a bit offensive to call 3 runners a gym (

they should have the laundry room working, as well as the elevator.

and i stayed 22 nights good business for hotel it sucked when i found out how much u charge for laundry the only

laundry,place is old

the staff was unfriendly. no wifi. bad atmostphere. staff had there nose to high to be nice.

kitchen - no detergent or dish

breakfast really good

with small kitchen dining area

always at front lobby area of property (parking)

hotel has limited parking with only two spaces onsite, and there is no cable tv

location was great, and the parking space although small, was inside the building so my car was safe during my

parking is not guaranteed and even if you get parking, a car may block your way out and staff will

clean, good shower. gated parking. have restoraunt on the terrace.

room was spacious, with good wifi and a convenient location

delicious breakfast

property is comfortable and had a beautiful courtyard to eat breakfast in

huge rooms, very clean, great breakfast(also to go if you have an early flight), nice mall within 5 minutes

very cute, beautiful art and artifacts for decor; super helpful staff; good breakfast.

typical breakfast is superb

gym is well equipped

the breakfast was great

wifi is imposibble to work with

friendly, helpful staff - went the extra mile for us - excellent breakfast buffet

gym can be more clean, specially the weights

hotel had great wifi and attentive staff

clean and close to the airport. wifi super fast! free shuttle.

the breakfast was warm and made instantly according to each one's request, we all very much liked the

it s okay and i m happy to breakfast

tasty breakfast available in the morning

free wifi and parking available

easy to shuttle to airport, kind driver waiting for me in the lobby at 6am to make my flight

great service. very clean. wonderful breakfast too!

breakfast was 10/10

breakfast was just excellent and the staff were very kind

don't have washing machine in junior suite and the hotel doesn't offer laundry service

it even has a small laundry room

we liked having laundry facilities in the apartment

also the wifi was out

really enjoyed the breakfast!

around 2am noises were too loud since room was too close to laundry room

redtorant buffet price wasto high and the bar price is to high

swimming pool is in front of the road, so not relaxing at all

having the swimming pool a little bit hotter because it was freezing and a little bit dirty because of the trees

the food at least for breakfast was good, lunch and dinner was another story, also the bar was about of mixers

nice, clean rooms. very secure location. kids enjoyed the pool and playground.

nice breakfast with view of volcan fuego

wifi is really bad and does not work the whole time - the toilet flush in our room did not work

understand that the pool was solar heated

gardens with small pool

beautiful grounds, very comfortable rooms, good parking. good restaurant on site.