the breakfast awesome

breakfast was just an average guatemalan meal. the parking was spacious and safe.

breakfast was included in our rate, but when we arrived at the restaurant at the time the service

breakfast was just an average guatemalan meal. the parking was spacious and safe.

some noise coming from parking areas.

the hotel is very clean and comfortable and the wifi works great

the pool is fantastic, so is the breakfast and comfortable beds.

also the carpet is old the bedroom and gym doesn t have good view by the

the breakfast is ample, offering hot and cold options, and if you have special requests, the breakfast

the complimentary and room service food aren t very good and room service is very expensive (my room service

the bed was comfortable and the wifi worked fine

i'm not actually sure if the kitchen is commonly used by the guests; i asked if i could store a few items in

parking was in a separate, secure parking lot around a corner from the hotel

cleaning service, no staff at all, low water pressure, no complimentary water, no safe, no parking in the hotel

they did our laundry very well

the pool is not heated, parking is a nightmare, room service and restaurant hours are limited, bar service is

the pool was so cold, it was so bad for us

breakfast was good

the wifi was not good

small bag of laundry done for 10q

daily housekeeping plus onsite laundry for a reasonable fee

small, had parking area, mostly quiet inside building, simple

small parking, rooms with some noiseof exterior.

parking is free and very secure

they even offered to do our laundry during holy week when laundromat could not be found

wifi was very unreliable which was a problem because i was working while visiting and also we were

no breakfast

the kitchen was good although they didn t tell us that they offer breakfast and also simple lunch box

the balcony is awesome! room is very clean, wifi no problem. staffs are kindly.

did my laundry super quick, they were so kind and even upgraded the room, they were available to help with

kitchen initially needed cleaning as i think it's not used very much by guests

there is a large accessible kitchen

the shared kitchen needs a thorough clean especially the fridge and hood!

no wifi , room is right next to the street so it s much too noisy.

is very friendly and helpful, the hotel has great location and a lot of parking

nice, clean rooms. very secure location. kids enjoyed the pool and playground.

always asking for laundry early in the morning plumbing sound during the night were loud

nice hotel but around 9:00-9:30 a lady start yelling laundry on the hallway

desk, maintenance, room service, restaurant staff - everyone very polite, knowledgeable and willing to please

10 min, and so we arrived late and didn't get to enjoy the pool there because it closed early on sunday night

great proximity to the airport. the spa and pool facilities are superb.

clean, good wifi, good location, nice staff

definitely a great stay with hot water, a comfortable bed and wifi

the breakfast was completely adequate for such an affordable stay

tasty breakfast available in the morning

close to airport. clean and large rooms. good simple breakfast. great wifi.

great breakfast and friendly staff.

wifi worked very well without any issues

beautiful breakfast

morovoer the breakfast was delicious

the host is super helpful - airport shuttle is free - very close to airport - clean room - good wifi - place in

hotel very close to the airport, friendly staff, free pick up from airport, strong wifi, hot water, string wifi

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

no dining facilities. bar bit dull.

wifi, clean rooms, updated bath with rainfall shower head

beside the bed, they were on the other side of the room, but the main problem was that the wifi

wifi was a bit weak in my room; functional but only in certain areas of the room

laundry service was too expensive.

expected a good room but was given one way on the other corner beside laundry or some wash room

*despite the bar and room service not being able to serve alcohol; (both were closed

beers are expensive no towels at pool

also got free early check in

breakfast was just so so, no salsa picante nor pepper

free parking, large comfortable room and bathroom..wifi is ok

not everyday cleaning the rooms the breakfast could be better

wifi signal did not cover whole room 2bad facility during shower, it take too long to waiting hot

no breakfast

the room was very clean and everything worked, great shower, good tv and most importantly the wifi was terrific

room was clean & fast wifi

friendly, helpful staff wifi price cleanliness hot water updated fixtures

breakfast was good

breakfast is served very morning from 6:30 to 7:30

hot water, wifi signal was very weak

wifi was flakey and kept dropping out

the room decor and kids

wifi was poor. not able to take work calls from the room. expect better at this price point.

would have been great if bar on 7th floor was open.

free parking below the building very convenient

didn't expect to pay for parking and breakfast given the class and price of the hotel

little bit too expensive laundry service.

us in laundry charges before they would give me my laundry

the ac can only be changed from cold or colder (which is better than not working i guess) and laundry service

charge me for the laundry bag q74

good hotel - great facilities. did laundry which was great and decent value.

6) the gym was below expectation and ceiling was broken and not fixed

parking and prices and no breakfast included

great location, free parking, clean rooms.

quiet, great breakfast buffet, allowed early check in, called massage therapist for me.

i was left stranded as a lone female, late at night unable to connect to wifi or call the hotel

delicious breakfast

small hotel with just 7 room, and a lovely courtyard garden where we were served a delicious breakfast

very spacious, and clean. great breakfast, perfect location. staff super friendly.

typical breakfast is superb

the decoration and the attention. great breakfast. location is great.

they also took some laundry for dry cleaning and they didn't know the dry clean didn't work on sundays so they

great breakfast buffet, parking inside the location, great size rooms (302 included kitchenet)

quiet suite with a nice, fully equipped kitchen annex, which we have used many times

comfortable and cozy rooms and lots of facilities - gym, pool, bar, restaurant, all day reception - which were

room lighting was a bit on the low side and wifi could be slow at times

2nd floor because i walked by but the room doesn't have information on the hotel amenities like room service

nice pool - cold but that was fine

the location and the spa and the view

staff was excellent and went out of their way to help us get something to eat even after the kitchen had closed

my phone wouldn t allow me to order room service.

that canceled our ability to sign to our room in the restaurant and laundry

and convenient location from flying in to the city easy check in and friendly staff pool and gym are a great

staff was so friendly and helpful, housekeeping did a wonderful job, breakfast was really good.

the parking area smells and is too tight

loved the pool and gym

we used the laundry service and the laundry was nicely done, but i thought it was very overpriced for guatemala

wish they would have laundry machines on site

also we were having some challenges with our foster kids & the security & manager were super understanding &

good shuttle service. helpful staff. comfortable room - great breakfast!

and 2 queen beds that weren’t stuck to the walls so we could push them together for our kids

gave us a different room than expected plus they didn t tell us the cost for laundry and we ended up paying

seemed rather unprofessional, i called the front desk 3 times until somebody came to pick up my laundry, the

room service woke us up at 8am to ask if we needed anything. breakfast buffet was very basic.

shuttle easy to organise

roof top jacuzzi is great but not when there's screaming kids splashing about in there

great location, clean rooms, and the staff was really helpful with my needs of doing laundry.

the gym was awful, small and most of machines out of service

wifi was completely unavailable on my computer, only available as open network for my phone

weren t any glasses or silverware in the kitchen which seems odd since there is a full

looked for a pet friendly hotel, this is what came up first

said it had shuttle to the airport but they're lying, they charge you $20 to take you there

gym is opened 24/7 and has all the basics

room service, food from hotel restaurant centro is pretty average

breakfast was fine

breakfast and location are great, and the staff of the hotel are excellent

same day laundry service, helpful, friendly staff

parking

booked this hotel because it had a gym, but the gym was a complete joke

the guys at the parking lot and the entrance were very

take an elevator to the parking you had to take a long circuitous route through the camino real next door

it even has a small laundry room

don't have washing machine in junior suite and the hotel doesn't offer laundry service

we liked having laundry facilities in the apartment

pool, jacuzzi, restaurant, breakfast, location, and our family room was spacious and

modern and well equipped, super clean and ample room, jr. suite with small kitchen.

disappointed at how expensive the laundry service was

laundry woman woke u at 8 pm banging on door asking if u had any laundry

stay 7 days amd i wish they did something different for breakfast, also the fact that laundry was quite

the restaurants, shops and facilities in the area, the comfortable bed, clean room, reliable free wifi, good

the bedroom and breakfast

stay - great hotel, lovely rooftop bar and pool/gym area

was amazing, the gym is great, the pool is beautiful, i swam there most mornings and its heated too which is

peronel is very friendly. breakfast: best in town.

amazing breakfast and rooftop pool with lounge.

was great - loved the decor, the breakfast and everything

also no kids price so paid adult price for very little for 8 yr

breakfast had just about anything you could ask for

one member of staff lady at the blu bar near the swimming pool was rude we told the manager and they sent us a

but the best part of the hotel is the pool on the rooftop of the 5th floor

wifi not perfect.

the only hotel in the area that offers laundry service on sundays, which is a big help for travelers who are

is really helpful rooms are clean well kept and breakfast was very good even though it has limited items and

were told the breakfast was included but the bill charged us for breakfast

staff was friendly and helpful, and breakfast was delicious

the room service food tasted like it was a frozen dinner heated up and there was even a piece of

big comfortable beds in very spacious rooms. quick and delicious, reasonably priced room service

spacious comfortable bed facilities restaurant, coffee shop, gym friendly helpful staff

there was no swimming pool

breakfast had great variety, presentation was excellent and staff was friendly and attentive

wonderful beds, wonderful kitchen and living area, plenty of space, and nice city views.