there were bags of trash and dirty laundry in the hallway next to our room

are used and not furbished, bathroom mirror broken, hairdryer outlet not functioning big black laundry bags left

called and asked for towels, we were given 2 and told to go down to the laundry closet for more

basement floor room, laundry on the way to the room

no laundry facilities

no breakfast or laundry services on-premises

clean comfortable rooms, free coffee, good wifi, friendly helpful staff

wifi was a bit unstable during my stay

mini kitchen in room wonderful

i booked the triple room which comes with balcony, kitchen and king bed

no laundry on premises

it was close to a laundrymatt which is amazing to wash close toward my next trip

could be better if they sequestered the pet owners to their own floor

also when checking in it would be nice to know if there is a pet on your floor for health reasons

pet friendly

there is a gym providing all the equipment for a good workout and laundry with free washing facilities

the huge rooms and friendly staff . and useful laundry

very clean bed linen and free laundry facilities - awesome

laundry room was not clean. also washer and dryer are not clean.

it's clean, staff was great, there's also a laundry room, two bus stops right outside and the subway within 1

i used the laundry which was great, too, because we had been on the road for over a week

loved having a kitchen, breakfast, and access to laundry

on-site laundry was super convenient

the use of laundry was also a must since it solved a lot for us since there was no laundry extremely close

loved having a kitchen, breakfast, and access to laundry

no laundry mat

at the first look, the breakfast was sufficient unless you're vegetarian or vegan, in that case the offer is

breakfast, comfortable and clean bedrooms, excellent shower and price

reception area was good, had a small gym, a nice area for breakfast (although i don't really rate breakfast

property with gym, breakfast, pool, rooftop view of manhattan, trains close by and friendly

was there 12 days could not get change to use laundry for 8 days

were available and helpful, room service was helpful and pretty quick

no lobby, no breakfast room, no gym

room service is not so good, there were days that they only took out the trash but did not make the

no gym, lobby, bar or restaurant

they make your laundry (fitness only) for

i wish it had a swimming pool. and on-site laundry facilities.

it's a shame i didn't get to use the gym, they wash your gym laundry for free too

the complementary laundry service

we had laundry done and asked to pay cash, the guy umm and arrhed over this and advised we would need

laundry facilities

good facilities (fitness room, pool, laundry etc)

it's very clean. and the free laundry

is nice we stayed for a day, the mirror lifts which i notice at the end was cool, and the laundry mat cool too

the guest laundry room

there was no pool, no refrigerator and microwave, no fitness center or laundry facility

for example, it was supposed to offer laundry services, but at reception they told me they do not do it anymore

is there laundry on site

there was no fridge in the room, no laundry machines in the hotel

i was bitten all over and now i have to pay for the room + laundry + dry clean + extermination services

boxes everywhere and furniture stacked up high, not to mention 2 large wheeled bins full of dirty laundry

laundry bag - really annoying

glad the it was not a major fire and was quickly contained in the laundry room

we booked this hotel for the laundry and pool, upon arriving was told the pool is shut for renovations; not

pressure in the showers wasn t great, you had to pay to use the safe, and laundry prices were steep compared

the room was a little dusty and the sheets didn t smell laundry fresh

gym was clean; the staff were very friendly and helpful- even helping us get an uber when our cab

was able to bring my pet and the free breakfast was good with a variety of options to choose from

we needed a glass of milk for the kids and they charged us 6 usd for it, i thought it was a bit cheap and

although they don't have kids menu, they offered to make some pasta with tomato sauce for my son, which was

microwave in room, nor in lobby, no laundry on weekends, no cleaning for guests there over 1 night, amenities

a lot of standard services are missing : no laundry bag, no vanity set, no city map at the reception

desk worker at night was so kind and helpful had great breakfast and snacks all day my cards got hacked the day

lovely breakfast provided

the coffee and snack bar was great and the free breakfast had a surprising amount of options

we were told there wasn t a laundry when it is listed in the details for the

they advertise laundry which they no longer offer it is valet laundry only, which is very costly

covid-19 (used to be even better before with smoothies and waffle), and even was able to wash my laundry

staff helped me with directions, subway information, and even called around to locate an opened laundry mat

the included breakfast was a bonus in nyc

no laundry, restaurant needs to be open all day with a drink menu.

no laundry or dry cleaning no restaurant in the lobby

no laundry service in the hotel and the laundry service that reception gave didnt do small batch

thin sheets for the bed, and had to ask for a duvet which the staff member gave us because the laundry wasn

room service was a bit of a faff

whilst there is no onsite guest laundry available, there is a very big and clean laundromat across the road

wish there was laundry. i had to leave a day early

modern hotel, good breakfast, nice staff, fast wifi.

everything was great; the breakfast, the room, everything!!

breakfast. simple, but enough to satisfy until lunch

the does not have a laundry room. the nearest laundromat is far.

pool rules were odd, shut sometimes, kids not allowed in the hot tub was a strange rule, room a little too small

the room was very spacious and free breakfast was great

was all ways clean the staff them is very friendly and helpful to myself and kids this is my second time here

a late check out would ve been great.

in rooms; not enough dressers; more hooks needed in bathroom for towels; and there is no laundry

lack of laundry service

we searched the room, bathroom, and laundry area, but we could not find it

also we wanted to do laundry but there was no laundry services for guests

the gym has no windows and feels a little old

were going to be charged $50 per day for incidentals but this would go for a credit in the bar or laundry service

love the built in fee for restaurant and laundry

we didn t understand the laundry credit per day and overspend.

nice modern rooms, free coffee, voucher for breakfast and laundry

credits to spend at the bar and on laundry each day

also recommend to go to marthas cleaners which is like two blocks away if you need to get your laundry done

beautiful room bar with welcoming staff

are still under construction so the lobby is a bit tight and they don t have a bar or food options right now

felt like my own personal apartment with kitchen sink, fridge and microwave

received a free early check in and they held onto my bags after check out so i could go explore

i got some laundry done - they outsourced it to another company and it was very expensive

we hoped for the best and assumed it got mixed up when they were doing laundry but it fits the whole picture

the wifi was a little unstable. a little laundry room would be perfect.

laundry facilities are only individual items that are professionally laundered

don t have a self service laundry in the facility

further, the accomodation is still new and lacks a range of amenities including laundry or room service

also, the bar man upstairs was extremely friendly

kids are only welcome from 10-11,and that short time frame is ridiculous

- the price was reasonable to other hotels - they gave me a late check out at 2 pm - nice

everything g was great but kids only allowed in the pool from 10-11am.

the kids didn t like that they had to leave the pool at 6pm.

no kids allowed after 7pm on the rooftop, kids friendly

concession and restroom improvement adjacent to the pool and specific hot tub addition

00pm, gym quite small, vegan options limited in restaurants, windows could do with more glazing as noisy

like noticing me wandering (avoiding the gym if i m honest) taking early morning photos and being invited to

you have the subway entrance just 2 block away, a big 24/7 laundry place just in front of it, and some good

under the laundry/maid s room across from the

laundry service a bit expensive

we were infront of the laundry but it was still an awesome sky view

over the street a 24 hours laundry, perfect

unfriendly bartender in lobby bar at night.

so many local eats available, nice walks in the park nearby and you can order room service from the restaurant

reasonable room

ambiance, coffee stand, bar and restaurant.

no coffee for room service.

is just a suggestion that it might be a good idea to offer paid laundry facilities for families staying longer

the breakfast area was in the cellar and was connected to service rooms and laundry cupboards

no cups, pots or pans in the kitchenette

room service staff are also vvery helpful

breakfast was amazing, and literally like a lovely meal with family

the rooftop , the pool.

starts at 7am, even room service and no coffee available before that time

the rooftop and pool too. the interior design and the view.

building and facilities, the rooms, the restaurant, the rooftop, the water tank bar was amazing and great deejay

the drinks at the bar were great, the food at the restaurant was delicious, and the rooftop pool/bar area was

the wifi connection was not great.

one midnight, my kids happened to notice some noise from the adjacent room

wifi was not a good quality

walls were thin so could basically hear our neighbors talk and kids running around and yelling.

great price on room service coffee! we are big joe drinkers!!!

laundry service was excellent

all the services are pricey, including the pool, laundry, etc.

rooftop of the rooftop balcony with the best view! bicycle availability pool and ping pong

told at arrival only 2 wifi connection, shouls not have been said that way and shouls have said also com'limentary

wish there was a spa but with its amazing views, wonderful staff and excellent customer service you don t even

hotel is close to restaurants, laundry mats, bars, main shopping/culture of nyc chinatown and lower eastside

queen bed was not comfortable, kids loved their bed

breakfast but all else was great

location was great, staff was friendly and helpful, free breakfast is always a plus, we felt safe and comfortable

breakfast was simple but very

laundry facility not available

the most annoying thing was that the laundry chute was right outside my room and seemed to be getting used

the gym needs more free

the wifi wasn t working appropriately

wifi was great

the hotel is currently at construction, limited services (no laundry etc..)

no laundry room for guess but no biggie

let us have an early check in without any additional cost

the room, super clean and a gym as well

the cleanliness and room service was excellent.

they also have a coffee and tea bar in the morning

as an apology, the staff offered me complimentary room service with anything on the menu

amazing service, amazing bar and restaurant, rooms were awesome!

croissants and madeleines are amazing - and probably the best spaghetti pomodoro one can get for room service

the check-in desk was very patient and lovely given the circumstances and i was able to secure a late check out

there wasn t a laundry service as advertised.

sent my clothes for express laundry and gave it to the receptionist but she didn t send it because she was

staff weren't sure how to deal with included breakfast, but otherwise very good.

at breakfast cash and bernie gave us great tips for areas to go and took the time to get to know more

service was very good amazing breakfast size of the room are perfect for nyc really calm area

close to subway, perfect laundry service.

a fridge, coffee maker, microwave and laundry are all in the basement which was very convenient

laundry is on site

very good quality wifi

they forgot to informed that for room service you need to put label on the door

that they didn't have a laundry. no microwave in the room.

it did not have in-house laundry

not to mention there is a $5 a day wifi fee when initial it said complimentary but my kids accepted it without

there was also a large bar area with comfortable seats

the wifi doeasnt work allthe way

i wish there was a coin operated laundry facility at this venue

no laundry room

location, very comfortable beds, day-to-day laundry service, fast wi-fi, good personnel

but this is the tip of the iceberg, there was dirty laundry (i attach a photo)

laundry bag was not replaced by housekeeping

friendly staff, breakfast was good, but will love to have at a variety on the eggs since my kids like hard boiled

a 4 star hotel and there is no room service

in the room, and called back the same night around 9pm wanting to get it back, the staff told me room service

wifi wasn t that great the tv would lose internet connection and in the kitchen floors weren t

extremely spacious. the room service was also impeccable.

lots of services like laundry, nail salon, barbers & dry bar

very close to subway and laundry and supermarkets

there was an issue of a fancy yellow diamond missing from my ring after it was sent down to the laundry

the room service menu could have been a little longer and less restrictive hours.

room was very noisy - the noise from the street felt like it's in my room and on top of it the gym of the hotel

they don t even have laundry

night laundry guy was nice and provided towels and sheets which i have to change myself

they either do not change the bed sheet or the laundry is done poorly.

i have with two of my kids and wife

location and breakfast.

breakfast was amazing. room was clean and staff were friendly and accommodating.

was incredibly spacious, with large, comfortable beds—an important factor when traveling with kids

room service came in every day

was incredibly spacious, with large, comfortable beds an important factor when traveling with kids

large rooms, wonderful staff, nice gym

didn't have a laundry bag in the closet.

practicalities, location free water dispenser was learned by chance after a week of stay, wrong wifi connection

breakfast is great at reasonable price

clean, neat, wifi

beds were comfy and wifi worked well

we loved the addition of the creative mini bar which allowed you to mix your own cocktails

everyone working at the hotel was very helpful and extremely nice, room service was fast and the food on point

the gym was amazing and also empty, which was a plus

spacious rooms and comfortable bed. very clean and great facilities including gym and bar.

the staff was friendly without overbearing and accomodated early check in as well

the wifi was very patchy so don t come here if you rely on that.

wifi was an issue, however management was aware of the issue and was actively working towards a

on the groundfloor means you hear all people coming home late speaking in front of the elevators, wifi sub

wifi, noise

- if you need wifi, don't count on it