was there 12 days could not get change to use laundry for 8 days

rooms are big and i felt comfortable there, good beds and wifi

i understand the way of the breakfast was served, room service...

parking

parking

the use of laundry was also a must since it solved a lot for us since there was no laundry extremely close

on-site laundry was super convenient

i used the laundry which was great, too, because we had been on the road for over a week

loved having a kitchen, breakfast, and access to laundry

the breakfast room was outstanding, and the food was good

wish there was laundry. i had to leave a day early

whilst there is no onsite guest laundry available, there is a very big and clean laundromat across the road

everything was great; the breakfast, the room, everything!!

wifi was down for our entire stay so couldn t really do anything that required cell service

modern hotel, good breakfast, nice staff, fast wifi.

no laundry mat

friendly staff; great roof top place to relax; comfortable rooms; very clean; very good breakfast

property with gym, breakfast, pool, rooftop view of manhattan, trains close by and friendly

the room was clean and spacious. the check in and out was quick. pet friendly.

very convenient when traveling with a pet.

no laundry facilities

basement floor room, laundry on the way to the room

are used and not furbished, bathroom mirror broken, hairdryer outlet not functioning big black laundry bags left

called and asked for towels, we were given 2 and told to go down to the laundry closet for more

there were bags of trash and dirty laundry in the hallway next to our room

i wish it had a swimming pool. and on-site laundry facilities.

the complementary laundry service

hotel didn t have its own laundry facilities, they could wash your gym clothes but they were in a small bag

free laundry of gym clothes

they need to switch back to the other laundry service

the free laundry room was an extra perk

laundry facilities

free laundry

we loved the location, value for money, laundry facilities

good facilities (fitness room, pool, laundry etc)

laundry service a bit expensive

staff friendly, close to subway and laundry, quiet

under the laundry/maid s room across from the

had a laundry business directly across the road from the property

of laundry machines everyday, room small very outdated, tv small & remote kept sticking

microwave in room, nor in lobby, no laundry on weekends, no cleaning for guests there over 1 night, amenities

a lot of standard services are missing : no laundry bag, no vanity set, no city map at the reception

friendly and helpful staff + breakfast included + gym available 24 hours + convenient location + plenty of

the main subway jay street that connects to all destination is very very lively my kids were on edge

doesn t say anywhere it s opposite the brooklyn jail - my kids were scared!!!!

the room was a little dusty and the sheets didn t smell laundry fresh

we needed a glass of milk for the kids and they charged us 6 usd for it, i thought it was a bit cheap and

great bar in lobby creates energy and positive vibe.

location, attentive staff and great breakfasts and room service (the desserts we ordered on our final night were

to part of the breakfast to be able to request for more hot beverage like cappuccino or milk for kids

i was bitten all over and now i have to pay for the room + laundry + dry clean + extermination services

there was no pool, no refrigerator and microwave, no fitness center or laundry facility

for example, it was supposed to offer laundry services, but at reception they told me they do not do it anymore

the downside is expensive parking and not having too many facilities like laundry, pool

laundry service was too expensive, ended up buying new clothes for a cheaper price.

laundry bag - really annoying

boxes everywhere and furniture stacked up high, not to mention 2 large wheeled bins full of dirty laundry

glad the it was not a major fire and was quickly contained in the laundry room

we booked this hotel for the laundry and pool, upon arriving was told the pool is shut for renovations; not

we had to wait for them to come out the laundry

the breakfast area was in the cellar and was connected to service rooms and laundry cupboards

is just a suggestion that it might be a good idea to offer paid laundry facilities for families staying longer

breakfast was good and location is very good

oh you wanna talk about the breakfast

s an old building and despite the carpeting to prevent noise heard from ceiling like little kids tuning or

the does not have a laundry room. the nearest laundromat is far.

breakfast wasn’t provided

the friendliness of the staff, access to the lounge area any time of day, the food especially the breakfast,

gym and the pool

the bar and restaurant were great

they advertise laundry which they no longer offer it is valet laundry only, which is very costly

staff helped me with directions, subway information, and even called around to locate an opened laundry mat

we were told there wasn t a laundry when it is listed in the details for the

covid-19 (used to be even better before with smoothies and waffle), and even was able to wash my laundry

the wifi for one of the room we booked did not work.

no laundry service in the hotel and the laundry service that reception gave didnt do small batch

thin sheets for the bed, and had to ask for a duvet which the staff member gave us because the laundry wasn

no laundry, restaurant needs to be open all day with a drink menu.

no laundry or dry cleaning no restaurant in the lobby

for the value, dusty room corners and limited access to amenities, yes to gym but no pool, spa or other areas

no breakfast or laundry services on-premises

didn't like that there wasnt any deli's on the corner being i have kids, but it was a 5 minute walk away

wifi was a bit unstable during my stay

the wifi never actually worked

like the mini kitchen, the bathroom, the balcony view, also the cleanliness

very clean bed linen and free laundry facilities - awesome

laundry room was not clean. also washer and dryer are not clean.

laundry room was questionable

it's clean, staff was great, there's also a laundry room, two bus stops right outside and the subway within 1

the laundry, free, was a very good resource, too

the spa also isn t that great, no sauna or steam

provide but not as i wish, they need to provide hard pillows as well, when we asked receptiom+room service, they

overheated to me and felt more like a bath rather than a refreshing dip unfortunately (great for kids though)

wifi, air conditioning, working telephone in the room

view from the rooftop bar and rooftop swimming pool is remarkable and outstanding

no laundry on premises

it was close to a laundrymatt which is amazing to wash close toward my next trip

wifi does not work in the room, could not figure out how to open the window as the air in the room

pet friendly

there s free wifi and free breakfast

love the built in fee for restaurant and laundry

nice modern rooms, free coffee, voucher for breakfast and laundry

some unusual perks like a daily laundry and bar credit

credits to spend at the bar and on laundry each day

were going to be charged $50 per day for incidentals but this would go for a credit in the bar or laundry service

is exceptional -- most especially if the weather is nice and you can enjoy the outdoor terrace / bar area on

style; location; restaurant and bar are beautiful and spacious; food and drinks quality

the spa was terrible

the prices in the spa were exaggerated so we ended up not using it

the other hand, when i dined at a small table by the bar at the other end, one evening, the service was risible

that they didn't have a laundry. no microwave in the room.

it did not have in-house laundry

staff went above and beyond to be accommodating with an early check in and late check out

the public spaces such as the gym and the dining space were well presented

i wouldn't put my kids in that, the second the fixtures were falling off

wifi is free and included

i was in room 607 the wifi didn t reach that room properly, had a lot of connection issues

wifi wasn t that great the tv would lose internet connection and in the kitchen floors weren t

enjoyed the extra space afforded in the family suite for our kids, and the kitchen

the wifi was a slow maybe they should upgrade the wifi

i wish there was a coin operated laundry facility at this venue

but this is the tip of the iceberg, there was dirty laundry (i attach a photo)

location, very comfortable beds, day-to-day laundry service, fast wi-fi, good personnel

laundry bag was not replaced by housekeeping

no laundry room

- more choices desired in the breakfast

some of the facilities are quite old such as gym.

the wifi kept cutting out and phones went down as well

professional and friendly staff. clean and spacious rooms. excellent room service food.

they allowed me to have early check in and late check out

there wasn t a laundry service as advertised.

sent my clothes for express laundry and gave it to the receptionist but she didn t send it because she was

the wifi (complimentary) is barely wifi...crazy slow. but you can

and they were so patient with us using the lounge, provided plates etc for an impromptu pastry breakfast

no breakfast options

the quality of the hotel and the quiet rooms. the bar was amazing.

the gym is great with great technogym treadmills and peloton bikes as well as a good selection of

i went down to the bar after it was closing, the consierge brought a glass of wine to my room

edie on the entrance was so friendly and made the impression of the hotel even better, our kids so loved him

a bar to have a drink after a long day

they don t even have laundry

night laundry guy was nice and provided towels and sheets which i have to change myself

they either do not change the bed sheet or the laundry is done poorly.

friendly staff, good breakfast, fast wifi, and good location - good place to stay

breakfast was good but they tend to get over by 9:15am.

didn't have a laundry bag in the closet.

the rooftop bar has breathtaking views

clean, neat, wifi

very small room for 1 adult and 3 kids

the breakfast was excellent and the rooftop bar was worth it even in rain

there was also a coin laundry facility in the hotel for $7 each cycle (wash+dry)

laundry facility and coffee in public area

great food options available too plus laundry, wifi, luggage hold and a small store by the reception for food

there is even a laundry room where we could do our laundry

we made use of the laundry service on the ground floor, opting not to purchase laundry detergent as we had

also much appreciated that they were able to accommodate my early check in request (coming from a 18h flight)

no laundry facilities

no self laundry at this location.

no laundry service

room didn't have a microwave or refrigerator the sheets were itchy on our skin maybe it was the laundry detergent

noise in hallway (maybe air handlers or laundry?) shook the room

no laundry service ud83dude14 no variety of food in breakfast ud83cudf73

place's only downfall is not having any laundry facilities

breakfast was good. staff was friendly. room service was very quick and very friendly also.

no password on free wifi but worked perfectly well

we took our kids with us this time and they said it felt like they were in a fairy tale

location, easy to book, price not bad for the room we got, liked that there was a laundry room and gym, view

no coin machine in the laundry area

guest laundry was really useful

on top of that, the amenities are stacked: a laundry room, a gym, and even a computer center in the lobby for

the room was clean. the location was decent. the wifi was good.

hotel is close to restaurants, laundry mats, bars, main shopping/culture of nyc chinatown and lower eastside

a healthy breakfast cereal like raisin bran or granola would have been nice

the wifi need a little work and a smart tv would have made it better

nearby subway. awesome free breakfast.

and bedding comfortable good bathrooms with great shower good wifi heating / air conditioning

the laundry was very economical and breakfast though included we decided to buy provisions from the

the staff was helpful and friendly. the laundry room is nice. the room was comfortable.

my room was clean and exceeded my expectations and the laundry room was clean and affordable

there is self-help laundry, for a dollar or two

the laundry facilities were great as well only cost $1 to wash and $1 to dry and my clothes were

location was great and the gym and laundry facilities were very handy.

coin laundry is available in the building and a pharmacy is right on the corner

really helpful having the guest laundry - $2

location, price and laundry room was a plus.

and has guest laundry and ice machine

laundry no microwave to heat up a meal no fridge

the lack of laundry service was also disappointing

well kept and clean, plenty of space for luggage, etc was consistent with clean towels and laundry

the location, service, breakfast everything is fantastic

room service was exceptional delicious food delivered promptly and with a smile

do not have a laundry in or near

no laundry facility

laundry too expensive they shud have coun

self service laundry would be great

no laundry area

also we wanted to do laundry but there was no laundry services for guests

lack of laundry service

in rooms; not enough dressers; more hooks needed in bathroom for towels; and there is no laundry

we searched the room, bathroom, and laundry area, but we could not find it

clean and silent very large room, friendly staff, good location, pool, steam iron in the room.

i got some laundry done - they outsourced it to another company and it was very expensive

the wifi was a little unstable. a little laundry room would be perfect.

laundry facilities are only individual items that are professionally laundered

don t have a self service laundry in the facility

we hoped for the best and assumed it got mixed up when they were doing laundry but it fits the whole picture

due to limited space perhaps they could work out an arrangement with a nearby gym

bed could have been more comfy, gym could definitely be improved given the facilities otherwise.

good breakfast choices -hot breakfast cooked to order

hotel could use an indoor pool and bigger gym facilities.

was told that the gym was tiny so told to use crunch instead, then ended up having to pay for a pass, hotel

the most annoying thing was that the laundry chute was right outside my room and seemed to be getting used

laundry facility not available

area is not attractive, we were a bit affraid walking around the buildings after 5pm with kids, couldn't find

there was purified water for refilling water bottles in the gym and a free breakfast

i was able to get a late check out courtesy

also recommend to go to marthas cleaners which is like two blocks away if you need to get your laundry done

suite which is like a small apartment full of trendy / hipster decorations: it has a full big kitchen (but no

to so many great places and the little touches were great ( good coffee, fresh fruit in room, room

my only real complaint is that when i order room service, i expect real plates and silverware, not carry-out

make sure you check out the bar upstairs!

the check-in desk was very patient and lovely given the circumstances and i was able to secure a late check out

on check-in there was a large queue of people so the staff from the bar came round to offer complimentary drinks

croissants and madeleines are amazing - and probably the best spaghetti pomodoro one can get for room service

they also have a coffee and tea bar in the morning

as an apology, the staff offered me complimentary room service with anything on the menu

a fridge, coffee maker, microwave and laundry are all in the basement which was very convenient

laundry is on site

close to subway, perfect laundry service.

clean, with all the necessary and expected equipments, high quality wifi, and last but not least extremely nice

very good quality wifi

no laundry and the way breakfast was organized was confusing

no breakfast and restaurant

bar holding towels in the bathroom broke off and hit my foot as soon as i pulled a towel off,

maintenance: bathroom sink and floors were a little worn down and even after room service we still found some

location was good, hotel is clean, reasonable gym for mid-town hotel

no laundry service.

the hotel looks daggy, but go into the lobby, you can meet staff friendly & drinking bar for free for tourist

the staff the room the bar i liked it all

pet friendly and great location at the finish of the nyc half marathon.

the free wifi was great. the staff was very helpful!

the hotel has a well resourced gym and i understand a roof terrace with a bar will open once a licence has been

it is sometimes frustrating having to wait for a lift as external customers use the bar on the 20th floor -

the gym was really clean and had everything we needed

you didn't order room service so i can't tell you how the food was but the many looked good

also, they have a nice bar on floor 20

it has a free self-laundry and you only have to buy the soap and softeners, they serve a good breakfast and

free laundry facilities

laundry facilites to use for free at the basement of the building, breakfast is satisfactory, good

laundry room was a great perk

i liked that there were free laundry facilities - we used them twice

ironing board leaked on my shirt and no laundry facilities to help sort it out

clean laundry trolley (presumably with bedding) stood at the elevators near our room for over a day -

there s no laundry and the chat with staff feature was never responded to

( had to ask to have laundry bag delivered and then when done asked again to have it delivered to the room)

loved the ambiance of the bar area and the included breakfast was a delicious and convenient perk