and wifi is not clear

breakfast, dinner was good

it was inexpensive. there was a pool. the breakfast was good. ac worked well.

within walking distance to the local town good wifi in the hotel good seafood available to order and eat on

there is free wifi

breakfast portions were a little small and staff couldn t speak any english which made

also had breakfast included which was nice

laundry service wasn t on time

that's not the reality, everything has adittional charges(cafeteria, room service) there were bad smells into

lots of mosquitos in the area, everything is far and is not convenient if you travel with kids

the new bar above the spa is a good addition during holiday weekends

had to change the sofa in which they pretend my kids slept, i asked for beds for them, and they change ,however

the breakfast was great, the ac was cool, the bed was comfortable and we couldn't have asked for more

we used the service of laundry - it was expensive

room was really nice and the staff service impeccable, i asked for a laundry service and it was done on record

parking and security is available

was a nightmare, long wait, complicated process, too time consuming, staff wasn't very helpful, parking was

not too many things. breakfast was ok. parking was included in the rate.

too much flies and mosquitoes at the breakfast room

- a person that answers room service

very subdued, everything closes by 9 pm, including room service

nice restaurant, good location, nice pool

they are disturbing others, but when i mentioned it to the person from the hotel staff from the bar that is at

gym is small but manageable, never got too busy.

and the pool and jacuzzi were fantastic

best thing about the hotel was the friendly room service clerk

the wifi and the hotel need more amenities

was a family with about 12 kids making lots of noise and bombing in the main pool

don t use plastic material to wrap or protect clothes sent to laundry.

food in the other restaurants and the room service were very poor

kids had a ball

the pool was fun for my kids

beach and pool close at 6 pm

first room we were given had no wifi internet connection whatsoever

wifi on laptop did not work on hotel room, good to know if you have work to do like i did, the

also a few restaurants closed and there was nowhere to go for after dinner drinks as the bar only had few

liked pools a lot, we liked kids water slide, and other kids activities

the wifi is absolutely not high speed

they then tried to further charge a daily laundry fee; never heard of this before

had a small shopping bag of laundry done and did not ask the cost

i asked for laundry service

perfect location, great view and delicious breakfast.

really, supernice, diego, the chef cooked me omelettes and scrambled eggs in the mornings for breakfast, with

staff was nice and laundry service very fast and good

oh and they have secured parking too

parking is ok, but there are only space for 3/4 cars

the location, not a lot of places close by , no pool, the breakfast to little

is more than a hotel, it gives you relaxing services as spa and yoga that makes your experience highly enjoyable

great and reliable laundry service; very friendly staff

opened the door early in the morning asking if we had any laundry to be done found it intrusive and

had a problem with laundry services

gym and spa on site

experience, great breakfast and room service

they overcharged me for my stay and my laundry service cost hundreds of dollars! why!?

laundry service is overpriced

i would also have liked to have a laundry facility

although they offer laundry service it is very difficult to get it, it seems that the front desk guys don't want

location was good, room clean and staff was helpful. room service 24 hours....

we also got our laundry done whilst there which was great

no pool

the staff was friendly and the breakfast was good

a pool would of been good, but no way to put one

breakfast is amazing !

were there during a mandated curfew but we felt very warm and active inside especially with the pool on the roof

breakfast was very good

the wifi is fast

the breakfast was just alright

handy rooftop pool, walkable to old town, good breakfast

we loved our 2-story room - kids downstairs and adults upstairs

we loved our 2-story room - kids downstairs and adults upstairs

pool in nearby hotel could also be used

breakfast is in another hotel so you have to walk a block to get it.

breakfast was always nice and fresh

the pool and surrounds were relaxing and well maintained

at the night bar they mistaken white martini and baccardi twice, maybe the waiter did not know martini (

wifi slow, and hot tea water too cold and with out a tray for used teabag at breakfast

services are fabulous kitchen staff are professionally friendly

the area is perfect for travelers with kids or that value safety

comfortable and large bed, friendly staff and good laundry service

the hotel is very pretty and they did our laundry in just a couple hours for us

the laundry service is useful in principle, it took much longer than initially stated, which affected

handed in my laundry for washing and got one top back ripped

we could do laundry and get back the clothes within the same day

2 luggage racks, laundry line in the shower, stocked mini fridge

the location, the staff, the breakfast, rooms

pool and rooms

wifi in our room wasn t working so we had to go downstairs by the restaurant to use the wifi

music from the rooftop bar can be heard from the room (although it is not too loud and it does not go to long

kids friendly place

wifi not very good once you left the restaurant area, very bad in the outdoor terrace

our stay extra special, catering to all of our food & drink requests whilst enjoying the rooftop pool

the breakfast, the pool, the service

rooms were really nice, good breakfast, secure parking in their garage, only few minutes to get to town either

in the room there are a lot of amenities: a rope for drying laundry, an adapter, a quality dryer, bathrobes,

laundry of our clothes wasn t great

there was no laundry service offered however beer and laundry was only a short walk away offering a great

pool in the third floor!

helpful staff - clean - large and quiet room - great breakfast - great location - lovely rooftop pool

receptionist gave me two plastic bags for laundry

beside that in a very central place, with an affordable laundry beside to it

they even had a laundry service at the base of the hotel

there's a laundry place connected to the hotel, which is handy (and good value)

the laundry is literally next door and they provide excellent service

good wifi and the location was really close to the main entrainment area

location, fair price, friendly staff, comfortable room, choice of breakfast either served on the terrace or in

wifi was good for remote work

no pool or hot tub. no bar at night time.

fast wifi

everything was impeccably clean, and the breakfast was outstanding

breakfast is incredible - avocado toast is a good order

they did let me do a 2-hour late check out at no cost

in the historic centre of cartagena, this beautiful hotel has a very good breakfast, awesome pool and the staff

you get a choice from a solid breakfast menu in the morning, not just scrambled eggs and arepas

the breakfast was excellent

the staff was wonderful and the rooftop pool was gorgeous

the breakfast is simply amazing

only negative thing was the wifi in our room, it wasn't a strong signal unfortunately

food, room service and staff were incredible.. very attentive and called you by your name.

hotel is beautiful, has great pools for the kids, a delicious breakfast and stunning courtyard and rooftop

and spacious, the pools were great, the location was perfect for exploring cartagena, and the breakfast was

didn t have time to make the most of all the facilities such as the sauna on the roof but the kids loved their

there was a small pool on the roof which was closed for refurb, would have been amazing if open.

fabulous breakfast

no laundry service

from 6 am we could listen everything from kitchen , it was a tiny half wall between us

the common kitchen in the first floor was unexpected and really nice to heat up leftovers

the wifi reception an in the room in the bottom - room 8 or 9 - wasn't good

rooms are small and dark, one room is practically in the kitchen, another one has no bathroom door

staff offered a laundry service, but ended up never cleaning our clothes - we chased countless times the

simple but good breakfast, great coffee

views, no table in the room, wifi would not reach my room unless i left the door open

we travel with 2 kids and ask for stay 2 more hours after the check out, the staff said noo, even do that there

have an awesome rooftop with a small pool that we were able to enjoy all night -- staff was very kind as well