i like that the hotel will do your laundry if asked but there is a fee

wifi went off a few hours after i entered the hotel

bed and breakfast. very close to the beach and good view

the service and the breakfast.

the breakfast was not good at all

the pool area closes too early. there is no place to chill out in the evening

beds are super hard and breakfast needs to be better.

top pool not clean the water looked stagnant,the key to my room was a actual turn key,my shower head

breakfast was very nice, every morning we had several simple local dishes, which tasted wel

ac at room, no wifi, bathroom no space, tv not working, dirty walls on bathroom, i reported the issues with the

the house keeping would either wake me in a daily basis for laundry or something even if i had the do not

was broken, turns out that s just the way it is and nothing can be done) 5) when i ordered the laundry service

hotel charged 50% extra for my requested laundry service, claiming this extra fee was a holiday fee because the

laundry is 9am pick up 5pm drop off, our experience was pick up one day and after 6 phone calls to

the staff that works from the guys at the front desk to the laundry guys, bellboys and the security director

the laundry was very expensive ud83dude14

i had sent some clothes in the morning for the hotel s laundry service and it came back later in the evening

staff was great very helpful, great breakfast,very clean rooms

the pool is too small. was full of people and kids. we did not use it:(

pool gym breakfast

were a little unlucky with the laundry service with a dress being torn and two shirts coming back with strange

late check in, laundry not great.

late check in, laundry not great but they refunded the charge

made reservations for a spa day and unfortunately they did not book me and when i got there it wasn t any

pools wer great and we loved the adult only pool ,we do like kids

there is also a great laundry service across the street on the same block (trust me, with the humidity in

of the reasons i chose the hotel was that i needed laundry service

wifi was very weak in the room. the ventilation in the bathroom is extremely loud

very clean and rge breakfast so good

the breakfast is simple however the dishes from menu , delicious

is a great location, and the service is excellent, breakfast is good and varies every day.

wifi is not really working in the rooms, we changed rooms two times for better wifi

they prepare meals as needed throughout the day, and there is also room service

there are a lot of restaurants around with access to public transportation and casinos

hotel in heart of bocagrande with the best price, including breakfast

first room was very close to the laundry facility, and around 1 am, i could feel the vibration

i could say something bad will be that there's not soap in the bathroom of the lobby and swimming pool

could be more shade at the pool area

better gym equipment. the exercise machine didn't have instructions on how to operate.

is faulty, the rooms are too small, the aircon couldn't be adjusted, there is no restaurant or room service, it

security by frontdoor, high payment for laundry. hotel around have much better price

large spacious room and had a good gym.

location is perfect. walkable to subway. good breakfast.

infrastructure is clean and pretty new. we loved the swimming pool

the swimming pool has plenty of umbrellas

very good for the price. nice breakfast and location.

there is a lot of vegetation on the first floor and the swimming pool, which was a body of still water, so i

good location, good price for cartagena. decent pool.

the wifi was terrible

the wifi wasn't working correctly for 3 -4 of our 9 days there

no hangers or laundry bag in the room

the laundry service is too expensive

- not really an area to relax around it and would be much better if it was properly outside wifi wasn t reliable

everything from the staff to the rooms and the breakfast were amazing

didn t expect the pool to be in the lobby but was still a lovely pool and you did have privacy

staff do everything they can to make your stay comfortable and to accommodate you. pool is nice.

think the only thing i would add is some variety to the breakfast menu

room, awesome bathroom, good breakfast, nice area, quiet

pool would be a bonus!

one morning we had to get off for a trip, the staff were so good at getting breakfast prepared and even offered

the price for only 12 hours. wifi in room was spotty.

breakfast was amazing

too many kids

breakfast buffet was delish

the taste of some breads on breakfast were the same, and not good. few option of fruits.

and you have laundry service next door of the hotel quite cheap

data mobile signal - no wifi - bad customer service in the reception we gave our clothes to their laundry service

laundry service is good but expensive

good size of the bed, nice pool

super nice staff great pool area awesome breakfast

laundry service very expensive , and in the first room the sound when the people walk in the second

a little but was that i had to ask three times for my laundry to be brought up to my room, again this is just

light at the bed does not work, there was no iron in the room as us was told, fridge very loud - laundry service

the location is perfect. the staff were wonderful and the pool/view in the roof is great!

room is outstanding and the breakfast exceptional

laundry service was super expensive

best breakfast ever. i always sleep pretty well in this hotel.

we were offered the wifi password but never used it so i cannot comment on that

room service amazing , breakfasts delicious different good opcion

good hotel, rooms are very new, good wifi, lots of cafes, restaurants, shops at your doorstep.

laundry was washed and dried within hours

and his wife were so helpful to us, sorting us taxis, printing our plane tickets and doing our laundry too

they also do laundry and have a fully stocked kitchen for your use

breakfast should be included and coffee out and available all morning

the breakfast for cop10,000 is good too

responded two days after it s happened ) so he just sent the clothes that got wet to the laundry, it felt

the electricity and wifi cut out a couple of times, but it wasn t long enough to complain.

breakfast is *ok* not great, not bad

wifi

lovely big room with a nice tv and aircon. breakfast is not the most exciting

the room had no windows, it overlooked the laundry room.

suite rooms and they were connected by a door, which was perfect because we traveled with our 2 kids (5 & 6

staff was fantastic. breakfast was exceptional. room was comfortable. loved it

breakfast could have been better.

breakfast could be better like to offer other things rather than eggs and bread, but overall it was

the lack of compensation for inconvenience with the overpriced laundry service was the biggest disappointment

the laundry service could be more frequent.

good wifi in rooms

breakfast, nice staff, tv was in spanish only tho, nice gym, grabbed a couple of items from the

some of the breakfast staff weren't attentive.

they did a nice job with my laundry

additionally my friend was charged for laundry twice

the hotel is pristine clean and breakfast is delicious

the breakfast could be improved.

small pool in the courtyard is nice to refresh on hot cartagena days

laundryservice was fast and clean. reception was very friendly. beautiful service

nice decor , clean rooms , they have a laundry service which we

they were willing to accommodate our requests and they were willing to do a load of laundry

jorge and grace were very helpful and nice. good a/c and strong wifi. our room had no window.

wifi didn t really reach the room. but that s a little picky. otherwise it s 9.5/10

the bed was comfortable, breakfast was simple but tasty, and we were able to do laundry for a small fee

place - very nice and helpful hosts and staff - delicious vreakfast - nice rooftop terrace - good laundry

kept our luggage while we traveled to paso del mango for a few days, and they have laundry service

provided a laundry service and returned our clothes folded and clean same day

breakfast is freshly prepared every morning and adjusted to your diet

the only downside was the laundry service we received our clothes later than expected and they weren t

good location & friendly professional staff. good roof terrace. excellent breakfast.

breakfast was tasty, though the portions were a bit small

really nice pool area on the

location, friendliness, cleanliness, staff, helpful, and free breakfast

poor internet, there is no laundry service even though it says it s advertised

me to pay for some towels just because they had makeup, when that hotel is supposed to have a laundry the toilet

beds were incredibly stiff and uncomfortable, and we had to ask for our laundry to be returned at least 5 times

i wish the pool hours were a bit longer. pools close at 6pm

the lady who works in the spa was amazing

clean hair in the shower drain, roof was leaking and filler my backpack with water so had to do laundry the next

design and the staff (super helpful) laundry service

my friend paid 3 times more for his laundry to be done than in my other cartagena hostel, be lounge, which is

the laundry service is poor despite quick

took about 25 mins to queue to ask about something simple eg: laundry had to pay to leave bags for 2 days in

the laundry service was turned around in half a day - which we desperately needed post san blas sail

we came back one afternoon to no water, every day i had to get my room rekeyed, no dirty laundry bags or wet

excellent breakfast

the breakfast at the restaurant was included and was also excellent

we also ate at the pool and again the food was excellent, try the fish soup

the same breakfast, the bath need some fixing thr toilet bowl slack

free breakfast

worst breakfast ever

the breakfast was mediocre at best, scrambled eggs, bread, and fruit everyday

breakfast staff and how helpful they were

roof top pool and bar are fantastic.

the breakfasts weren't that great, few options to choose from and the fruit bar was poor.

breakfast, people, location, room, service.

roof top pool/jacuzzi is nice with beautiful views but i have to say the drinks at the rooftop bar are the best

no room service after 8pm

breakfast was good and the breakfast lady very nice

traffic very noisy, casino downstairs little noisy

wifi quality was at times inconsistent

the breakfast is 1 egg and 1 sausage

breakfast on the roof terrace was relaxing and good value

the added 50% charge for laundry without telling me but the manager took it off after i escalated the

laundry setup mis communication

laundry service a bit slow and overcharged for items we didn't have cleaned.

breakfast was good

in addition, the spa services were amazing

laundry was a little expensive.

good laundry service and lovely construction

great location and breakfast! very kind people!

wifi was bad inside the room, too much noise from the outside because our room was facing the

wifi was so-so, but they have many different wifis all over the hotel.

real negative i experienced was my room being on the very edge of the wifi router's reach

close to all the restaurants. breakfast in the morning. staff attentive to our needs

althought breakfast was good, it could vary or have a menu, not always the same

reasonable price, breakfast could be improved no safe in the room

but serviceable breakfast

when we asked the front desk agent what laundry services they offered, she first said, i will ask my colleague

breakfast - could have been a bit more inventive.

the breakfast bar looks like a real bar in the booking

there was no place to work in my room. wifi was spotty.

the hotel was very cute and we loved the rooftop with a shared pool and jacuzzi

location. free breakfast. free wi-fi.

good location, good staff and the breakfast its fine!!

the breakfast was cooked to order and excellent!

value, breakfast, the server at the restaurant, clean room..location

no wifi

swimming pool, breakfast and laundry service

very friendly staff, two pools, laundry service

the advertisement states laundry is available, however it isn't.

handy having laundry service done there for a pretty good price

big rooms with comfort bedding and the small pool is a great relaxing feature to neutralise the heat of cartagena

were given room 1 and although the room itself was nice it was very dark and you are right by the kitchen which

requested prices for the spa around three times and never got the info

staff was overwhelmingly lovely and the rooftop pool/lounge area were exceptional

the service is amazing, every detail in each room, the breakfast amazing!

the rooms in a ground floor could have a problem of the noise from the restaurant or from the kitchen

they didn t explained correctly how to get the beach towels or how to use the laundry services, extra time

breakfast buffet always same ok for 1st days but after 11 it s a bit repetitive - bar choice of

no wifi in rooms

no drinks in the pool

and hair dryer did not work - ac does not have a remote - wifi sucks - food is terrible, at least breakfast -

the laundry prices are daylight robbery

laundry service was a rip-off

the hotel has a beautiful roof top with pool and bar and a shady courtyard where you have breakfast

at this charming spanish mansion: - the view from the rooftop where the swimming pool and bar are located is

you're lying very still in the pool sometimes there are large vultures that will land close to you all of a

ac was leaking and the laundry service damaged some of the clothes

you're doing laundry

the backyard, the pool, the lobby etc

breakfast sausages were not my cup of tea.

i like the pool