stronger wifi connection required on upper floor.

didn't like dinner was in the bar area

location good parking easy to walk into town centre lovely grounds to relax having a

easy parking good blackout curtains

stayed 2 nights, the cooked breakfast on friday was much better than the saturday, sausage over cooked, service

the wifi was virtually nonexistent

location and the ambience of the hotel the breakfast was amazing in a lovely period room

comfortable bed. tasty traditional breakfast. friendly helpful staff.

wifi wasn t available in the room i was in.

location of the hotel, good wifi, bathroom and shower

no laundry bag in room and no slippers was surprising for this quality of hotel

no kids club, tennis courts closed, no laundry service, cold showers.

wifi was excellent

spa & leisure facilities

breakfast first day not great second day very good.

thought the spa was at the hotel but it was in peebles

our dinner was incredible and breakfast was also first class

the food was amazing, a a good selection for breakfast

if there was a pool or spa it would be utterly perfect!

amazing surprise to find dogs stay for free and there was a ev charger

room down at laundry corridor ..bath i wouldn't use rusty..

very little experience and couldn't answer very simple questions like when i asked if there was laundry on site

on arrival we noticed that the room we were given was dated, had broken windows and dirty laundry which i

good gym facility

easy free parking

we had problems with the wifi. not easy access.

typical of scotland - there is zero wifi and/or access to data while inside.

floors is hard to get hot water running (at least in november), however you can always use the spa facilities

breakfast selection is very good, dinner in dungeons excellent, the ambient is perfect

the wifi was very variable, sometimes accessible, others not

view out of our room the inverary looked into the boilers, bins and dirty laundry trolleys

wifi wasn't great.

great views from the bar and restaurant

excellent evening meal and bar to socialize in afterwards

comfy bed, nice welcome, excellent parking very nice farmhouse breakfast.

a little noisy when loading/unloading for the restaurant or laundry

dirty laundry piled up in the hall way

morning deliveries right outside my room could here hear every bangclang delivery of laundry and food no hot

no laundry facilities

great hotel nice and quiet no noise from outside and fab breakfast

expense for laundry service, food or cups running out even when it was fairly early into breakfast, advertised

we enjoyed our stay, specially the kids loved it

the kids loved the breakfast, the pool, playing tennis and golf

playground, pool, steam room, sauna breakfast was lovely and staff are so friendly

swimming pool especially for the kids

no laundry

the web site indicated onsite laundry which was not the case.

free parking was a plus

also tv kept buffering on bbc iplayer due to wifi signal so couldn t watch what we wanted on the tv but could

loved the honesty bar in the lounge

i asked for laundry (just wash and dry) and she offerred to do that for only 5 fee, which was very nice

free wifi

able to park at the front of the hotel, quadruple room was large and stylish, free wifi and bottled water

i was there for 4 days with my two kids and it was perfect

i was there for 4 days with my two kids and it was perfect

trams and trains under window was very loudly - in backyard every day at 9 am pick up laundry and garbage,it

use of gym and swimming pool was added bonus

it has modern rooms, a perfect breakfast and it has even a spa on the site

there was a gym and pool in the hotel that you could use and no extra cost

hotel staff were very accommodating with early check in and late check out

beautiful breakfast table. we only like a simple breakfast which is what we had.

could do with at least a small spa area.

beautiful rooms, spectacular location, golf course bordering the property, great food & friendly helpful staff

on the lawn, handmade cookies and chocolates in rooms, fine whisky and champagne, haggis at breakfast

hotel is very pet friendly and the staff are particularly attentive

there was no safe to store valuables in the room no laundry bag either

wifi signal was really substandard for such an establishment, this is a priority for business needs

i paid extra for some flower petals on the bed for my partners birthday and they added a happy birthday brownie

room service breakfast was good with some very tasty options

wifi breakfast arrangements etc - would have taken 1 minute and added a personal touch - rather

would have loved a gym and laundry

we used the laundry service which was a lifesaver due to our attempt to pack light

noise of the laundry wagon and cages being moved around at 5:30 am - too noisy by far and too early

the wash and dry laundry facility was useful 5

30ish when the laundry/delivery was at the hotel

location easy 20 minutes walk to royal mile good selection for breakfast laundry facilities handy for travellers

no laundry service. helpless stuff at reception

took some of my clothing by mistake to the laundry, but they were able to clean it and return it before my

very helpful with room service to avoid covid contact

parking. able to bring our dog

there s no self service laundry. laundry service is a tad expensive.

had clearly not finished as the hallway of the third floor was literally covered in dirty laundry from the night

given was right next to the cleaning cupboard my husband had to find the cleaner to move the big laundry baskets

room, dreadful view of bangkok ladyboys circus tent, the dirty teacups three days in a row, no laundry service

245 second floor, the view was dirty laundry

room not properly hoovered, and bedsheets had marks on them - which might have come back from the laundry that

the room we were given on arrival was 100 and next to the front door and laundry - noisy with the washing been

shower worked well & laundry was fresh & clean

room was a great size for a family, being so close to reception and the laundry room meant that it was extremely

the hotel doesn't offer laundry service

it also had a laundry room

laundry facility was also add on top with small kids travelling

the laundry service is also wonderful

free washers and dryers for laundry

location and service (free laundry service); staff was very helpful and courteous

room location was in the basement in what can only be described as the laundry room

nearby amenities for grocery, dining, and laundry were amazing

we had do not disturb on the door, toilet paper wasn t topped up when room we cleaned, no laundry service

the restaurant only served breakfast.

the gym was well stocked with dumbells and a multi functional cable machine, which was helpful to get a

there was no laundry

loads of clean and dirty laundry outside our room for too long

when booking we saw that they had a laundry service

very expensive for a 3 night stay. laundry service that is contracted out is very expensive.

temperature must be very close to boiling on the hot tap with no warning sign - just thankful my kids werent

keeping- they left empty bottles, chips bag, laundry plastic bags around without throughing them away

the room service and food in general was good

daughter loved the swimming pool the most i loved the gym and sauna and ny wife loved the

music on in the restaurant in the hotel, £18 for breakfast for adults and children eat free, kids loved the

travel cot provided and breakfast and dinners in the restaurant had great kids options

laundry trolleys/ cleaning trolley left in the corridor for long periods

we did think the pricing in the bar for drinks was a little overpriced but we understand that it is based near

staff were very welcoming, hotel very clean, the kids loved the warm pool & the kids free meal deal ud83dude

from both restaurant and room service while not cold was tepid and would have been better hot

the kitchen made sandwiches for us and some fruit for a light dinner one evening to have in the room

staff and was forever on the basement level when it did reach us it was sometimes full with laundry of something

don t open, lack fresh air, slow inconvenient lifts often used by staff to transport large laundry containers

looked like laundry cages or something

good gym for a bit of fitness work before a night out great view of the castle

central location and good sized rooms. good bar meals.

furthermore, the absence of usb outlets and laundry facilities is inconvenient

no ice machine or laundry facility for guest to use

the room was clean and adequate size for two, laundry changed every day.

room was next to a laundry/housekeeping store

i also wasn't convinced about the laundry services since a fresh pillow case and towel weren't clean

the bar was cozy and nice place to end the day

17 for a gin at room service is outrageous, covid times or not

cannot remember for room service etc

not all the items on the room service menu was available during our stay.

location was very good for walking in old town, there was air conditioning, wifi, and a mini fridge in the room

excellent free wifi and use of mobile phone (

restaurant where i took my breakfast once (more than enough)

bottle of water, hairdryer, safe, sky tv, free wifi and smart phone for use

staff at reception were very polite and presentable, the evening food in the bar was excellent

great location , fantastic breakfast, large room

thought it would have dressing gowns for that price though you have to take into the laundry.

don't have laundry service food quality just average you have to ask for the shampoo and soap everyday, as

water, tea/coffee, and milk (and tasty biscuits), splendid bathroom with fine shower, good room service

clean. modern. bar was great. staff was friendly.

place was perfect location, spotless, friendly staff and wifi was great too

warmly welcomed when we arrived ahead of time, was seated in the beautifully furnished lounge ba bar and had a

just of a useful critique as didn t hamper the stay at all really, but would be useful if the room service

the bed, duvet & pillows are fabulous-one or the other is usually a pet peeve in hotels, but not here, sooooo

room was missing an information leaflet with wifi codes or room service/hotel facilities etc

stunning bedroom, bathroom, bar and building in general

room 101 is next to the laundry for the up house staff , very noisy

lovely staff, easy check-in, swift room service, food well cooked.

wifi/internet was absolutely horrible

convenience. access to public transport. early check in.

the staff were lovely and gave us a free upgrade and waived the early check in

are over a high bath and it is actually dangerous climbing in and out for an older person no laundry

it meant sharing the lift with the cleaning staff and laundry trolley which i am sure was more of a nuisance

laundry is super expensive and they don t have the laundry bag option, to get a bag on

a bit noisy out on the main street, and super expensive laundry.

nice hotel, lovely little pool and sauna, very friendly staff including cleaners

room service and housekeeping are second to none

pool and gym very nice

breakfast could have been better

allan came to help with the wifi connection and recommended somewhere to eat locally with live music so

lovely bar and very central

the fact there was bathrobes in the room, the room service and food was lovely, extra wee touches to them were

kids bed was very poor and swinging.

00 extra charge for room service - i have never been requested to pay this before and was a little shocked to

close to city centre had all the facilities needed in the room spacious late check out on sunday

early check in and we were allowed to use the left luggage which was a great help for us

pizza was cold ordered room service

no gym or spa, and the wifi access requires input of personal info.

no room service

room service was great

also the wifi appeared to only be free for 24 hours even though we had booked for 2 nights

he even dropped off and picked up our laundry for us

when we arrived at the property all doors were wide open, some delivery/laundry (

bar area was lovely and the breakfast was great and well with the extra cost

it had the cutest bar

there was no wifi in the room, but it did not impact my stay in the hotel. i really enjoyed it.

laundry bags in the hallway were a little untidy

hallways were very poor looking - laundry piled everywhere

was greeted with laundry bags, stored in the hallway leading to my room

backlog of laundry filling the corridor outside the bedroom off-putting and cleared in the early hours waking

just be a laundry nearby as we could hear washing machine and tumble dryers late into the night and very

there is a common laundry room with a washing machine and a dryer

wifi was very good and pressure in the shower was great, beautiful kitchen/ bathroom/ sheets/

small thing is that we had to call to ask the wifi code, but realised that we had just missed it in our guide

we sent a large load laundry to be washed and some came back shoved & squished in paper; not even folded

unfortunately, the view from our window was directly onto dumpsters, staff smoking, and laundry bins full of

of response in getting laundry done

staff, the room, the food at the restaurant, value for money, laundry quality

of service, security breaches, no sound proofing in rooms, slack laundry service, dismal breakfast buffet

of laundry in the hallway - our first view of the hotel from the lift

washer / dryer available and no laundry service

staff organised laundry run for us

we have had to throw away clothes and spend additional money through laundry bills ensuring we didn't take the

lost signal regularly, if you left windows open the cooking smells came into the room from nearby kitchen, not