covid 19, pool was not open and a very very limited breakfast

bed was very comfortable.....need more handicap parking spaces.

parking lot had grass growing up in cracks on the side next to the store

clean, quiet, friendly staff snd a great breakfast!

only reason i gave a sad face to the breakfast is because we didn't get to experience it

breakfast was very good

pool was closed, no doubt because of covid.

parking is tricky when the hotel is full. the bed was uncomfortable.

the pool was not opened. it looked it still had the winter cover on.

great breakfast and social hour

the free laundry as an honors member was extremely helpful for the insurance seminar i was attending

one more anecdote: i was sitting in the lobby waiting for my laundry to finish, when a couple came to check in

the place also has spacious rooms that have your basics (hdtv, phone, 24/7 gym and laundry facilities, etc)

the pool, laundry, exercise room were all neat and clean

the employees. laundry facility was bonus, but 2 units of each yet 1 of each broken

parking well lit

having free ev charging for our electric car

breakfast was ok. standards hotel breakfast.

breakfast during covid-19

kind of a noisy location, like most hotels, the pool was out of service

no laundry facilities

is a separate smoking building at hotel which is a plus for the smokers and it doesn't bother the ones that don

room was a smoking room which is hard to find

my view was the parking lot and people looking in at me

pet fee was too high

laundry detergent vending machine out

no elevator, hrs for guest laundry, key charge, parking is limited

laundry on site that we did use

the price, location and amenities such as onsite laundry facilities.

boutique property that was well appointed. smaller pool, good breakfast, and laundry on site.

the breakfast was adequate. we used the laundry room and exercise room.

one night there was laundry detergent pebbles spilled just outside of the laundry door and the next morning

easily accessible guest laundry facilities

pool and hot tub was a blast not really busy witch the kids enjoyed and having 2 tvs in the room was a

pet fee per pet is insane

the laundry facilities are clean and well maintained, and the staff on reception were able to assist

bright, well kept, secure parking and exterior

new and extremely clean, safe parking

have a big pool, and gym, both looks good

we had was with rude guests hanging out talking loud in the hallways and letting their young kids run up and

affordable, an a amazing breakfast bar wit staff to help, cheep laundry sight, with nice washer and dryer

whatever laundry detergent they use is awful

i was not aware that every room in the hotel allowed pets in them

being provided with stay would have been much appreciated instead of a short walk across parking lot to mcdonalds

we did try out the gym

easy to get to the laundry room and vending

the rooms are clean, comfortable and updated. microwave, fridge and laundry are available.

the lobby area was dreary with boxes , dirty laundry and things left on the

perhaps use a bit more bleach in the laundry :-)

room was right across from the laundry and right next to the guest laundry and the ice machine

it was great having access to the laundry. lovely breakfast room. light and airy bedroom.

the oatmeal was old that was in the package the morning crew was all in laundry room talking and and we had to

room was right by laundry; all the cleaning people just left their carts in the middle of the hallway- fine in

the front desk about it, and they said someone would bring us some when they got caught up on the laundry

offers indoor pool, laundry

limited laundry facility

the person at the desk said she could not help me that was a laundry problem

also the laundry machine took my money

breakfast was good

gym avc was not working

soap available for the laundry room, front desk staff wasn't the most friendly

and spa

lovely spa and indoor

room was stuffy, couldn t order room service

pet fee per dog put the stay over $500 which is too high for the value

the size of the room, the resteraunt on site, free laundry, nice swimming pool and awesome layout of hotel in

of parking fee and another fee dirty laundry in the hall at every door between our room and the elevator no

workers who always have a smile on facem they come by and make sure you have everything you need pet friendly

loud noise from the kids running around our floor and the dogs barking

the glasses in the kitchen area were dirty, actually had lip marks on them

clean laundry room, good staff

some staff was not familiar with the property and gave incorrect directions for amenities (laundry location,

laundry services weren't available, so i had to go across the street to the holiday inn to use

nice breakfast buffet

no indoor pool

another issue and problem i ran into was that the property does not have any laundry capabilities on site

laundry (other hyatts have had quarter machines) low-flow shower heads, only serviced once every 3

laundry bags weren t provided in the room and asked the front desk for be bags, but no responses

no laundry bags and hair dryer

exterior lights in parking lot were out on sides and rear of building .

there was alot of kids running in the hallways all night long

picked this hotel for the bar however it closes at 10pm

parking stalls were very small; hard to get in and out

parking is al little tight if you have a trailer (towing motorcycle)

the lounge was simply at small bar next to lobby check in desk and next to kitchen door

to go to the convenient store to get laundry soap

smell, did not feel clean, laundry does not accept cards - cash only

it s easy access to everything. laundry facilities was nice to have.

loved the laundry very good breakfast

quiet, very clean, comfy bed, nice breakfast

approached by a gentleman in the parking lot when we were waking to our car friday a m

beds was too hard and there was a guy in the parking lot asking people for money.

there was no pool and the restaurant was bar snacks

us in was super nice, super efficient, explained everything about the hotel, food, breakfast, parking, surrounding

we arrived late and there were no parking spots available

wonderful! great breakfast! very clean!

poor wifi phone/ intercom was faulty- but didn t really matter

the parking lot is a little bit small for the size of the establishment

i liked that there was a toaster in the room and a full kitchen

very good hot breakfast. large room. kitchen. easy tv.

while here , we enjoyed the pool with our kids , used the on site laundry facilities, enjoyed all the convenient

it looked like they normally had towels for guests to use but the laundry basket was full of them

kids running hallways

kids running hallways

location good, breakfast not to good, muffins a little dry but coffee was great

there was only one washer and one dryer in the laundry room and we never did get our clothes in because it was

hall carpeting dirty,self laundry expensive , inadequate availability of ice on first floor, food in bistro

laundry on site

didn't have cameras on the side of building overlooking parking lot

the kids enjoyed the pool

everyone in our party was pretty itchy. i m thinking it was the laundry detergent.

the breakfast was very impressive with many choices

it was ok, but the staff in the breakfast section was rude and was playing on her phone

the mini kitchen area

spacious and a great price! loved the kitchen! kids loved the pool!

free laundry..! always a plus.

laundry was free. room had full size fridge and microwave.

laundry was free and there was a decently sized work out room

free laundry was amazing and fairly priced snack foods

nice area for walking the dog, great location, free laundry!

wifi actually worked.

breakfast was pretty good

location was great. the desk clerk was an angel. they recently poured a new parking lot.

close to everything, easy parking and night staff was very nice.

it took me 5 minutes alone just to get around the building, find a parking spot, get out of my vehicle and

the bar is small but has just about anything you might ask for

i preferred the old gym bag smell

park is a fun and funky neighborhood very comfortable bed high quality linens modern bathroom and spa shower

the bar area is a great amenity and stayed open late

very poor wifi

also, the manager was very accommodating with the room service menu and made an exception for us to order from

gym was great

the room service was available a little later

the restaurant and bar close very early at 9pm.

no room service

the pool needs some updating

the pool was very nice and my kids loved the jacuzzi in the bathroom

a bathroom in the pool area so i wouldn't have to take the kids inside in their wet swimwear

bar was fabulous

good location. clean and pet friendly. i like the character of this themed hotel.

we had the expectations of a normal sized pool with a bar in same

room was huge, clean comfortable and with a kitchen really good value for money hotel.

very convenient. clean. parking was easy. loved 8th floor bar and pool

this hotel felt like an apartment. perfect if you are traveling with kids.

only complaint we had was we were very disappointed to find out the pool was closed the duration of our stay

downtown location with secure underground parking, rooftop pool (small but nice), rooftop lounge & bar, on-site

and location and fantastic front of house staff and bar staff

staff was friendly. infinity bar restaurant was a great value with delicious food!

small swimming pool on the roof

not very good for the price, room very small, and pool much to small and crowded

room service food was excellent and fast. decent size fridge in room

cards did not operate the elevator or room door and wifi did not work

pool was very small for the location

no refrigerator. the shower was the worst i've had in a hotel. wifi was not free.

the cosmo's i drank at the bar were the best i have had in ky since i moved here 3 years ago

laundry service could have been helpful ud83dude42

would have loved to have seen a laundry room

no daily room service; very expensive , but very poor quality, breakfast.

front desk service was exceptional view was fantastic on-site restaurant was great pool & gym were great location

staff was very friendly. bar was nice and food was good.

the beds were soooo comfy and the staff at the bar made us feel like family

the hotels restaurants and bar were all very stylish & clean; we ate at granddam on mothers day and had an

the rooftop and downstairs bar are both really great

i didn t have breakfast but liked the availability of room service the night before.

room service meal that was ordered took over an hour to be delivered to our room.

had to keep swapping keys because they never worked, and our room was right across from the staff laundry as

awesome staff (particularly john at the front desk), clean, great amenities, fridge in room, good parking

very nice pool although we didnt have time to swim, will use the pool next time

the breakfast was very well handled, and was varied

room temperature was hard to control and the pool water temperature was a little cool for my liking especially

i have three kids so this was super disappointing

location is good - minutes from downtown. easy parking. new-feeling rooms.

pool was closed. disappointment. felt like that should have been disclosed when i booked

i would have liked if the pool area had a hot tub like other springhill suites i have stayed

stylish, comfortable, and sparkling clean rooms; friendly front desk; excellent hot breakfast with plenty of

guest laundry facilities were out of order so had to take our clothes to a launderette to dry

felt like earthquake in the room where they used the commercial laundry the floor was vibrating

the pool, gym, and laundry were all great

hotel room was nice and spacious, had laundry for guests

staff was never at the desk wifi hardly worked on phones and would not connect to laptop when asked about

room was above the laundry room and at 7am i was woke up by a whirling sound and the room was smaller than i

self laundry is free

hospital, and they appreciated a place to stay where they could feed their family, and do their laundry

hotel has on-site laundry facilities, etc

laundry facilities were available too

the laundry people decided to not show up so we had 2 towels for 4 people and they were out of towels

the room was clean when we arrived,the location was perfect, the bed was comfortable, laundry room clean/

breakfast, the work out room and the location of laundry

very clean facility to catch up on laundry, or slip in a workout

pet fee was way too much

breakfast was great, room excellent as well. laundry room very usefull

hotel, friendly staff, beautiful pool, awesome managers reception, amazing breakfast with the friendliest staff

huge compliments to the bar staff for being so sweet and funny and entertaining

it has a perfect outdoor pool

plenty of parking for the area

the guest laundry was a mess

laundry room is too uncomfortable, stools to wait for cycles and too hot

no laundry detergent in the laundry room. had to make an extra trip to the front desk.

breakfast bar, while they had a good selection, wasn t maintained very well

location, and full kitchen with pots and pans.

having a laundry on site since we were there for a soccer tournament was especially nice

i that is a mom loved that they have 24/7 laundry

full kitchen

pool area, there were a ton of kids there, they didn t enforce parents watching their kids

a bigger room with more space with our 2 kids

covid-19 has messed a lot of things up - like pool, fitness room, etc

granted my kids are tall, but it only took 2 to reach out and span the width of the pool

a lot of routy kids in hotel jumping in room above us, and running down hallways with rude comments to other

the pool was very small but there was a hot tub as well.

pool could be bigger

there was no pool, no exercise room, no guest laundry and for breakfast we got a bag with a orange, muffin and

i also had to do a load of laundry, and the cozy gym with cable tv was conveniently located adjacent to the

laundry facilities are great for traveling families

i checked out immediately and hopefully made it to my laundry room in time to prevent the spread

in the dryer, the ones the housekeeping use, because someone had left their clothes in the guest laundry

beds comfy, adorable studio and pet friendly

the only thing that made our trip not the best it could be was the pool

parking is easy

loved the breakfast and the staff

temperature of the water at the indoor pool needed to be about 5 degrees warmer

wifi connection did not always stay connected and had to reconnect throughout the day.

the parking lot was too small

guest who sat outside in the parking lot drinking beer and carrying on like it was a tailgate

hot breakfast with options.

he explained the pool rules which my daughter was super excited about

to pay a pet deposit, when my pet is potty trained

the pool was ice cold

the pool is small but well maintained, the fitness room is also very nice

pool was 78 degrees and absolutely freezing

enjoyed the pool and breakfast, beds were comfortable.