the laundry service is provided by an external company which took out laundry bag and kept it for 3

we loved unwinding by the pool with stunning ocean views, eating mouthwatering gourmet food, and joining the

hotel description was mentioning a spa which instead was closes

more parking for the cars

perfect to rest and recharge - great quality breakfast and dinner - free parking - the ginger bar lounge is

outside pools not heated could have made costs of laundry clearer

the wifi was also shocking never worked during the week, we reported it on the hyatt inclusive app and

we were disappointed with was the entertainment, it was really only aimed at the dozen or so kids that were

of food and restaurant staff -spacious place -availability of free parking spaces even if officially they say

food was very good and the kids club

lovely shop on site and fantastic gym

drinks, good food, nice beach location, lots of free car parking, clean pools, loads of activities and things

breakfast is until 11am and this is great

we were there for valentine s day, the staff gave all the women and girls a red rose at breakfast and cava

itself on the previous experience everything was super special,,, good activities for the kids club, in fact we

in particular i would mention the waitress (susy - hopefully we got that right) of the pool bar and the waiter

speak to staff about where they want their room to be in the resort to minimise walking between pool, restaurant

-also there were 2 bars: a bar near the heated pool and one at the higher floor which sold all the necessary

parking is not ideal

great breakfast buffet

beach, infinity pool & jacuzzi at star prestige, location, ocean view, quality and wide selection of food and

breakfast was always great and a wonderful selection

breakfast and lunch in the oasis bar were great

hotel is more for families with kids

all bar and restaurant was good

the laundry service can be quite expensive which is not very nice if you plan to stay long and take

cofee in the bar is fantastic.

staff were kind and very patient with kids

the kids club was super especially the one for younger children although small capacity meant not all

there are many swimming pools suitable for all ages, from 1-year-old toddlers to adults

laundry was a plus, useful for us

the hotel is generally clean, and guests can request fresh laundry daily

entertainment staff) to be told you need a credit card to make payment, then you go back to get golf clubs and

it's a really nice place with family, more activities for kids

only thing we had missed was we did not realise there was an additional charge for the spa on booking

we have used mini golf facilities in barcelo caleta de fuste, the facility in jandia was disappointingly

layout privacy, adults only and balcony very nice

however i think there is a service of golf cart for guests

at the royal level reception, dan at atlantico restaurant service, and gabriele at the atlantico bar took the

bar service poor and took a long time to get served air conditioning in room not very effective

ceiling in several places - food is ok, but isn t great, no evening entertainment, and kids just running wild

good breakfast and dinner, the best what we had - smothie and water for free (in halfboard), fresh and

the swimming pool heated, very good for children

excellent reception staff, evening entertainment was loved by our kids

kids club, swimming pool and proximity of the sea big advantages with kids.

wifi signal at the upper floors (i was in 7th) was awful

breakfast

spa was fantastic for chilling out

area that could definitely be improved is the table service during breakfast and dinner

tennis courts, mini golf and a sufficient gym

booked all inclusive but had to pay extra for standard services like wifi or a safe

the outside heated pool could have been warmer

lovely palms and cacti decorating the garden, pool area and even lobby

the cocktails at the pool bar were inedible

think the all inclusive beer and wine tasted realy bad, the breakfast, and the dinner, were low quality

english - most of staff was not able to speaks english - but we always find someone who does 2) laundry - this

pool was very warm and pleasant despite windy april weather

very good location close to the city center, the food is very delicious , variety of food for breakfast and

location, free wifi and mary at the reception.

and kids entertainment is limited

it is better not to use laundry service, i was waiting 5 days for return of my clothes

breakfast was sumptuous and delicious and so was the dinner

breakfast and evening meals were excellent, well cooked and plenty of choice

we were only staying on a bed and breakfast basis but the breakfast were superb and well managed , we did have

and burn those calories after enjoying the restaurant meals if you don t want to use the gym which is small

pool is small considering how many guests the hotel can accommodate

the pool was brilliant and there were plenty of beds available around the grounds

lovely pool

the swimming pool was heated which was excellent

my husband tried to interact with the barman asking what you called draught beer in spanish etc no real answer

we had an unpleasant experience on the first day during breakfast

very extensive and nice breakfast

no garden, only a small swimming pool

the views are beautiful, and the pool and jacuzzi are excellent

the hotel has a laundry with 2 washing machines

it would have been nice to have more than 2 washing machines at the laundry room

shop and supermarket onsite, number of restaurants and bars with evening events, self service laundry facility

needs better bowls and kitchen utensils, personally i wanted to cook often and the lack of bowls was a bit

sports facilities are incredible. hotel and staff were very kids-friendly.

there are classes for all age groups and varying fitness level

playitas - we stayed in villas which were lovely and spacious with own pool

the villla was spacious, well-appointed and clean and the pool was bigger than expected.

were a couple of activities for 5-7 years each day, but we went in school holidays and the kids would have really

if you want to play tennis, golf, football, volleyball with your friends and family or even strangers, all you

the hotel and breakfast and also loved the fact that it was not all inclusive

breakfast buffee

the crossfit gym (t2) is only available for personal use/hire (at the cost of 4 euros) between the time of 6-

the location, the food, the sport environnent, the pool, the gym, the beach, early check in

protein and lower fat sources at breakfast: contrary to their advertising of higher protein choices, there is

come every year for the golf

low-key live music in bar - not too loud to bother guests in rooms

we had a pool and golf course view

right on the golf course which is great if you like golf

gym teacher with such good vibe

wifi needed a little attention

loved the pool and delicious pina colada

fantastic room overlooking the golf course and super quiet which we loved.

the service, room, views, delicious and beautifully presented room service options, live harp music (and much

food at breakfast was very average

a great selection of good food at breakfast buffet

room service

friendly staff, large comfortable beds, 3 pools available.

aswell as the mini golf

the adults pool was busy with kids when there are two dedicated kids pools

t work i headed back to reception to get some towels only to be told there was a problem with laundry and we

my kids liked their animation team

the hotel itself was very nice, 3 great pools, kids well catered for, the staff were fantastic and couldn't do

the bar could be livened up a little.

in some areas wifi signal was a bit weak

wifi was not good in rooms this time but usually is

pool area umbrella's not in good condition, tennis court not good enough, our check in was delayed

the pool was a nice, clean, and looked after with a nice temperature

air con in gym if i'm being picky

the gym was small, but had what was needed to work out

i d like there to be a 24hr laundry service on site rather than 72

it overlooked the private pool area, with a bar, and the ocean beyond that

i was taken to my room in a golf buggy with my bags

i loved the quiet pool area

there was wear and tear in the kitchen and a lot of the furniture is plastic (patio seats felt a little cheap

there was a supermarket, laundry and beauty salon on site

laundry machines not working

on bed and breakfast basic and bought with card some drinks from the bar fantastic place staff

was great, lots of choice including the snack bars near the pool

could not get wifi access in room