love the small hot tub, exercise room, and pool

the shuttle service to the airport was great

i had issues connecting to the wifi and especially casting to the tv in my room.

ike shouting on me) we are booked out

lots of food choices in the same parking lot like the mandarin, jack astor s and baton rouge

the laundry room, the dryer was broken

i had to take wet towels to the laundry and pick up fresh ones each day

close to airport, shuttle service, keg and timmy s next door, laundry facilities for guests.

i did like the bed. also the laundry don't need to buy detergent and bounce.

location cleaness great breakfast and friendly staff and service

nice size laundry

love the laundry facility

laundry facilities, the big rooms, the kitchenette facilities, laid-back atmosphere, and friendly

onsite laundry and grocery shopping for long stays

free airport shuttle service l.

location, huge room, free shuttle from airport, tasty breakfast included, self-serve laundry (just what i needed

kids were running rampant (screaming and yelling and running up and down the hallway riding in a laundry cart

not only did they come in to clean they threw away the laundry soap i had brought with me

it has a swimming pool and can do laundry. close to airport.

bed was quite comfortable, but hubby barely slept due to allergies (either the bedding itself, or laundry soapud

had all facilities, breakfast good, coffee, tea all day, laundry good.

several amenities available, such as a laundry room, gym, and pool

laundry machines were not all working, this was a major amenities to be counted on

the common areas/pool/gym are understandably closed, while the laundry room is accessible

they looked comfortable but the kids and my husband dawned with back pain

our room was beside laundry room so hallway was always cluttered with laundry/cleaning carts

the airport shuttle service was excellent

good included breakfast, small pool and exercise room, convenient location with airport shuttle and sufficient

said yes to room service as we were leaving the room to go to breakfast (told the cleaning person she could

very clean, friendly stuff, shuttle to the airport

lovely clean rooms, great beds and bedding. laundry on site was a bonus

great staff. good continental breakfast. laundry on site. thanks

landry facility only 1 building , need to walk outside to do your laundry

that there was no laundry

was great, clean room, hot shower, small kitchen was great

however i was told there is a laundry service available which is collected in the morning only

cost of laundry too high 4 dollars each machine

excessive noise from the laundry room and the laundry pick up,other then that everything else

when we arrived, i asked about the laundry room and we were told the machines were not working except for 1

loved the pool! staff were very friendly and helpful.

the restaurant and bar area looked wonderful

no laundry for guests

discount on long term parking at airport lot

ev charging

room service had to be requested if staying more than one night

5 minute shuttle ride to the airport

there are laundry available for 2 cad each washer and dryer

great facilities (gym, pool, laundry), large room, good complimentary breakfast, friendly staff

laundry room that didn't charge too much money

the hot tub was comfortable and i was able to do laundry

and detergent if you want to use the laundry facility

clean room, friendly staff plus you can do laundry

clean, comfortable and it had laundry facilities.

they need to add another washer and dryer in the laundry facility.

provision of other little things like not paying for laundry soap

really appreciated the guest laundry

good on site restaurant very helpful staff ,guest laundry ( a must for road travelers

didn t work, no daily room service, had to go to receptionist to get coffee pods every day,parking at motel

the restaurant and the gym.

having very noisy teenagers on the top floor, the noise made by these kids was horrendous, and although i

they noticed how much our kids have grown and generously upgraded our room

location and it had laundry facilities

was no washing tablets in the hotel shop so we were unable to do our laundry, restaurant is quite expensive and

clean, had a swimming pool and gym, large bathroom, laundry facilities and room comes with a

room service failed to come twice

pool

the comfy suites, 24 hr laundry, complimentary breakfast has an omelet bar and everything you could want

we did not use the pool or laundry facilities but both areas looked clean and larger than in many hotels

kitchen and laundry facilities were very helpful

the pool and laundry facilities were an added benefit for length of our stay

hotel also has a guest laundry which i used - it was very good

fantastic pool and gym area. room was clean and had a nice view.

pets stay for free ! the location is great and the staff was amazing.

it was like walking into a spa each time we went into our room

loved that they are pet friendly hotel and i could stay with my dog

room service attendants were nice and welcoming. front office agents as well.

laundry room right next to our room was good to have

there is a laundry which takes $1 coins

there are some additional facilities such as pool and laundry room

there are laundry facilities and a great restaurant on the main level

floor had a laundry room which was great

when i called i was accused of stealing a laundry bag

very cute, comfortable beds, amazing bedding, quiet (very important when you bring a pet).

wish there was room service

wifi didn t work properly

marcus, the bartender was so lovely, the hotel bar was the destination end of day both days.

away from the 1 train; its fitness center is well stocked with equipment & free weights; the laundry room is

they had onsite coin laundry which was handy

wifi seemed to struggle at times.

good location, great place to travel with kids. there are two play rooms and nice pool.

the pool and basketball net were great for the kids!

the gym and laundry facilities

laundry facilities helpful, on site parking reasonable

there is a laundry facility in the basement

have laundry room in the basement, $1

having access to kitchen supplies, staff was really helpful and it was great to have access to laundry for a

finally, a laundry bag would be useful; we stayed for six days, so needed it

it appears the problem was with call-in staff) the laundry soap is quite scented the washer/dryer combination

slow elevators and wifi a bit lagging and slow.

the lounge was lovely and the bar tender was very kind in catering, even though it was almost closing time

nothing for the kids to do in hotel....no pool.

the staff was friendly and the onsite laundry was a nice surprise

wifi password changed while we were there so we didn't have access until the morning when we

ordered room service for dinner and the attendant on the phone was friendly and accomodating

the pool

i was not feeling so good one morning and it was luxury to lie in bed in robes, order room service brunch &

had booked a one night get away with our kids

staff were amazing, they gave our kids freezies at check in due to it being so hot and set our 2 rooms up to be

i stayed with my 2 kids and wife for 4 days and it was great

gym and pool kind of disappointing but ok in general.

put us in a smoker room, although i informed i wasn t a smoker and had 2 kids

okay but pillows were below standard, no bathrobe, no make up mirror in the bathroom, no bag for laundry, no

maybe a self service laundry facility on the premises might be nice.

laundry was a little expensive

the laundry service was very pricey

the swimming pool and the gym and change rooms were

comfy bed good cooking facilities , laundry facilities

we were able to do laundry and cook a meal

large windows, kitchen, laundry (eventhough we do not need it i appreciate the thoughtfulness)

needed to ask this staff for 2 things during stay , one was for the wifi password as she did not give it to me

gym, lounge with a view, meeting rooms etc

location; good bed confort; spacious room; great breakfast; effective service (eg express laundry); easy access

a few small potential service improvements (eg no shoe kit in the room, no replacement of the laundry bag once

we were happy with everything except that there were no bathrobes for children to down to the pool

at the main desk, restaurant and bar were exceptional it s a beautiful facility very comfortable

- the spa treatments offered seemed too expensive to consider

the laundry service is horrible

air conditioning on the bed sheets giving a wet damp smell, would expect fresh laundry

no laundry bags in the room

room service breakfast was great

my kids loved the indoor pool which was built in 1912

no laundry facilities (apart from dry cleaning) but this isn t a huge issue.

no laundry mat for the guest to do it for longer stays.

it was like putting your head in a washing machine where you have forgotten a wet load of laundry for 5 days

the gym and pool looked really nice but we didn t have time to use

hotel, good restaurant, friendly staff, good gym and pool, very comfortable bed, excellent location

toaster in the kitchen

the pleather chair in our room was work and peeling, the kitchen counter had stuck-on mess/residue that wasn

smell like a gym with full of sweaty people

breakfast did not serve in this hotel as staff mentioned kitchen under renovation.

the kitchenette doesn't really have any appliances, you can barely make yourself a coffee and maybe

room service not so easily accessed and recorded messages were in the french language only

veryyy beautiful and clean! i like the mini bar concept.

secondly i ordered room service, it came without a cover on my steak dinner which during these times regarding

very nice rooms, great location, nice buffet breakfast (free for kids !)

my kids were freaked out and i was worried for my car

our room had all the requirements for a suite hotel, cooking and even laundry in our room

the kitchen and the laundry room was well stocked

probably the only downside was the lack of laundry detergent

very nice room, good renovation, clean, has its own in-room laundry, dishwasher.

all appliances were clean and worked ok but some are very old, laundry room in particular, don't think it's

spa suite king bed

wish wifi was a bit faster.

not a very comfortable bed, bad wifi (weak signal and regular disconnects).

fireplace is a nice touch

the swiss hotel was charming, clean and cozy, we had a nicely decorated room with a fireplace

we had wiped down our room ourselves after checking in, we then had to waste our night doing laundry instead of

the self servided laundry was convenient and helpful

room was next to laundry room, shouldn't be washing past 11:00pm

breakfast was pricey

comfy room, nice gym, friendly staff

bar staff were absolutely amazing

stores have moved into rideau centre, leaving many store fronts for lease and a hangout area for kids

gym and caffe in the room

the hotel had great facilities, i especially enjoyed the pool and sauna.

we used the gym daily

loud noise from other bedrooms. you can hear everything (tv, dogs barking, kids, etc)

the locker for room service was next to our room and they started early sunday

buffet breakfast was good - i believe it was an additional $16 per adult and $8 for kids

the kids really enjoyed the pool

beds are very comfortable room service is nice and friendly

the really delicious breakfast was a la carte selection

pet friendly!

no complaints gym felt a bit sad and unloved but the equipment worked

food wasn t great (room service).

i thought the hotel had a pool, that would have been a great for the kids

there is a laundry space in the corridor, vending machines and ice maker

easy access to laundry and swimming pool

indoor, large spaces, secure) -the facility (great breakfast, warm pool, fitness room, guest laundry, lots of

laundry services available free hot breakfast 24 hours access to coffee, tea and hot water

disappointed , breakfast excellent , 24 hrs good coffee and tea complimentary to all, also have laundry

has everything for a family! pool, laundry, near by mall and restaurants

great gym and laundry facilities

would not exchange currency so we could do laundry and only way to pay was with cad

view, very spacious rooms, free wifi, spotlessly clean laundry facilities for guests and very close to public

had laundry facilities onsite

room was spacious with all the facilities such as kitchen stuff, 2 tv, fast speed wifi, modern furniture and

location for riverside festival, nice to have a kitchen and separate bedroom

we liked the full kitchen

loved our hotel suite - it was just a regular room , but it had a bedroom , full kitchen , and living room with

kitchen was large and well-supplied for long-term stays (full-sized frig and freezer, microwave,

i guess you have to clean ( not laundry towels etc) but there is soap and scrubber etc under bathroom sink for

and parliament hill, entirely adequate breakfast, balcony with seating, handy little kitchenette, laundry drying

our room was beside the laundry room and it was a bit noisy.

our room was over the basement which contained the laundry which was a little noisy during the day and the sump

there were laundry facilities on site, i couldn't find them

sounds in the room, like laundry machines or ventilation was loud when trying to go to sleep

a drink in the bar resto

very spacious room, pleasant staff, nice gym and spa.

very nice swimming pool kept at a warm enough temperature that it is enjoyable to go in

in the hall and the saturday night a large group of people were partying in the halls and parking lot until 2am

location, constant noise from either the elevator or the laundry shoot

i washed my jeans with their laundry service but it has been squeezed and i am unable to wear

the 24-hour self-service laundry was convenient (3 ca$ for the washing machine and 3 ca$ for the dryer, on

laundry room could also be very busy in the evening

hallways with laundry (swim towels) being left all day and over night lying on the floor outside of many rooms

also laundry machines for customers , it will be great restaurant and bar for evenings and night at the

took our towels from room in morning never brought any back they said we would get towels when laundry was

they don't have laundry machines

also, was pleasantly surprised by how spacious my room was, that came with a kitchenette

room and king size comfy beds, swimming pool and air conditioned (small) gym, fair choice for

no laundry services

desk staff were friendly and free wifi

close to where i needed to be & a great free hot breakfast! friendly staff too!

was warm, the hot breakfast was amazing

didn t notice an elevator for handicap folks but did have handicap parking

kept a laundry bag in the guest laundry room, somebody stole it

the air condition is great my husband like the self service laundry facilities

we had to go elsewhere to do our laundry

room was next to the laundry and other facilities which were extremely noisy all night long

the laundry room could have more than one machine. good but basic breakfast

laundry facility for long term guests, value for money

no problem, but environmental save water, laundry

the counter staff was very helpful to address our laundry needs

we were over joyed to find a laundry as well

and the ice machines and the laundry

laundry service is a plus. parking is always available.

nothing parking was great lots of it

the swimming pool is quite small and not suitable for younger kids

breakfast not included

restaurant not open meaning we had to go out and then no time to use the pool.

can be considered to equip self laundry service.

i like the location, very clean, good restaurant and most the casino bar is amazing

location is excellent and the free parking was an excellent perk

my kids were thrilled

everything was great! the staff was amazing! the spa was very satisfying.

location, spacious rooms and convenient parking

wifi was not good and pool was small

good location for casino. nice big clean rooms. was rather surprised how great everything was.

liked the spacious room, the big spa bathtub

location for visiting the casino

no detergent available for laundry.

a little noisy when the kids were left unsupervised.

clean rooms and amazing breakfast. wonderful pool area for the kids.

small gym, small pool and no hot tub, also no hair dryer in rooms.

offer pet friendly stays, but do not offer pets friendly rooms

guest laundry was not working either, that was a shame

clean, very good amenities such as workspace, coffee/tea station, laundry, pool, fitness room, and excellent

room design, the overall design of the hotel, pool, gym and breakfast

rooms are comfortable, kids loved the pool

the pool was fantastic

ibrations of machinery near rooms, don t if it was related to laundry activities)

availability of ice (no extra fee) as well as laundry

laundry services, breakfast included, easy location for day trips in and around ottawa.

laundry facilities were good

we used the laundry room located near the office and it was only $2 per load for both the washer and dryer,

we especially loved the huge backyard; although it was a bit too cool to use the pool, the stunning view of

there are everything for guest in the room for example: iron, hair dryer, clean towels, shampoo, kitchen and

parking is huge and free for all guests

a convenient location just 15 min away from downtown ottawa and free parking

location, price, free parking, cleanliness, customer service, everything! perfect for couples!

the staff were friendly and helpful, and there was plenty of parking

excellent room service.

also that i'm there 3 nights and the wifi password stop after 11pm every

location, facilities, breakfast included

honestly i love everything but it would be nice to have the pancakes machine for breakfast.

there is no laundry room

i love the spa pool and the ambiance of the hotel.

no breakfast, the restaurant opens around noon. gym is very basic

the pool wasn't open

spa experience was outstanding! personnel very friendly and helpful!

we were not able to use microwave, fridge, ac, tv, wifi, we weren't able to charge our phones either

access to ground floor room from the parking lot directly.

met our needs and the breakfast was very good

parking spots are tight

entire hotel is pet friendly and this allows you to book a room with any type of discounted website and simply

guest laundry is great but please have a coin machine.

the main hotel was very warm. the gym was way to hot and was not comfortable to work out in.

bed was very comfy, the gym was a great place to break a sweat

facility looks new with a modern design. room is clean. has a small gym.

have no negative comments other than the bagged breakfast is tacky

clean. kitchen in room and free breakfast. friendly staff. laundry room. exercise room.

also public laundry with indoor swimming pool

great place and great breakfast....will certainly stay with you again!!!!!!

all the kitchen amenities available was great to have- breakfast, especially the pancakes which were so delicious

nice, clean room. easy check-in. friendly staff. decent hot breakfast.

you can enter from the 24 hr gym or a hallway that also leads to laundry

liked that they had guest laundry available

laundry facilities were not yet up and running (the main reason for choosing this hotel to stay in

laundry and drier were charging 2 dollars each

the rooms were very large and had a full kitchen

the friendliness of the staff and willingness to please. cozy room tasty breakfast

the pool was great especially with little kids

it was wonderful to find a pet-friendly hotel as we have a great dog who comes with us

had to share the pool with swimming lessons which was awkward as the pool is not very big

couldn't get wifi to work

i enjoyed the little extras in our room such as a good blow dryer, a laundry line in the bathroom to hang wet

outdoor pool, friendly staff

clean rooms comfy bed great location free parking shuttle to event fast delicious room service

no room service at moment due to covid restrictions

girls night was a success with the great music in the bar to the relaxing room.

the hotel also has a guest laundry room which is always a benefit to guests as needed

breakfast was delicious and hot. everyone was friendly.

lots of free parking

staff provided an early check in but not confirming upon 2 earlier attempts, only after showing up early

stayed at end near stairs very noisy with kids runnung up and down stairs late at night.

the space and tables must be more, it was crowded and no place to sit, and their should be more laundry rooms,

the laundry facility was very good

and helpful) to room (spacious, clean and neat) to breakfast (suits all tastes and diverse) to parking lot to

cleanliness. good parking

the pool was nice

laundry situation is a hassle - you need 12 one dollar coins to operate the machines and there s

front desk could not provide change for laundry facility or vending.

no coins available at front desk for guest laundry

no change for the laundry room at front desk had to go out for

great staff, quiet room, location, pool, hot or cold breakfast, plus checkout not till 12pm