only thing balcony needs a little touch up and we were told pool closed twice so we never got a chance

love everything about the sand castle, very new, clean excellent staff , restaurant and laundry on premises

my children enjoyed the pool

you can't really enjoy the pool or the bar at night because there was too much smoking

you can't really enjoy the pool or the bar at night because there was too much smoking

i like that the room was as described and the place had food, clean pool and a private beach.

i really also appreciated the work of the laundry service

wifi in the room was poor

wish for a better kids splash park with a pool/kids slide etc

was excellent,love,love, then the food,love every bit of it,moon palace jamaica,exceptional,my kids want to go

doesn't provide guests with shampoo, body wash or anything similar in the bathroom apart from a bar of soap

restaurant and bar at the resort is so poor the food was awful the customer service was terrible

hotel physically needs upkeeping (with some general upkeep of the building and pool, it would be perfect) and

kitchen was well stocked with utensils, plates and a large fridge

wifi did not work

wifi signal wasn't strong enough to reach the room, we could just about pick up a connection from

black stained floor bed#1 was uncomfortable the bed sheets were torn the wifi was only in on area, the

no wifi in rooms only in lobby area and still not the best wifi connection also you will get eaten

only thing that needs a little improvement is the wifi in the property, but overall i would recommend staying

our only issue was the wifi

the kids love the beach even though the wi-fi signal is weak they spend more time in the ocean

the bar has good strong drinks and amazing food in large portions

room; modern bathroom; courteous staff; not far away from shops; pool was fine; availability of room service

enjoyed the views,restaurant,room,pool,staff and the owner was very caring and catered to all the guests needs

wish there were more sunbeds at the pool

breakfast servers/not too friendly or engaged as during our previous visit

too many ppl that aren t renting all around bar and pool

apartment was adequate it would have been nice to have a more stable wifi

place was clean and comfortable and the kids enjoyed the pool

pool was closed until 9am

wifi available

had access to laundry, and clothes line which was a must-bring or buy own soap

the pool wasn't as expected.

disappointed that the spa was not available due to works

the flowers in the room and the ones that come with room service

pretty grounds, free parking

greenery, parking, layout, ambience

room service charge is high, considering what the locals are paid the costs charged do not reflect

laundry facilities for the client to do laundry

we could not contact front desk at all, the room smelled like sewer backage the entire time, the wifi also did

our suite, the food, the spa, the pool, the pool bar.

restaurants and food choices, the nightly entertainments, the pools were awesome, and having a gym while on

we did not have wifi for two days and the property has roaches in the room and dinning areas

the kitchenette is a great feature of the place, it may need some refurbishing in the near

2 single beds pushed together. not enough kitchen equipment.

there are roaches in the kitchen

only pick up the wifi signal from the edge of the patio so it would be good if an extra router could be added

location was really exceptional -really great deal; also appreciated the kitchenette and big refrigerator -very

the look of the grounds, smell of the room and grounds, food, staff helpfulness, wifi, tv

limitations on the amount of breakfast no gym available pool not available for use

and room service was ok

the pool was

6 (which was unexpected) my daughter enjoyed her massage in the spa and the staff was very accommodating

make certain you have the wifi code prior to arrival or you will have no way to communicate

- the kitchen apliances were all old and rusty

unsafe for kids

wifi is poor, though i'm sure this is out of their control.

i wasn t told about the kitchen and other facilities that were available

to the reception, they were very helpful, had a free upgrade to a lovely apartment, and the wifi no so brilliant

couldn't access the promise free wifi from my room. hot water was scarce.

bar close way too early i almost didn t get my drink the bar tenders already checked off after

later opening hours for the bar would also be good at least to midnight and there should be snacks or finger

the pool was not clean and this was a major disappointment

experience was fantastic, breakfast was great, will definitely come back soon

could not get wifi in the rooms properly, we were told to open the doors and it would be better

the menu for breakfast and hot water

we didn t have time to use it but there was a pool

the other room just had an old standing fan,the tv did not work,the wifi didn t work in the room