a quick breakdown of my impressions: pros: plenty of swimming options: the resort has multiple pools, which was

lot of noise at night ( party in the pool area avery late, loud music, loud people :( ) gerardo in the front

ours was the tulips and the kids loved the swimming pool which has a couple of water slides

nor, a room service menu

the suite that i had was nice with its own small pool

all the staff was very nice and helpful the swimming pool is very nice too

the room is ok, you have tv with cable, it looks kind of recent. the pool looks very good.

the kids enjoyed the gardens and the heated swimming pool

the water slide was not working, the pool was cold because they forgot to switch on the heating and it was only

room, golf and green areas

breakfast is very good, my children enjoyed the pool a lot and the gardens to walk in them during

the swimming pool and golf course were quite enjoyable when we weren t out exploring morelos

the pool is great

location to and from six flags waterpark (10 mins) on-site parking

ac in room (not advertised in booking) dirty pool front staff not helpful hotel grounds not maintained playground

wish i was able to take advantage of the pool and rec area but my friends say they enjoyed

com i could not get a room next to the pool on the second building away from the road

the inner gardens and swimming pool are great. the breakfast was really good.

the pool, garden, clean, the bed, clerks and attendants.

forgot my wallet by the pool and the staff returned it to me an hour later without anything missing from it

no wifi

cold pool

water in outdoor pool is too hot

t spect much, tiny place, tiny pool like for one person or few children, hudge restaurant terrace, rooms are

trees and plants the atmosphere is amazing the room is modern and super clean theirs a swimming pool and theirs

the swimming pool was not working.

rooms nicely decorated clean and comfortable. close to boats and park.

the receptionist wouldn t give me the password for the wifi.

the breakfast consists of bread, fruit, ham, and cheese

would like room service

great breakfast. friendly helpful staff quiet room gym had free weights

shuttle service couldn't take us to the bus station because apparently it was farther than the 5km

room service didn t have food when asking for at least snack they said they didn t have

didn t have laundry on premises

i walked 15min to a laundry mat and washed my clothes

shuttle to airport there and back, anytime room service, fantastic food, fresh juices, free bottled water in

gym had spinning bike and vibration plate machine which i thought was great

very professional and attentive to your needs, provides airport shuttle and tourist info, needed transportation

the cable tv to watch cnn the room service

the breakfast was a little disappointing and so was the gym

shuttle service from airport to hotel was nice and late check out is ideal

good location. parking available

was spot on - spacious, large bed, clean, good wifi

i used the laundry service which was ridiculously expensive

pleasant can be better food for the price do not sen d your clothes to the laundry they do not do a good job

there is a bar in the center on the first floor that plays loud music past midnight even on a sunday night

sucio no wifi working everywhere in the hotel

no wifi, smelled funny, ride staff, terrible overall experience

breakfast options are pretty limited

good breakfast, helpful staff, very good value for money, good bed, very clean.

area close to the airport, parking.

to the room, finally we have never got them, always the bellboy had to open it for us, very poor wifi connection

the breakfast was freshly made everyday with typical items

gave my laundry in and they ruined one of my shirts

the only bad thing was laundry

laundry service is included

bonus the hotel is pet friendly

the room had a broken tv, no wifi, no duvet cover, the blanket was worn thin, and i honestly was surprised by

of expected hotel facilities such as its own bar, restaurant and room service (guests have to use the hospital

room service coming in when i had do not disturb sign

staff was amazing and helpful, breakfast was good and the overall experience was

breakfast coupons can be improved when traveling with kids

room service said the line was bad and after that hang on us various time, we complained with front

wifi can be slow

clean and spacious rooms. they also serve a delecious mexican breakfast.

the location the pool closed (because of covid)

the gym is not well equipped

place overal is great, the staff is very helpful and provide you all your needs, the gym has the necesary items

the wifi network was very unstable.

the wifi only works properly when nobody is in the hotel (afternoon) or very late in the night, the

wifi didn t work properly

hotel didn’t speak english but everyone tried to help us when we were looking for a room for an early check

the bar was open late and loud

the free breakfast was more (in quantity and quality) than we expected

wifi service needs improvement!!

had some issues with room service

wifi didnt work properly

room service was good, beds were comfortable

wifi worked well

liked room service (restaurant) airport transportation recepcionist take good care of

parking and the staff at parking

beds were really comfortable and room service was quick

it s perfect location if you staying a night near airport and they provide free shuttle.

laundry bag was also missing

laundry service was not available but you could do laundry by yourself

feels like it needs an update gym was ok but old equipment in a not very clean room

room was very spacious, wifi fast

shower great if you have early or late flight but just double check the late check out see below bar restaurant