dinners and breakfast were delightful, and the service was personalized and attentive

included breakfast was not as great - you’d have to order a la carte options for additional cost

the booking hadn't been communicated to the spa staff so we sat waiting for 20 minutes in the lounge (the

the complimentary breakfast was fine but minimal given the cost of the room

by the pool for over an hour and no one offered me service, despite their website saying there was

due to covid you had to reserve the pool. hard to find a tuk-tuk or taxi in this area.

is a beautiful property in a quiet location, with a big courtyard, garden and a pool

only complaint was the room next to ours there was a young family with kids that were pretty noisy

the villa is wonderfull: colonial design, large territory, not a standard pool, good kitchen!

the room was very nice and also the climatize pool.

a quick beer before walk around antigua, asked for the bill a couple of times, had to pay at the bar since nobody

the gym was incredibly limited and small that made it almost unusable if even 1 person was using the

walk from central park which is fine during the day but didn t look great at night so i ordered room service

on the other hand, the bar they have is something small

the fireplace in room

wifi in the rooms, no hot water in shower, jacuzzi and laundry facilities are not available like

so i found it hard to understand why they put people with a very young and loud (we understand kids don’t like

it was clean, quiet, easy car parking, great breakfast included and the staff was friendly

we tried our best spanish only to find out that they spoke fluent english, which would have solved the language

the pool was excellent, is not too far from el parque but you need a taxi to get there

front desk was very, very helpful; they arranged transport, laundry service and, when construction and late

the front desk arranged airport travel and laundry for us

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

breakfast was fantastic.

breakfast and service was excellent

the garden, the pool, the hangout room, the terrace, and your room (even up to the bathroom) are all beautiful

the roaring fireplace at night made my room extra cozy

although the pool was tempting, we did not use it

the pool, roof terrace, and communal area are breathtaking

the fireplace was perfect for the cool nights

a small suggestion, it would be great if breakfast were included for children as well, and laundry services to

we love the hotel, the style, decor, location and breakfast! the garden was huge and beautiful!

the free parking is private and safe

breakfast was great it was nice to take a walk on the park of the hotel, and the also have a mini gym on the

nice breakfast listening to the fountain

the adjacent porta hotel antigua is open for a beautiful and free buffet breakfast each day

photos distort the size of the courtyard pool, which is just for decoration

breakfast was great

) my daughter and i had breakfast on the rooftop terrace each morning (wonderful views of the volcano and the

the breakfast was fantastic

that there will be a wedding (some part of the hotel would then not be accessible) no swimming pool

convenient location, lots of small areas to sit down and chat, great breakfast too

it was my first time in guatemala and the breakfast had all of my cells excited

location, cleanliness, the place, it s pet friendly

rooftop terrace is amazing spot to drink fabulous mojito s or sangria expertly made by the bar and gaze at

laundry serv is available for a small fee

hotel had onsite laundry service, which was convenient, though a bit pricey at q10 per pound compared to city

i don t recommend booking a shuttle or doing laundry through the hotel

of their way to help us - we had lost a bag and they retrieved it for us, they took care of our laundry while

reasonable laundry service too

the advertised plunge pool doesn t exist. it s just a pool.

didn't like the fact that you had to call for the parking door to be opened and the parking entrance did not

the pool helped rejuvenate us and we loved the view from our porch

the hotel is beautifully maintained and the garden and pool provide a lovely area to relax in

besides that the location is great, love the pool and rooms and the service

laundry service just around the corner as well

good laundry service around the corner called 'cafe siete' if you need it

the laundry is located under the stairs, so there is always a pleasant and fresh smell in the common

the tipico breakfast was 10/10

good location, price, and breakfast

everything but the spa was out of service for renovation

breakfast is beyond and the indoor/outdoor courtyard throughout the hotel make this place truly

parking on premises, underground and included in the bedroom rate

breakfast on sunday

a bit on the pricey side with no breakfast

services, romo, wifi

breakfast was good food arrive cold to my table

large kids playground

personnel are friendly and courteous, miss blanca already knows my kids and she's is vere kind to them and always

breakfast buffet with everything you can think of

we used the laundry and spa services, both were super great

they have laundry available

we also used their laundry service and it was extremely fast aswell as cheap

the 'presidential' suite is no larger than a deluxe room and adjacent to the laundry room

the whole place seems like a spa (and smells heavenly)

they did change the room, however it was right next to the laundry room which meant

laundry service was the worst

bed, dog friendly, use of pool and sauna at sister hotel nearby

the pool and breakfast are not onsite as others have outlined

i liked the spa tub and the security of the place. it was also very quiet and clean.

i also got completely ripped off with my laundry and charged $120 for a few

parking is a bit far and unfriendly to walk from and to the place

walking distance to all places in the city and close to the oasis spa which is a great place for a nice massage

there was some problems with the hot water, no room service and the wifi was spotty.

staff were pleasant and they can provide parking and take you there with a shuttle

great location. lovely staff. laundry was done very well.

there was a broken window that didn't open and one window that opened into the laundry room

cleaning the fact that we had our own kitchen living room and garden to relax also a terrace was

there is also a nice kitchen area and the terraces are nice to sit out and have breakfast

wifi is on and off

great hotel, good location and cheap laundry service !

location, very clean and regural room service, hot water, very friendly stuff, quiet and

they have wifi, in our room we didn t get any signal, so we were forced to use our mobile data, but either

no room service or other amenities , no water to drink

wifi would sometimes cut out, but it was good for the most part

breakfast was always different and we couldn't choose

people it is extremely difficult to communicate with night reception ( maybe a course would help) wifi - not

wifi was a little in an out and the room was a bit small for four people

breakfast was terrific

expect clean bed room and nice breakfast and working wi fi and someone opening the door when you come late and

placed next to public coffee and laundry room

first room i was assigned was in a dark corner next to the laundry room

but we ended up in a room right next to the maid's closet, laundry, and morning coffee machine

laundry service is fast and a great price

asked the sheets to be changed and they gave us a new one with even more stains laundry service really expensive

central location, kind staff, quick laundry service. had a great stay.

the did an excellent an efficient laundry service as well

they even had laundry service which was really helpful to us and even had the facility to clean your shoes

laundry is more affordable elsewhere

we used the laundry service which was very quick and the clothes were lovely and clean

also they charge 40q a lb for laundry which was literally outrageous

the cable and wifi were free and rather reliable

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

after the upgrade, wifi is not stable enough for videoconferencing

speedy laundry service

they have laundry service

cheap laundry, it was actually cheaper than nearby laundry places

it had wonderful kitchen and laundry facilities

they also do laundry for a good price

laundry service across the street and center is a block away

little inconvenient to have the parking 3

is beautiful, with a maze of courtyards, dining rooms, rooftop sitting/eating areas, shops, spa business etc

they also organized our spa treatment, which was exceptional

outdoor rooftop bar seemed closed during my stay in the evenings

really enjoyed the coffee in the room too + the laundry service

there is a great and reasonably priced laundry service

no breakfast buffet and have to knock every time to go in to the hotel

the breakfast was also outstanding

big spacious comfortable bed, and the suite has a jacuzzi spa tub

the staff is super sweet and helpful with arranging outside services like laundry, drivers, etc

laundry service

a sound of a laundry next door.

staff was super nice and they allowed us both early check in and late check out at no extra charge

room faced onto the courtyard and common area / bar and it was pretty noisy at times

updating some of the hotel's art while we were staying there and the owner,gustavo, covered our laundry service

close to everywhere, good wii fii, they also offer laundry and transport service for extra charge

my laundry was done and folded for a very reasonable price

additionally, the laundry service was efficient and convenient, which was much appreciated during our extended

in house laundry service was quick and convenient

laundry was expensive and we had to pay some random quetzales, they couldn t even say what for

was excellent, the room was clean, the wifi was fast, and they even do very cheap and fast laundry at a very

this place has a great location, helpful staff, laundry service, good security, and a great value

for an extra charge they did my laundry and it was much appreciated

location, rooms were clean, you could do laundry at very good price

the staff was very friendly and the breakfast was great as well

bought a package that included breakfast (which apparently everyone gets anyway), massages, st

15 - a dingy room at the very back, noise from the laundry next to it

bed was not comfortable, next to the laundry area (a little noisy), window to laundry area gave us no privacy

wifi. variable. dropped al 3 of my devices frequently.

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

all three rooms had weak or almost zero wifi coverage

laundry service offered

staff were helpful with all our questions, organising tours, laundry etc

clothes came back from laundry looking worse than before

laundry service good

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were

is near the hotel that offers laundry and yoga classes

close to great food & drink options, with the hostel 2 doors away providing a good laundry service & rooftop

no coffee for costumers, wifi signal very poor

were lots of choices and it was an excellent hot breakfast

room, amazing patio area, amazing view from 2nd floor terrace, free breakfast, free parking included

wifi is basically nonexistent

wifi poor in room. outside good.

great wifi

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good

internet in my room didn t work, i had to stand by the door to catch wifi

we did laundry and it came back same day

location, quiet & peaceful but near everything, excellent staff who organized an early check in which we really

poor wifi, only works in the courtyard simple breakfast regular personal service not in line with the

the fireplace in the room and manicured lawns

no air conditioning, weak wifi, surly manager other staff were excellent.