location, great room and bed really nice breakfast, laundry room available and at a reasonable price

fact it has an indoor pool which i didn t have time to use and having a wendy s next door with a very short

parking was plentiful

nice selection of breakfast

breakfast not great.

were put in a room way in the back of the place, near the laundry facilities or restaurant

ambiance, history, customer service are bar none

also, it s important to book spa appointments as soon as possible because they book up quickly

fees at check in, room smelled smokey, and room service never showed up on our second day

most disappointing that some pools required spa services to access...

there was no detergent in the dispenser in the laundry room.

laundry area - i swear i heard banjos just getting to the laundry place and then it was small and

laundry facilities, golf course, breakfast!

laundry bag was not in closet to take home dirty clothes

we were there for a baseball tournament and needed a laundry

i admit being surprised to find a laundry on the first floor, near the registration desk and fitness center

having laundry on property was great

decor, ability to use our own streaming services (netflix and amazon prime), very friendly to our pets (since

staff were truly friendly and professional. pet friendly. plenty of parking

early check in, wonderful big suite, very good breakfast with lots of options.

i didn't realize this when booking but the hotel did not have any laundry, and that would have been nice to

also, how about having some laundry bags for patrons dirty clothes

it would be nice if they had a pool and maybe if the gym had a different flooring.

bartender had to sell bottled water and prepared food and also had to deliver room service

of the hotel was closed and i wasn t told room service was only breakfast, bar was closed the two days we

beautiful- nice to have bar and food on property. breakfast was delicious

early check in was nice

unexpected charges for parking ($25/day and pet fee ($75).. location is at the edge of

the rooftop bar was also amazing and incredibly beautiful views at sunset

elevators were slow. wifi was slow. even though we were on 6th floor, street noise was loud.

kids loved it

breakfast was off the charts wonderful. location was great!

cleanliness and amenities such as the free drinks and pool

the indoor pool was clean

roof top bar was wonderful

the only thing i didn't like was the lack of a laundry room, which the holiday express hotels all have in the

no guest laundry breakfast cost to much parking sucked if you have a big vehicles

the smell was not pleasant. it was like dirty laundry everywhere.

very comfortable and free laundry facilities were a great convenience.

room was in lower level where could not get reception and was next to laundry room - very loud in the morning

pet fee is very high. they charged $75! on-site laundry had broken machines with no

they brought 1 & said all others were in the laundry

beds are very comfortable. gym is nice and very clean.

prior to my arrival i received a phone call stating that my room was ready as i had requested an early check

pet friendly and beautiful accommodations for the price

had a full laundry bag of clothing that was taken from our room by cleaning staff

amenities nice appreciated the laundry so we could pack less for the trip

the pillows were terrible they reminded me of a sack of laundry

to the ashville surrounding mountains, friendliness of front desk and valet parking staff, gym, towels, bottled

gym was cramped

is now a bar with live music until around 11pm and it was quite loud in the room

room service was absent even though we had asked

wifi was extremely weak and dropped out so much i could not use it

to change rooms . mainly , add self parking option and , ev charger somewhere .

no dining room service after 9

from location to design choices and the roof top bar to incredible restaurant

they have a rooftop bar with an amazing view and a speakeasy down below in the basement

rooftop bar closed earlier than we would have liked for a weekend. small thing.

the roof top bar said it was open until 11pm and closed at 9pm, on a saturday, valentine s weekend

like that i had to pay for parking, there was no refrigerator in the room and there are no no -pet rooms

it is convenient and we appreciated the laundry facility

this is strange to me but they didn't have those small plastic bags for laundry which i found strange

not kids friendly as kids can open the bathroom door anytime

wonderful gym

location , the staff, the rooftop bar , the decor esp the library and make your own lavender

breakfast was delicious, all staff were extremely friendly and helpful

gym needs cables, trx or bands for back workouts

breakfast, there was none.

restaurant & bar were very good

happy to bring our dog and pleasantly surprised how exceptionally clean everything was giving the pet friendly

the place has laundry on-site with soap supplied by the front desk cost $1-$2 to wash and dry

hotel amenities were very cool: pool area, roof top patio, laundry

it has laundry facilities next to the swimming pool and work out room

the indoor pool, working spaces, and morning breakfast were great

breakfast, happy hour, gym, etc

hotel room, laundry room, parking

parking on site an laundry very useful

unfortunately during our stay the pool facilities were closed

the pool wasn t open being july we thought it would be open.

liked the open lobby with bar, pool table, games for kids & foster doggies, meeting doggies in the halls

the live music in the bar on thursday and friday was wonderful

online states a mini bar & room service

lobby bar is perfect place to relax and listen to great music

liked the location, we like the outdoor seating area in the front of the hotel, i enjoyed the fitness room

we had drinks in the bar each evening. loved the atmosphere -- live music was great.

size room, cookies during day, coffee out always, hot breakfast and laundry

to room across from laundry and someone decided to do laundry after 11 p

on-site parking. laundry facilities. nice selection of food in the morning. accommodating staff.

5hrs for a small load of laundry to dry

laundry facilities could have been a bit nicer

little outdated, found a hair on a towel & had an empty lotion bottle, wifi was so so, and bed was hard

in extremely late and the customer service was extremely friendly and offered a late check out

we arrived to scope out the property the parking lot was almost empty, less than 8 vehicles

staff offered to let me park my touring motorcycle under the parking overhang overnight (torrential rainstorm)

overpriced due to no breakfast and the fact that they have no swimming pool

my room was in front of the elevator and coin laundry, so there were people talking for a long time that we

the kids enjoyed the pool area

indoor outdoor pools are ones that my kids always love

the pool was a plus for my daughter, she enjoyed very much

parking was a little weird and the first night we had to park in the lot they share with an outback

laundry should be free to customers.

employees were nice. laundry facilities

she worked the front desk, did the laundry, and made sure clean towels were stock at pool

nasty smell on 2nd floor in laundry room

i loved that i could do my laundry on site before heading home from

friendly staff, laundry on site, small kitchen in the room, pleasant breakfast.

laundry room on-site

say that you are pet friendly but have no location for dogs to go outside

like the set up of the room with a living room area, a kitchen and separate bedroom

the gym has nice equipment and free weights

laundry was behind

also, there's free laundry for guests

had a free laundry and indoor and outdoor pool and a restaurants on site

convenient location. super friendly staff, free laundry and good food in the restaurant.

restaurant, bar pool

room was fine! liked that u have a laundry facility! did not use the fitness center-looked nice

we also made use of the self service laundry whilst we were there which was a great help

no laundry facility

outside doors to rooms. i like that they had a laundry facility in the hotel.

laundry on site (coins only/no card reader) coins will need to be exchanged at front desk with cash

hotel was pretty standard with most of what you'd expect - pool, gym, breakfast, laundry services

didnt like the fact we couldnt use a card to pay for laundry as we didnt have quarters

had decent parking, well lit.

the big thing: free wifi is only available if you join the marriott bonvoy program

more parking

clean room, easy access to city and freeways. on-site laundry.

only one elevator and it broke down briefly. not many laundry washers and ice machines

they also have laundry for guests, which came in clutch with an 18 month old

staff was not friendly, he treated me very cold and unwelcome when i asked for change for the laundry

good size room, it was clean. breakfast was good. good to have free parking and a laundry room.

i did do a load of laundry, $5 plus soap

walked across parking lot to carrabba's

so clean and modern decor. pool was clean.

bar in the welcome area

kind of small parking lot area

very clean. guest laundry on site. and the subtle hidden jokes all over.

we used the laundry facilities and found them to be clean and in good working order

i used their laundry facilities

lady at breakfast was super

also got a chance to check out the gym that was great definitely up to-date equipment with a view into the pool

we brought our own laundry down front attendant not sure about the laundry

no laundry facilities

we did laundry there and the staff even went above and beyond and folded our laundry

shocked to learn there was no laundry facilities

great bed! and breakfast was awesome! the room refrigerator was very handy.

barrier to doing laundry was need for tap to pay

the gym and laundry facilities always kept clean

really liked the full kitchen (fridge, microwave, dishwasher, sink, etc

indoor heated pool did not feel heated

very clean and comfortable. breakfast very efficient and clean dining area.

enough soap, no laundry bags, they did an early hold on my bank account for more money than what was supposed

the kitchen and how spacious the room is.

nice pool large room nice breakfast

hot tub & pool, lights need replacing, lack of attention to food safety at breakfast by 2 staff members

the gym was very small

pool was chilly. no hot tub/spa

we did struggle to find adequate parking but, other than that, no complaints.

our kids enjoyed the indoor pool

free parking

swimming pool

toilet was way too low and no bar to get down to it. other than that was perfect stay.

could not find the fitness center

this is an upscale 4star hotel right in biltmore village that had restaurant, bar, spa in the main building

the restaurant and bar has a good selection of food and drinks - while we were there we saw a lot of families

breakfast included only means you get a credit to use at the restaurant or room service

are no laundry facilities at the hotel

no laundry

full laundry bags on floor outside our door from before we arrived, entire time we were there

pet friendly was a bonus

a bar would also be a nice feature considering the price we pay to stay

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

lots of parking

indoor pool was awesome

pool was quite cold but kids did't care

wonderful staff and loved the swimming pool and hot tub was great for my spine issues

you need cash for the laundry and snack machines so take quarters with you

good guest laundry.

laundry facilities didn t have detergent

of room , right across from vending machines, laundry and elevator

i was able to use the guest laundry and wash a few things

good location, decent breakfast, good price. i used the laundry facilities and they worked well.

not enough washing machines -- it was hard to do laundry.

facilities, incl the gym were really nice

breakfast and room excellent. plenty of room

safe, well lite parking lot

no laundry we needed wash clothes nearest laundry was 4 miles

most places i stay like hampton inn or fairfield inn have laundry facilities so i didn t think i was asking

wanted to know if there was a laundry nearby

noise from the road outside, no laundry facilities.

was right next to the door where they had the cleaning supplies and laundry

awesome gym

with fireplace was nice with the bar near by

renee at the bar was very knowledgeable about the area, and made us feel welcome

breakfast

shuttle only to airport when there's so much downtown.

my kids however loved it

breakfast and location

near the hotel and the walls must be paper thin as we heard every conversation in the lobby and parking lot,

always a parking spot

clean habitation, the pool.

laundry facilities

handy to have laundry room

the location the spa the breakfast the late checkout the beds everything was fantastic

very quiet,spa was amazing and private,breakfast was great,very modern, clean, quiet toilet

wifi was down only for a bit

my room was right next to the laundry room so i was disturbed my entire sty

they have laundry machines, too

breakfasts and the laundry facilities were down

there were no laundry bags, the shampoo seemed watered down

be honest we pulled up and saw that the windows were open and people had laundry hanging out of them

we used the fitness room and the laundry services to do a load of laundry no complaints

clean. has laundry. friendly staff. reasonable price.

they have on site guest laundry

pool is open til 10pm, and laundry room was clean

the continental breakfast was good and the staff in the kitchen kept the dining area so clean even as we were

breakfast, no laundry facilities, price is overrated.

disgusting, there was a layer of dust over everything and when i went to grab a bag for my dirty laundry there

no laundry service

the facilities and the gym were nice

staff was friendly, breakfast was tasty and each day there were different hot items, plenty of parking

and not a big deal for most, but the guest laundry dryer did not work well

never had cash at the desk. needed change for laundry and for snacks.

clean room and pool. good breakfast

great location, very comfortable room, friendly staff, yummy breakfast

clean, late check out

only complaint was that our room was so close to the maid-housekeeping laundry and office rooms

was a bad smell there was an open door in full view from the front desk filled with bins of dirty laundry and

room was probably in the highest traffic area of the hotel - next to the ice machine, next to laundry, next to

not to mention countless loads of laundry along with hours of cleaning the car and house making sure we didn

have to go off-site to do laundry

the was a laundry and it was clean

were super comfortable and nice room behind hotel there is a small trail and pool had toys for kids to play with

guy smoking weed in the parking lot

the pool area, with the mountains in the background, was

it is located behind the parking lot

did not have a laundry area.

prefer a hotel that charges one flat rate and includes breakfast and laundry room

this hilton did not provide breakfast for guests nor did they have laundry facilities

no laundry service.

bar and bar tender were nice, very good to have bar mix which was good.