the hotel also has a guest laundry room which is always a benefit to guests as needed

the pool is only a very tiny and shallow pool. we chose not to use it after seeing the size.

kids thought pool too small ;)

even had free open wifi

great breakfast, great location, super friendly staff, huge suite. lots of parking.

no detergent available for laundry.

using the gym was always fun

quick and easy check in and out free parking complimentary breakfast very nice rooms

mini kitchen

breakfast was good, nice pancake machine which catch kids attention!

guest laundry was not working either, that was a shame

clean, very good amenities such as workspace, coffee/tea station, laundry, pool, fitness room, and excellent

wonderful check in clean! great breakfast pool was clean and great for kids!

it has everything you need, cool swimming pool and gym, comfortable bed and sofa

rooms, staff, bar were excellent!

guest laundry is great but please have a coin machine.

wifi was confusing didn t know if i was connected or not.

the lack of food, no room service, only a continental breakfast is available.

of the two ev chargers was broken

bed was very comfy, the gym was a great place to break a sweat

parking as a bit cramped but that the drivers, not the property per say

booking a time for the pool was awesome, as the pool was a huge deal for my daughter and it made her stay

also the pool was dirty, my kids had goggles and i used them thats when i saw how someone needs to vacuum the

$300 per night for a small room and that was for sat/sun/mon! no hot tub and no mats in the gym.

breakfast is absolutely amazing , fresh fruits and toasts are great. very friendly staff .

also public laundry with indoor swimming pool

clean. kitchen in room and free breakfast. friendly staff. laundry room. exercise room.

breakfast continental very good with eggs and hot waffle

spacious parking lot with easy access

all the kitchen amenities available was great to have- breakfast, especially the pancakes which were so

laundry and drier were charging 2 dollars each

liked that they had guest laundry available

laundry facilities were not yet up and running (the main reason for choosing this hotel to stay in

you can enter from the 24 hr gym or a hallway that also leads to laundry

the pool had an unexpected shut down while we were there, so we didn t get to use it

lovely clean rooms, great beds and bedding. laundry on site was a bonus

landry facility only 1 building , need to walk outside to do your laundry

that there was no laundry

great staff. good continental breakfast. laundry on site. thanks

good accommodation, clean and has really good breakfast. would choose again if coming to ottawa.

the only thing is that the pool is not yet accessible but everything other than that is amazing

room service was forgotten about until we made a second call to check on it

coffee in room ,no wifi info no tv channel guide ,someone tried to enter room during stay , no one at counter

there was no bar soap in the room when we checked in when front desk was called and we asked for some they

i didn t realize there was a shuttle from the airport, so i took an uber in, on the way back to the airport

i enjoyed the little extras in our room such as a good blow dryer, a laundry line in the bathroom to hang wet

tons of add on amenities like golf and the spa cons: extra cost for high speed wifi - the wifi was not working

downstairs common area wifi was weak, parking should be free for an out of the city hotel

pet friendly is a huge help for us

pool, kid pool, beautiful room. early check in.

the restaurant and bar area looked wonderful

the laundry room, the dryer was broken

close to airport, shuttle service, keg and timmy s next door, laundry facilities for guests.

i had to take wet towels to the laundry and pick up fresh ones each day

i did like the bed. also the laundry don't need to buy detergent and bounce.

great tv, pool and breakfast

and detergent if you want to use the laundry facility

great facilities (gym, pool, laundry), large room, good complimentary breakfast, friendly staff

laundry room that didn't charge too much money

there are laundry available for 2 cad each washer and dryer

the hot tub was comfortable and i was able to do laundry

no laundry for guests

it was wonderful from the booking to our arrival our room pool etc will definitely be back

24 hour room service at a hotel by the airport would be a great idea

room was not well taken care of, the staff/kitchen was not prepared for the amount of people that would be

the only flaw is that i cannot stay here when i'm travelling with my pet...

not only did they come in to clean they threw away the laundry soap i had brought with me

location, huge room, free shuttle from airport, tasty breakfast included, self-serve laundry (just what i needed

it has a swimming pool and can do laundry. close to airport.

we left on monday morning and the dirty laundry was still there

kids were running rampant (screaming and yelling and running up and down the hallway riding in a laundry cart

our room was beside laundry room so hallway was always cluttered with laundry/cleaning carts

the airport shuttle service was excellent

breakfast

good included breakfast, small pool and exercise room, convenient location with airport shuttle and sufficient

woman who checked us in let us choose our room when she saw how excited my daughter was about the pool so we

the common areas/pool/gym are understandably closed, while the laundry room is accessible

laundry machines were not all working, this was a major amenities to be counted on

had all facilities, breakfast good, coffee, tea all day, laundry good.

several amenities available, such as a laundry room, gym, and pool

small negative was the pool chemicals caused eye irritation

however i was told there is a laundry service available which is collected in the morning only

when we arrived, i asked about the laundry room and we were told the machines were not working except for 1

cost of laundry too high 4 dollars each machine

excessive noise from the laundry room and the laundry pick up,other then that everything else

we appreciated the gym access

nice size laundry

love the laundry facility

laundry facilities, the big rooms, the kitchenette facilities, laid-back atmosphere, and friendly

onsite laundry and grocery shopping for long stays

absolutely everything, especially the breakfast

the option of being able to do laundry was great

they need to add another washer and dryer in the laundry facility.

provision of other little things like not paying for laundry soap

having laundry facilities was a big plus

the guest laundry is good

sounds in the room, like laundry machines or ventilation was loud when trying to go to sleep

super friendly staff , room is very spacious , cleaning and room service was great

layout of the property,gym

the kids upstairs running till 1am so the sleep was short

during the pandemic, i frequently use room service, but it did not exist at this hotel

good on site restaurant very helpful staff ,guest laundry ( a must for road travelers

had to offer such as a fitness centre and incurred costs for parking and a drop in fee at a local gym

i travelled with 3 kids no sofa bed in the family room we got.

no continental breakfast or swimming pool

great room service staff

downtown, big rooms with full kitchen, pullout sofa mattress was comfortable, breakfast included, laundry room

bonus reasonably priced laundry and lovely pool

laundry and dryer very useful breakfast very good parking closed size of the room

we did not use the pool or laundry facilities but both areas looked clean and larger than in many hotels

there was everything we needed, including laundry facilities

was no washing tablets in the hotel shop so we were unable to do our laundry, restaurant is quite expensive and

location and it had laundry facilities

clean, had a swimming pool and gym, large bathroom, laundry facilities and room comes with a

gym needed more lower body workout

(the pool was of a good size)

she gave me a late check out cause booking

the gym was amazing and the lobby was a great meeting place

the bar tender was amazing

allowed access to microwave, use of mezzanine for meetings, has swimming pool access, great customer service

clean room, fast service, affordable valet service with a good breakfast what more do you

they had onsite coin laundry which was handy

away from the 1 train; its fitness center is well stocked with equipment & free weights; the laundry room is

the room service was totally unsatisfactory

the gym was pretty well equipped with good quality equipment that included treadmills, free weights,

downtown location, inddoor swimming pool

wifi went off for 24 hours

it has a kitchen, a bathtub, a stunning view on ottawa

toaster in the kitchen

smell like a gym with full of sweaty people

there was a burnt out light in the kitchen

when i called i was accused of stealing a laundry bag

variety of the gym equipment would be appreciated

fault would be that there is no room service or breakfast buffet

clean rooms, comfortable beds, nice fitness center, nice bar and commmons area

they don t have breakfast, or room service

it appears the problem was with call-in staff) the laundry soap is quite scented the washer/dryer combination

finally, a laundry bag would be useful; we stayed for six days, so needed it

only being allowed to order room service with no access to a restaurant in the building

breakfast exceeded

was a very slight pet odour in the room on entry

terrible atmosphere in the bar and restaurant

extremely pet-friendly

salad for room service, with excellent service overall - fast and courteous

had booked a one night get away with our kids

did i mention they have free wifi too

clean well maintained laundry facility

there are some additional facilities such as pool and laundry room

there are laundry facilities and a great restaurant on the main level

location, it was clean and staff were so lovely - helping out with laundry

laundry room right next to our room was good to have

the staff was friendly and the onsite laundry was a nice surprise

i was able to get a late check out which was very helpful

gym was excellent, wish there was a pool though :(

the breakfast was very good, and room service was speedy

wifi was terrible

having access to kitchen supplies, staff was really helpful and it was great to have access to laundry for a

laundry facilities helpful, on site parking reasonable

the gym and laundry facilities

there is a laundry facility in the basement

have laundry room in the basement, $1

comfy bed good cooking facilities , laundry facilities

we were able to do laundry and cook a meal

large windows, kitchen, laundry (eventhough we do not need it i appreciate the thoughtfulness)

the staff were friendly and extremely helpful. i was able to get an early check in

its very spacious. love the kitchen. had a great stay. highly recommended

maybe a self service laundry facility on the premises might be nice.

laundry was a little expensive

the laundry service was very pricey

okay but pillows were below standard, no bathrobe, no make up mirror in the bathroom, no bag for laundry, no

hot tub / spa not operational

loved our hotel suite - it was just a regular room , but it had a bedroom , full kitchen , and living room with

hotel, perfect location, apartment style with a living room and full kitchen separated from the bedroom

i was there for work and had a bit of issue with the wifi one night

we liked the full kitchen

the kitchen has everything one can need (no oven, but stove, microwave, fridge, etc

pet friendly at a resonable rate for pet

changed their menu daily so you cannot look at a menu or know what you would like to order for room service as

the kids really enjoyed the pool

pool is small, but well maintained, and the kids loved it

buffet breakfast was good - i believe it was an additional $16 per adult and $8 for kids

location; good bed confort; spacious room; great breakfast; effective service (eg express laundry); easy access

a few small potential service improvements (eg no shoe kit in the room, no replacement of the laundry bag once

a second gym in the squash section that they don't talk about and which is better than the pool fitness

kids loved the pool facilities

room was not ready by 2 pm and i was told to wait at the reception with my 2 kids

no laundry bags in the room

the laundry service is horrible

air conditioning on the bed sheets giving a wet damp smell, would expect fresh laundry

we like the fairmonts as they are pet friendly

my kids were so sad we couldn’t stay at the hotel longer

no laundry facilities (apart from dry cleaning) but this isn t a huge issue.

it was like putting your head in a washing machine where you have forgotten a wet load of laundry for 5 days

no laundry mat for the guest to do it for longer stays.

pool was great as was the gym facility restaurants were excellent and the servers were friendly with the children

was looking for some *moderate* social interaction and ended up wishing i had ordered room service given the

the parking is cheeper and easily accessible it will be awesome if they provide in room care for kids

veryyy beautiful and clean! i like the mini bar concept.

close to a lot of homeless shelters close by which i didn t love, waking around with my two kids

we were disappointed they didn t have room service and instead of a nespresso machine a keurig or room service

i also would have liked room service to be available a bit later; 10 pm was too early and we weren't able to

probably the only downside was the lack of laundry detergent

all appliances were clean and worked ok but some are very old, laundry room in particular, don't think it's

our room had all the requirements for a suite hotel, cooking and even laundry in our room

they have everything in the kitchen, and have laundry area

very nice room, good renovation, clean, has its own in-room laundry, dishwasher.

the self servided laundry was convenient and helpful

we had wiped down our room ourselves after checking in, we then had to waste our night doing laundry instead of

room was next to laundry room, shouldn't be washing past 11:00pm

we travelled with family and their kids could not swim in the pool as they saw feces floating in the pool

it isn't ok to let your kids scream like banshees and run up and down hotel corridors and through your room,

took our towels from room in morning never brought any back they said we would get towels when laundry was

they don't have laundry machines

also laundry machines for customers , it will be great restaurant and bar for evenings and night at the

i wasn't expecting to pay for parking.

pool was out of service/renovations

wish wifi was a bit faster.

spa suite king bed

we spent the evening enjoying tea and treats having great conversation with family around the fireplace

fireplace is a nice touch

the swiss hotel was charming, clean and cozy, we had a nicely decorated room with a fireplace

gym is roomy, pool seems small (but good deck space) but for what it is mostly used for, our kids, it's a

pool area needs more chairs, towels to be available.

gym and caffe in the room

bar staff were absolutely amazing

we used the gym daily

also, it's next to the gym, if you want to go train at nights in the weekend, prepare yourself to walk past

i said that because the kids usually love a pool and they wanted to go swimming

me and my girlfriend truly enjoyed ourselves and the breakfast in

it was inconvenient with 2 little kids

wifi is fine

i guess you have to clean ( not laundry towels etc) but there is soap and scrubber etc under bathroom sink for

our room was over the basement which contained the laundry which was a little noisy during the day and the sump

and parliament hill, entirely adequate breakfast, balcony with seating, handy little kitchenette, laundry drying

our room was beside the laundry room and it was a bit noisy.

there were laundry facilities on site, i couldn't find them

there is a laundry space in the corridor, vending machines and ice maker

disappointed , breakfast excellent , 24 hrs good coffee and tea complimentary to all, also have laundry

easy check in, nice staff, self serve laundry on site

easy access to laundry and swimming pool

indoor, large spaces, secure) -the facility (great breakfast, warm pool, fitness room, guest laundry, lots of

access to guest laundry

view, very spacious rooms, free wifi, spotlessly clean laundry facilities for guests and very close to public

clean room, super friendly staff, location closed by to downtown, free parking, laundry facility, gym, and pool

had laundry facilities onsite

would not exchange currency so we could do laundry and only way to pay was with cad

the laundry facilities were also not clearly explained by the reception staff upon arrival

good value hotel with excellent complimentary breakfast small pool and laundry room for guests

laundry room could also be very busy in the evening

i washed my jeans with their laundry service but it has been squeezed and i am unable to wear

proximity to everywhere we needed to get to, comfortable room, great walk-in shower, nice laundry facilities,

laundry service is a plus. parking is always available.

we also enjoyed how the swimming pool had salt water and not typical chlorine

breakfast was limited to fruits, yogurt and energy bars

lots of parking

if you have kids, there is a nice pool for them to play

can be considered to equip self laundry service.

also tje fact that the pool area has extended hours:

location is excellent and the free parking was an excellent perk

reserved for lane swimming instead of having all space in the two pools dedicated to screaming kids

the breakfast is delicious, as are all the meals served in the restaurant

fireplace, beds the bath tub

the gym they don't have weights

friendly and helpful staff, tasty breakfast with good value for money, free parking and good wifi

wifi kept kicking everyone off and was very frustrating for us and felt like the people at

parking lot, lack of signing

no laundry services

pet friendly, clean, fairly quiet inspite the location.

the stay included a decent breakfast

excellent location pet friendly clean parking outside room

in pet friendly rooms add bro or swiffer so we can deal with what comes in on feet after walks

room was next to the laundry and other facilities which were extremely noisy all night long

kept a laundry bag in the guest laundry room, somebody stole it

we had to go elsewhere to do our laundry

the air condition is great my husband like the self service laundry facilities

the laundry room could have more than one machine. good but basic breakfast

we were over joyed to find a laundry as well

no problem, but environmental save water, laundry

was excellent, really found it convenient that they had a laundry, and the laundry prices were reasonable $2

the counter staff was very helpful to address our laundry needs

laundry facility for long term guests, value for money

laundry services, breakfast included, easy location for day trips in and around ottawa.

ibrations of machinery near rooms, don t if it was related to laundry activities)

we used the laundry room located near the office and it was only $2 per load for both the washer and dryer,

the bed was comfortable, the pool was really nice, and i'm glad they had a laundry station!!

availability of ice (no extra fee) as well as laundry

that no english channels we re available wifi was terrible !!

i have to say that the room was cleantv, room service if any

reception parking spot

clean and tidy room with microwave and fridge. wifi is great. location is good.

the wifi was no good. slow and constantly signing out.

wifi was really really slow couldn t watch any videos and a/c keep stoping and i have wake up and

food, gym, cleanliness, free parking

lots of parking

they were friendly, helpful and clean. the breakfast was good.

wifi very low speed

there is no laundry room

breakfast, no parking and the bed comfort wasn't that great all compared to the previous years that we've stayed

we really enjoyed the spa it was a nice area to relax and disconnect

the place was nice and clean. very friendly staff. awesome outdoor pool

the outdoor heated pool/hot tub

friendly staff and good breakfast option included. pet friendly is a big plus

good breakfast for the price. clean and convenient. free parking.

access to ground floor room from the parking lot directly.

breakfast was good location was ideal close to everything stores etc...

only 2 floors; well laid out; close to a good buffet: good breakfast on the property

the space and tables must be more, it was crowded and no place to sit, and their should be more laundry rooms,

the laundry facility was very good

and helpful) to room (spacious, clean and neat) to breakfast (suits all tastes and diverse) to parking lot to

cleanliness. good parking

the pool was nice

laundry situation is a hassle - you need 12 one dollar coins to operate the machines and there s

front desk could not provide change for laundry facility or vending.

no coins available at front desk for guest laundry

no change for the laundry room at front desk had to go out for

great staff, quiet room, location, pool, hot or cold breakfast, plus checkout not till 12pm