very friendly staff, comfortable room. convenient laundry facilities, convenient location

they did a full renovation of the hallways, stairways, laundry room, workout room and i'm not sure if they had

the laundry room had only 2 machines and one of them were out of service.

poor laundry

tight parking

were told when we checked in that laundry facilities were available but when we checked both dryers were out of

friendly staff, clean hotel, breakfast is good, nice pool & workout room, laundry facilities are adequate,

adequate breakfast nice laundry facilities.

everything was great. smooth check in. friendly staff. good breakfast. clean room!

breakfast was less well-stocked than anticipated.

staff was friendly and helpful, and the laundry facility was good

had laundry facilities

location, pleasant helpful staff, good breakfast, laundry

breakfast was great, room was nice and the staff was pleasant.

clean rooms, excellent free breakfast, very accommodating staff, close location to atomic transit bus stop

casino is just a short walk

loved the free breakfast buffet

as including a free breakfast, which was not true

buffet in casino

in order to eat at restaurant you have to cross the casino smoking section

suite easily accommodated four women with lots of luggage and golf clubs

complimentary breakfast was great

we were there for a concert uncle kracker at the casino we stood there we have no complaints

beautiful location and walking distance to casino!

friendly staff extremely pet friendly! nice facility with great views.

besides the high room rate, the resort charge and my bar bill, this place that i had been longing to stay at

fireplace in the room was most enjoyable each evening

had talked with staff long before booking asking for spa pamphlets

the heated pool and spa were not open

take the free shuttle to downtown santa fe and walk as much of the plaza and museums as you like, but for true

exercise room, ice machine pool, hot tub, free breakfast and laundry are nice amenities

the pool area was very slippery could use a coat of non slip pool coating

the room was comfortable. the grab and go breakfast was nice.

the hotel is updated, decorated well and very clean. the pool and fitness center are open.

the kids had a blast though

laundry room no machines working properly

friendly staff, laundry facility on site, jacuzzi

standard of double tree, laundry facility, proximity to restaurants

friendly, heated pool with long hours, very comfortable, no worries when arrived

room mate needed help with tv and wifi and got little

laundry facilities on site

we used the laundry facilities which were very good

am used to having a laundry bag in my room

the laundry was clean, which we utilized

laundry on the premises was nice

furniture was beaten up, hair in bathtub, room next to laundry and noisy

laundry

the convience of a guest laundry was also a plus

the laundry was a little messy but not a huge deal

not ready non existent shuttle service- even though i asked 24 hrs in advance no coins for laundry at front desk

ability to do laundry at the hotel ($2 washer and $2 dryer)

i was happy with the guest laundry (2 dollars for the washing machine and 2 dollars for 40 mins dryer) 1 dollar

you can hear the laundry room or whatever it is early in the morning right below the bed

self-laundry machine on site was a big plus for me

made use of laundry facilities at $4 for wash and dry in total which we felt reasonable

and i was happy i could wash clothes and be ready to go home with laundry done

laundry facilities also very good and

there are laundry facilities on site

laundry done thru hotel is very pricey

requested a laundry bag for room but never received

also had a facility for doing laundry (quarters

our stay to chill, get some laundry done and visit santa fe

the laundry room was filthy the vending soda machine was empty

the elevator was out of order and the guest laundry area was very dirty.

it would've been nice if they offered laundry detergent (either in a machine or at desk) and change machine

they have laundry facilities as well

on-site laundry was a bonus

the rooms do have physical keys, so we had to be careful not to lose those, and coin-operated laundry is

laundry available on site at no charge

to use laundry because the machines needed loads of change that we didn t have and hotel couldn t

hot water issues and i was doing some laundry after being on the road and the dryer wasn t working

breakfast options were great and the flexibility of where we could get full service breakfast was

we had a fireplace and a butler

when we arrived, they gave us a room on the ground floor, facing the street , very noisy , the wifi didn t

also the continental breakfast was ok, not hing

bar closed at 9ud83dude48 no guest laundry. we expected more!

the room, the gym and hot tub were great, as was the room service.

was problematic, but they fell over themselves to make it up, including: reducing our pet fee and not charging

forgot an early wake up call small things like english muffins sent from room service not cooked small

hallway was also quite noisy room service took almost 3 times the quoted time and was

did my laundry the last morning

pool was closed, laundry room too small, only one of the machines was working

the room was nice and the breakfast was very good. we used the laundry and it was very nice.g

very quiet. has a laundry room.

washer broke guest laundry

no on-site laundry or laundry/dry cleaning service.

room service is was not available 24 hours

couldn't get a wifi

the hotel is nice and pet friendly. the rooms were clean and spacious. the staff was friendly.

enjoyed the real fire in the fireplace and the hot cider available

the front desk could keep some change on hand for the laundry room facilities.

i didn't use the self- laundry, but would have and packed lighter had i known they were there

of the personal complain of our room next to the laundry room, the place lacked any atmosphere whatsoever

first room they put us in was next to the laundry, out the window was the air conditioning unit and i think the

residents were hiding filled trash bags in laundry rooms - i saw food bags in stairwells

great laundry service, both rapid and perfectly presented

in the covid 19, they charge one time pet fee $75 for the first dog

was great, the pet-friendliness was lovely, and the steakhouse was superb

pet fee $75 nearly doubling the room cost.

room service would have been convenient for us since most restaurants don t allow pets.

our room was next to the laundry room. didn t enjoy the smell of chemicals.

thing we didn't like was that we thought there was a laundry room available but instead they only had wash &

there was no laundry facilities on site.

believe there was an on site laundry near our room that ran all night long making a loud noise like a jet engine

the pool was closed due to covid.

solved a room capacity issue in a friendly and proactive manner, excellent restaurant and bar and the location

once in my room the restaurant kitchen was next to the room

had a room with a fireplace and a bar area and a separate sleeping room

i arrived in town at 10am and had to wait until 4pm to check in as they wouldn’t accommodate an early check

they are extremely pet friendly

bar was very friendly

the rooms were perfect - ours had a little fireplace that we used in the evening

beautiful and rooms had robes, slippers, fireplace and turn down service! food was excellent!

the rooms with fireplace are totally worth it

was shocked that this hotel didn't have a pool or spa area

my kids loved swimming in the pool and hot tub

remote didn t work, fireplace fires were allowed to go out in early evening

the pull out couch/bed that my kids slept on was lumpy and old mattress

desk experience is always fast and pleasant, concierge is friendly and knowledgeable, room service is quick and

there are fireplaces going in the lobby area and many comfortable areas to sit

we were with 2 kids, so the only option available was the room with 2 double beds, which were tiny

gorgeous swimming pool insane we were alone all the time

dog friendly , very central to the square, great pool, really lovely

is excellent, clean room, conveniently located, restaurant on site, pet friendly, and very friendly staff

the bar was cozy, yet large and had very good food prices during happy hour

fantastic breakfast

our room was amazing, incredible decor, a separate kitchen / bar, a kiva fireplace, a very comfy king bed and

valet service although parking is very close

the tilework in the bathroom and elsewhere are absolutely gorgeous, as is the spa and gym areas, the pool, and

exceptional staff that goes above and beyond for guests. incredible breakfast.

they need laundry facilities on site

center and laundry and restaurant not functioning due to refurbishment although they are still advertised on

a guest laundry would have been beneficial

terrible wifi, laundry broken, pool closed despite it being the lead photo in

no breakfast , no laundry

the kids enjoyed the rooftop pool and the kickback happy hour was great for a snack to hold everyone

we missed garbage can liners. the pool should be open until midnight!

did not care for the pets being allowed in the dining areas.

kids get in the hot tub a lot

free breakfast and free drinks and buffet at night

we ask for rooms close to our kids that didn't happen my wifes and my room was small not confortable at all

we knew there were dining establishments on site, as well as room service, but there were no menus in the room

renovation and better room service it took a long time to clean our room

the spa was great, and we enjoyed the pool also

the valet parking staff are exceptional: friendly, helpful, efficient

laundry facilities were great, clean, available

good location, well kept rooms and grounds, nice pool.

facilities, very clean very nice and the pool water perfect temperature, breakfast very good

breakfast was great. service top notch. location excellent.

clean, updated and free breakfast was very good!