their restaurant and bar were closed due to a fire.

also, there is a wire soap dish affixed to the shower wall for a bar of soap

we ordered room service and the food and service was awesome.

nice, and the rooms are exceptional, everything is very clean, staff is friendly and we loved the room service

great bar there too

the ice machine was broken and guest laundry wasn t working

clean, nice landscaping, laundry facility. rebecca was nice

there is a very useful guest laundry and at $3 a pop it s also very affordable

the laundry

the breakfast was fine, i have celiacs and they had fresh hard boiled eggs and yogurt so i was able to

management was rude. only the bar tender was respectful

grab bar should be at the back of shower stall not the front

breakfast actually made me a little sick but it was because of my own fault

haven't seen a hotel breakfast like that in a long long time

so many fruit flies at breakfast

breakfast isn t the best unless you like waffles

my granddaughter loved the pool

primary reason has always been facility in each room will have a full kitchen

room service due to understaffed we were only about to get fresh towels when we asked our trash

also the pool was super warm our first night but the 2 nd night not so much it was a big

breakfast was great

washer seems not work very well, the drying function cannot work, and need to ask for laundry detergent

laundry facilities have only one washer and dryer

poor laundry

the hotel has a lot of amenities (e.g. laundry, restaurant, pool).

wifi issues

friendly staff, big room, next to applebys, laundry on site, decent car park, quiet rooms, comfortable beds,

hour front desk with a little shop laundry and a care package of food when you leave very nice touch

fire place & breakfast

loved the breakfast

very friendly staff. the water in the pool was warm. so many motels have the water too cold.

the room location was near the laundry room and on the first floor where water and flushing can be heard

everything the food on point the amenities for the kids are great

forward to returning in the summer to take advantage of the outdoor pool and splash pad for the kids

the bar restaurant has a limited menu which was unfortunate since the main one was closed

cleanliness, restaurant options, pool area for adults and kids.

laundry was taken by someone who was apparently washing clothes for the week , it took almost 3

the pool and breakfast hours were convenient too, will definitely stay here again

breakfast was loud, too many tvs on, busy and a little stressful

i didn t like that in the pool there was a team of kids in the pool & weren t behaving

indoor pool was open for my kids to enjoy, plenty of parking and near a lot of restraints and groceries

washing machines and dryers to wash all of clothes, 1usd which was perfect when traveling with 3 kids on 3 week

friendly staff clean room great breakfast

kitchen seemed overwhelmed with breakfast goers , needed more food if you didn t get there early

it was hard enough getting the 3 little kids to bed

loved that it offers full kitchen with oven and everything

very cheap guest laundry

was extremely small, no forks, wifi was hard to get and keep, no place to sit except one chair squeezed in the

there was a keurig in the kitchen but it was obvious it had not been cleaned for a while as i found a large

was a small resort with amenities like pool, gym, restaurant , spa , coffee shop, concierge

were over the restaurant/kitchen and it was noisy

laundry machine was not working (however, the staff was extremely helpful with finding me an

the walls were pretty thin so woke up to the kids in the next room arguing at 6 am.

walking across parking lot to isaac's was great also

breakfast area was small for the amount of people trying to get a space to eat

one bed , i would rather have 2 beds for the kids

would have liked a chair in the laundry room

breakfast was very good. good parking. staff was extremely nice and helpful.

i like the breakfast and pool. i like how it s close to restaurants. also the parking is big.

pool area was clean, breakfast was better than most hotel breakfasts, the room was very clean.

pet friendly, clean and staff worked around the clock to take extra procautions and keep guests

close enough; bar and bistro; parking

bar area didn t have the proper glassware for the drinks

the pool was convenient and warm

the facility was very clean and we enjoyed the pool and hot tub more than we expected because it was a rainy

due to covid the bar was closed but not a deal breaker

no laundry bag available in the closet

room was on the same floor as pool, fitness, and laundry room

there was no ice bucket or laundry bag

laundry staff excellent service

we used the pool and gym

the pool area was beautiful, jacuzzi was very nice & parking was convenient

room service comes in paper bags and sometimes was not in a timely manner

lot of features like the pool, spa, and starbucks were closed because of covid

didn t like that there was no room service or the pool was closed which i understand was because of the pandemic

located within walking distance of shopping and dining with access to a gorgeous rooftop bar overlooking the

laundry bags, ironing board and iron were a plus too

no laundry room

so the kids can still swim when it rains

pet friendly

wifi and tv were fine

there was a laundry room on our floor with two sets of machines

comfortable bed, very clean, self service laundry, kitchen

our friends room was less than satisfactory as their first floor room was next to laundry and was noisy and

not the best location, as we were right next the the vending machines and across from the laundry room

convinient laundry.

hotel offered onsite laundry and had a decent gym facility

and they didn't have laundry detergent the whole time i was there

parking was never an issue and our late check out was just what we needed

our room was the first room near the entrance from the parking lot, the pool, the ice/snack machines and the

pool size and the complimentary breakfast was not a lot of selection either could have been

laundry on premises

we used the laundry, which was clean and easily accessible

staff was great. included breakfast comes with hot options. quiet hotel

parking in front of hotel

but the hotel was tucked off the road and a little bit confusing to get in and out of the parking lot

they were wearing sweats and crocs and old tshirts and were throwing laundry in the laundromat and having loud

stained rugs throughout, chipped wooden doors in the bathroom which was dangerous for the kids, and bugs found

rooms were clean and comfortable, and the hot breakfast was a great way to start the day

breakfast was great

breakfast was very good and the lady working it was awesome. room was very comfortable and clean

rooms felt muggy and had a strong odor similar to dirty laundry and a locker room

like the location most, but also liked the clean room and the daily cleaning/laundry service

laundry room too small very hot

was quite nice having an onsite laundry; room was clean and there was even a folding table

tree resort by hilton lancaster, pleasant hotel and well located in lancaster pa with ample parking

the pool was closed 2) the fitness center was closed 3) the laundry room was closed 4) no hot

laundry room facilities could use a much needed upgrade!

overpriced for the what you get. not enough laundry units.

very comfortable beds and breakfast.

parking lot too small to park with trailer attached to truck