only negative at all is they ran out of washing detergent for laundry, i waited until late so my fault for

laundry services didn t work

the pool was great

water, breakfast,etc nosey, many kids running around every where, on the grounds, loud at the

lighting to hide the wear and tear of the room, also the kids for the coffee cups did not fit properly and when

pool, grill, laundry facility, staff and room size

laundry room, only 2 washer /dryers located on 2nd floor

came with a semi full kitchen great for rehearing meals

com didn't tell us about a pet fee and didn't tell us about an incident fee

i also love how it's a full kitchen in the room with stove, microwave, refrigerator, coffee machine, and dish

the rooms and bathrooms were updated. there is also onsite laundry.

laundry room update is a must

location was perfect, the hot breakfast was good, the laundry room was very useful

other than that the hotel was very clean so they may need to look into the staining issue with laundry company

laundry room clean

laundry service

laundry room had new washers but the dryers were old/one door was off

there was access to a fitness room, laundry room and conference room, as well as a business center with computers

the dryers in the laundry needed fixings

hotel , amenities and nearby attractions incl the sfb airport which they provide a shuttle and parking for

very clean great staff but i tell you the most wonderful part about the whole thing was that the laundry was

great place, free laundry, and yessenia at the front desk is awesome, goes above and beyond

staff possible to open window for fresh air very comfy sofa lot's of daylight in the room free laundry

and the complementary laundry is such a nice touch

therefore, you'll find critical items such as a small gym and a coin-operated laundry room on-site

the staff stuck us allll the way at the end of the hallway near the laundry and utility closet

a long day of traveling and the front desk agent put me in a room right next the ice machine and laundry room

laundry room was a little dingy and the hot tub was not working.

laundry area only has one washer and one dryer and they broke while we were staying there

the fitness room was clean and well maintained, and there was a coin operated laundry (i had to ask directions

elevator broke pool and spa broke

there was an outdoor pool and hot tub

easy access to the pool and jacuzzi

pool

clean very cosy place. the swimming pool has amazing view to the river. the rooms are renovated.

pool is very small

continuous technical problem we had with the wifi, internet ; consequently with the connection to netflix

one of the best breakfasts included that i have ever had

the kid was just sitting a car that had been parked in the parking lot for 3 days

clean and had a great breakfast

no free breakfast and no laundry bag

the laundry.

no gym access currently, not laundry facilities although indicated on web site

i had to buy candles for my room and upon returning home had to do all of my laundry from my clothes hanging

seemed hotel had high occupancy, yet 24/7 room service was not available

i didn t like that the room smelt like dirty laundry it was very stuffy.

has laundry facility was easy to use and helpful

breakfast was bad

love how the breakfast bar was so well organized and clean and the sesting area was cozy very welcoming

have rather had a wrapped sweetroll for the grab and go breakfast

wish there was a laundry

parking lot lights were out and the pool had an ant infestation.

chose westin lake mary for their thoughtful free stay policy for pets

pool was crowded with kids

were given a accessible room and it joined another room with noisy kids

room and bathroom, lake view, quite air conditioning, quite room, clean laundry facilities and friendly

wish the outdoor pool was heated

i did like the large room. i liked that it had a small kitchen area.

breakfast is good - they had great options, like these little mild jalapeno souffles that i'm gonna

excellent breakfast. very nice staff in the breakfast area. hard workers!

only one washer that worked in the laundry room

be sure to let others know that you have laundry facilities & you may purchase soap at the desk

laundry room had 2 washers and 2 dryers very helpful for me as we are traveling the whole month

also the complimentary breakfast and laundry

the pool area was very noisy due to the i-4 traffic which is obviously unavoidable.

there was laundry but it was paid

the indoor pool and gym are great, but the little bodega open til late was the real star of the show

the bonus is free drinks and breakfast the pool was lovely and i would definitely come back

breakfast was very good.

super clean , the pool , the breakfast, and the free happy hour i love it !!!

big screen guest coin laundry

hotel had guest laundry and pool wonderful breakfast and were great about us checking in late at

laundry was usable ($), breakfast okay, people polite, cookies in the afternoon

included - different options each day; room clean; staff helpful; free handy parking; close to restaurants and

comfy bed! free breakfast with lots of coffee!

the laundry room washer/ dryer were also good and clean the clothes well

dishwasher, microwave, stove, sleeper sofa, smart tv, a nice desk, an awesome closet, self laundry is cheap,

super clean from parking lot to room to pool to gym

the kitchen was unexpected and very well equipped

stay here because they allow pets and the rooms have kitchens

laundry easy to use and heated pool open till late

everyone is so nice and made my kids parents feel at home.

breakfast was also delicious on a daily basis

the pool was clean

it was also great to have a full kitchen where we were able to cook dinner as opposed to having to get fast

it has a mini laundry room, which was

wi-fi, t.v., aircoditioner,laundry

the noise from neighbors on the balcony and the use of the laundry is much too easily heard

the room was comfortable and located perfectly facing the pool

no parking was available outside our room. had to park across in parking lot.

laundry facility had no detergent (at the time), but i suppose that's easily solved by bringing

i loved the location, pool and hot tub.

breakfast area kept clean throughout the morning rush, food restocked quickly and everyone as

the staff was always there and attentative since i only stayed on night i was not able to use the pool, but if

the indoor pool was ice cold

building materials water damaged so things didn't close properly, the carpet was moldy, and the laundry room

the dryers in the laundry room aren't hooked up correctly so the machine takes twice the time to dry

lost money in the laundry center told to call the third party company

beds were not comfortable, the laundry room was a mess, and the rates were a tad high on the weekends

the guest laundry facility had no lighting the night i was there

lithe rooms should have a refrigerator and microwave and better laundry service for the price.

no swimming pool and laundry rooms were out of order

went to a gymnastics meet and everything was perfect, our room was very clean an comfortable

staff, parking, room, breakfast

the breakfast was good overall great experience

no amenities in the hotel available such as room service or laundry

because the pool and all restaurants were closed during our stay we cannot comment on the food quality, etc

easy access to highways and easy to get in and out of, great pool area, great bar on site.

the facilities and staff were wonderful. great swimming pool.

our kids have allergies to dogs and it was surprisingly for us to find dogs in the hotel

want to do some laundry, but there was no detergent available or a machine for change

there is also laundry which can be very convenient, a fitness center and a swimming pool with hot tub and also

on-site laundry was out of order so i had to go to a nearby laundromat to do laundry

my only negative comment would be that while the breakfasts are varied, some mornings did not have options for

breakfast was tasty

and then traveled to orlando for meetings in winter park, really appreciated having a kitchen and laundry

no laundry service

pool water cold laundry only one (not enough)too many people

clean, well equipped, nice pool

we could have lived there as it had a nice kitchen too

liked the place a lot, i would only say that the self-parking is a little confusing; you have to tell the hotel

the pool needed to be cleaned out.

the pool didn't have a hot tube.

a little difficult to find as you have to go through a couple of parking lots but it s worth it

i had the pool to myself and enjoyed dinner and a cocktail and 2 hours of swimming

excellent staff. quiet, nice gym and laundry facility. nice breakfast

very good staff from front desk to housekeeping. nice workout room and laundry facilities

inconvenient for those guests who rely on their being laundry

all the amenities. gym, laundry, meeting room, on site car rental.

laundry did not dispense fabric softener and the ice machine on my floor stopped working

we needed to do laundry before we left on a cruise and it took us more time than expected

laundry machine dryer not working and hot breakfast did not have veg option, even potatoes had

breakfast buffet was good

pool was clean

to covid the breakfast is grab and go items which is fine but there is no hot coffee

having laundry facilities accessible on our floor was helpful

enjoyed my stay in springhill suites. lovely selection of food for breakfast. :))

i have no complaints. i think it was one if the better breakfast buffets we have had at a hotel.

excellent breakfast

breakfast was just enough to get going for the day

with beautiful art, friendly but professional staff, good rooms, excellent restaurant, a decent gym, a nice pool

the wifi in the hotel was terrible.

one little thing was that the wifi password was not displayed in the room so we had to call guest services

the hotel itself is gorgeous and we love everything about it staff, restaurant, pool, rooms, comfortable

beautiful pool and gym

dirty wet wash rag in tub, no bar soap and stained pillowcases required changing

property the insulation isn t super great and it is right next to the train tracks and a loud bar with music

a great wine bar across the street

noisy (based on location outside bar with live band playing until midnight)

was sad to learn there was no longer fresh basked croissants for breakfast or room service coffee

but something that was amazing for me was the fact they have a laundry that you can use with coins

on-site coin laundry was convenient, as well

laundry room was cleaned

the room, the lobby, the parking, the location.

hotel, excellent location, friendly staff, very good breakfast, nice gym, overall excellent

maybe the fact that they don't sell soap for the laundry and we had to go out to the supermarket

washing machine in the fitness center was broken, but the staff helped with the laundry

great amenities in the room, nice pool

gym is very good quality with variety of fitness equipments

internet was horrible i tried logging in and there was no wifi i called front desk for assistance and was told

after quite a few visits to hotels in the usa, the laundry room in this hotel was very clean, unlike other

comfortable, clean room. good staff. excellent breakfast

pool was clean, room was nice.

large parking lot with no fee

no free breakfast

good option for laundry with pay by card

the hotel provides self laundry service with low price

i was pleasantly surprised to find guest laundry because it wasn t mentioned online anywhere and i was planning

front desk was out of laundry detergent

staff was awesome - went out of way to help especially front desk and housekeeping gym and laundry on

laundry available which was nice

smelled like a moldy, sweaty gym locker room

i was informed or made aware that this was a pet friendly hotel, i definitely would have patronized another

lovely property with an outdoor pool, patio and complementary bbq.

love the fact that we had a little kitchen area, very convenient stay.

location restaurants to eat at, pool stays open pretty late that s very useful for family with kids after a

for a modified breakfast, it was good

breakfast and the all day coffee and cookies were nice to

fitness center is very convenient and breakfast was great

the pool was warm and so much fun for our family, and clean

about this hotel resort was great with the staff, food and even gas laundry service to wash your own cloths

the staff were super friendly and i could do laundry.

difficult finding parking space after 8 pm

staff that checked us in, delivered the crib, delivered room service and cleaned our room were wonderful

the door didn't shut well, wifi was spotty, tv reception was poor

under construction , parking was an issue

the free parking was definitely a plus

told there was a coffee bar with starbucks in the lobby from 6-930 got up early

love having the cafe and bar available

parking

my kids loved the stay and i will definitely be booking here again

walking into the hotel, my kids said

be improved: when handing over the keys , information about the hotel ( pool opening hours , wifi , breakfast

great lobby, bar and restaurant

i often just feed the kids a breakfast sandwich that needs heated

was right next to laundry room for staff and could hear them early in the morning

they had 2 locations for laundry, or more machines

the pool was clean and perfect temperature and size

wifi was good

easy check in, clean room, location, and breakfast before check out was great.

laundry very reasonably priced

they emailed me about charging me for each pet

was hard to find at first because it is in the same parking lot as a walgreens

having the sitting room and kitchen made for a very nice stay

only thing i didn't like was that they we're resurfacing the parking lot, so parking was a

i loved the free laundry

clean, great setup, free shuttle service, food was good, coffee

space and bar in the lobby

staff was amazing. pool was nice and clean. location was awesome!!

very nice hotel. great bar and restaurant.

regret not getting to try the pool, gym, business center and laundry -- well, we don't regret missing the

us a room in front of the house keeping ad laundry room

excellent breakfast, nice bed

on other side of pool not attractive and busy street would ask for room farther from street next

basic pool looking onto parking lot.

no one clean my room for tome came til leave not clean laundry no trash thrown out

available however when requested front desk they were very helpful to provide for us from the kitchen (my ice

the pool claims it is heated but the water was freezing

breakfast wasn t great but that may be due to covid restrictions

breakfast was very good sadly the afternoon social was not available

in the laundry room

in shower was terrible, coffee machine in room didn t work, air conditioner inconsistent , gym equipment was

the only thing i think that needs to improve is to enforce the parking

staff, excellent housekeeping, excellent kitchen/bar awesome

attractive hotel, easy parking, very pleasant room and breakfast.

were in a room right next to the laundry facilities and we were woken up early to the sound of the washer and

no laundry room, paying for parking.

kids loved that we were on the 13th floor since so many buildings skip the 13th

wish the shuttle service would have run longer. concert was over at 11pm

room service is always outstanding

laundry area could be cleaner, with working machines.

the sewage smell in the room bathroom and in the laundry room, was a horrible smell.

liked the restaurant and bar option

then again i m a parent who can t go to the restroom with kids

the pool could have been a little cleaner but it wasn't bad to where you were not able to swim.

the laundry is modern and clean

also there is a laundry room to do your own washing with washing machines and dryers

having the laundry close at 10pm was massive inconvenience

not really a dislike, but couldn't understand why the laundry facilities were in the gym.

this is also where their laundry facilities were for the guests

were very comfortable, roof top pool is very nice

the roof top pool and gym were also nice

the front desk, bar tender and hospitality staff were great.

the e restauran and bar needs better service

i wish it had been warmer so i could have used the roof top pool

the only downside i'd say is that there is no wifi service at the desk, but all in all pretty nice place

no pool .

the only thing to me that could've been better was if there was a pool ha!

free parking

if there was a swimming pool or a restaurant, it could easily be a 4* hotel for the quality of service from

the pool was under construction and not available. 04-19-18

comfortable beds and pillows delicious room service

the pool not open

didn't see any signs for the pool

location is great, the staffs are friendly, the place is clean, the bar and restrurant are great, swimming pool

the laundry room is super convenient

laundry washing machine was out of service

enjoyed most the hotel having a laundry room on each floor

the hotel offers guest-operated laundry which was really helpful

the rooms were a great size and the laundry room was very handy

the continental breakfast was delicious and i enjoyed the convenience of having on site laundry

laundry room only having one washer and one dryer

frame, rusty microwave, guys smoking pot all night outside, or room smelled like cig smoke and my kids woke up

; the cleanliness of the lobby, room, and parking lot; and the hot

parking spots are a bit tight in the lot for larger vehicles.

repeated request for laundry bags not answered

had 2 kids there bored to death

great staff, location, comfy spacious room, nice gym and pool.

sadly, we didn't have an opportunity to utilize most of your amenities, such as spa or pool area due to work

i could see the limited number of pool chairs being a problem during season

it was minor i had trouble with my wifi connection i have at&t my daughter had no problem she has sprint

great location. modern facilities. good gym. amazing rooftop bar view.

my kids cried when we had to leave

gym facilities

my kids cried when we had to leave

after getting to the 8th floor to do laundry, i found out you had to purchase soap from the lobby, and with no

loved the spaciousness of both our room and the lobby bar area

no restaurant just bar and breakfast only

everyone was very nice. beautiful place. room excellent. love the pool table in lobby.

friendly staff. relaxed atmosphere. clean hotel full gym

i got to my room early from an early flight and i was very tired and i was accommodated with an early check in

the pool area

we called ahead of time to ask about an early check in and they immediately got us into a room

like that they had barbecues at the pool so i was able to have fresh food cooked for my family i have an affordable

room was beautiful and clean, the rooms came with a kitchen ud83dude0d, the hotel is clean and nice