charge for pet stay was not disclosed online

noisy bar area

liked the ambience in the restaurant and bar area

the bar staff in the lobby was not very friendly.

the outdoor areas are also pleasant - we enjoyed a quieter time sitting near the pool

room had a weird fishy smell, the ipad had a glitch so we were over charged for room service drinks but did not

about it: the aesthetic, the staff, the restaurants, the sculpture garden, the ipad controls, the pool, even

and had an ev charger

i would have liked the gym, spa and hot tub within the facility

the maintenance staff at the pool were very rude as they were putting sunbeds back!

had a view of the pool and it s stunning

the day we arrived the pool facilities were not available for use, but this was as a result of the recent

beautifully decorated with convenient covered parking

is fairly new rooms were very clean they have several restaurants on site and they even have a parking garage

very nice breakfast each morning including a full coffee bar and rotating protein options

there was a dog next door that barked and woke up my kids multiple times throughout the night.

had to enter hotel to find out the parking arrangements

lovely kitchen

staff was super friendly( yesenia medrano) breakfast had great selections and the rooms were awesome

the room and the bed are so comfy! breakfast is great and staff are so friendly

onsite laundry machines

staff were very friendly, lots of smiles. location was great. laundry facilities.

loved the location, the service, the cleanliness, the room, the breakfast in short, everything

kids loved the horel, extremely clean, and breakfast was excellent, our only issue was that we

loved the breakfast buffet

laundry was not working, so i couldn't get my workout clothes cleaned

laundry washer didn't work first time but technician resolved it.

the laundry facilities were terrible

pool was not used due to lack of time, but did notice water on tile floor near pool door in the

parking , rooms and the staff

great location, very modern and beautiful. good restaurants and room service.

wait, we requested a early check in was at hotel at 10 am and had to wait until 330 was too

the breakfast was really good and the whole experience helped us both to relax in what was a stressful

good beds and spotless bathroom view is incredible atmosphere restaurant is a must pool and gym are

between me my wife and my 9 year old breakfast came to

you can do your own laundry as they have a laundry room so you dont have to pay hight laundry prices

the restaurants and room service were so handy when we didn t have a car to use

they have a lovely gym and amazing pool that has the swim through to indoor pool option

great location for the airport, pool and gym are really nice. good having netflix in the room

the kids enjoyed the pool and checking out the wildlife in the lake next to the property

was rude(front desk and coffee bar),amenities that were advertised were not available,vending & laundry services

close to the airport, nice area, has self laundry

only down failing was the wifi was not that good.

very comfortable, and liked the room service option

they were able to do accommodations for my pet too which was amazing

the laundry equipment could use a upgrade

at some point during our stay housekeeping did come in and clean up the room for us, used laundry facilities

a younger man, also very personable, happily helped me with the laundry machine

people were friendly, i was able to do my laundry, the hotel was quiet.

laundry room abt $10 to wash and dry a load

of the room how clean all parts were i went to do laundry and the laundry room was extremely clean they also

free laundry physicality and a wonderful selection of complimentary breakfast selections and very clean

breakfast, social hour, and free laundry was delightful

food and drinks at night. free laundry

nice laundry facilities

no qtr machine in the laundry room had to go down to the front desk for change

love the fact that there was a kitchen

lots of space and full kitchen facilities

the full kitchen is so convenient for longer stays

the airport shuttle service is really handy

you can do laundry on site

the pool could have used a cleaning

we enjoyed a light supper at the lobby bar along with a glass of wine

no room service.

liked the bar and restaurant and especially tee

the hotel had a very clean laundry room with a large number of coin operated washers and dryers on the third

the amenities-pool, fitness room, laundry room, lounge bar, parking and excellent breakfast

don't have an area by laundry room or in laundry room to get laundry soap

loved the staff s professionalism, how clean it was, it smelled fantastic, their laundry was good priced,

guest laundry was a nice touch.

as it s an open concept and heat rises and there was no ac up there as we did a few loads of laundry

your dryer in the facilities didn't work. couldn't do any laundry. bummed us out.

they allowed us early check in

the hotel allowed me to have an early check in due to an early flight

staff at the bar were the best. they provided great service with lots of laughs.

the coin-operated laundry was useful

to airport, suited us great breakfast was fabulous, room was great size for our group of 5, great laundry

had on site laundry and the complementary happy hour

the guests did mot social distance by the pool.

better shuttle service to nearby restaurants.

loud at night with banging doors and loud conversations in the hallway also kids screaming at the top of there

wifi could have been a bit more consistent and i love that they have a washer and a dryer, however

specially if you're traveling with teens or kids (i was trbeling with my

to use shuttle from the airport, the kids enjoyed the pool, breakfast was good and included waffles, premade

great hot breakfast, friendly staff and convenient check in and out service

on site self-service laundry

they have laundry machines

the pool could ve been a little better

the pool towels were a bit small.

gym

laundry has only one washer and one dryer, one guest took my laundry out immediately just after

no laundry

fact that i didn t get any rest due to the guest that were there hanging out at the laundry area talking loud

laundry facility and free breakfast was a bonus

it offered laundry facilities,free breakfast, pool & hot tub

the guest laundry was a great extra

comfortable bed, great tread mills in the gym

with two adults, only one tiny bar of soap for sink use was not adequate

great if travelling with kids

with access to pool right outside the door

there is self laundry

perhaps an automatic second rinse request from their laundry service would help

the laundry room

wasn't as clean as i would have liked. laundry service was poor.

staff was very friendly and helpful. our shuttle driver was excellent.

and a laundry room

guest laundry was out of service .

no working laundry, room small really bad. looks like the bed set were no clean

broken elevator. slow elevator. broken laundry room

vending and laundry room inconvenient not being on every floor

the bar attendant was so friendly overall, great place to stay

the rooms are very spacious & the bar is very buzzy

kids loved whirlpool and pool

everything was clean, room great size pool and gym amazing. the shuttle guys very professionals

my neighbors in the next room with kids and they were so loud at midnight.

laundry room right nextdoor, washing machine spinning before 5am swimming pool out of order

doesn t have laundry room

liked the amenities in the lobby area - business center, coffee, laundry facilities, etc

did not have a laundry facility

no on site laundry facility

laundry bags are rather small with no handles or drawstring

also the only floor you needed your room key to get to the ice machine that wasn't working in the laundry room

laundry was a bit expensive as i only had a small wash.

free breakfast is very nice. on site laundry is very convenient

was placed on first floor directly across from the hotel's laundry and housekeeping

it isn't something that can be remedied but i'm allergic to the detergent used in the laundry

it clearly needs updated and it could have had a few supplied in the kitchenette area

was excellent - the room, the staff, the free breakfast, location and shuttle to airport - all of it was wonderful

cabinet in the sink seemed broken, cabinets in the kitchen looked like they didn't fit

the pool could have been cleaner, lots of debris

the only down was no laundry services.

loved have breakfast, dinner and a bar right in the lobby

wish we could have had breakfast included for the price

the hotel provides shuttle service to the airport.

location great did not eat breakfast that day.

no water cup in room. no laundry bag in room. otherwise terrific.

continental breakfast available hours finish too early- unable to use.

nice pool, great location & airport shuttle, friendly staff.

the pool was 59 .

friendly staff, warm breakfast, close to airport--perfect for quick stay between trip legs or for business

considering we were coming back from a nightmare cruise, on site laundry was a blessing

microwave in the room, location not the greatest, laundry was inconvenient-not only was it not free like other

laundry i believe was free you just have to have your own detergent which they sell also

10 minutes drive to the airport, parking lot free of charge available, relatively big pool and gym

no wifi password, no information about breakfast

that there wasn't guest laundry

there was lemon infus d water at check-in and the kids had cookies

convenient to the airport and shuttle ran every 15 minutes even at 4:30 in the morning.

music downstairs played way to loud had to call to lower because kids couldn't fall asleep

great view from our room. bar and the food was very good.

i don t know if it was the laundry detergent but we weren t in the same

felt unsafe with people smoking all over the place including within the laundry room

we wanted to use their laundry facilities, which also wasn t complimentary, and they couldn t even give us

was really agitated when i wanted to do laundry

were bugs on the floor, the laundry was dirty, stains on the sheets and bed cover, the air conditioning unit

the laundry room was great, i was able to wash all of my clothes, the weight room was great

pool area, location is directly behind the laundry vents, when they are drying the debris from the particles of

) , offer essentials to help with laundry, replace towels at the pool, light the fire pit

signs around the hotel suggesting to reuse towels, recycle but yet you go to breakfast and each slice of bread

i had to go out and buy cleaning products to clean the bathroom and kitchen

breakfast was microwaved food that came pre -packaged and not made fresh

pool hours are good

pool, shuttle, rooms with kitchen, good size rooms, no noise noticeable from outside room, public

just wish there was a shuttle to the shopping/eating plaza across the highway

hotel was spotless staff we encountered could not do enough to help us shuttle service brilliant have booked

spacious facility with laundry facilities.

i had to choose something i did not like it would be the laundry dryer, it required an extra dry cycle

laundry machine is new, but doesn't wash/dry well

guest laundry

the guest laundry.

hot breakfast, laundry pool

charged me $20 to use the laundry facilities 30 before check in even tho a room was not needed

there was a laundry room

it was under construction check in was after 3pm pool was cold and no hot.tub

cleanliness, breakfast,.

the laundry room was foul smelling and the carpet in the room is in need of a deep cleaning

location, price, laundry room, microwave, parking, i hot what i paid for:)

phone or laundry until we asked ( phone was faulty ) hot and cold water ( faucets were opposite to the

laundry on-site that worked, roku tv

floor overlooking the pool, laundry room, elevator, free coffee 24 hr

having access to laundry facilities.

desk did not have quarters for laundry facilities and had to walk to neighboring hotel to purchase laundry soap

and they would not offer any laundry detergent even though it said they have some at front

guest laundry

the pool is under renovation

pool is closed

good location for us, pool, laundry, easy parking.

there is no way to get the coins to do the laundry

pool, laundry and location were ideal

no coins to exchange for the laundry

laundry facilities were not working but no sign said that

no laundry facilities.

alarm and smoke from an inconsiderate person, of limited brain, throwing a cigarette down the laundry slide and

nice spacious rooms that were clean, good laundry facility.

easy to get to, easy to park, connected to the mall, laundry facilities

sometimes, laundry machines have problems attenpting to charhe your card

room too close to laundry

there is a laundry room is on the floor that s convenient

breakfast ok clean friendly

complimentary breakfast

wifi was pretty good and staff very nice

great pool with lazy river

the pool area was very well maintained and was policed very well -

only bar on the property was a pool bar and as a result could only serve drinks in plastic glasses

only bar on the property was a pool bar and as a result could only serve drinks in plastic glasses

kitchen restaurant at jw was great for dinner option

there is also a laundry room on the property

there is also a laundry, so i think it is ideal for long-term stays

pool. parking. staff. room service. gym. view.

i liked the sparkling night time pool and how clean the room was.

there was a smell around the pool

great location a good parking

parking lot is almost non-existent

was not previously informed there was a pound limit on pets

there was no onsite parking for my truck

i couldn't get wifi even that i went to ask for it

laundry service needs to improve a little bit.

love this hotel but they need to get their ice machines working and provide more guest laundry machines & areas

used driving range and borrowed golf equipment and that was included in room charge

also needs more pools for kids and adults who did not want to go into the lazy pool

next to the ritz with a golf course and close to everything with a personal private feel

toast and bacon were delicious - room service attendee was the best treatment we had while we visited- finally

room service and housekeeping are terrible

room service food was excellent.

the pool & service was amazing!

great rooms. the restaurant is wonderful. brilliant kids club.

poor customer service. poorly kept facility. most machines (laundry, ice machine) were broken.

door opens directly to parking lot

parking lot was small

lots of parking

room service was excellent

self-service laundry

gym is outdated

the pool could have been a little bit warmer but it was also january in florida.

free parking, free internet

- for two candy bars (the petrol station closed during hurricane milton)

laundry room access was difficult given you needed a digital key.

they have a guest laundry, very convenient

very simple but everything available, even laundry room, and snack room (snack vending)

pool, breakfast, location, gym, fridge, laundry.

pool, breakfast, location, gym, fridge, laundry.

i left $6 to complete a load of laundry later that day, it was gone when we returned

love the laundry room

laundry was really a pain- difficult to figure out what i needed money wise, where to get detergent

laundry app does not work

very pet friendly and family friendly ambience

laundry facility, online it said you offered breakfast, you did not, too far to walk to anything,

by feb 17th-2024, there was no laundry on premises

the laundry facilities were convenient and the laundry room was clean

the front desk was awesome and the laundry/housekeeping staff were awesome as well

while i didn't feel as though the staff would walk away with more than dirty laundry while tending to my room

the free laundry was the best

room pool laundry clean

laundry area closed at 11pm

pool facility. laundry. relax environment.

enjoyed the kitchen with laundry facilities very convenient

our 1 bedroom suite was huge. bed was very comfortable. laundry room was very convenient.

they have a workout room, pool and even a laundry room

complimentary laundry services or on-site parking

service laundry needs improvement with regards easy-to-use guide

pool great, food great keurig in room, restaurants and parks, cvs etc walking distance, laundry,

on 2nd floor worked- laundry, ice machine- and despite telling several staff members- nothing done

laundry machines only 2 were working and dryerer only 3 were working,,,,prices of detergent and

like the pool the staff was great had laundry room and was closed to everything

spacious room, housekeeper punctuality, laundry room service

limited choices in breakfast and rather expensive self laundry

ice machine and laundry was on second floor

the laundry room the location was excellent

the laundry facilities and the location.

organized, well located, wonderful american-style breakfast, clean rooms and comfortable beds, laundry available

was no ice and the laundry wasn't working ,the parking shouldn't be extra if we are staying

loved the laundry facilities, after being away from home 10 days with a family of 4, taking laundry home

also, the laundry facility came in handy when we were caught in a thunderstorm

the laundry machines were broken we had to keep on calling the repair guy to come and turn it on

annoyances: you can do laundry but be aware the machines accept quarters only

was great, i used the laundry rooms, since my clothes got wet at one of the parks, amazing

also the hotels laundry room for guests was out of order which made it an inconvenience and staff didn't tell

the laundry room dryers didn't work

had an odd smell to it, laundry facilities were very expensive, $4 for a wash and $4 for a dry

was good, breakfast, room and room service, 24h reception, ice machines, coffee and also laundry (paid)

needed to do laundry and there was no laundry supplies (i was able to work it out)

the bar was closed until 4pm.

location, nice hotel. bar helios was great.

hotel exceeded our expectations and we had 2 of the best meals of our 3 week stay at the hotel in bar helios

the pool and pool bar were very nice also

the location with the park, the food, the room and the pool

were loud laundry trolleys continuously being rolled past my ground floor room, as frequently as every 20

lots of empty dishes and trash left in walking area to the laundry room

the laundry room was on the other side of the property

nice pools even had on site guest laundry.

guest laundry not working and no aft came to fix it.

the laundry room was horribly hot and muggy

yet, we saw the facility include laundry mashine, so we book the rooms

laundry was 3$ to wash and 3$ to dry

and every building has a laundry room, that is handy too

they have a laundry facility, restaurant/bar (calypso) amazing place, my son (5) fell asleep and slept the

no laundry facility onsite

need fresher scent laundry

kids love it

kids absolutely loved the water park area

exterior had pool, bar, lazy river, bb/vb courts

to hold the bar soap was missing so it made the counter all wet to place the wet soap on; and no laundry bags

had a reach in my room and the laundry room closes at 9 and i got there after and i couldn't wash my

to come back and find out i was not able to get fresh towels till around 2 pm cause nobody starts laundry till

the laundry room

as far as the laundry room price, how about $1 to wash and 50 cent to dry

privacy friendly staff house keeping air con laundry facilities easy to travel via buses or

tv, iron set, working desk set, swimming pool, 24 hrs reception desk, 24 hrs restaurant (ihop), laundry

hotel has laundry

great location, laundry on facility was a plus

had to wash my own sheets (whereas i paid for laundry soap and quarters for the machine) and venture out to get