no restaurant close to the place breakfast light - only americano wifi not working

room service couldn t understand me and hung up on me

didn t get to have breakfast but did have coffee tea, we did have dinner at the restaurant

the breakfast was amazing, fresh fruits and beautiful hot meals

excellent location, the staff is so kind and get free shuttle was the best

that you don t have a laundry at the facility.

is that with this being a business hotel, geared towards longer stays there should be guest laundry, at least

great facilities also for kids

comfortable beds, beautiful and clean fun for kids

large lobby with bar and games for family. secure parking, free airport shuttle 24/7, pool.

don t let go in the same room with my 4 kids

the breakfast was delicious

didn't like the attitude of the lady serving breakfast

bed was comfortable, wifi was so fast, very close to the airport and the shuttle was provided by the hotel

loved the breakfast

don't have a laundry their external laundry is a bit expensive, and the clothes do not smell clean

and general facilities are very good, it includes a gym and a pool, which is not normal in other hotel of this

shuttle back to the airport, driver stopped at a store to allow other passengers to buy cookies

kids were super excited about swimming in the pool, though the deep end is deep enough that younger

just need a room close to the airport my flight was very early in the morning and the hotel had a shuttle service

and it doesn t have a gym nor business center available

my kids were tired and we have no place to stay

know the air conditioner wasn't working and my kids couldn't sleep because it was so hot

we stayed 4 nights (family with 2 kids) and constantly had to run after towels; at arrival it took us 3 phone

the pool was pretty dirty. game room and pool bar were close due to covid.

we will return definitely, and bring the kids along next time because the pool is great

we will return definitely, and bring the kids along next time because the pool is great

the pool wasn t open. internet didn t work in our room.

we will return definitely, and bring the kids along next time because the pool is great

pool

free breakfast had a good variety of items

so many others, it was hard to find the pick up spot for the shuttle

good sleep, breakfast much better than past years

the access to the parking to slow attention from the staff

we left too early to sample included breakfast

great deal on laundry

- great value laundry service

breakfast was light and beautifully presented

cluding kitchen and security), friendly and even spoke enough english along with our our limited spanish

don jose offers an excellent breakfast, beautiful gardens and pool, and a friendly and professional staff

parking right out front

the breakfast was delicious

great location and good parking

breakfast was delicious and felt like we were eating in a friend's home

the garden was an oasis in the city and the breakfast was delicious

laundry service was mex$70 for up to 10kg load

they have laundry service at an additional cost however i felt that is something that should be included with

laundry service available

the kids loved observing all the art every morning

tighten up front door security, heat the pool

clean comfortable rooms and parking was in front of rooms. staff was helpful and nice

close to the center by walk, parking in front of the room

there was a parking place in front of the room

secure parking on site and fast wifi

liked that room service was available 24/7

we tried to connect and the signal would barely appear with one bar if we got close to the door otherwise it

wifi signal in our room

room service took an excessive time

never couldn t connect to wifi

just the parking structure

breakfast and location are both very good.

breakfast was excellent

breakfast overpriced

the restaurant and the facilities, the breakfast buffet is just delicious

was an adults only bed and breakfast but for 2 nights a family was allowed with 2 very noisy boys

other facilities included a 'trust' bar (wine, beer, juices

refills seemed to be not available or required special permission from the big guy eating in the kitchen area

breakfast very good. the property is beautiful and very relaxing

wifi speed--always less than 3 mgb--impossible to stay connected to internet for work/pleasure

pool was freezing cold, i booked this hotel because of its pool and we couldn t even use it

staff and pool area

the pool was good

when we arrived at the hotel, the gave me a room with two double beds, different price and breakfast was not

big room with beautiful views of the city and nice pool!

no bar fridge in our room or hair dryer.

that older guests try to schedule the weekdays, as it appears that mexican families with lots of kids come for

the pool area was well maintained and was an excellent place to relax

s not representative of a luxury resort: no fridge, coffee maker, mugs or drinking glasses, no room service,

wifi was hit or miss

the breakfast was cold and not very tasty

the free breakfast was good depending on who makes it

the breakfast is not included

wifi was very slow and non didn't work on the 5th floor

not even 10min into my pizza wifi didn t work so well,due to the water crises in gdl the toilet and faucet

the parking lot was far away from the actual hotel and was locked all the

location, parking, restaurant

gym and terrace

the parking, it is located in a very traffic area and it is hard to find their parking place.

the place has a gym and breakfast if you want it all that needs to be done is to purchase a coupon

wifi worked very well

is really clean, i really love this minimalist design, the breakfast is great, the underground parking is a big

restaraunt, laundry

pool was not available

nothing! slow internet, broken gym equipment

location, free valet parking

room service knocks at your door waking us up every morning with no consent of guests resting

they say that the breakfast was not included even when the reservation said it was.

they also have a very nice restaurant with a breakfast buffet

maid from 5th floor was friendly and attentive she made me feel safe and very informative), no room service

the breakfast buffet was very good

great central location. decent breakfast with good service. safe parking. lots of lobby seating.

location, good breakfast, helpful staff, clean room, wifi, tv

breakfast was amazing

only thing i didn't like that the breakfast was till after 7:00am it would have been nice if it would start at

the breakfast was the same everyday.

customer service was awful, and area was not that great. wifi does not work.

the beginning of our month visit would have made our stay more enjoyable and comfortable) and no laundry facilities

did not have laundry

breakfast was very good, with choice of four main dishes prepared to order, endless supplies of

it was a big property, close to restaurants, bars. accesible parking. breakfast was delicious.

was having to stop at the front desk in the evenings to have the staff go open the gate to the parking lot

good hotel, quite and clean. location is great as well. wifi is great

wifi connection was very poor, non existant mostly, in our room (on top floor)

only negative things are that the entrance to the parking lot is very steep and narrow also the elevators shake

wifi not working first night so they moved us to another hotel (brilliant, thank you)

parking

and the pool was refreshing as well

bedroom was comfy, some troubleshooting issues with tv and wifi but that was resolved

our room (sol) has everything you need, wifi is good, food is lovely, staff are fabulous, nice heated pool and

our rooms were comfortable, spacious, quaintly mexican styled with a modern twist

room (sol) has everything you need, wifi is good, food is lovely, staff are fabulous, nice heated pool and the

wifi is okay in the hallway but not in our room

to much noisy,no enough blankets, i m so sad to get that place not even a car parking has to find on the street

hot tub needs repair and parking is far from the hotel

is a bar near by and you can hear the music until they close, it could be annoying for some people that

lots of mold , parking is at other hotel a block away.