the pool was not clean

were some issues with the room, the toilet was leaking, air conditioning wasn't working, no room service available

the pool is dirty /water brown

the hotel needs some work ,the pool water was cold

the location is great if you are going to your visa appointment and it s pet friendly

) -no laundry service - only dry cleaning for a price

location. clean. great free breakfast with our room but not all reservations

the gym is pretty basic but it was enough for us

the gym is ideal to get a little workout while on the road and the staff were terrific

gym station and other machine were both broken

booked a room with spa bathtub, but got one with a single bathtub

noisy location, very ordinary breakfast, spotty wifi, useless tv, changed hotels a day early

additionally, the room was not soundproof, and there is a bar just around the corner

location (although loud in the night), parking.

also, we heard the music till late hours from the bar close by and didn't let us sleep

wifi signal

beds were super comfortable, there is a lovely bar and outdoor seating area

easy to find and easy parking

pet friendly and so good with booked another night there in a week

amenities like laundry service, and on-site restaurant and bar

isn't a laundry service (just dry cleaning) but there are lots of affordable places a short walk

also, what we liked the most was the flexibility to pay for a late check out, this was extremely helpful

clean, centrally located to walk around, parking available

the location and parking and staff

the cost of items in the bar and no coffee in the rooms.

pool is really small and full of people; cold water only one jacuzzi in the property, not always

beds were super comfortable, location was great, wifi great, sauna was awesome.

the pool was really nice

room service was inconsistent

there are laundry facilities, in the underground parkade, in a nice room

maybe size of parking.little tight.

kitchenette was poorly equipped with utensils.

also enjoyed the kitchenette and being able to prepare my own meals

room has a noisy boiler in the kitchen

no yoga mats in the gym to do stretching, complicated gym access

told us there's parking, which actually means you have to double park in a busy street in guadalajara and run

is great, staff was courteous , breakfast was amazing

it's on a street with many nice cafes nearby, and we had breakfast outside on the hotel patio beneath a beautiful

love the pool, patio, staff, breakfast, location, and room!

room service finishes at 4pm

amenities include a heated pool which we were able to use even at night in late november

they were able to accommodate us for an early check in which was very nice

ceilings were high, pool also quite nice

air conditioning worked great as well as a good pressure shower, wifi worked at the pool

first day loads of kids screaming around the hotel

the pool, the staff, the rooms were all above my expectation

not professional at all laud music pool dirty spa is not working

the pool is amazing and has a bar to purchase drinks and alcohol, pool towels are included

the pool area was very nice and relaxing and the bar tender made really good drinks

the worst thing though, was bringing our laundry and charging us more than 1800 pesos for it

i like the hotel, but the room felt like we didn t have privacy the laundry service is poor

good location, safe parking and pet friendly rooms.

i really had an amazing time here - needless to say they are really pet friendly my 6 months maltipoo travel

great wifi connection

they were extremely helpful as they made a laundry for me

also wifi was bad

many nice restaurants are around here. wifi is fast.

good, reliable wifi if you plan on working :) i would definitely stay again

place is modern, has parking and it's a on the best location

staff, great location, spacious and well-appointed rooms, fast and reliable free wifi, on-site parking, nice

staff allways willing to help. excellent attitude . love de gym. small well equiped

clean, nice rooms, free parking, great location, good food 24/7 room service. great value

we also used the 24/7 room service which helps after long long days out

wifi throughout, but no password, so it was pretty useless

no parking space.

also spacious with a place to hang laundry :)

com it said they have a washing mashine to do your laundry

they have laundry facilities and the breakfast was good too

breakfast was very basic

a simple breakfast is provided and a shared, fully equipped kitchen is available for guests to use

the pool was not so clean to swim in.

all was good except the wifi....

the parking was not enough for all guests

the room and bathroom looked old and we didnt even got to the pool

no elevator, poor selection in breakfast (even at additional fee), dirty pool, parking lot

location, helpful staff, extensive enough room service menu (and fast service

wonderful food, rooms are a good size, comfy beds and they have a small rooftop pool, sauna and gym

tiny little ramp to parking but it s honestly fine.

wifi is not working well

pool was 5 feet deep all over

wifi was weak on my floor

poor wifi in my room (102), window doesn t close so lots of street noise/dust/smell comes in.

parking was a block away and attendant was rude

wifi connection was poor, no room service

parking is locate one block apart of the location so you need to consider in and out hours

quiet, nice staff, good wifi, nice athmosphere, kinda special place

early check in possible

i used their laundry services, and again, was very impressed with the results

pool, restaurant and room service, parking lot

people making a lot of noise in the hallways (even after repeatedly asking to be quiet), wifi wasn t working

location, pool, wifi, well equipped bathroom

unfortunately, the wifi didn t work.

i wanted to send out laundry and in spanish it speaks of there being both laundry and dry cleaning service

one of the rooms berry noisy near to the laundry room

stayed for almost a week and needed to have some laundry done

location, service, bar and modern look.

late check out of 2 hours was granted withoutany cost

wifi and cell reception were so bad it made me seriously consider paying for another hotel instead,

parking, if you came after 8pm you would have to park on the sidewalk

parking lot too small

really bad, the pictures don't match with the real room, the parking is not enough for the number of available

also parking lot gets full and there are not many options to park outside

i had to do laundry to get them dried up and ready to pack

room, very good breakfast, cheap laundry service

tv didn t work. staff accused me of smoking in my room. their laundry service is a bit spendy.

gym facilities weren't awful and the machines actually functioned (which seems to rarely be the

the dinning area could use new buffet food warmers, and gym better equipment that

no laundry facility at the hotel; room not catered for 3 guests - had to ask for bedding for sofa bed,

cold pool

breakfast was magnificent, the bar area was nice, the bell service was excellent

only complaint was i booked this hotel looking for a heated pool and the pool was way to cold to swim in

allow smoking in the bar and the smoke drifts all over the place

from a raucous gay bar down the plaza was a big problem at first, and it went on blaring til the middle of the

wifi in rooms

the food is very good and the room service is cheap and exceptional quality

wifi in room worked only near the door

room i booked was overlooked the street side and there are 2 bars on the same block

sitting by the pool with all the beautiful rock walls and greenery was so tranquil

the bar and restaurant were excellent too

liked the services provided, bar and restuarant in the facility, and the grounds were wonderfully cared for

pool had algae growth and was not at level to filter the surface. jacuzzi was too hot to enter

loved the patio and restaurant / bar and the exceptional staff

bit noisy from bar next door. inside facing window

noise from the bar lasted until 3am

breakfast was incredible

the beds and breakfast was excellent

rooms, comfortable beds and delicious breakfast

breakfast

the breakfast it s really good!! staff super friendly

friendly staff, wifi worked in room. shower had hot water.

wifi could be better another pair of blanckets its starting to get cold at night

nice and clean. the room service was great and very friendly.

wifi slow/spotty sometimes.

lost parts of our laundry and did not apologize and did not get back about it to us breakfast is not

common kitchen available

nice good service.excelent continental breakfast!!

don t have parking

they have kitchen so you can cook if you need it.

our rooms were available early and we were able to do an early check in

wifi will disconnect often

surrounding area was very vandalized (graffiti and boarded up) wifi was down and had been for a while

wifi

the pool was dirty, nothing like the picture, and does not even has a chair for you to sit

the hotel does offer 24/7 room service, and other amenities, such as laundry service

no bar and a functional restaurant.

the bed was comfy and the wifi was stable and big screen worked fine

gym was closed most of my visit due repairs.

wifi it was intermittent

the valet service for your car is great, they have a secure parking option

clean, wifi working, hot water, tv, all good. very tasty buffet breakfast and kind staff.

they did offer free parking, at a fenced lot about a block from the hotel

the parking was half a block and every time you need to print a ticket

small stuffy room. terrible wifi.

thankfully, one of the waitresses noticed and offered to bring me food directly from the kitchen, which definitely

hotel so the shower was making some noise while showering there were no menu in the room to order room

5) the wifi was fast but unstable

room service it was poor we have to wait for our food hour and a half when i was told it will take

great daily room service, the structure is not brand new but well

parking and big rooms

terrible wifi

mal wifi

location, excellent parking, and onsite restaurant for breakfast and dinner

wifi was very slow and sometimes it was not working. not many restaurants near the area.

allowed drinking around the pool late hours but the guy kept themself under control

the hotel has a swimming pool, a gym and beautiful gardens the view at night is beautiful

i like the staff, room was clean and room service was excellent

parking is very tight

was food (maybe from room service) that wasn t collected so the smell was bad

laundry price was ridiculously high and per item but luckily there s places nearby

no laundry service

very old doesn't have room service main door to the parking place it's unsafe in general it needs strong investment

roof top pool refreshing but perhaps too deep for kids ( but not too deep for 3 ladies enjoying a clothes free

kettle and bar fridge in room would be great (although we knew that prior to arriving)

nice relaxing pool area and friendly staff.

a guest, you have to use a messaging app (whatsap) to contact the hotel, for room service and general requests

staff and pool area

no ac dirty water bed sheets had hair the smell was bad the carpet was nasty my booking said free breakfast

i was in the 17th floor, i heard the music from the disco bar on the first floor until 3 in the morning

staff, i need to drop my laundry at the reception

breakfast was great

the gym was very well set - breakfast is a plus

room service was ordered but never arrived and they never communicated not brining it

only wifi was satsfactory

the charge for our laundry seemed excessive. a shame there was no pool.

had a bad experience with their laundry service

lack of laundry bags in the room and the apparent complexity of getting additional ones was, puzzling

the restaurant and bar was very nice on the 7th floor and the staff was very friendly

the restaurant / bar on the top floor was excellent

prepaid for 3 rooms 36,000 pesos yet my laundry, of socks and tshirt for 85 pesos was held back because they

sent a shirt to laundry service which vanished into the system and when i tried to get it back staff had no

breakfast was just ok

everything especially the rooftop pool

pool, terrace, inside-outside eating area

has it's own underground parking lot with convenient elevator access

location was very poor, in a industrial zone where you did not have any restaurant or bar nearby and you had to

parking near elevator.

we got their wifi was not working

there is no functioning ac, just fans (regardless of what the amenities say), also, there is no room service

both problems were known to the room service but nobody even attempted to fix them during our 5 days stay

location. breakfast. quiet. fast wifi

location and parking was included.

second, the laundry is very expensive

the hotel can only do your laundry once a week

laundry service was rather pricey (i think out-sourced), although very prompt

laundry service (one large load) was expensive $55 usd, given the cost of other things in mexico

the gym and pool close too early

they use valet parking for the underground parkade 2) did not have a room safe (space in two places for it) 3)

it is a nice new modern hotel with reasonable rates 2) great hot / cold breakfast buffet that was included 3)

breakfast was great, male the server, was super efficient

great valet parking service

i loved the breakfast, the service, and the clean hotel.

the wifi sucked

el wifi horrible

wifi: wifi was not good at all

very poor breakfast with limites options, broken gym machines, super small room

we were in a room at the end of the hall and didn't have a good wifi connection in the room, as soon as we were

breakfast menu could have a couple more choices.

very clean and good breakfast

the breakfast was adequate, but served in a lovely setting

breakfast is served too late, we are used to eating

breakfast could have a bit more variety, but was good. otherwise, nothing else was bad.

english communication skills, phone system not working to call laundry, room service, or front desk

sunday, same day laundry service at no extra charge.

questions i could not answer from the mobile app were: - terms and hours of laundry services - when and where

laundry was slightly delayed and i had to go to reception to chase it up

the worst service, they never answer the phone if you call room service or front desk.

bar didn t have what was needed for drinks ice machine broken no internet down and tv to many

rooms, restaurant, bar etc

post kids under 17 stay free hotel charges for extra guest says only 3 and my search was for 3 adults 1

coffe does not taste the same with only sugar so no coffe for me with breakfast

the breakfast was the same everyday.

customer service was awful, and area was not that great. wifi does not work.

location. good breakfast

breakfast was great but it was the same everyday. we need variety. mattress was to hard.

the breakfast is not included

the breakfast was cold and not very tasty

not even 10min into my pizza wifi didn t work so well,due to the water crises in gdl the toilet and faucet

the free breakfast was good depending on who makes it

wifi was very slow and non didn't work on the 5th floor

another good thing was they had a laundry room free for the guests to use , you just need to buy your own

my son needed to do some laundry and we were very happy to know there was a washer and dryer on the 6th floor

booked online for a lower price therefore they gave us a room located next the stairwell, laundry room, and

the scary upstairs laundry room

hairdryer, water, tv, iron for your clothes, coffee maker and outside on 2nd floor ice machine, laundry room

room and facilities, specially laundry machines

location, laundry machine, food

the laundry somehow smells not good and the dryer cannot dry clothes very well.

the suite was perfect. the gym and the laundry.

my only complaint is that the cleaning staff did not leave water bottles and a laundry bag when i first checked

need parking accessible. and elevator for ada with disability.

good wifi, free water, thick curtains to keep light out

the wifi is perfectly usable for traveling needs

free parking a short block away in a secured lot

is a bar near by and you can hear the music until they close, it could be annoying for some people that

the price of breakfast

they also have a very nice restaurant with a breakfast buffet

the convenience of have the restaurant in the hotel was very nice, the breakfast was good.

the pool was closed. i selected the property for the pool.

they say that the breakfast was not included even when the reservation said it was.