i like the service, hotel was clean, comfortable rooms, and pool was cool.

excellent hotel airport shuttle

wifi was really slow

i liked how they were able to give you a ride to the airport and had included breakfast

breakfast opens late for us travelers. was not available for us.

location perfect for our needs. adequate breakfast. good coffee. excellent tea options.

near the airport, safe parking and attentive staff.

excellent parking assistance for a busy night. breakfast variety.

breakfast was nice and served on time

were not forks for have breakfast none of the two days of my staying i let the staff know but nothing

of plugs for devices and pc - so important, but so many hotels neglect this, for a fine swimming pool, good

pay the parking lot

it has a swimming pool, towels are available at the reception

clean. nice pool area.

was ripped off on laundry service

the pool itself was good size and perfect as for watching sunsets

my room had a great sea/pool view from the terrace

pool had a lot of chlorine, so i got out immediately

the staff that helps arrange chairs, umbrellas at pool are very nice and helpful

would have been nice to have had a bar fridge in the room to keep drinks cold

only breakfast

breakfast where excellent!!!

the rooms, design, staff, daily breakfast and the view from the pool area onto the sea is amazing

small hotel (16 rooms) with private pool and beach personalized attention

nothing looked like a hotel, no signs, just houses and laundry hanging

the air-conditioner unit was new, excellent wifi connection and great to have a smart tv (with netflix and

you had to pay extra for use of the pool or jacuzzi understandable but unfortunate

pool could be more clean. breakfast was not continental but mexican.

the room i stayed in had a balcony towards the pool and the overall quality was really good

pool could be more clean. breakfast was not continental but mexican.

good breakfast. nice pool. overall it looks like a good location.

good breakfast. nice pool. overall it looks like a good location.

) remote control, laundry service left by door not picked up, in room 4012

the bed and pillows were amazingly comfy also the breakfast buffet is perfect!

loved the gym

is a great bar with ample seating, but it was very air-conditioned and too cold

would recommend, free parking was a bonus

the plaza, movies theater, big mall, lots of food options, 10min away of the malecon, there is a laundry mat

we had a great time at the pool, and the poolside service was first-rate

friendly staff great swimming pool with water slide

the swimming pool is clean

the facilities are great for families (kids super enjoyed the pool with the slide

breakfast was taste less elevators were complicates

free parking either insidr or in front outside in a yard for this

i would improve a bit the flavor of the food for the breakfast and the options but still good value for your

the entrance to the parking was sometimes blocked by people who selfishly left their cars in front of the hotel

the pool was ugly and didn't look very clean

laundry staff bangs on empty room, yells laundry and opens/slams the door at 9am on weekends

room very confortable good breakfast employee are very gentle the access to the beach is good.

location to restaurants, breakfast, although it was not located in the same building.

we also enjoyed the breakfast

breakfast was good, nice pools, funcional wifi, clean and silent

the pool patio/bar was not inviting, it was not set up

room, comfortable and clean, parking close.

really clean room, great staff at pool area.

pool area was well set up

very nice hotel, swimming pool, breakfast, and team !!

everything was clean and the pool also was clean. the staff was very kind.

it would be nice if they also opened the pool at night time.

much of parking spaces, fridge was dirty and smelled really bad had to ask staff to clean it

parking complicated, bed sheets dirty, bed very unconfortable (too soft, old and bended), wifi not

few parking spaces

the kitchenette was great with a fridge, stove, oven, and pots, pans, cups etc, you could need.

complicated, bed sheets dirty, bed very unconfortable (too soft, old and bended), wifi not accesible from the

facilities a bit dated; swimming pool was quite hot & un-refreshing; traffic noise.

the pool over crawd

i like everything the pool, food , services

room service & location

excellent food and good value for the money. beautiful garden and pool.

el chico que nos atendio en el bar fue la excepcion, nuy amable.

good wifi

the pool site could improve, no towels or anyone in charge. same with the gym.

price for the amenities and room space, many nearby places to eat and buy food/beverages, room service was also

elevators not working tv with distortion cold water dirty curtains valet parking very rude

wifi wasn t working all evening and night, bad was very uncomfortable, receptionist is never

it seems the parking lot is not big enough so you have to park outside your car

worn, damaged furniture at pool

the wifi worked and was stable

pool was a wonderful luxury to have for the price

i liked the pool very well

the pool was not open everyday which was strange

good price, on the promenade, great restaurants around it.. i loved the pool, beds were huge

buffet on weekends and also there is a buffet breakfast, the hotel have pool with a little bar, gym, spa and

a very good place. pool a little dirty.

good meat and seafood buffet on weekends and also there is a buffet breakfast, the hotel have pool with a little

the parking

gym did not have enough equipments and so small, swimming pool small and not clean.

were told by a rude obnoxious self important employee that the parking garage was only for valet parking and

good equiped with gym, pool and play area for children

the pool chairs are not in good conditions

modern room, all fixtures in good shape, comfortable beds, nice crisp linens, room service

refrigerator in the room is only if you pay for bar service which is annoying

view of beach and pool was excellent

the large pool area is a major plus

gym view to the beach

the swimming pool was closed . no mini bar in the room . asked two times for it .

breakfast was expensive.

we tried the breakfast, the lunch, and dinner at both restaurants and it was not good

the ocean view. spacious suite. great room service.

the oldest gym i have ever worked out in

was a little confusion or misinformation at front desk about breakfast included but everything was solved

wifi was bad and we asked stuff to give us password to another line out of 3 others and we never

hotel is a bit far from the main attractions of veracruz, the breakfast was fine but could have been better

no issues with wifi

roof top and jacuzzi were amazing, the rooms were clean and modern, breakfast was really good and

great wifi

asked to pay for the room before my arrival even though it was not agreed so in the conditions - breakfast

location was excellent, parking available

it would be nice if there was an intermediate seccion for smaller kids

pool has a section for toddlers and the rest is about 4

never worked, our room wasn't cleaned, i was going to go out to the pool using the only door i knew existed, i

nice spacious place with extraordinary breakfast options. good parking right under the hotel.

beautiful setting on the beach, lovely pool and restaurant. good value.

the valet parking wouldn t even say hello and had very little interaction with customers

more time open the bar ud83cudf78

nice pool area very sad

ac, funky smell at the lobby, old doors and windows, a very uncomfortable stair to the parking

room service takes forever, air conditioning hits directly to the bed next to it and we got sick

hotel has an incredible location, parking, swimming pool, private beach, ocean view, nice wi-fi, food and staff

no chairs for the beach, no handrails going down stair for the beach very unsafe for kids and seniors

well located, great swiming pool and easy access to the beach

also, laundry did not provide any service despite clear instructions

wifi was very poor and had to use my own mobile data, incurring additional costs

i liked very much his pool and the building

the food so so but acceptable , about the service at the hotel great the swimming pool is very good i also was

the hotel is very loud from the street and from the pool

no bar at the pool open. one one person out taking drink orders took 30 minutes to get a drink.

location, beach and pool.

service at the bar inside the hotel is really bad

parking facilities were inadequate, and there was not enough space to accommodate all guests,

a small number of rooms with a balcony, we had a window overlooking the pool and sea, buy you can't open it

good facilities, including gym

breakfast included, swimming pool was nice, nice and comfy

great breakfast and location wonderful staff

the view of the ocean was amazing, the pool was nice and the breakfast was really good

also breakfast wasn t very nice nice plastics plates and cutlery with a very poor selection

the pool was closed due to maintenance, and the noise was a bit too much when in the restaurant

breakfast was good, except that most of the time there was only one main dish, the attention i

the swimming pool is just enough family with kids up to 12 years

the swimming pool is just enough family with kids up to 12 years

the breakfast was very tasty

wifi is good

hotel is in an ok location, not too far from the center, reasonably clean, has a parking and a nice pool

parking, breakfast

the pool was nice and the room was pretty.

we had no wifi and they refused to turn on the router upstairs

the breakfast was good

good mexican breakfast which is very busy on weekends after 9am

breakfast buffet was very well done with a great selection on items, we really like the fact that

nice mexican breakfast

no ac in the gym.

fixed, i almost slipped and fell really bad because the people were coming from the upstairs pool completely

for example, when the wifi service was poor, they changed my room

no chairs on balcony pool is very small on 6th floor not a lot of dining options close bt

the pool is small but has a nice view

wifi didn't work in the room and even when i asked about it it was never fixed, i almost slipped