was ripped off on laundry service

the pool

great place for family with kids.

slow check in, menu not available for room service, bar closing early, internet failing

breakfast and bar is also nice and prices are not over priced

the spa was very nice too

small hotel (16 rooms) with private pool and beach personalized attention

the rooms, design, staff, daily breakfast and the view from the pool area onto the sea is amazing

breakfast was amazing

breakfast was in a nearby restaurant

needs parking spots very dangerous place to park next to the highway

good breakfast. nice pool. overall it looks like a good location.

parking is limited, if you park in main lot on the back road there are alot of steps to get to the

good breakfast. nice pool. overall it looks like a good location.

the room i stayed in had a balcony towards the pool and the overall quality was really good

) remote control, laundry service left by door not picked up, in room 4012

good indoor pool, very clean, good breakfast (but not included) nice mall in front of the hotel.

the breakfast buffet and the beach club.

restaurant downstairs offered a breakfast buffet and food was nice

great location indoor swimming pool with two hot jacuzzi beach club very nice

the plaza, movies theater, big mall, lots of food options, 10min away of the malecon, there is a laundry mat

gym, restaurante

the swimming pool is clean

limited pool time

we were in the swimming pool and the staff continuously cleaned everything around the area

leftovers from room service remained uncleaned for long time, even hours, along the alley that led to other

the pool patio/bar was not inviting, it was not set up

location, amenities, restaurant, pool

really clean room, great staff at pool area.

very nice hotel, swimming pool, breakfast, and team !!

laundry staff bangs on empty room, yells laundry and opens/slams the door at 9am on weekends

parking lot isn t covered and cars get very hot, staff are not friendly at all.

the swimming pool is actually at the other holiday inn, across the parking.

were across open-air parking under rain and sun

great location, staff very helpful, breakfast very good definitely i will come back.

the elevator, the pool, and the smoke alarm flashing all night

some strange smell, a little bit noisy, tiny space for parking.

the valet parking is very helpful, but i rather to do things by myself

the gym could be maintained better

the hotel offers (limited) free parking

the swimming pool was closed . no mini bar in the room . asked two times for it .

the hotel provides beach chairs and umbrellas to their guests with bar service

fast customer and room service

the pool was not very clean.

refrigerator in the room is only if you pay for bar service which is annoying

are very good, fair and reasonable priced, good staff and services, nice for families with kids (pools, kid club

even more to worry: we were travelling with 3 kids

the pool was clean

room service was bad

the gym really needs to be improved with more tools, space, machines

i like everything the pool, food , services

excellent food and good value for the money. beautiful garden and pool.

facilities a bit dated; swimming pool was quite hot & un-refreshing; traffic noise.

room service & location

the pool over crawd

wifi was bad

a lot of time for service in the pool

has good parking and grocery shops around

the pool had a great

pool was awesome! service was excellent. food was good. room was clean.

they have parking on site which is good as we travel with our vehicle

much of parking spaces, fridge was dirty and smelled really bad had to ask staff to clean it

the kitchenette was great with a fridge, stove, oven, and pots, pans, cups etc, you could need.

complicated, bed sheets dirty, bed very unconfortable (too soft, old and bended), wifi not accesible from the

the new pool was nice

it would be nice if there was an intermediate seccion for smaller kids

location was excellent, parking available

never worked, our room wasn't cleaned, i was going to go out to the pool using the only door i knew existed, i

pool has a section for toddlers and the rest is about 4

nice spacious place with extraordinary breakfast options. good parking right under the hotel.

beautiful setting on the beach, lovely pool and restaurant. good value.

size, lobby,parking

left side swimming pool water a bit cold

more time open the bar ud83cudf78

maybe a cleaner pool.

the pool was no deep enough for adults!! but great for kids!!

policies were too strict (our 9 month old baby was denied a towel until previous one was return) room service

the pool, location and service is amazing!! rooms are roomy and very clean!!

the hotel looked a bit on the older side while the wifi was incredibly slow.

a small number of rooms with a balcony, we had a window overlooking the pool and sea, buy you can't open it

no bar at the pool open. one one person out taking drink orders took 30 minutes to get a drink.

parking facilities were inadequate, and there was not enough space to accommodate all guests,

stayed here for my personal trip and i am satisfied with the general facilities apart from the pool

no bar at the pool open. one one person out taking drink orders took 30 minutes to get a drink.

would have preferred to use real silverware for breakfast , but i suppose because of covid they use plastic

also breakfast wasn t very nice nice plastics plates and cutlery with a very poor selection

noisy, and filters are not clean the room gives you a sensation of claustrophobia thr door to the pool is very

access to the beach and pool was great

ladies serving the complimentary breakfast were not friendly

everything was clean and the pool also was clean. the staff was very kind.

it would be nice if they also opened the pool at night time.

also, laundry did not provide any service despite clear instructions

air conditioner flooded my room, the restaurant was not the best and the pool was small

safe parking, friendly staff, beautiful views and spacious balcony

nice beach near about 100 metres. jazuzzi and pool was nice.

i liked very much his pool and the building

5 stars this is false the property is a 3 star old hotel the pool is untouchable the view are very old properties

gym did not have enough equipments and so small, swimming pool small and not clean.

the swimming pool and the room. it clean and comfortable

gym did not have enough equipments and so small, swimming pool small and not clean.

wifi was pretty good for work beds were comfortable nice view to the sea

roof top and jacuzzi were amazing, the rooms were clean and modern, breakfast was really good and

hotel is a bit far from the main attractions of veracruz, the breakfast was fine but could have been better

the breakfast buffet was great

our tire got punctured twice in two days in the parking lot

coffee machine / kitchenette would have been nice - there was a storm while i was there and i didn t really

the parking

gym had no a/c. parking garage was too scarey to use so parked on street.

gym had no a/c. parking garage was too scarey to use so parked on street.

the valet parking manager was fantastic

good meat and seafood buffet on weekends and also there is a buffet breakfast, the hotel have pool with a little

liked that there was a gym and a sauna

wifi wasn t working all evening and night, bad was very uncomfortable, receptionist is never

window is not very nice, although i could see the pool, but the surroundings were not pleasant parking was very

the wifi worked and was stable

horrible wifi.

clean & spacious rooms, easy to find, good swimming pool, near bus station

worn, damaged furniture at pool

breakfast was good, except that most of the time there was only one main dish, the attention i

the breakfast was amazing. and the pool was clean.

cheap price for room, good room service and hot breakfast

the swimming pool is just enough family with kids up to 12 years

the pool was closed due to maintenance, and the noise was a bit too much when in the restaurant

on sunday asking about laundry

weak menu. no self parking

the wifi is really bad

wifi eh

very small pool for too many people

wifi was bad and we asked stuff to give us password to another line out of 3 others and we never

did really enjoyed the pool and the location of the hotel, very central and close to te beach

the wifi was really awful

breakfast included was great

location, room size, breakfast

no wifi in my suite room neither a working phone

didn't like the way to access the parking lot

was a kitchen in the room but you must pay an extra fee (60 pesos per night) to have plates and cutlery

pool and jacuzzi are nice

swimming pool needs new volleyball net. or just get rid of it altogether. ))

i was the only guest downstairs at the swimming pool and i had to continuously ask them to turn the music off

very nice front desk staff. nice hotel. pool much smaller, very cold.

fixed, i almost slipped and fell really bad because the people were coming from the upstairs pool completely

for example, when the wifi service was poor, they changed my room

no chairs on balcony pool is very small on 6th floor not a lot of dining options close bt

wifi didn't work in the room and even when i asked about it it was never fixed, i almost slipped

excellent hotel airport shuttle

its close to the airport and the shuttle picked us up late in the evening, took us back to the airport early

i liked that they have a shuttle bus to the airport and it's very close to it

really appreciate the shuttle service that they offer from and to the airport

i like the service, hotel was clean, comfortable rooms, and pool was cool.

parking the hotel offers is downsized in regard of the numbers of rooms the hotel has

was hard to lock the balcony doors, there was no wifi inside the room (very poor signal)

wifi was slow most of the time.

they also provide roku tv and wifi

wifi is poor

room and bathroom, very kind and helpful staff, great view of the port and the sea, swimming pool, luggage may

the wifi was pathetic in our room

valet parking makes its convenient when you have a car

also, love the cookies;) the gym and pool are simple but clean and comfortable

very clean hotel, comfortable beds, pool is beautiful

nothing looked like a hotel, no signs, just houses and laundry hanging

you had to pay extra for use of the pool or jacuzzi understandable but unfortunate

the air-conditioner unit was new, excellent wifi connection and great to have a smart tv (with netflix and

very well organized: ironing board but no laundry service (i had to stay for 2 weeks); coffee maker but no fridge

clean, great location, beautiful pool, and the staff was so friendly and helpful

the pool in the roof

a little more polite they treatment like a delinquent because the reception forgot to give me the parking

hotel has a great view from the top of the building where the pool is located, the room was clean with plenty