wifi was unusable at busier times of day, and it was very noisy often late at night or early in the

the breakfast waiters need to be trained to be more friendly and service oriented.

breakfast and great service

breakfast wasn't that good.

breakfast i would prefer to be able to serve myself

there was no room service

it s very comfortable and clean and the breakfast. staff are very helpful.

great breakfast and location!

breakfast was great

not enough parking for all guests, if you are not using a car it's a good option.

the breakfast was good and also the location.

every morning we had a good breakfast

beds are a little hard, the tv didn t work, the wifi was bad

the apartment had what was needed the kitchen was well equipped, as was the laundry area

windows do not close well, so traffic noise all day and night long would not recommend the laundry- missed

cheap and efficient laundry service good view from the balcony big smart tv to connect to youtube, netflix etc

the sheets were stained they smelled clean, but the stains made them feel like dirty laundry

1. spotty internet 2. laundry rate was 3000 cop per piece - even one sock !

didn't understand laundry instructions , maybe they should change the laundry process/instructions

laundry service is inexpensive and will even clean shoes

prices to have laundry done is per item and was very excessive

menu in the bar was limited, i think a more options could be amazing because the hotel is already

nice property , the staff was excellent and very helpful, despite the english- spanish language barrier, they

the breakfast was delicious and staff and amenities were phenomenal

breakfast was good and the cool thing about the rooms is that they each have fruits as names

breakfast could improve a bit. otherwise everything great

during breakfast service coffee wasn t available in the lobby.

it also has a very nice breakfast and the staff is very friendly

i was misinformed about the breakfast hours, there was no laundry machine in the apartment nor a fully equipped

breakfast is included, on-site garage parking (i did not need), across the street from an upscale

stayed here for three nights as a family (with kids aged 6 and 3), and unfortunately, this was the most

breakfast was good

stayed here for three nights as a family (with kids aged 6 and 3), and unfortunately, this was the most

the laundry service was the best i have ever experienced

the first day, i didn't see anyone on the kitchen to serve breakfast (not included)

no wifi in the rooms

from the information on booking.com we thought we had access to a kitchen and you don t.

very good wifi connection

we got robbed in the laundry

their laundry service was too pricey

in the restaurant all the staff very friendly and helpful special attention to angie at the bar and tatiana

the fruits were a little hard on breakfast.

beds, great shower, good breakfast offering included in the room rate; good high speed wifi and smart tv in the

the laundry service is very expensive, around 4 euros to wash a single shirt

the rooftop on the 16th floor is very cool with a nice swimming pool, gym, spa, and bar and has a nice view

ve stayed at another estelar property which had a better gym, the thread mill here wasn t working and some

have elevator available from the parking lot to the lobby, is very inconvenient when you have a kids or if you

breakfast excellent and staff

no need for a car or taxi, the room is modern, no carpet :) staff is amazing, breakfast at the terrace has many

only a cardio gym

excelent location, rooms, staff, breakfast, price. you wont go wrong.

safe area and perfect for tourist and/or if you are traveling with kids

breakfast was amazing

the entire staff was exceptional from the front desk to room service and laundry service everyone was

laundry could be done through the service at the hotel, but if you want to do yourself or outside

facilities were nice and clean, hot breakfast was simple but tasty, and pool was fun for the kids

a lot of options for breakfast, i stayed there one week and had to eat the same breakfast options everyday

facilities are poor: gym and room the building looks old and average for the standard quality offered by sheraton

floor room was vibrating, laundry one shirt was burnt one was stained, although they didn't charge me for it

nice spacious rooms, friendly personnel, perfect laundry service.

at all, but the breakfast and laundry prices seemed a bit on the expensive side to me too

as it is right next to a huge mall with lots of easy restaurant options, especially with kids

room service can be a bit slow.

laundry at the hotel is also very expensive

laundryvon site aside from room service which was expensive but

wifi is weak and drops in the rooms

breakfast could be improved

gym/spa is small and tucked behind the rooftop cafe

the room service and kitchen staff also did a marvelous job every time i placed an order

excellent breakfast. fast wifi. good news channels in english.

but the wifi was relatively weak and unstable for such a nice place

the breakfast was delicious. the location is a good one.

food the breakfast buffet is the best we've found the fruit is fresh, the bread is fresh, the eggs are

the laundry service

business facilities like conference rooms, easy printer access, and small meeting rooms, a nicer gym, all day

wifi

gym

good breakfast

breakfast ok - need in-room delivery of meals

it's incredible that you can't get hot food as snack bar it's just vending machine type stuff

breakfast it s just okay

no gym

excellent breakfast , good location

if i had to nitpick, there was no laundry service on the weekend, and i really needed something cleaned

staff knocking the door to see if you want to do laundry or room be clean.

the price of everything (food/drinks, laundry service), no ice available for guests, the tv set.

the lack of a swimming pool

bar does not have any food service

the pool was under renovation, our room smelled of glue (had to be taken care of by a doctor in the

no bar by the pool, no mini bar and room service close s early

of everything i like that this tell from the service to the staff members to the interior to the breakfast to

everything good excellent gym restaurant spa staff

the pool does not received sun until 1 pm and the check out is at 12 and if you check in a bit late

some issues with having guests and they change over $200 for laundry

not enough towels. laundry took too long

gym was very small and has old equipment

we were happy there were enough lights with separate switches in the bedroom, kitchenette and also in the

the kitchen does not have utensils

laundry was overpriced (30 dollars for 2kg

the laundry was incredibly expensive, and the wifi cut out few times for a few minutes

no laundry

additionally, i had some clothes washed by the laundry

communication was very poor. bad organizational skills in regards to extra services like laundry

laundry service is quite expensive compared to local pricing the restaurant felt crowded most

soap dispenser provide very limited quantity of soap in the bathroom and laundry service is very slow, it took

the mini bar without products

lobby too small and sometimes there was nobody at the bar and had to wait a long time.

good location, good breakfast

hotel pool is like a hot tub its not a pool

breakfast was fresh and tasty each morning, with a good selection to choose from

rooftop jacuzzi and available laundry machines were also appreciated

everything super clean, and the fact that we were able to use the laundry room for free was a massive plus

the staff is very attentive and kind, the rooms are beautiful and clean, laundry is free of charge, the breakfast

laundry service with no fee

laundry facilities, rooftop deck/pool area, secure building, garage parking, very quiet

the staff kindness breakfast was very good

parking on site

beautiful hotel, great jacuzzi and breakfast (outside!) and the best attention

breakfast and room service food was very good

thaks to mateo for the attention and the cheff for the breakfast.

the laundry services it cost me a lot for little clothes to wash

prices for the laundry service was rather high

all incidentals at san fernando, laundry, menu prices at the only restaurant, (dann carlton has three) were

cost of the laundry was extortionate, basically 11000 for one pair of socks if we understood it correctly

wifi very sketchy and had constant signal interruptions

unclear information about laundry service which is not that efficient due to the fact that is a service provided

laundry service was fast and affordable

the laundry service a bit expensive but was quick and convenient

good airconditioning and laundry service

they do have a laundry on site with reasonable prices (we used it

do not get the laundry service

hot shower; smooth check in and check out; very good staff service including housekeeping and laundry; excellent

the service and the laundry prices

not a negative on the hotel, but once we converted the peso to aud we realised how expensive our laundry service

twice for laundry

efficient laundry cleaning service

the apartment complex offered a laundry service which was helpful

they also offer laundry service

not do laundry because the only washing machine they got was damaged

we used the laundry service which was affordable and helpful for dirty clothes

laundry service was not good

internet, not a great location, front desk staff not particularly helpful, overpriced laundry and minibar services

the breakfast was amazing with gorgeous view

no safety bars shower water supply was not regulated, water would turn hot or cold there was no restaurant or

in front of the hotel made it a little difficult to find the parking garage but we figured it out

the service was excellent and friendly. every request was tended to. fast laundry service.

negative is the laundry service

in addition the laundry service is a nice touch

you will have a great view when you have a breakfast

kitchen of the appartments should be better equiped

but the biggest travesty was my laundry bill when i checked out

the laundry service it s too expensive!!

think that they overcharged me at the laundry

the internet was really slow at times. the laundry was super expensive

wifi was ok, comfortable big rooms

very clean and the staff is amazing, everything is so clean and have option of laundry and it was cheap and

breakfast is very poor .

from kitchen in the morning, so sleep till 7:30 max

breakfast wasn t the best but we weren t blown away by any breakfast we had on our month long

breakfast option could be changed up, we stayed 4 nights and the sam breakfast was offered each

no pool but that isn't a deal breaker.

the room was spacious with a very nice view. staff were friendly. nice breakfast.

i order two times room service and the person in charge canceled the order and never call me

amazing roof top bar and stunning views over medellin

noise on the 4th floor when partying at the bar on the 5th floor.

scam me on the laundry charging me $60 for 4 pairs of socks and 4 underwear, i had to call the police, which

also, laundry is very expensive

the laundry service was a rip off, 10 times what we have paid at other hotels in colombia

in a country where laundry will cost you few us dollars

not wash your laundry here

great breakfast, which was included

wifi connection was very poor in the room i stayed in

good service. good wifi. just a bit loud... breakfast ok.

very noisy bar next door played heavy bass music until 2am on a sunday night!

breakfast was delicious and plentiful, with multiple options to choose from

just across street there is a laundry and market

the people were so friendly, the location was great and beautiful views, the pool was clean

jacuzzi wasn't always working - gym was small - steam room was only working if you told staff to turn it on and

i got the best room, very quiet. the roof top hot tub and gym is excellent

i reported a faulty hanger bar & it was never fixed.