beds are a little hard, the tv didn t work, the wifi was bad

the breakfast was good and also the location.

every morning we had a good breakfast

the breakfast was delicious and staff and amenities were phenomenal

it also has a very nice breakfast and the staff is very friendly

didn't have wifi in the room and fall all the time. more variety in the breakfast

very nice service, polite staff, nice breakfast

very good breakfast and wilson who served was very nice and took very good care of us

laundry service is inexpensive and will even clean shoes

didn't understand laundry instructions , maybe they should change the laundry process/instructions

prices to have laundry done is per item and was very excessive

we were quickly given our key, the pw for the wifi and given a verbal run through of the facilities

room service food is amazing and available at late hours

1. spotty internet 2. laundry rate was 3000 cop per piece - even one sock !

cheap and efficient laundry service good view from the balcony big smart tv to connect to youtube, netflix etc

the sheets were stained they smelled clean, but the stains made them feel like dirty laundry

the apartment had what was needed the kitchen was well equipped, as was the laundry area

having a laundry sink and drying rack in the room was very helpful

the laundry service is very expensive, around 4 euros to wash a single shirt

the rooftop on the 16th floor is very cool with a nice swimming pool, gym, spa, and bar and has a nice view

area also :) great location right by a mall with easy access to atm s, supermarket and for kids play areas on

breakfast ok but have had better. gym and pool very good.

the bar and restaurant closes at 9 pm

the laundry service was the best i have ever experienced

the persons at the kitchen, the attendants, the administrator, exceptionally kind

wifi was great, comfy beds too

nice kitchen and cleaning staff, fresh breakfast

the first day, i didn't see anyone on the kitchen to serve breakfast (not included)

there is parking and it s very safe

breakfast was very good. gym was ok

safe area and perfect for tourist and/or if you are traveling with kids

good hotel, good parking,great breakfast.

attention to detail in the rooms, mini bar service great variety but prices way too high - as outsourced contract

we got robbed in the laundry

their laundry service was too pricey

my stay internet/wifi access was key because of work, needed a reliable 30mbp and porton didn t disappoint,

wifi didn't work in the room

breakfast great and food really

clinic in that walking distance, staff very friendly and helpful, clean room, one of the best breakfast included

breakfast was great

it didnt have room service, you had to go to the lobby and pick up the food

no room service or bell boy

never happened to me before the gym is a joke

nice spacious rooms, friendly personnel, perfect laundry service.

floor room was vibrating, laundry one shirt was burnt one was stained, although they didn't charge me for it

at all, but the breakfast and laundry prices seemed a bit on the expensive side to me too

i have ordered a dinner from room service one of the nights, it was far cheaper

you'd expect in a 5* hotel) and very helpful service; clean and spacious rooms; pool and gym are pretty good,

late check out

breakfast room is amazing

the gym not that big

the gym at the hotel would be fine for a novice

excellent breakfast , good location

the entire staff was exceptional from the front desk to room service and laundry service everyone was

laundry could be done through the service at the hotel, but if you want to do yourself or outside

facilities were nice and clean, hot breakfast was simple but tasty, and pool was fun for the kids

location, secure parking and friendly staff.

very good service. very friendly staff. good room, with complete toiletries. fast room service.

there was a wide range of breakfast food offered daily

thaks to mateo for the attention and the cheff for the breakfast.

they need to be a beans and other continental elements for the breakfast

breakfast is nice,rooms very clean,and staff is amaizing

my only reservation is that they must advise all guest that the mini bar inside the room doesn't come with stay

breakfast is delicious, with a wide variety of options to suit every taste

the water in the mini bar was frozen and we couldn t drink it

excellent breakfast. fast wifi. good news channels in english.

the room service is fast and the qualy is great

make sure to book room for 2 if a solo traveller. great restaurant and breakfast

hotel pool is like a hot tub its not a pool

breakfast was fresh and tasty each morning, with a good selection to choose from

laundry at the hotel is also very expensive

laundryvon site aside from room service which was expensive but

room service is quick and breakfast is awesome

the room had a smart tv and kitchen facilities

just the gym

the laundry service

business facilities like conference rooms, easy printer access, and small meeting rooms, a nicer gym, all day

good bed, nice staff, good breakfast and facilities

poor quality breakfast

linnens, pillows, no room service, breakfast - everything of really bad quality

wifi was a bit slow in our room and we tried to get this sorted with the staff but they didn t

room electrical key / delay in breakfast

this property was great. clean, modern and great breakfast

cliens bringing kids it to the hotels running arround making noice and they should have better insolation

returning to such a pristine space after a busy day in the city was a highlight

breakfast wasn't that good.

the breakfast waiters need to be trained to be more friendly and service oriented.

wifi was unusable at busier times of day, and it was very noisy often late at night or early in the

breakfast and great service

breakfast i would prefer to be able to serve myself

staff knocking the door to see if you want to do laundry or room be clean.

if i had to nitpick, there was no laundry service on the weekend, and i really needed something cleaned

the price of everything (food/drinks, laundry service), no ice available for guests, the tv set.

jacuzzi was nice as well, however the gym is way too

bar does not have any food service

laundry service was not good

internet, not a great location, front desk staff not particularly helpful, overpriced laundry and minibar services

other hotels do keep sauna & gym open so i suspect it's just a cost cutting measure

clean, good location, good free breakfast

- gym equipment's are not working properly - they should schedule regular maintenance for it

some issues with having guests and they change over $200 for laundry

not enough towels. laundry took too long

value for money! location! safe neighbourhood! awesome rooftop breakfast!

gym is pretty small and fair breakfast

also, the rooftop breakfast view was nice

laundry service is quite expensive compared to local pricing the restaurant felt crowded most

soap dispenser provide very limited quantity of soap in the bathroom and laundry service is very slow, it took

breakfast was more then enough to left me full until midday with a variety of selections of hot and

the only thing i didn t liked was that the gym was tiny

friendly staff, clean rooms, great breakfast

laundry very expensive.

additionally, i had some clothes washed by the laundry

no laundry

it is not always that you give your clothes to laundry

the laundry was incredibly expensive, and the wifi cut out few times for a few minutes

only room service was available

the pool does not received sun until 1 pm and the check out is at 12 and if you check in a bit late

the spa staff were awesome

breakfast was phenomenal everyday, room service and house keeping were excellent so was all staff

and polite staff, exceptional room service

cost of the laundry was extortionate, basically 11000 for one pair of socks if we understood it correctly

prices for the laundry service was rather high

the laundry services it cost me a lot for little clothes to wash

all incidentals at san fernando, laundry, menu prices at the only restaurant, (dann carlton has three) were

location breakfast buffet was very good, a variety of delicious food, our server jair was very nice,

the hotel also offered to do our laundry, but then they charged us for it

my second issue was the laundry price

breakfast options a little limited. laundry v expensive - and overcharged ( refunded)

great location - a short but steepish walk into the main bar /restaurant area - like provenza

breakfast was delicious

for example laundry, where they charge 5 usd per underwear and 10 usd per shirt

the laundry service is extremely expensive

a few coffee capsules and when we asked for two more we were asked to may for them also the laundry service

is the the laundry rates so high makes no send paying 200 mill for laundry when the unit itself got the night

year s party was terrible, laundry service works weird, needed to explain how to wash, 90% of workers cannot

helpful team, good bfast and great washing facilities for laundry. fantastic location!

the staff is very attentive and kind, the rooms are beautiful and clean, laundry is free of charge, the breakfast

great pool, nice laundry facilities, good varied breakfast, wonderful staff

laundry service with no fee

love the rooftop area with hot tub, lounge chairs, gym and laundry facilities

i had a bit of wifi issues, but i spent a lot of time outside, so not being able to connect 24/7 wasn't an

air conditioning, shower continually overflowed into the bathroom, wifi was terrible, no fridge or even ice

wifi was slightly patchy at times so we had to switch it off for much of the trip

4 parking spaces only, you better arrive early if you want to find a parking spot available

wifi connection was poor

twice for laundry

do not get the laundry service

hot shower; smooth check in and check out; very good staff service including housekeeping and laundry; excellent

the service and the laundry prices

not a negative on the hotel, but once we converted the peso to aud we realised how expensive our laundry service

very nice breakfast, clean rooms, laundry service, air conditioning

they tried to charge me twice for laundry service

breakfast had a good selection of hot and cold items, more variety than we expected

perfect location in medellin, good breakfast, friendly staff

very nice breakfast, clean rooms, laundry service, air conditioning

free breakfast with really friendly lady who was a great person to see first thing in the morning

breakfast was at a another hotel about 10 minutes walk away.

comfortable, hot tub was great, building very secure, staff was super friendly and helpful, the breakfast was

the breakfast was excellent

breakfast had little selection, room was small.

they did my laundry on a day that was closed and were available for anything i needed

a good shower, good wifi, great location.

breakfast was good

excellent location. great staff, always willing to help and delicious breakfast.

good location the room clean nice bed to sleep the breakfast wifi was very good

they do have a laundry on site with reasonable prices (we used it

the laundry service a bit expensive but was quick and convenient

good airconditioning and laundry service

unclear information about laundry service which is not that efficient due to the fact that is a service provided

laundry service was fast and affordable

itself is quite small, though we were prepared for that and the very large terrace helped - doing laundry through

asked for laundry service and we didn t get a heads up that it would be a luxury service and we had to pay

the laundry service wasn t up and running (even-though the city of medellin was out of water for loke

awesome location in the heart of el poblado bar and restaurant scene

great design and ambience, very comfortable bed, shower works perfectly, fast wifi and friendly staff

the shared laundry service was out of detergent.

than they lost my laundry it took 5 days to generator my receipt only to find out they forgot it again

laundry room is very well equipped

the breakfast was expensive too also the laundry

wifi in the dorms cleaning stuff took/steal my shoes and then they appeared in the laundry

breakfast isn't included but there is room service available from the downstairs restaurant and loads of options

location, wifi, working space

friendly and helpful staff - beautiful and spotless room - top roof terrace with sunbeds and pool - private

ich i used)

five-star services like hotel laundry

rooftop bar/pool - free breakfast, laundry service

breakfast was amazing

best location, best rooftop pool / bar

great breakfast, which was included

wifi connection was very poor in the room i stayed in

good service. good wifi. just a bit loud... breakfast ok.

very noisy bar next door played heavy bass music until 2am on a sunday night!

breakfast was delicious and plentiful, with multiple options to choose from