pool is amazing and the food in the restaurant was amazing

hostess turned the outdoor fire pit by the bar off at 5:30 when we were enjoying our drinks with other hotel

have the minimum amenities that you'd expect in a hotel: - the coffee machine was broken - the wifi didn't work

could not take our small dog to private beach- prices. no room service???

the pet friendly atmosphere added to our enjoyment

the pool is cloudy-does not seem up to quality standards

the room we had did not have a funtional fireplace which engineering had to come and fix

fitness center was outstanding!

was no pool bar or food service, the bar closed early, and our room did not get cleaned at all one day

we were able to make do with the arcade room, heated pool, and playing on the grounds

room 222 was next to the housekeeping laundry and my entire room was vibrating and loud

laundry room requires us to download an app to use the washer and dryer

swimming pool was out of order

beds and pillows were comfortable and the indoor pool was great for kids.

i enjoyed the gym facilities

room i was given too noise, i was first floor near the laundry room and staff supply room, kids were running

the hotel is pet friendly and in a great location

hand soap mounted too high on wall for smaller kids to reach

well designed rooms with great desk area, etc, big comfy bed, good gym, pretty good breakfast, great staff

the free breakfast was so very delicious

pet friendly family style fun theme

location & pet friendly

fire pit in the evening bar on site close to everything, walkable

lobby is warm and cozy, with a bar (wine, beer and coffee), tv and both indoor and outdoor fireplaces

wifi did not work. no one was able to log on

to go to gym at 5:00am and found myself locked out of gym and my own room, then faced with a demand for a

the teams working the tables were great, the bar service very nice even though i just had soadas

kids running back and forth for hours but thankfully they stopped at 11 pm

our kids loved the pool and the bowling alley

room was clean and had a microwave (which is most important when you traveling with kids)

no room service during our 4 night stay

free parking

the pool

my granddaughter liked the pool

also the bar in the lobby was just down

close to golf courses. great hot tub. had laundry facilities.

laundry facilities available

an extra fee of $100 for the pet although we were there for just one night, seemed a bit excessive

she was rude and made getting breakfast with my 3 kids feel very stressful

room suitable for 2 adults and 3 kids

bed was comfortable, the whirlpool tub was great, and the selection for breakfast was great

gym was too small

no shuttle to airport allow it states it as feature

spa was paved over in pool area.

had very slippery floor around it, our kids fell twice and they are used to walking not running around pools

were next door to the laundry room room #122 they can only get a person to do laundry in the garaveshift hours

access to laundry for an extended business stay is a huge bonus

king bed, old and springs sticking up,no hot tub available for use, also clothes were stolen from laundry room

and friendly, great continental breakfast also access to laundry machine

the front desk staff checked us in very quickly, we had free laundry, a great complimentary breakfast, and our

from easy access from the parking lot, use of laundry this last time, breakfast is excellent, and the house

- laundry machines only take quarters and dont wash/dry clothes wellfor reviews on resorts, hotels,

free breakfast was nice. gym and pool was nice.

all good, maybe, some crossait breakfast sandwich, that's it

very clean. quick check in/out. nice breakfast provided. easy parking.

hallways are littered with sheets and garbage and the second floor by the laundry smells like something has

location, flexibility, kitchen, laundry, fridge, exercise room, staff

the experience was terrible and we spent 3 hours at a coin operated laundry trying to get the smoke smell out

the laundry room was handy

and laundry area could have been cleaned better

your laundry machines worked with credit card

we were charged $8 a day to park in an open parking lot with no security, and $5 per day for wifi

rooms are pet friendly so if you have allergies to pet dander it s a problem

that smell a lot bleach from the swimming pool just walking by the area

the location, the staff, breakfast and cleanliness, and pet friendly

also the room was clean nicely furnished for a pet friendly room

fans or blowers all the way to our room and a room marked with a big blue x which freaked out our kids

breakfast was really yummy

love having a little kitchen and full fridge and microwave.

the room was spacious and the kitchenette was a great feature to have when traveling with kids.

was a little on the expensive side and the laundry facilities were very small and the dryer didnt really dry

location was great and staff was wonderful and they had laundry facilities

room, bed, shower, pool, bistro, laundry room

good lighting for parking. friendly staff. great bar for happy hour and morning coffee.

great pillows, gym was a awesome and clean.

facilities were modern and clean. front desk staff was very helpful with laundry facilities.

the pet friendly puts this place #1 for our family when visiting reno

we felt safe there also our kids enjoyed the pool at the end of the day before they close

pet fee was outrageous and they hadn't even looked at our accommodation request, we brought it up

also the breakfast bar was very chaotic and messy

note: it was odd that the hotel didn't have a small laundry room like other hotels we've been to

it's possible to go through the front door and avoid the casino, but the parking is in back by the casino

smell of smoke from the casino area was the only drawback and i'm not exactly sure how or why that was considering

the spa was first class

my child felt like a princess with room service and the beautiful indoor and outdoor pools

took advantage of laundry facilities

the kids enjoyed the pool, while we were glad we could get some laundry done

not very well sound proofing between floors, when you have kids running around above you for hours and you can

they said it wasn't pet friendly, yet the day i checked out there was a dog in the hallway.

a bit noisy hear kids running in hall and hear neighbors

air conditioner was very loud, and i wished there were laundry facilities, would've appreciated that

wouldve liked laundry facilities....

was very crowded on memorial day weekend but that will be anywhere wifi was not included , but should have been

the north wing is awful - like a 1 star motel. also the wifi did not work at all.

we ordered room service

excellent location, 2 blocks away from casinos and restaurants area

very good breakfast

very good breakfast

delicious breakfast, friendly staff, heated pool and big hot

the staff was great room was clean .. loved the breakfast!!!!

a laundry is available in the 6th floor

my favorite hotel in reno... love the full breakfast... healthy options.

very comfortable room. and the breakfast was great!

unfortunately, the hot tub was not working but the pool was still a hit!

friendly staff, clean, good breakfast available, swimming pool and gym. my family has fun

gym open

pet friendly & location

all staff members were very friendly - even the 4:00am shuttle driver

not much to do for children at the hotel itself, but they have a bar and pool table for the adults

shuttle service was great

was no laundry room the only vending machine i could find there was stocked with good drinks but neither

no laundry. facilities

the breakfast area had a laundry sink in it so needless to say i didn t eat anything

don t even have a laundry bag

it should of never made it past the laundry

the assigned room, hallways, elevator, laundry room, temporary breakfast room, pool, fitness room, and reception

laundry room washing machines don't take coins; one must download an

operated guest laundry, parking lot was very slippery on account of untreated ice underneath snow

the laundry and essentials kiosk are very handy to have on site

excellent staff and clean and comfortable. great shuttle service. breakfast was delicious!

the pool, the lounge was closed

my friend and i had a wonderful spa time and girls nite out at the hotel

wifi was iffy, had to sign in every time i used a device

pool closes to early

2 breakfast options, lounge area and pool

construction, no where to park, noisy, paying a resort fee is ridiculous, when there isn't even a laundry room

blanket in the room, cause the ac was cold, and they don't supply large bags anymore for dirty laundry

to be cleaner - the furniture to be in better quality - the elevators working correctly - the laundry to be

parking was easy and there was security

room was clean, room service was fast and efficient. the desk clerks were nice

of the facilities that we required were out of order including the laundry washers and dryers and the advertised

there s also a small guest laundry which was useful

a laundry service would be nice. there is a washer and dryer available, but no service.

laundry facilities were out of service

no quarters to utilize laundry; couldn t assist with a fork or spoon from delivery service

it was close driving distance to everything nice pool and hot tube nice area outside to relax

pool, gym, hot tub

the kids enjoyed the pool and we took a short walk (3 blocks) to the reno arch

i'm glad i didn't take my kids swimming

the bar was closed but we had our own wine and we sat and drank in the lobby, which was often quiet,

laundry at out front door when we checked in

no coin laundry on site

also, until i checked out, nobody informed me a laundry service was included in the price

bathroom area was small but clean and extra towels and laundry bags would be nice

staff was excellent as they responded quickly with our request for extra pillows and plastic laundry bags

the resort for kids and adults extremely family friendly great gaming well managed coin operated laundry by the

were clean, check in process smooth despite the number of guests checking in, laundry facilities nearby in the

we did not have to leave the hotel, 2 days stay with the kids were great

the casino was convince all in one location kids play swiming pool restaurant

parking is not close to casino /motel.

really bad service, decor outdated, no adequate laundry service

the no cash policy that requires guests to go the casino to get change for the coin operated laundry

could of had better laundry room

staff was great walking distance to denny's, pool was nice its got a laundry room thats a plus.

laundry facilities were inadequate for the size of the hotel

fun down, room was in terrible shape, smelled terribly, holes in wall, wifi unreliable, very dilapidated

the pool had no water in it and there was no free breakfast

no breakfast that was supposed to be part of stay, no vending machines

the pool and breakfast was closed, and the breakfast was part of the reason i selected that motel

the amenities that were on the website were not offered at the hotel no breakfast no pool

when i called the front desk, the girl that answered told me that they are doing laundry and won t be able

thing i didn't like that laundry was out of service and i couldn't wash my kids dirty clothes after the snow

the cleanliness of the entire property, the quiet rooms, great comfortable beds, easy access to pool and exercise

location and allow pets.

pet friendly and great prices!