location parking helpful staff

everything was great loved room service food was excellent could not fault anything.

easy parking, too

we had one overlooking the golf course the staff are all so very helpful and lovely immaculate , breakfast is

very nice property with nice facilities. plenty of ev charging points.

30 and there were dirty trays and bags of laundry in the corridors

nice touches in the room with refreshments for the kids.

location, friendly staff, clean big rooms and plenty to keep kids busy - especially the games

loads of free easy parking

they are very relaxing and also the facilities were excellent they had a games room swimming pool and

gym was very basic and no laundry facilities. we stayed for a week.

got to be down to the member of staff that fitted them, surely that should have gone back to the laundry and a

gym was very basic and no laundry facilities. we stayed for a week.

food super costly. kids burger for 3.95 was the same size as the adults burger for 16

easter egg treats offered which was a nice touch for the kids

no laundry facilities available however excellent value for money.

shared a twin room on the lower floor and it must have been directly below or very near the laundry room

no laundry service..

the kids settled easier as they didn't need to share the bed

parking easy check in cute kids area - this was so welcoming and made us feel the hotel was instantly kids

the location of the room was above the laundry and adjacent to the service elevator and some noise was coming

food service and quality particularly good and room service staff are all very good.

small gym facilities, only small bottle of water provided.

and card left in our room upon our arrival for my wife's birthday, as well as the rose petals on our bed

breakfast, comfy rooms and great gym but the highlight was the staff who could not do enough

and unprofessional,only one lift (had to use stairs due to staff using public lift to take dirty laundry away

the rooms and beds were excellent, as was the breakfast

kids sofa bed not comfortable

room for 2 adults and 2 kids (pull out sofa bed) and still had enough space to move

breakfast selection was excellent. food was fresh.

great wifi connection

kitchen facilities very limited, not even a bowl available for my cereal

there was no room service for the week so no cleaning of the room or fresh towels

money, spacious rooms, clean and comfortable decor, nice new flooring, good location and onsite parking

wifi was good

breakfast lady wasn't helpful or happy

good room service and friendly staff

no problem with the hotel . my wife has been enjoying her breakfast.

wifi worked throughout the stay

parking and wifi

despite the availabilty of room service, we would have enjoyed a proper 'sit down' meal at the hotel's restaurant

staff were friendly and helpful had everything i needed quite room window fresh air, good wifi

the wifi on check in was very good however it deteriated as the evening went on

clean, functional and very reasonable price, decent bar and restaurant on site.

friendly staff, parking and covid19 management. price. liked the architecture of the building.

no laundry service offered no fitness room coffee at breakfast was horrible

only had breakfast so don't know about dinner or room service but if breakfast was anything to go by i'm sure

the wifi was good but wasn't able to connect it to my console

the bar staff was very good just a shame we've not tried breakfast had to go back yearly for the kids

bed was comfy and the bar staff were brilliant

room service was second to none, as was the breakfast

breakfast was lovely and really good quality

location, very spacious and comfortable rooms, pet friendly which is amazing as we were able to bring along our

the room service etc was definitely worth every penny

large tv, comfy bed, wifi, fridge, bath/shower with great water pressure, lots of sockets and best of all it

marks on our bottom sheet from the laundry that should have been noticed and not put on the bed

had trouble connecting to wifi. bed was pretty old and sagged in the middle.

the free wifi was

free parking and wifi friendly check in staff optional breakfast.

the shower was adequate but the power was low, which is a personal pet peeve for me

room was very noisy throughout the night, especially as it was situated above their laundry loading bay

laundry not provided

gym food staff services communication

experience all round, from the staff to the wifi

i ordered room service as couldn't cope with sitting in a restaurant after a long drive

plus didn't sleep very well as we were next to the laundry room and it there was a constant rumbling sound

bar was advertised as 24 hr but closed just as we d arrived back to the hotel between 11-12 pm

would get a card or something to say you are staying in the hotel and i thought there would be a wifi password

wifi didn't work in the room and as i was travelling for work, i was too tired to leave the room -

telephone system so no room service- not explained when we checked in extremely small bathroom reading light

management advised there had been issues with the laundry

dirty laundry left in the room by previous guest so room obviously not cleaned thoroughly

being given a password for the wifi on my second day i could still not access the wifi

spa treatments not available although we pre booked

hotel doesn't have the list of numbers for the reception, bar and taxis printed on the table next to the

general manager made me feel at home and helped with a laundry issue

stifling hot 30 degrees inside and 15 outside, presumably sat over a laundry or shop

i had one issue connecting to the wifi but that was quickly solved with no fuss.

were so welcoming, hotel was very clean, and breakfast was amazing, well worth the money ans will definitely be

friday night had a promotion in the bar :-) breakfast was decent, good selection and

room wasnt ready on arrival due to laundry issue

table need to change the ironing board cover as it is worn out and does not look clean poor wifi, could not

staff very helpful, breakfast excellent, location excellent, room was great

room service was fast and decent quality food

and really enjoyed dinner and breakfast and was very good value for money ,the hotel lounge and bar are very

great hotel to stay at for business purposes. nice restaurant and small but usable gym.

wifi and phone signal drops a lot

convenient for golf

wifi is very poor

charge for occupancy of 1 adult + 2 kids more than 2 adults + additional charge for an extra bed) but no extra

so unless you want to have dog walkers passing your window or want to witness the laundry delivery on a sunday

the swimming pool steam n suna

complained about noisy neighbours and the fact i had kids banging on my door in the early hours to staff thinking

pool and spa area

always friendly spoken too interior downstairs reception was nice entrance too main room was nice pet

there was a laundry bag in my bedside drawer when we arrived

an early check in to a late check out, what a place to be to get to know the city

parking was tight

this place is outstanding from the friendly staff to the great bar and spacious rooms

breakfast was very nice and i like the decor in the bar and restaurant

always laundry and cleaning carts lining the room corridors at every time of day.

water, teabags, laundry bags/forms etc - but i'm

were great - reception, breakfast and bar

everything room gym comfy bed

lovely bar area and restaurant

i was particularly impressed by being allowed to store my push bike in the laundry room over night, although,

i got a discounted room upgrade and late check out - this along with tea, coffee, water and other extra touches

only thing that was disappointing was when we called to order room service

a plus point was that they had a little gym inside and it was open 24hours and the breakfast was good ai just

was there a gym available - i didn’t get a chance to check

to get in shower,but not a problem only there 2 nights,but always laundry trollies in corridor

location beds wifi coffee and tea maker in the room fridge hair dryer and ironing facilities two complementary

nottingham castle, comfortable bed, excellent breakfast, very polite and nice polish girl in the kitchen

in was easy, staff were so friendly and helpful, free early check in and a hour complimentary late check out,

couch bed was a little thin and not very comfortable, but since it was for my kids and they are light, it was

too noisy to sleep and you couldnt walk down the corridors freely due to piles and piles of dirty laundry that

lovely lounge bar area in the evening

friendly, accommodating staff (allowed early check in and late check out free of charge), good parking and

quite far from the restaurant and reception and was next to a karaoke bar and did not have a good wifi signal

is clean, comfortable, had a nice hot shower with toiletries provided, and there was a tv and wifi if required

dirty laundry hanging in bathroom from previous occupants

i was also missing a laundry bag and had to go the the reception to get one

it was still empty next day morning 8am), towels are too hard (come on hilton, just need to use laundry softener

upset was that we pre ordered breakfast so we could have room service

spa could be opened for longer

lost a stuffed toy which i suspect was taken out with the laundry - no-one really made any kind of effort to

room was clean and had a hairdryer, kettle, tv, laundry service, and en

bed was comfy, view was nice and love the late check out

45pm) we were told only one room was ready as they allow guests late check out

bed, decent shower, excellent wifi friendly, helpful staff

dirty and unclean, the room very warm and made us feel a bit sick, floor on landing quite uneven laundry everywhere

laundry all over the corridors - cupboards open etc

i tried the gym out

the room was supposed to be for 3 adults and the single bed was not built for a adult it was a kids sofa bed,

we used the small gym and that was good just to keep on top

the parking was good and safe

interesting historic accommodation really helpful staff good breakfast and bar food

was a two day halloween event which meant car parking was confusing

wifi was poor reception and kept cutting iff

plenty of parking and lovely grounds and walks to be had

saturday morning, when i asked what the noise was the next day, i was advised that it was their laundry servicers

robe provided and when we asked for another we were told that they had not yet come back from the laundry

the bar in the hotel is has a really nice atmosphere well, and the staff were very helpful in letting

i stayed in 2 rooms over 5 nights and the wifi quality varied

also we had room service and the full english was

nice room on 11th floor, but next to laundry cupboard which was made a bit of a low noise, although this was

he came to my room, confirmed hearing the noise, but said there was no laundry on that floor and suggested it

i wish the gym at free weights but that's it :)

shame the bar drafts not working in the evenings when we back

from the room, the armchair, free wifi comfy bed, excellent breakfast choices

in rooms noise from laundry room and extractor fans breakfast was a bit chaotic with limited

for one night whilst dropping our daughter off at university, the staff were lovely, the bar and restaurant were

free wifi and tv although screen very small from my lovely bed

wonderful pool and spa

swimming pool was great

room was next to the laundry which was noisy at times.

- [ ] cutleries are like in a proper restaurant - [ ] very kids friendly

heating up, would have liked to have been told about booking treatments with the therapist in the spa bit,

loved that kids eat free and they hsve childrens plastic plates and cuttlery at breakfast

pet friendly, clean and good surroundings to walk dog in safety.

the place was clean and tidy and had loads of private parking

staff pleasant and helpful, bar food very good, room service breakfast much appreciated.

room needed airing tv and wifi poor

lovely bar and staff and huge bonus was the excellent breakfast which was better than any of the big

selection of drinks in bar excellent too

excellent spa excellent which it always is when we come because we use the hotel about three times a year

walls are quite thin just a word of warning if families with kids are right next door when your trying to sleep

also very very pet friendly which really helped having got he dog with us

use of the gym room was brilliant, staff were very helpful

walls are quite thin just a word of warning if families with kids are right next door when your trying to sleep

sounded like a laundry machine running all night

also, disappointing that the swimming pool is not up and running

closing the spa and pool at 730pm on a weekend then being told otherwise

room , shower , tv (big) , air con , bar for a couple of beers , bed was comfy

the added on car park and the added on breakfast.

wifi kept dropping out in room 8

lovely room comfy bed. really good breakfast, even had vegi sausages. would stay again.

staff were lovely, i ordered room service as i was travelling alone for work. this was lovely.

lovely room and good parking and nice breakfast

parking facilities great and location was perfect

pool hot tub gym hotel great

it was very friendly and pool and spa were absolutely spotless

were a large wedding party and all our extra needs were met such as buffet dinner with bar and breakfast all in

could not get drinks from, say a vending machine, although i presume you get get them from room service

the spa area is great and ideal to relax in, we stayed in there to long as the restaurant was closed

parking is spot on, you can park right outside of your room

the staff were very good and really helpful breakfast and service we received

parking outside your accommodation was so convenient

even made me a packed breakfast as i needed to leave early

stayed at this hotel four times its the best in derby all very good staff,room,price,breakfast

laundry bedding was left at the end of each corridor in sight of public, even blocking a fire exit

order 'didn't print out in the kitchen' but we were given half off our food bill

wifi didn't work anywhere in the hotel

pool and gym looking a bit tired, in need of some refurbishment

very comfy beds free late check out option on site gym and pool nice

laundry extractor in room, which was fixed quickly after i called

the swimming pool is good too, and all of the staff we spoke to seemed to be genuinely helpful and friendly

lovely gym and swimming pool

free wifi throughout

also kids eat free in the restaurant

no kids menu on display

no kids menu on display

bed for the kids was not ready on arrival

wifi was strong and stable which was perfect for a group of business travellers

staff were very friendly and helpful i was travelling on my own with 2kids and they made sure had everything i