floor close to the laundry room and back parking area are in poor conditions (dirt, thrash, cigarettes, etc

beautiful place to relax and the swimming area was wonderful we had our drinks by the pool

practical location, nice pool, large rooms, clean bathroom, parking in front.

the wifi worked perfectly and i was very comfortable here and able to finish all my work

services (reception, waiters, cleaners) - fantastic, wifi is free and good - available in all hotel areas (room

parking lots limited and you can't arrived later because it was closed

i didn t use it but the hotel has a small swimming pool that should be good if you have small kids

that it had parking.

the hotel also has a free parking, which is a good option if you have a car

blocked toilet, very weak wifi, staff doesnt speak english at all

had to change my room because the first one had dead insects in the bathroom an kitchen

booked a room with kitchenette and did not receive what i paid for

i like that it near food places and it got a pool

there pool had too much chlorine.

not helpful and had attitude smelled of damp in our room a/c was ancient and noisy requested parking as a genius

i hated breakfast. i have to say that's my only complain

hotel is excellent, the breakfast really good

the room clean and comfortable. nice bed. the breakfast so good. i really like the hotel.

the pool bar was closed during our stay

the kitchen inside the room is an amazing feature

super easy stay and fun for kids too

great location, very good breakfast, clean rooms.

the wifi on the public pc was next to nothing

pet friendly in an outstanding location

no parking available during mall hours. pillows smelt moldy.

very good breakfast

shuttle to and from the airport

the breakfast was average, but we loved the coffee

wish they had a bigger pool area.

- running belts in the gym were

breakfast, the best margaritas of our two week trip, very friendly and welcoming staff, great laundry service

very friendly, beautiful surroundings and room. amazing breakfast.

other places we planned on visiting, and were very accomodating when my wife wasn't feeling well (late check

room and a brilliantly thought out, varied breakfast, wonderful sun trap pool and possibly the best check-in

the amenities, facilities and breakfast all make this hotel stand out, as well as the very sweet and helpful

big parking space

good location, great pool. nice breakfast restaurant. good parking area.

wifi connection was not really stable but this is not really a disadvantage.

the beds are wide and comfortable and there was a lot of parking space

good location, great pool. nice breakfast restaurant. good parking area.

to have a small cool bar in room, it is not there

parking lot was a little far and was crowded due to the casino s traffic.

the room felt very humid. parking is far away

parking lot problem,with valet parking waiting to much..

room service is really good and meet our expectation

is excellent, the rooms are comfortable, and we loved all (colorful) details in the restaurant, pool area and

there is no dedicated parking, which is a little bit of a challenge, but we parked on the street without any

enjoyed the pool

clean, active kitchen and bar considering it s a boutique hotel, friendly welcome with delicious drink, spacious

not only it provides all the hotel functions to our full satisfaction with strong wifi even in the room, spacious

the room, swimming pool and breakfast area were clean. the staff was courteous.

spacious, good ac, parking, the staff is friendly and helpful

the pool is a perfect place for everybody to meet

the room, swimming pool and breakfast area were clean. the staff was courteous.

breakfast severely lacking and the restaurant next door is a joke

i saw comments about the wifi being weak but it was actually very good so that shouldn t deter anyone from

breakfast was awesome, definetly recommend at least 2 nights there to enjoy visiting merida and

good location, nice pool, decent breakfast, and all at a reasonable rate.

from the beautiful pool, to the delicious breakfast, to the hospitality, to the cleanliness and the quietness

fast wifi in every part of the hotel

the first day the hotel had problems with the laundry delivery so we did not have any towels.

there is no laundry service for clients on site

wifi did not work in the room. they don't have laundry but there are options in the area.

room was next to the laundry which is works all night

laundry near by & plenty of places to eat nearby

strong wifi

the staff was amazing, the pool was cozy and great location.

also i asked for a salad roll from room service

pool and wifi both excellent

it has a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym

great wifi

wifi was terrible, the only reason i left the hotel for another hotel was the wifi would not stay

- great location to both centre - cheap - clean - pool was great - room service was cheap

but it would have been ideal to have a bit stronger lighting in the room by night and stronger wifi

the wifi didn't work very well - it would work off and on and was very, very slow for me

clean quiet hotel, professional friendly staff, pretty lounge garden and pool, comfortable and practical room

good location. sufficient parking.

secure, compound parking

staff were friendly and the location is great. parking helped too

wifi not available through out the hotel

hotel advertises laundry service online, yet were informed this is not a service they provide when we asked

wifi did not work in our room, it did however worked in all the communal areas

the rooms near the front entrance and near the pool can be noisy

breakfast very nice

breakfast (you have to pay extra) was very good

the homepage car rental and laundry is offered, but none of these service are possible at that

loundry service is in near street - laundry

we had a free parking and the room was clean.

our room was facing the courtyard, that is a car parking

quick walk to the center, really easy to reach and the private parking was a bonus

we'd been travelling a week when we arrived and had a whole bag of laundry and this was taken care of for a

our suite had an oversized balcony overlooking the pool

standard- best quality, amazing pool, boutique privat atmosphere, stunning shower, easy free parking

rooms, great bed and pillows, very friendly staff, very clean, nice interior, great pool, calm

nicely designed and very spaceous rooms, awesome shower, amazing pool, friendly and helpful staff who take

blanket got lost when they cleaned the room, it probably got tangle and went on with all the laundry, despite

the room service was fantastic as we requesting food and drinks and it was immediately delivered

not eat breakfast

property was super clean, they have all the precautions about the covid, the pool was clean

good location, clean, wifi, nice pool

had my laundry sent out to be done for a reasonable price

laundry sent out came back with a strong unwanted smell.

desk and reception staff were very attentive and helpful, including taking our laundry to an express launderette

was nice except that the maintenance/laundry was in the pool area and thus a steady stream of workers coming

laundry bin too close to corner room chairs outside room for smokers use should be an area away

comfortable. clean, friendly staff, pool

the location good , clean , breakfast very nice

breakfast

nice warm pool

the breakfast staff and the food were

they were able to help with a last minute laundry and with booking/advises to other hotel and sightseeing

the pool is gorgeous and i loved that it even wrapped around the staircase

the staff and breakfast is great

they have the kitchen besides the master bed

complimentary breakfast was so yummy and the hotel was absolutely stunning.

laundry came back mixed up and unironed

breakfast can be a little more extensive

staff kindness, property location, pool

perfect light breakfast. friendly service. quick. beautiful surroundings.

beautiful hotel. nice rooms and lovely garden/pool. good breakfast. nice staff. good location.

you could improve the pool service

allergies, after 9 nights eating out in the region, the meal i ordered from the restaurant (for room service)

very attendant staff. spacious rooms. strong wifi. very strong value

lovely swimming pool and food at swimming pool bar was great

perhaps the pool could have been a little cleaner (leaves etc)

the staff were really helpful and organised parking and laundry for us

friendly service and delicious breakfast

the pool was not as clean as expected (cloudy water).

pool may need to have the filter working.

pool with palmtrees in city center is nice touch

there was a paid laundry on the site which was really helpful since i had been traveling for a few weeks by

people), you find better value anywhere around the hotel for breakfast, food in general and laundry

it does look a bit old and needs some maintenance. the laundry service is overpriced.

a lot of humidity in the room and there was no place to hang the laundry.

they have private parking, which is very convenient for car travelers

ability to do you own laundry for a small fee

the staff so helpful, the room spacious and comfortable, best bed ever slept in, rooftop bar and pool fantastic

hotel is wheelchair accessible, including swimming pool at the higher floors (there is special chair)

parking very practical as you can access the room directly with the elevator from the parking

beds are so comfortable, and parking is available

the staff were exceptional - sorted out our laundry and booked our trip to chichen

quiet despite being in the city centre and the pool was fabulous

parking is a block away, not right at the hotel

there is a pool which is great after a day of exploring merida

parking was a little complicated but staff was very accommodating!

not the hilton, but the staff is friendly, wifi works great, and the maids kept my room spotless

the wifi connectivity was spotty, so it was hard to keep in touch with family and friends

in the structure there s a bar restaurant with a local offer both for price and food

wifi was very slow. toilet didn't flush.

wifi was a little slow.

laundry service is cheap and quick

nice rooms, beautiful interior with a swimming pool

wifi signal in our room 8 furthest from reception was very weak and kept dropping out

restored hacienda with those cool arched walkways and a bar open to the gardens and pool

the parking was free and secure

there was no iron, laundry service, no hairdryer, no fridge absolutely nothing other than beds, tv, and bathroom

the wifi connection was spotty at times

at times with tour parties, which guests had to fight with to get to the free coffee and the breakfast room

the hotel offers an excellent breakfast buffet that highlights local delicacies and fresh ingredients

it has a secured parking lot some blocks away

on your list of facilities, it stated on site laundry, there is no laundry here.

finally, the hotel does not actually want to keep doing the laundry service, but this remains as available on

was hot, location excellent, wifi very strong

wifi was a weak in the room.

wifi is not great and if you have a room on the street bring ear plugs.