the breakfast was very scarce: coffee + two pieces of bread.

gym was available

the gym is a good addition

included an excellent full breakfast, a gymnasium

spa was closed, could hear the staff in the room next to us.

good breakfast though small selection. very comfy beds. secure and good room cleaning.

more breakfast variety

i like the breakfast, the clean room when you returned from a day out

location and breakfast

breakfast is excellent

parking at small underground parking garage but very difficult to slide in the spot

laundry was quite fast, taking my clothes in the afternoon and returning it at

nice backjard, very nice swimming pool

rooms are so olds, don't have enough space for parking, don't have air conditioner, expensive for not be in a

live music from bar filters in at what seemed like full volume

very comfortable room and bed great hot shower pool was great included breakfast was delicious

temperature wasn't warm enough and, other than breakfast, lunch options could have been tastier but i know i'll

i used the pool, sauna, and the spa parlor

the view, cleanest and great service at pool and front desk

breakfast was amazing as well, and i appreciated the fact that they let me do a late checkout

i used the pool, sauna, and the spa parlor

i had some trouble with the wifi.

easy to find. secure parking.

and the stairs are killing you no good for people on week chairs or kids with strollers no good wifi got never

she was waiting for us at the door and kindly guided us to the parking area, checked us

parking is on natural soil and got muddy after the rain that day

water in the shower was cold and the swimming pool was cold water

the swimming pool was really small as well

we like the indor pool and the garden area that had a very colonial style.

the architecture, antiques in lobby, restaurant, pool and staff.

then we took our toddler to the pool which is indeed very nice however ice cold

familiar spirit - business trip, breakfast starts at 7:30am, we had to left hotel at 7:00 am - most of rooms

hotel offers water, coffee, tea and laundry service

oh hotel, extremely helpful staff, good breakfast comes with room, or you can do an amazing buffet at reasonable

clean, great location, excellent breakfast

other than the breakfast, every thing was perfect

the room was super clean! the breakfast was awesome

wishing the pool had been heated

spa is bad

the swimming pool is also grim, and doesn t look at all appealing in person

also like the parking

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and

the little kids park and the open outdoor space.

the front desk staff not to helpful the room service bad

staff ,service, breakfast

breakfast- food and service fantastic

fitness facilities should be advertised as more like a room with two machines, one of which was not

perfect service, valet-parking good breakfast very friendly staff

breakfast was okay, but didn t like that they said the 2 kids with me would cost 50 pesos extra each child

pool wasn't clean

- hot water for shower: be patient, sometimes takes 3 minutes - parking

cold swimming pool

- there is a pool, but the water water very cold

pool water temp - in the bathroom, nothing to but your stuff (toothbrush

social hour, kitchenette, laundry facility

my older son loves the small gym and i appreciate the spacious laundry room

staff lovely rooms comfortable bed and the complementary breakfast was delicious with varied assortment of nice

breakfast could be better and more variety for kids like pan cakes or

with soft beds, great wifi, lots of plugins, hdmi for streaming to tv, good showers, and good parking

great facilities that include a nice gym, pool, spa, restaurant, and more

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

liked the covered pool

great facilities that include a nice gym, pool, spa, restaurant, and more

gym machines to old

clean , pool, service extremely friendly ,high quality hotel

the parking was sufficient

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

breakfast is too expensive

breakfast would have been nice.

new building, great restaurant and gym

staff from kitchen / restaurant were too kind to offer me a pill and baking soda

also a pet friendly hotel

staff from kitchen / restaurant were amazing, they remembered my preferences for my everyday breakfast and

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

hotel also needs to change laundry service

the reception told us that they couldn't do anything about it,since it's a problem with the new laundry service

there was a burnt smell to the laundered items in the room which was the biggest turn off of all, laundry funk

not often, but the wifi cut out for a moment.

2 nights, but second day no room service, so i went out at 18:00 on second day i told this situation, but front

hugo on the bar took excellent care of us

hotel is not a pool hotel

gym needs to be renovated, some weights are missing, more mats and some equipment is very old

pools are too small one is closed. pool which is opend, water too cold so couldn't swim

the wifi cost

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

breakfast is average but otherwise all good.

parking included good value for the price

the gym was small and did not have any mats for working out on the floor.

parking facilities

there is no rooms service or a kitchen available

com , it clearly mentioned wifi available

fresh coffee in the morning, and a speedy laundry service

location: it is walking distance to the city center wifi: very good speed

great to have parking and the coffee was a nice touch

parking inside, lovely look of the hotel inside

private parking

it was a good clean room. they had free laundry service.!

free coffee and espresso 24 hours, and there is a breakfast cafeteria, but i didn't have the time to stay for

the location was great. i did not have breakfast

maybe need to have a variety of breakfast

the breakfast choices were very few and there could have been more

parking they would not be responsible for tha car during the night the car was parked in their

utensils at breakfast

the rooms were so small and old the breakfast was so terrible !!!

to check in and go to our room and another 30 minutes till they put our car into the secured parking

buffet breakfast was good value at 150 pesos per

and upgraded our breakfast to a cooked one

were not clear about breakfast for kids under 2 years old

they took our laundry at 2pm and had it returned to us the same day for a great price

wifi was decent

its a nice hotel, with really helpful staff. the wifi works good.

large bed, good wifi

loud noise every night from bar next door making sleep almost impossible

gym equipment needs a bit of servicing. the pulleys do not run smoothly.

breakfast was marvelous

some facilities should be renovated, for example the gym equipment and swimming pools.

no hot water in shower. mediocre wifi connection

lady at reception was extremely helpful, sorted out some laundry for me and gave me very good advice on how to

we also got our laundry done ( 2 weeks worth on a motorcycle) and the hotel quickly called a service for this

it was close to everything, great staff and a bonus to have breakfast and free parking.

the free parking was excellent it's off site but you just call 30 minutes before and it's brought to the

the valet parking is perfect and free

the staff was lovely and very helpful and the parking was very convenient and secure

parking is free but the valet who will take the car, so keep some change with

clean rooms, good wifi and an excellent location. rooms have a coffeemaker.

wifi was very patchy and unsecured

few problems included some poor information at the spa/gym given by the coordinator as well as inconsistent wifi

no in-house laundry

they allowed me a 1 hour early check

bar, spa were not open

the bar was closed on a saturday, no happy hour and it was unclear what if any services the spa

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

the bar staff were a+ the swimming pool was great

room service

they didnt have deserts as posted on the room service menu

the front desk staff were excellent and spoke spanish and english the breakfast was amazing i've traveled all

the bar staff were a+ the swimming pool was great

best choice if you are a light sleeper (5 de mayo is a very busy street 24/7) if you need steady wifi or you

wifi was really bad especially in the room

the wifi

room service

great location. the puebla zocolo was only a few blocks away. wifi worked great.

i had laundry done

was a confusion about the laundry services and we ended up not being able to get it completed despite requesting

staff wasn t very helpful with questions and there laundry services are extremely expensive

rooms have a lot of space and the beds are very comfortable

the pool is very cute and having the amazing restaurant inside the hotel is very comfortable (and yummy

junior suite was excellent with a big, comfy bed and spa bath

is a wonderful hotel,the breakfast was out of this world

breakfast was very good and offered a nice selection of mexican food

everything. the staff, the rooms, and the incredible breakfast.

also, i ordered a soup for room service and was told it would be delivered to me in 15 minutes

staff helped me get express laundry service

valet parking is useful, however, you have to count with 20 mins or so due to traffic, so ask for your

no elevator, no parking on site, no a/c.

we also consider the free parking option as one of main reasons for our stay but it was not awarded when we

we asked to connect to the wifi to show her our email and she refused

location, breakfast and room.

the wifi is very spotty.

limited gym equipment and lack of heated pool

proximity to historical areas. great breakfast. large and very clean rooms.

breakfast and location were great

i called for room service at 7 pm and the told me it was closed, had to go down and order in person

on site parking

great location, comfortable courtyard with pool

the kids loved the pool and the overall feel of the hotel.

nice touch of having complimentary iced fruit-infused water and popcorn for kids

hotel staff helped us arrange a laundry service and deliver the cloth to our room, which is excellent for the

a terrace with a small attached gym, however, there was a terrible smell on the patio right next to the gym

roof tops all patio & gym

on the menu was omelet and egg benedict, and room service was outstanding

comfortable bed, great wifi, and the shower was huge

wifi was not working for my phone, and we tried everything

breakfast was good

has private parking but guests are not allowed to park themselves, you have to give the key to the valet and

not so friendly at the breakfast, breakfast also very small, the included one

clean comfortable beds good breakfast

they also provide a laundry service for a small fee

laundry service available at a reasonable price

wifi,good breakfast, shower with warn water, helpful personal

wifi was bad

the wifi was very weak - don't stay here if you need to use wifi.