bad a/c and wifi location quite far from everything

old hacienda has been carefully modernised with attractive modern touches, including a stunning pool

the rooms were comfortable, the pool was lovely and the setting was beautiful

the pool

room pool view big room good airco in center 5 min walk free parking

bathroom smell bad wifi and no netflix not friendly staff

rooms are spacious (we had 2 king beds in our room), the pool is beautiful

large pool and garden area were lovely for relaxing after a hot day

only complaint from an otherwise perfect stay was that the gentleman cleaning the pool at 6:30 am was chatting

pool, privacy, balcony, good price

convenient parking on the property

for example there wasn't a reading light by the bed, the wifi didn't work beyond bedroom 1 and 2 next to

parking was available and it was a short walk to many shops and we always felt safe

it has a very nice pool on the patio

ona and jr are very hospitable and helped us with taxi, laundry and diner - and we had some good chats and had

self-service bar was great

quiet, large secure property pool, movies, wifi at the bar

the breakfast is delicious

pool

we used the laundry service and that was excellent too

the breakfast they give you is miserable and when they hand you the menu is ridicules expensive ,

the continental breakfast is very much disappointing and poor

the grounds were beautiful, and the spa was a real treat.

is a noisy kitchen extractor fan above the old house affecting the breakast terrace and (smaller) pool area

parking is even available at no extra cost and there is a self help laundry facility

the decor of the lobby; parking and on-site laundry

and comfortable room, swimming pool, laundry

location parking interiors friendly staff wifi and laundry availability ac and fan in the room

swimming pool is big, with relaxing area -the laundry (100$ for 5kg) -private parking -the hotel generally has

had to go to the reception and then someone went to the laundry

loved the huge pool but it was very cold even though it was 95 degrees f

one bad thing , there is no security in the parking lot so my car got damaged with somebody kicked up my car

unsafe for families with little kids, very old instalations, surprise charges!

place is very run down, with no functioning safe, bathroom in very poor condition and no wifi

reason i did not give a perfect rating was because it is not safe to older people to access the pool or to get

pool is open 10am - 10pm

was not provided in rooms,and room service was only available when restaurant was open

staffs are generally a little bit poor english speaking. wifi is sometimes stressful.

nice staff. great location, pretty facility, easy parking, good wifi

great that there is access to a free parking only 5min walking distance from the hotel

the pool is nice and calm and offers some relax and escape from the hot weather

breakfast was also fantastic and staff was very attentive and nice to us

parking is off site,

service, attention to detail was great, food was wonderful, good wifi and the place was very peaceful

my with all my questions related to transportation, areas i was interested in going/tours, laundry info, foods

beautiful pool and lovely breakfast.

pool area in picture's where at the sister hotel 10 minute walk

the free access to piedra de agua boutique hotel's pool is terrific especially during a heatwave and the extra

also, it would be great to have some healthy and balanced vegan options for breakfast (this is in general for

the in-house laundry service was a bit pricy, but they did a good job

parking lot

they accommodated us to what ever we needed and let us enjoy the pool pass hours

room service came at inconvient times

the bar inside the is good, but very expensive

the laundry service was fast and hearty

the staff was kind but unable to to provide us with information about possible fast food, a laundrymat

did not look clean they dad no towels available clean laundry has not delivered yet

a bit noisy and wifi was available only in the unsecured channel in our room.

wifi came and went - but was great when we sat at the table outside our room by the lift

staff assisted with taking laundry to outside laundry service, & picked it up for us

it was also right next to the laundry facilities

also room 59 was directly under water pump on roof in corner by laundry

restaurant was closed, no laundry service, little warm water for shower.

only lacks a laundry service.

we were offered a free late check out, as we checked in very late on the first day of arrival

the pool, which is reserved for hotel guests, gives a welcome break after exploring merida

loved its elegance, the lush park below our window, the internal patio and tropical swimming pool and the entire

stunning hotel in the classical style, a great breakfast in the courtyard enough to keep you going through the

you going through the day, until you get back to have there 2 for 1 cocktail offer in the jaguar bar after a

quality for breakfast, eggs and fresh fruits are awesome

we loved being in busy centro; nice breakfast

the pool area is beautiful as is the whole hotel

the pool wasn't clean

breakfast great

we even got our laundry done which was a treat

the staff were extremely nice and friendly, could converse in english and the hotel had a nice laundry service

parking is a few blocks away and the streets you have to walk to get to the hotel are very busy (1

hotel has wifi but the wifi did not work in our room

poor wifi and loud (facing street)

they use a local laundry service that returns your clothes same day at a great price

if you have laundry to be done, you're on your own

had expected to have laundry service, since the website said it did, but we had to walk three blocks to a

pool with another property and it was a 5 minute walk but the hotel is small so there s no room

clean and nice and ventilated interior patio. sorry we didn t have time to use the pool.

hotel is very nice inside, the pool is excellent, due to the heat that merida has, i liked staying, i would

good location and really helpful staff with descent wifi for a hotel. let us store our luggage.

strong wifi too

very central localisation. good wifi.

each room had a unique wifi access code

i needed last minute parking and a coffee maker in my room and the staff made arrangements

nice pool. good parking.

hotel own parking area could be used

super comfy beds, as well as pool and gym (in case needed) great deal

could have been slightly cleaner but the kids didnt mind

in the structure there s a bar restaurant with a local offer both for price and food

cond) room was very spacious with good hot water pressure, clean enough, pretty good wifi and socket near the

great location, wifi works well, hot showers

beautiful building, rooms are big! wifi sucks though.

wifi very weak

the laundry service we paid for was ok, not great

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

good bar service with cocktails

lecanda is an adults-only oasis in the center of merida

the room was in the most fantastic colonial style, breakfast at the pool side was a great start of the day,

on your way to the main street, there's laundry, and a convenience store

we had a parking area and great wifi

the parking was around the corner, and while not large, i could always park my rental car there for the

free parking

the hotel is small and personal, with very well designed spaces and parking - and just a short walk to the

and the laundry service is quick and cheap

same issue with the laundry the said it would be ready at certain time and kept changing the time 3 times

walk to loads of restaurants, parks, laundry, cafes, outdoor restaurants

the staff weren't very helpful with transportation, laundry or attractions.

the hotel is very big and beautiful, the swimming pool is very nice

finally, the hotel does not actually want to keep doing the laundry service, but this remains as available on

on your list of facilities, it stated on site laundry, there is no laundry here.

very week wifi

a lovely patio/outside swimming pool quiet whereas it is on the city centre continental breakfast wifi works

super central, very comfortable rooms eith air conditioning and pool. excelent staff too.

free parking locating in a guarded and closed garage that has space for maybe 8 vehicles

enjoyed chatting with servers, octavio and felipe. simple continental breakfast, all we wanted.

great breakfast , wonderful art in the dinning room, good coffee /espresso .

wifi is a bit spotty and unreliable

nice breakfast

loundry service is in near street - laundry

the homepage car rental and laundry is offered, but none of these service are possible at that

we had a free parking and the room was clean.

were respectful & a quiet atmosphere - hot showers - no additional charge for card payment - wifi - decent -

attractive hotel with decent parking and is located only about 5 blocks from the main square and not difficult

spacious room with comfortable beds, fast wifi, perfect location

the wifi connection could have been better, there was a shortcoming at least for half a day

the atmosphere of the gardens and pool were wonderful - we loved hanging out at the pool and the hammocks on

delicious breakfast

selection for breakfast, location was perfect , nice pool area, very nice room, great

there was no iron, laundry service, no hairdryer, no fridge absolutely nothing other than beds, tv, and bathroom

the hotel offers an excellent breakfast buffet that highlights local delicacies and fresh ingredients

* air conditioning - worked well * hot water - worked * wifi - worked and didn t drop

the wifi connection was spotty at times

enjoyed the late check out time of 1:00

a plus this year is that they will take your laundry out for you, helpful for me because i was there for nine

we used the laundry service, it was 150 pesos

nothing (maybe just clean the pool from all the little bugs..)

huge room and bathroom, very clean. nice stuff, quiet place. good wifi. a/c in room

there was absolutely no wifi signal in our room.

we missed laundry service

wifi doesn t work so well in the room

this room at the top floor was not clean, had no wifi and the towels had holes in them

the wifi was really choppy; the breakfast wasn't worth the price

parking included

i had some dirty laundry with me and i asked if there are options available to wash it

they even do a laundry service with 24 hour turn around for a very reasonable price

the laundry and tour services are amazing

the owner and staff are wonderful and they even did our laundry for a very good price

only negative (which wasn t really a big deal for us) was that the wifi was spotty in the room, but that might

they provided us a laundry service for a good price

i needed access to work space and wifi for work and veronica ensured i had access to everything i needed, even

the pool and amenities are peaceful

the only thing this place is missingif is a hammock above the swimming pool.

the hotel itself is beautiful an elegant colonial building with a peaceful pool area that feels like a private

desk and reception staff were very attentive and helpful, including taking our laundry to an express launderette

the iron stained a piece of clothing and getting the desk staff to send it out for laundry at no charge to me

was nice except that the maintenance/laundry was in the pool area and thus a steady stream of workers coming

laundry bin too close to corner room chairs outside room for smokers use should be an area away

everyone was deeply attentive, we even got laundry hand delivered to the room