the birds that steal your food at the pool. but that's not the fault of the resort. haha

yet having to pay extra for many things - the check-in experience was very slow - they offer golf-kart service

breakfast was great! my grandson and niece enjoyed with the characters.

24 hour room service was great

good but got the restaurants you must make an reservation and it's plenty of things to get the kids entertained

you have to paid for laundry, the maintenance and cleaning have to be more in my opinion a lot a hair in my bed

laundry service was good and not expensive

the pool towels & the gym towels smelled very bad, like they don t wash them

my daughter loved the water park & kids club

with a huge walkway, restaurants, gym and duty free shopping along the walk

the spa staff roams the resort pushing services on you.

our personal butler for our cabana rental, norieski the dining buffet hostess, lisandra in the spa and countless

room service could have brought items on time and correctly as ordered

special mentions to ludwig (manager), francis (pool) and jeffrin waiter in diamond club beach bar and italian

room service was i wasn't impressed

poor wifi in room. if you don t need wifi in your room, you will love it..

the pool water was too cold wish they was heated pools

room service was great

wifi was very poor the tv didn't work half the time

my visit to this spa was an absolute rejuvenating experience

were a laundry list of concerns that were given to the hotel

so many pool choices. lots of things for the kids. great activities during the day.

we were located close to pools and sea

a rent of golf car and water park

and the endless pools are insane

the large pools offer two different atmospheres, one party style and one chill, both great depending on your

the speakeasy was closed, as well as the trade in bar

ordering from standard loungers (no food), $39 beach bag unless purchasing a cabana, and a spa experience that

bathrooms by the chill pool, saw a lot of people drinking at the bar, yet few left the pool all afternoon- i

of food was average and often restaurants were full, spa treatments were far far too

breakfast service very slow

to me this feels like an adult experience then kids place (unless teens)

prices at the spa are exaggerated. almost no fresh fruit juices.

of the resort will be that there are not enough beach chairs around the main pool with the bar - only 3 spots

i needed my clothes washed and melania from laundry got my laundry done in less than 4hrs same day

the other day we have called 4 times and asked 3 cleaning ladies to pick up the laundry - no response till we

charge but the property manager says otherwise and refused to accommodate me for any spa treatments

breakfast was good, although very greasy and everything is fried

restaurant too friended one day. kids had their hands all over the desserts

believe if the hotel welcome kids, they should have more food and entertainment options for kids - or smaller

the breakfast was incredible, the staff super friendly.

- gym - food - restaurants - coffee shop

5) toilets wouldn't flush 6)old kitchen equipment dumped outside of our hotel block 7) huge piles of used towels

diamond room should have better oysters, and, like in the breakfast room caviar

laundry service available but theres a charge for every item

to be moved from our first room because it was at the end of the pool, in the back where laundry, trash and

laundry service returned the wrong items

the casino although fun to go to was smaller then i expected

golf located just 5min away by golf cart from the hotel main entrance, called punta blanca golf

ramon the head bartender at swim up pool was phenomenal

talk about pools there s like 19 pools all around is a water park resort like six flags hurricane harbor has

wifi was terrible in my room (24313)

to cross two resorts for the buffet, to find out that room service offers a much better selection

pool and pool bar closing 6pm

buffet for breakfast was good, hibachi (if you can get it, is very good) coffee shop and el dorado restaurant

everything was close, buffet , restaurant, pool , beach

wifi is excellent too

the resort was sold out because it was spring break but the wait time at the bar and buffet were not exceptionally

although i arrived at 9am and requested early check in, i got the room at 3:45 pm which is beyond the regular

didn t get suit pressed in time from laundry and can back slightly dirty

service for special requests was unreliable - i had to call so so many times for laundry service

the shows they offer are very well prepared and the places were we can spend time like the casino and the plazas

room service was 24 hours

easy access to the beach, gym, and other facilities

s supposed to be adults only, but there s another division of royalton that allows kids in the same location

service, the room was clean every time, mackenson at the hideaway pool was very friendly and nice person

and the room service was a joke they never had anything available and the food we did receive was

in the room as promised and i didn t like that i couldn t purchase top shelf liquor from the bar but instead

we tried their breakfast and lunch buffets and it left us looking for other options

their staff is very friendly and the breakfast was great

super clean. the breakfast was good and it was good value.

at breakfast the only waitress is slowly servicing all the tables

as i was departing very early, with no time for breakfast, i asked for a discount or packing some food - both

breakfast good enough

the best swiming pool.

staff ever, super professional place, great drinks, great pool, great coffee, huge amount of food

was limited in choice - aquapark is located far as it is shared with 5other riu hotels, our kids didn't like

lovely pool

only genuine thing that was there was clean room service and few genuine happy staff

the pool was out of commission but that was due to the hurricane!

worst wifi - terrible pool hours - uninformed staff

shower water pressure, weak wifi

front desk attendant spoke good english but was slow on responding to our request of fixing the wifi connection

also, the pool and breakfast were fantastic

wifi was very spotty especially in our room

the gym and swimming pool

employees in the small pool snack bar handling pizza and other stuff with their bare hands

no swim up bar which every resort in caribbean has

expected to look better so much construction going on, horrible wifi. beach over crowded

pools

was very friendly and accommodating bartender bernardo at the pool bar was amazing and so was our butler wilfredo

i wish we would've left the kids home but they even have a babysitter at your disposal

the food and the pool is amazing

** breakfast buffet ***** lunch buffet **** liquors bars

second of all staff are always welcoming ismail at the bar area and dissel service at lunch was excellent modern

there are plenty of options for activities around the pool or the

lady the first and she no bring nothing, no clean well the rooms every day, no refill the mini bar , covid test

they accommodated us with spa credits for the inconvenience but it still took a significant amount of time

is beautiful most staff is wonderful drinks are good cons 5 of the 6 of us got sick beach and pool service is

their way to help me try to loacte something i had lost ( didnt find it but she even checked the laundry room

called several times could not get laundry service which was offered

plenty of parking

cocktail different, some times good, some times really bad, drinks without alcohol different than breakfast

digital and weston at the lobby bar were amazing

laundry service ruined some of the clothes

laundry service was late a full day

the gym is too small and is very busy (get there 7

bartenders at other bars(except pool bar) were ok, kind and nice

buffet restaurant was quite good - every evening different cuisine, however breakfast manu could be improved

room service is not great

the gym was a pleasant place to work out

beach; there is a large pool only for kids; staff are very friendly; the grounds are very spacious and beautifully

we had to constantly call to get out room cleaned, they took forever for the room service as well

choice of diverse restaurants (passion, vento and bana are extraordinary) - the set up of the gym is great,

parking area

they have a small gym and a pool that s open till 9/9

rooms are a little old and worn out, the pillows are horrible quality and the kitchen in room has no purpose

and the other thing is that you have to pay for use the pool

breakfast could be better but was definitely would stay there again

-laundry service isnt great , left laundry in on a friday didn t get it back to the following

the second time, me and my wife we was taking a shower an a men from the laundry just get in and we was naked

room was by the laundry building, staff was yelling over their radios all day and the noise from carts and

a step r two , away from your villa, as well to the resorts casino & a few steps away from the beach

spa time was the best, everybody is sweet and nice there

food, hotel very good and the pool excellent service excellent

no shows, no casinos, no sports bar and no activities team

u have to pay for the wifi normally wifi come with the hotel that was the first time i had to pay for

sadly they are mostly kids as young as around 6 years old

breakfast was great. variety was really good.

wish we had access to 24 room service, we called and were told that room service had to be ordered from one of

big gym and good spa treatment

room service process is terrible, front desk staff not helpful with problem solving

the staff is extremely friendly. the spa was fabulous!

best thing is that it is a huge complex with lots of pools, bars and things to know

everything was 10/10 except our upstairs neighbors who started using our private pool in our absence and started

and their kids were using every single private pool on villa 26

upstairs neighbors who started using our private pool in our absence and in our presence lately

good breakfast with beautiful view, very good lunch, but dinner wasn't so good

the gym was modern and had plenty of equipment to work out with

amazing sports bar btw, favorite place

the pools are clean, sunbeds comfortable and thanks to not fully occupied hotel very easily to find

booked at punta cana spa and resort but on arrival after a long 9 hour flight and queue any the airport there

food was amazing, the pool area great, also got the chance to take the train and go to the others

pool area is nice

daily entertainment for families, spa is amazing

gardens are beautiful, many a la carte restaurants to have dinners, huge buffet restaurants, nice pools and bars

the food was good the staff was wonderful and the pool was good.

nice spot in punta cana beachfront with amenities breakfast offers swimming pools

also loved the free room service and many restaurant

amazing and really tried to make you feel like you didn t have to do anything at all, every bar tender and

the pools had a swim up bar which was great and sometimes live music or a small show in the afternoon

to break into from the patio, some items had gone missing from our room, and the extremely small casino will

for 2 night and valued for the money it was the only option there, easy to get around and free parking

bad wifi

the wifi was awful

gave me a room like it was for free, could careless serving breakfast to a pet, customer service was super awful

comfortable beds, breakfast in the price, good ac. easy to park by car. wifi. very good price.

the breakfast presentation was a little bit poor could organize better

i had to go to the lobby to get wifi because they charge extra for the room wifi

beach was extremely close so easy to get to with the kids

wifi, linens.

hotel, beautiful pool, excellent location rich breakfast kind staff fast internet big rooms great value for

didnt like that i had to keep asking the front desk about dinner reservation, things to do, laundry service,

laundry: bring what you'll need for your entire stay

very close to the beach and pool.

wifi was weak.

don't provide wifi in the whole resort

the kitchen and bar on the beach are offering food and drinks from 8am until 8:30pm

the kitchen has no sink or dishes or silverware, it s empty

you have good bar on the beach, they have all cocktails and also the food is amazing, believe me you will loved

chairs on the beach and allowed us to use some tools to cut fruits and to open wine on the hotels kitchen

the wifi that was not stable

they did my dirty laundry at a reliable price compared to other hotels ive been to

breakfast was repetitive and small no laundry rack with minimal outside space neighbourhood is super ugly with

a bag of laundry was $5 (no coin machines) done quickly for us

-b&b own laundry service

cleanliness, service, friendliness, price, location and gated parking.

laundry facility but i knew this already before i got there

the hotel did send the to laundry service, but the clothes were ruined

the gym was ok but could use an upgrade

wifi is barely working around the property hard to make reservations for a la carte restaurant,

no advertised casino no advertised mini golf towel not changed in room

pool was lovely, the beach bar was really nice with good food burgers & chips throughout the day and the wifi

room service and mini-bar in the room were a bonus

kids club team are very good and always helpful

they gave my wife and i a room with 2 beds and my kids room was supposed to have a pullout bed and it didn

kids club was a lot of screen time

the wifi

it took just a few minutes to drive down to down town, where there is tons of parking, a great supermarket and

very fast wifi

good location, clean pool. delicious breakfast. clean, comfortable room.

they have wifi also which was cool

they did my laundry for

great location downtown, friendly staff. the fully stocked kitchen was great.

the wifi wasn t as reliable as i would like

wifi didn't work in room, but manager jerry rigged from another

polite staff, clean and spacious room and was a very quiet area pool was nice too good value for money, highly

olio was the best breakfast spot for made-to-order breakfast, and the barefoot grill was the best lunch spot

there were no more beer in any of the bars, you have to look for it at the casino.

a few of the staff weren't to pleasant during breakfast

the spa was one of my fav the hydrotherapy was worth it

beach bar no brands at

comfortable furniture and equipped kitchen, with a child is very convenient, you can cook in the room

never did figure out what the spa facilities were

ps: tasty breakfast

the wifi didn't work inside the bathroom

loved it, friendly staff, clean area, swimming pool. comfortable furniture and equipped kitchen

locations, transfers to the beach, cleanliness, great pool, helpful and nice staff, reasonable prices at the

pool area was large and the pool was a perfect temperature and very clean and clear

laundry service there is 5 usa for each item you want washed

hotel is kid friendly. it is a safe place for the kids.

unfortunately, when our kids needed a bit of shade, there were not any palapas available to keep them cool

really good food on breakfast, lunch and dinner but alcoholic drinks was really bad from cheap alcohol (but it

the water in the shower is super salty also in the sink i had to use bottle water for my kids to brush their

i didn't like that the pool closes so early in the evenings that was my only dislike

breakfast was also very good

was very good, and all the staff from the reception to the restaurant service and the pool bar were

the algae moving towards the shore, the boat experience, snorkeling, and swimming in the natural pools is a must

at the front desk was great in helping us secure a taxi for our departure and arranging for a late check out as

kids falling from bad floor and floods in mid of restaurant

we are going back in may, is the staff, each and everyone from the moment they take your luggage, room service

the beach is amazing, the spa incredible and nice swimming

great place to take kids

kids pool

didn t do our laundry that you have to pay for on top of this expensive stay at their hotel

private access to the pool in your backyard

i saw her on several occasions in the morning at the breakfast buffet assisting and ensuring everything was

lot of kids a lot of noise

the spa was amazing! best yet in my travels.