pool, waterslide, hot tub, breakfast, room, staff, laundry room, free parking. excellent value!

laundry facilities had limited hours, recommend 24 hour access.

bed was very comfy, fancy little drinks at breakfast, delicious breakfast food, clean pool area

disappointed points: the suite we booked has no kitchen facility provided as they mentioned on

free breakfast, hi-speed wifi, cable

our room was next to laundry and/or storage room and there were carts going in and out of that room till at

fruit or veg with breakfast would be healthier, no laundry for guests.

checked us in great attitude guy checked us out went in at 5am to checkout and was sleeping in laundry room

not a safe place to stay with kids and i didnt sleep at all during the night

great checkin, coffee machine, friendly and helpful staff, free parking

self laundry service was available for reasonable price

laundry facilities and swimming pool available as well as a business centre to print paperwork for

for the dead fish in one of them, oops) room service meal was quick, efficient and delicious laundry room was

realize it was large area and had play structure etc but pool could be bigger due to the amount of people using

ordered room service, they forgot one meal, and never thought to bring cutlery

cause of covid19 gym and pool closed unlike they advertised

bar / restaurant on site

proximity to the airport. parking while we are away. airport shuttle service

to front desk to request late check out

access to upstairs - no continental breakfast or coupon discount for restaurant - placed in a pet friendly room

accomodating and i decided not to check in due to bad customerservice i even beg for early check in which i

front desk staff is very friendly and helpful and he allow us to have early check in

gym, everything you needed

only stay at the grand when we fly - extremely convenient and clean, and when the bar is open they always have

wifi connection had unnecessary steps for today's age

the wifi was excellent

good services, attencion, staff, clean rooms, fast shuttle to airport.. good place to stay

have never been a fan of a hotel lobby itself being a lobby, bar and restaurant

shuttle service was exceptional

shuttle to a local restaurant was greatly appreciated

the room was fantastic and we wished we were staying longer. and got laundry done!

pool. laundry. staff. breakfast. secure elevator

the pool, breakfast, room amenities

the gym facility had excellent, professional grade equipment

pet friendly, but sparkling clean, you'd never know pets have stayed there

laundry facilities, meals were good

the pool may be small, but it's a cool refreshing temperature

this hotel was very noisy, kids running up and down the hallway screaming in the middle of the night, random

i liked the indoor pool.

it had good parking and was easy to find.

finally at night i walked down to the laundry area and found a blanket to take up to my room

i liked that there was a guest laundry

starting with the airport shuttle by victoria hotel staff, at every point staff is friendly, helpful, efficient

shower needed repair and clearly had caulking keeping it together, mattress was not soft and wifi connection

many amenities in the hotel, pool with a waterslide for the kids and a very good restaurant

coin operated laundry was convenient, but they only have 2 machines, so be sure to reserve if you need it

no laundry available, it was all booked

get a functioning restaurant. more efficient laundry.

pool, the laundry, the breakfast

shuttle to/from airport was appreciated

nice breakfast comfortable bed

close to the airport with a shuttle service

the breakfast and the shuttle

fee per pet - that sucks

breakfast

i like having your own kitchen. you can cook food when you dont want to spend eating outside

they offer shuttle taxi vouchers , and this is the only hotel that does this during the covid time

it could be moved so that it sits in the open area between the kitchen and bedroom area

clean room n kitchen

shuttle service was great, drivers were friendly

and couldnt get clean towels bc of the fire in the laundry

this was not good when travelling with multiple kids

the kids really enjoyed the pool and the workout area

everything but the kids running in the halls at night

have free shuttle to airport, location 3 minutes away from airport

laundry facilities

no guest laundry

no laundry facilities

like being asked if i smoked in my room, now why would i smoke in there with my kids

good breakfast, great value

laundry facilities were convenient

laundry

parking should be assigned in front of the rooms

breakfast and location

two tv's, pet friendly and nice staff.

super friendly and accommodating and free laundry

kids enjoyed the swimming pool, and the breakfast was good.

clean rooms, professional, helpful, friendly staff, generous free breakfast, efficient shuttle to airport,

came as a couple and left the kids behind but could hear other peoples kids running up and down the hall until

not sure how the pool worked

parking is terrible

great gym, would stay again

swimming pool and the restaurants

there was no microwave in the room and the pool was closed when we arrived

no pool towels

room right next to housekeeping laundry so it was loud, they ran out of hot water for one day, no laundry

bottles, tv was small and not smart tv, parking was cut off due to construction next door, no laundry onsite

my room was on the 1st on the and it was loud as it was v closer to the laundry area.

the room was next to laundry room, and would shake the table and light and noisy

no room service

can do laundry 24 cuz if u didn t pack enough and how i had to stay another night when i only booked 2

noise if the laundry room fans outside our window

hot tub spa not working last two days

classy looking, beds very comfy, rooms spacious, kids like the hidden fridge in the cupboard lol

only 1 elevator was working no thinner pillows no room service from restaurant

very good gym, swimming pool and coined laundry

i was able to do my laundry in the building, which was very convenient for me

clean facilities, well stocked kitchen.

the breakfast was cold and dried out. the pool was cold so didn't really swim.

wifi connection really sucked when we stayed at this hotel

a laundry room !

no laundry room!

no laundry room.

parking was a little congested but otherwise good

the swimming pool !

pool was awesome, great fun for the kids

a shuttle from airport to hotel - was not convient as i could not request until landed - would have

the pool area was a little dirty in the morning

nice clean rooms, airport shuttle, free parking and a great breakfast!

the wifi a bit stronger

laundry facilities

the facilities and the breakfast

our room was faced the parking lot

not great for small kids as people are everywhere and not very considerate of others around them as kids will

parking lot is so congested

the breakfast serving portions are generous, too

free breakfast was not an express buffet but from the restaurant menu

good location, gym w/ pool available, and good room.

special bonus was they through in the hot breakfast

room was clean and booking the pool time was great so that my kids and i had the entire area to ourselves for

room was not clean (bins not emptied, in the bathroom only the sink looked clean, towels smelled laundry detergent

if there was no vlt s and bar was closed, they wouldn t get so many drunks

all staff are indians and very helpful from reception to room service

to top it off the wifi was shit, it was ridiculously cold, the ventilation made a really loud squeeky noise

the room was directly over a bar and i was subjected to loud music until the early hours of the morning

laundry cost money and had a closing time

pet friendly, good location. great hot breakfast included.

pet-friendly hotel with exception of deposit which was a little high

ease of access to parking, amenities. rate for quality was amazing.

property had a pretty decent parking lot, staff was friendly and accommodating

elevators are terrible and the laundry machines need to be replaced as they are moldy.

laundry machines smelled of mildew, wouldn't accept loonies, only

in addition, the laundry did not work and i heard several people tell them that their air conditioners did not

free parking, no pet fee, really soft towels, really quiet

good parking

clean and spacious rooms. extremely comfortable beds. facilities are very nice. guest laundry

i had in bar in lobby was not good

like the pool and gym

bed request for extra blanket was ignored neighbours banging doors all night $5 delivery fee for room

did not like that there was no room service however, i certainly understand why it has been suspended during

the gym is excellent

so, i had to ask for room service every day

nice decor, friendly and helpful staff, great location, pet friendly

i didn t have time to go to the gym or enjoy breakfast at the hotel while i was there, but

i also had a nice time at the lounge bar on my first evening- the staff are really friendly and the drinks were

restaurant, no vending machines, homeless vagrants outside exits, laundry services were broken, gym fitness

laundry

cleaning and laundry room staff very polite

laundry facilities not working l no robes in room, elevator down upon check out had to carry heavy

doing my own laundry was too much

and helpful particularly the young ladies on reception that were so helpful whilst using the laundry

coin operated laundry came in handy

great to have a laundry facities on site

not enough washing and drying machines for doing laundry.

we appreciated having laundry facilities on the premises

service laundry on weekends

would have been nice to have had a mini fridge and coffee maker. the wifi did not work well.

also no room service - not the hotel's fault though just down to covid restrictions

gym in the attached building is great

bar & lounge is beautiful

nice room with all amenities. available parking lot and laundry. wonderful breakfast!

guest laundry, wifi

rom was directly across the hall from the laundry and the staff coming and going all night prevents us from

great breakfast and laundry facilities given we were taking a break from a cross country camping trip

onside laundry very handy addition to facilities

the staff was really helpful and we really loved having access to the pool.

nice gym and equipment

the pool was under construction

world class staff from all levels of the hotel, great bar and food options

great location helpful staff clean and quiet speedy room service

are travelling through canada and i'd have welcomed a laundry

a $15 surcharge for a $1 throwaway laundry bag that no reasonable hotel would charge anything for earns a 1 star

laundry service seems to me too expensive

nespresso machine, free water and gorp bar is a real nice touch

was a mini bar which was fun but it would have been nice if a couple bottles of water were included in the

we enjoyed the onsite spa services

the wifi is very bad 2- the coffee machine was difficult to use 3- the housekeeping service ends at

only an in room bar fridge which couldn't be used for anything else

hotel is looking and feeling tired. the gym is moderately equipped.

room service , no pool

was close to laundry facilities

the restaurant food was pretty good and the casino lounge was fun

our kids had so much fun in the pool

the water in the pool was a bit too cold.

nice kids pool area and great amenities all within the hotel

kids were running the halls at midnight, didn t get the best sleep, thin walls could hear the

have liked a grab bar by the toilet

the bar and game room were excellent &

couldn't get the wifi to work, but friendly staff helped me out.

i had trouble connecting to the hotel wifi, but the reception clerks, supervisor

hard bed, no laundry, uncomfortable desk and chair

room service was delicious

) in the bar were beyond amazing for friendliness and their jobs

great location. my nieces loved the pool.

room service is not available, if you order the food you need pay extra charge for room service

when no extra service is required for the second night ( laundry & bedding) does not sound like treating your

laundry facilities were available on site and the staff provided directions to a local laundromat

we were told there were laundry facilities, but they didn't mention that it was in another building across the

checked to see if room was satisfactory and was very helpful with an urgent laundry issue

the best and worker in the kitchen was so polite and nicw wau of talking even with kids

no laundry

kids loved the pool.

the pool was shut down a few times for maintenance and the hot tub was luke warm never hot.

the pool and waterslide area appealed to all ages

it was right beside the bar and the door to come into the rooms

laundry facilities, and breakfast was quite expensive and not that great

staff in casino were not as friendly as usual

parking was kind of far and there was a storm

cleanliness, friendly staff, comfortable rooms! good location easy parking

no grab bar for the toilet had to use one down stairs no grab bars in bath no good for handi seniors

there were laundry facilities on our floor which was a plus

we loved our huge and modern room, swimming pool, and on-site laundry facilities.

we loved the food and drinks from the bar and all the staff were super friendly and helpful

lots of room for parking front & back

pool was cold, hot tub doesn't open till noon and was also cold

the pool needs a good cleaning!

kids loved pool

waterslides for kids and the restaurant was good.

great place for kids

friendly staff, clean rooms, nice pool

having to get them replaced which is inconvenient, weird smell in the room and no place to do laundry for long

laundry service

no laundry generally the rooms and all seems older

(like a wet laundry that is not dried well) there s no free bottled water

and bar was not open :( breakfast buffet not available weekdays :( only weekend

also, the hotel has laundry and fitness centre, required for a family

the staff were friendly and the property had free parking

no room services

was closed because the machines are not working the swimming pool was also closed there was no room service at

everything, location, parking, rooms, and staff, will be staying again in future

staff very friendly, also the lady at the bar who recommended nice food for dinner

room is squeaky clean, smells good, and the wifi works great.

the warm pool and gym are brilliant, hotel room very comfortable, the beds are very good size and comfortable

was quiet even though there were lots of kids from out of town on a school trip and taekwondo competition

wifi did not work with my lap top during the whole duration

had everything we needed: kitchen, wifi, good breakfast, laundry room, free parking.

options for breakfast, comfy bed, clean linens and towels, friendly staff, laundry facility, kitchen, pool,

dryers in laundry room weren t working, we had to switch between 3 machines to get it somewhat manageable

this is not a criticism, if i were a long term guest, laundry facilities within the suite would be greatly

only complaint (if even) - is that when using the guest laundry, a small load took two dryer cycles to dry,

the laundry room has sewer smell

no laundry service active sat and sunday

have a beautiful coffee bar that is only open until 9:30, i totally understood missing breakfast but was

like everything my kids love the room and place we enjoy the breakfast it s not so crowded we definitely come

main problem was with the wifi, very very very slow internet. takes forever to connect

great location, close to the airport. laundry facilities very clean and machines worked well.

close to a go station and there is coin laundry onsite

relaxing atmosphere, free parking, there is also a laundry room in

guest laundry was great and fast wifi

have been a sign in laundry room about cost and where to purchase laundry detergent

then the property said they would check with the linen/laundry staff

cleanliness front desk staffs elevator quietness bar pool gym

parking

the drinks at the bar could have been made better.

there was no lotion and some other small stuff wifi wasnt proporly working on the other tv

a pool, a fitness room, laundry room, a restaurant/bar

one elevator working, guest laundry washing machine was 'out of order', and overall, the place was a little

also, having working laundry facilities on my floor was a bonus

interior design was very traditional with cozy fireplace in the room and nice antique mirror and

nice hotel comfy beds..rooms nicely set love the little kitchenette

location is near 401. kids had a great time

a full big box gym with a connected hall to the hotel

as the mom of kids with special needs, that really means a lot

room was very clean, beds were very comfortable. liked the swimming pool and the gym.

staff room location gym

we had an issue with doing laundry, we were waiting for a gentleman to take his stuff out of the dryer for 2

a lot of different amenities available, such as laundry, pool, fitness centre etc

laundry procedures, not customer friendly.

laundry room can have a little device to pay with card or with tapping.

i didn't the fact that you have to pay 8 dollars for laundry and you need to buy detergent too

guest laundry onsite if you re staying longer

loved how the laundry room is big n spacious, opens 24/7 unlike other hotels

quiet & clean v.good wifi

we had a good experience, kids had fun, swimming pool was good

neat and clean rooms, good kitchen

kitchen sink was clogged, i told the reception but they didn t do anything, checked in was very

clean rooms cute kitchenette big space

was only one staff in the kitchen and dining area

yummy breakfast and small evening meals

gym facing swimming pool- think about it!

wonderful bed. helpful staff. clean, clean, clean. decent breakfast

pool was clean and heated

be better if they extended the breakfast to 10 am during the weekdays

hotel pool had cold water, not even lukewarm, no kids area. breakfast options were limited.

breakfast was good and pool was good for the kids

the room was amazing, amenities met our needs. kitchen was nice and wifi excellent.

helpful staff, location, breakfast, pool, great size of the room and kitchen included for preparing simple

and toilette was not clean, very loud becuase kids are playing on the aisle till 11pm

breakfast, pool, 24 hours gym

the kitchenette in my room was a little tight

no laundry facilities other than dry cleaning

which isn't a deal breaker for us but i would have preferred to do some laundry prior to returning home

the pearson's pub is attached to the hotel is absolutely incredible, the bar staff were super friendly and had

to the airport; regular free shuttle; very friendly, helpful staff; i appreciated being given a late check out

i have an issue with the driver, about my pet

nicely maintained pool

enjoyed the 247 pool access with hot jacuzzi cuz i was able to go in past midnight with friends

was able to get a late check out which was much needed

no room service at night

for kids and everyone else

includes a full kitchen plus breakfast, as well as extra sleeping because of the sofa bed with laundry facilities

laundry room is not 24 hour, so if you want to wash clothes at 10:10pm, you won t be able to

loved that you got soap or dryer sheets with each purchase of a coin to do laundry

breakfast was delicious and the kids loved the pool

if you looking for a wonderful place to stay this is it and if u got kids this is definately it

i had to pay for laundry and pay for detergent too. it should be free of cost.

- we had 3 cup covers and 2 cups and only 1 tea bag only 1 sanitizing wipe in the bathroom the laundry area on

was very bad specially if you are traveling with your young kids, not nd to breathe that going to your room at

very clean, free shuttle bus from the airport, staff always kind and available

i also liked that it is pet friendly

has laundry at facility, which is convenient

in addition, although there was laundry facilities where you could do your own laundry, the hotel was not

the laundry facilities were out of order for the 6 days of our stay

no laundry bags

nice and clean property, away from all noise and distractions, new furniture and interior, laundry facilities

to pay $10 for a cotton laundry bag who knows how long it was on the closet floor we were the only ones on the

easy to get to from terminals on shuttle train

the gym was closed for work.

pet peave is that there is no night light for us older people who get up once or twice in the night

at our recent visit there was really nothing else for the kids to do

the location was central,the hotel was quiet and clean..there is also a laundry

have been close to the laundry as it sounded like machines spinning

pool was super cold

due to the covid19 pandemic, pool and gym were closed

staff was nice and helpful especially drew free parking

the laundry option is another one

i m impressed that the hotel has a laundry room

healthier options for breakfast (like natural yogurt, not always sugared and flavored) also the laundry service

are free laundry services and for the location was good breakfast was very good with a good selection

there was a laundry room which was free to use - great for families with young children

there is a coin laundry in the truck stop across the road

even their replacement pillows from their laundry had stains when handed to me

didn't confirm with me from the beginning that my request for connected rooms for me and my kids is granted even

early check in awesome

they offer free parking for guests and also have a free shuttle to the airport, so make sure you ask to get

the breakfast food. no laundry machine (self-service) which is cheaper

the spa tub, which i paid extra for, did not work, otherwise the room was perfect.

the airport shuttle was a lifesaver.

proximity to airport & great breakfast!

the kids enjoyed the pool and the breakfast was really good.

laundry at the basement

the room smelled clean - like fresh laundry

could not reach room service on either number they supplied.

small swimming pool.

good wifi

very friendly staff and they had a laundry which was great.

the common areas such as laundry, pool, and breakfast area were fine too

one of the two laundry machine sets doesn't work at all

there is laundry onsite

good, free wifi

nice bar with a friendly bartender in the lobby

kids enjoyed it

free shuttle from airport

we love the room, pool and it s super clean

kids enjoyed it

the room was ok (comfortable, clean) but no laundry bag

staff were courteous and helpful, laundry on site, breakfast included, reasonably priced.

they have a laundry room and we managed to wash all of our clothes for a good value

comfy beds, very helpful and friendly staff. even guest laundry

maybe the hotel should think about updating the laundry system

laundry and fitness room available which i didn't use

gym, laundry etc. everything we needed and then some.

location is great. only 2 floors, easy to go up/down. has laundry onsite.

good to have gym and laundry facilities

it wasn't very clean. someone did laundry and it was in a chair by the ice machine

i wish there was a hot tub and laundry facilities

was next to laundry room-machines were noisy in the morning

one housekeeper explained that the laundry was outsourced to a third party and they were short on clean linens

only thing is that there are laundry facilities however soap machines need repair and we had a bit of trouble

laundry was left with tags for laundry in the room and it wasn

the hotel has a laundry room for the guests to use, clean and well organized

pool, laundry, shuttle to airport, nice staff, quick cleaning service response, nice lobby and public

the cleanliness and comfort was fantastic. the great laundry facility was convenient

priced hotel with no cleaning in rooms even after request one laundry machine for whole hotel hard to book no

wifi connectivity sometimes spotty, laundry room a bit a grubby but at least they had one.