went to bar that evening got a drink but when i went to leave i could not find bar staff to pay

spanish old style hotel with marble and wrought iron staircases

clean and spacious room

you need to take some complements for the spa and we could not access the spa despite having paid for it for

its name the hotel as very ornate, the bed comfortable and breakfast was excellent, plus a late bar frequented

extremely friendly and welcoming staff. the bar is also very unique with very good tapas

possible to securely park car in garage (definetely over 3m height) pet friendly

the hotel has an excellent cafe / bar / restaurant

wifi didn t reach my room. gas station at the front door.

hotel and the bar staff are very obliging

wifi in the room was poor due to poor signal strength

guadix ashame! no way to connect to wifi!

great value for money, good food at bar connecten to hotel

there s a bar and restaurant right on-site, which made breakfast and meals easy and enjoyable without needing

friendliness of the reception, the staff in the attached bar were all polite and welcoming the whole ambience

half board and main restaurant was closed , which i did not even bother having dinner in the bar

good wifi

), but the wifi was good enough to channel netflix with on my laptop

easy access from/to the highway, wide parking, a restaurant inside the hotel, a bar and a gas station

the wifi is useless and needs an upgrade. also the tv programme selection is poor.

also, they assured the laundry service within 24 hours

24 hour room service not as stated

as there didn't seem to be any junior suites that could accomodate two adults and two (adult) kids (12 and 14)

the breakfast was poor, we asked for room service and everything was cold :((

but thought spa over priced for 1 hour duration, so did not partake

and mine dress for evening became creased arptbtge bottom - no iron available only a chargeable laundry service

and there was a 3 euro extra for a room service

also, there were a lot of options at the breakfast buffet

to covid, and the time of my visit, the spa and swimming pool weren't open

wifi in room 219 did not work air condition did not work properly

wish there were more basic amenities provided to the guests like disposable slippers and laundry

restaurant and bar menu rather average, but service good

after 4 hours on our feet, the bar was very welcoming

very nice stuff, very helpful and sweet with the kids. right next to the alhambra entrance.

walking distance to alhambra and the variety in breakfast (at additional charge) made us and our kids come back

great on time laundry service which was crucial for our stay

we used the laundry service which was speedy and

i loved the parking service, kids loved the roof top pool

pool attracts the usual sun lounge lizards, and is limited by the size and the few individuals who

the room was spacious and clean

rather small rooms and expensive laundry

washing machine in the room, (although the hotel manager offered to sort out laundry)

no bar etc but i knew

impossible to find with gps. slow wifi.

no bar in hotel

laundry services was prompt and reasonably priced

to the ciity , and 15 mins walk to the alhambra , friendly and helpful team , super small bar with views over

great facilities and bar open late if needed

staff were all lovely, bar area has great views as well

the view from the terrace bar over the city is exceptional and this is where you eat and drink

staff at this hotel helped me a lot whenever i need any help (tour, parking, laundry service, transportation,

we had some laundry done and that was the most expensive one

the laundry also collected from this point very early in the morning and very noisily

laundry one small load 140

a problem like giving a laundry bag late and asking them to deliver it back for the following morning has been

secure free parking, very clean, our studio was very spacious with high ceilings

the pool was lovely and the honesty bar there a great idea (take the drinks you want from the fridge

welcoming staff, gave us all the information we needed on granada, free parking, comfortable rooms and located

the staff is very friendly, the rooms are simply perfect & a nice swimming pool turn it into a splendid package

breakfast is excellent, the facilities are excellent and the pool is a delight and very

the spa facilities were great as was the massage i had from mireya

wifi never worked despite 4 different alternatives given by staff 2

swimming pool excellent but no gym/spa

the bar and swimming pool

breakfast not great. logging onto the hotel wifi very complicated.

wifi didn t work great in our room

the kitchen utensils were cheap the furniture was very cheap

however, there is a full kitchen and a washing machine

wifi strengh not high enough. stay 2 nights: the wine glasses were not clean the 2nd day !

kitchen equipment could have been better quality - better knives and utensils.

in room laundry service was convenient and quick/

there was a very good laundry service at a reasonable price

it was nice to have a laundry service -very reasonable price

the staff were very friendly and did laundry for us for a very reasonable price

stayed in room 16 which is just opposite the laundry room

laundry service was an added plus

the hotel quoted euro 40 for laundry.

the staff are terrific, and they even do some laundry for free

we really appreciated the offer of free laundry and coffee, snacks and sherry in the snug panelled area close

ingo, eva, lola and the other staff were always ready to help - even with our laundry and ironing

the ladies in the breakfast room were equally as nice and very friendly

attention to details, central, clean, hospitality, tasty breakfast, perfect!

but the restaurant and bar were not open

we enjoyed the breakfast and walking to many sites near by

the cooling system was bad and breakfast was very low standard. wifi was slow.

the room was very comfortable, and the wifi was solid

wifi did not work the first few minutes when i arrived, but later was

room service every day

the wifi is poor

location, near the major bar & dining area as well as the alhambra

the property was also close to a laundry shop, a few grocery stores and restaurants

swimming pool is overated, i will say it's a paddling tub

was incredibly comfy and relaxed, the rooms are really cool and the breakfast is good quality, we have been very

the wifi network speed should be upgraded.

swimming pool should be renamed to (plunge

breakfast was delicious, but a little expensive for spain. still worth it.

lovely atmosphere and very kind staff. also delicious breakfast. highly recommended!

wifi worked well in all areas

everything top quality and old world character, very spanish

wifi signal was very poor

litter bins in the room, had to bring plastic bag to collect trash till the room service collected them next

loved the large bathroom with spa bath.

the jacuzzi/spa bath was amazing

wifi was terrible

hotel well located and had all the facilities: bar and restaurant.

doing laundry there was relatively

good to have a safe and also had some laundry done

laundry service was fast and affordable

cheap efficient laundry service

loved the patio, terrace, food options, helpfulness of staff, location & laundry service.

we also did our laundry in a nearby laundromat that was so clean and modern = the best

restaurants and a laundry shop are a few steps away

sound proofing towards street, you could hear crowd from nearby tapas bar sometimes

there's no cocktail bar as advertised on the booking

hotel is very pet-friendly and it was able to accommodate my family very well (4 adults and 1 baby)

that did not have laundry service

wifi wasn't great, if you need wifi for business then have another option with you

shower was good with plenty of hot water and the wifi worked well

location in the very center of the city. fast wifi. very good price on booking.

excellent location. comfortable beds. free efficient wifi

next to noisy laundry

free wifi

breakfast limited

wifi was slow or not good wifi

location excellent, excellent breakfast, friendly staff - held our bags til room was ready

laundry done in 1/2 day for 22

there is no laundry service

beds, virtually no wifi, one of our rooms with strong smell of mold (3bdrm)

many restaurants nearby and a good tapas bar behind

the location is perfect, the whole hotel was spotlessly clean and very comfortable and the bar and restaurant

good wifi and good staff

good wifi for getting my work video calls done (occasionally dropped but still good)

we had a well sized room that was very comfortable with a small kitchenette.

need to get help from the staff which we feel quite uncomfortable to disturb the staff at the kitchen

lousy wifi, average breakfast

kathy was helpful in many ways: she gave us directions, tips about the alhambra, sent out our laundry and had

the hotel will even have a bag of laundry serviced for you for a slight fee

helped with getting to various areas and arranging for laundry service

could hear everything, cleaners in the morning, nextdoors shower, to laundry guy at night

helpful in tending our needs especially for an early check in and advising us where to do our laundry nearby

location great ,nice interior ,desk allowed us to get local laundry picked up .

the laundry service that we desperately needed wasn't working

no coffee in the hotel and no laundry facilities.

wifi was excellent

wifi was intermittent in the top room. tv old fashioned.

the shower, the vending machine (the coffee one), the air conditioning, the room service

friendly staff, good location, wifi, clean room, comfortable bed and good value for money.

wifi worked fine

no wifi in the rooms, although is advertised everywhere.

good wifi

parking, dinner reservations, booking massages at the turkish baths, and even arranged same day laundry

the lobby was interesting, but we the robes and slippers provided were helpful, as was the laundry service, as

a booklet in the room indicated laundry service was available, but it wasn't.

superb breakfast, excellent service and a really quirky hotel.

the breakfast buffet had a great assortment of foods

pool was much smaller than we thought so only the kids got to use it

pity no bar was open in the hotel. probably becaus it was january.

much noise from kids running around early in the morning, which i know it's not the hotel's fault, but was

early check in

hotel stated as 4 star but no internal room service, over 60 channels on the tv but all spanish, no bar or food

ideal location, rooftop bar excellent and the staff / service were exceptional.

staff beautiful property great location very good gym . spa average

roof top bar earned its reputation as the best in the city and the view

decent gym and nice to have the hammam (warm pool and small steam room)

roof top bar was excellent and a nice place to have a drink at sunset before dinner in nearby restaurants

perfect wifi and great breakfast

location excellent staff excellent spa fabulous

a beautiful roof top area with bar that overlooked the alhambra great breakfast good location to all attractions

the place was great, the spa awesome and the staff was super friendly

room service food was terrible.

they also went the extra mile to get our laundry returned in on the same day

also laundry delivery happened both days before midnight right under our window, which we could hear

nice and kind staff good location which is easy to access to the historical site good laundry and vallet parking

location, amenities were great, spa was lovely, breakfast was delicious, nice space for working by the bar, gym

it would have been nice to have a bar

120e for laundry service for some clothes without informing anything before

cheaper parking and wifi not good in the room although good in communal areas

group of school kids left to run around making a noise. not good for guests

the bar was closed (covid measure?). there were a coffee and candy machine instead.

wifi very slow-not quick. foyer/entrance feels a little impersonal/no frills

great service in the bar and restaurant particular y monica

good restaurant, very nice bar and excellent breakfast

in the evening hung up on me while trying to call to ask for menu for room service

have time to give us a city map, etc) and very unfriendly when trying to accommodate the kids in our room

wifi was great

the building has lots of souvenir shops, mom and pop restaurants, small grocery stores, and a laundry mat where

no laundry facilities in suite

the kitchen was really high quality and there was a small balcony, standing room only really, but you

staff was very helpful and available 24h room service breakfast in the city center

location and big, well stocked room with a full kitchen if you wanted to cook in the apartment

was clean and good facilities apart from wifi

the wifi was no good - very slow, kept cutting out, 1-2 bars when it was not cutting out

wifi seems to be restricted which made it difficult for downloads to help with planing the next

wifi worked well too

wifi connection worked but with some strange issues, such as it didn't allow connection via our vpn

great especially th e nespresso coffee machine, fresh orange juice location was great facilities, bar and pool

the kids loved the breakfast (a bargain

no where because they thought my room was flooding based on white noise audio i had to sleep the kids

comfortable bed and good wifi

wifi was not working

there was also laundry service, bathrobes and slippers, which i didn't use though

laundry service was very expensive in light of over service costs

wifi speed could improve further

excellent wifi

was superb rooms spacious and very clean and ready for an early check in breakfast was excellent car park was

good location, good wifi, large rooms, very clean, heating...

the wifi signal was unstable.

very friendly staff, good wifi and very clean hotel room

they give us early check in

wifi network was a working correctly

the location is one of the best possible, everything is near, including sightseeings, shops, laundry, even

small bar just outside so it made up for not having a hotel bar

no restaurant or bar apart from breakfast.

no kettle in the room, also there is not a lobby bar to have a drink of coffee.

we didn't mind the kids playing basketball behind the hotel but the housekeepers started to clean rooms at

only reason we dropped one star was because the very modern electric stove top and laundry machine with digital

laundry machine and the shower

bed is hard noise mainly from neighboring guests no place to dry laundry despite having a washing machine

the kitchen doesn't have a lot of cooking utensils/pot/pan, but clean and nice

lovely clean room with small living area , washing machine and kitchen facilities.

there were bags of dirty laundry all over the hallways, which made the whole place seem dirty

wifi does not work well, when i was booking it said they have bathtub but there was only shower

comfortable bed an bedding . early check-in and late check out

we had to go back later for better explanation around wifi password and other things

not located in the attractive center but still ok, accessible by walk. has wifi.

no facilities such as iron or laundry service, the room fridge was not working and no kettle to make tea

good room, good wifi

a bit dated tv and wifi ...

the street it s livated on has many good tapas restaurants and places for breakfast

breakfast was stone cold every day even when the eggs & bacon just came from kitchen all cold also bread &

we had laundry done at the hotel and, while it was quite expensive, they did a nice job and gave us a

the next room people talking and the old man was snoring loud whole night, also i guess the hotel laundry room

laundry rates were ridiculous just get an airbnb to do laundry

the gym is small, and was not operational (no lights, tv off, no air con)

good bar service

i also used the laundry service and apparently they lost the paper i've given them and do only laundry to my

wifi was not strong

were not able to connect to the wifi from our room

wifi speed, friendly staff and superb location close to the city centre, walking distance to

wifi was not with optimal speed - gym is really small - however you can train there on one machine

could not get wifi except for a little while at start made life very difficult

, the room size is excellent, refrigerator and safety box are available, the ac was amazing and wifi was

wifi worked well, great location, ac was cold, staff super helpful

also good wifi

air con very good, wifi excellent

near tapas bar and in heart of el centro.

there was no closet with doors in my room, just a bar with hangers.

the wifi basically didn t work in the room

bar in the hotel was not really open and it didn't have a full selection of drinks available

was no bar open in the evening to have a relaxing drink

we could stay there with our dog and they prepared a welcome pack with a water and food bowl + a pet bed and

the indoor pool is part of the spa and is not included in the hotel prices

wifi great

lovely rooftop pool and bar area, great gym and spa, good location- 10 mins walk to the train station, 15/20

it s pet friendly but quite expensive 20 (normally hotels charges up to 15)

wifi was basically nonexistent in the room

wifi worked with no issues

wifi is so bad and the room is quite old which does not look like photo and no place to put stuff

no spa bath breakfast was average

bathroom was nice - but i couldn't work out how to use the spa bath

coin laundry just 2 mins walk away

staff, as ever, were excellent - from the bar staff, the waiter at breakfast, the reception staff, cleaning

just a small choice for breakfast.

the breakfast had little choice

wifi password was not provided at check in or in the room

the laundry service was very expensive - make sure to get a quote beforehand

using their laundry service is very expensive.

swimming pool is not for swimming is a small pool but the hotel and the staff are 5star the beds all the

pool which was very small, you can hardly stand in there ) on a sunday afternoon it was full of kids and i left

a very nice pool and bar terrace with amazing views over the city

office super helpful with all the information about area surrounding and even with our need for laundry service

there are no laundry facilities

i used the laundry service during my stay and it was very convenient, well done, and reasonably priced

yes, there was a washer and there were kitchen things, but there was no laundry detergent and no kitchen basics

their capacity to do laundry for 7 and deliver it to the door was great

they also arranged a same day laundry turnaround at reasonable prices

noisy and it would have been nice if the front desk could have helped me find a laundromat to do laundry

location was great, the staff were friendly and the room size for 2 adults and two kids was great

the wifi was awful (even light web use was tough) don t try to work remotely here.

the hotel room was spacious, clean, and modern

they even offer laundry services, which we needed

having laundry service in the hotel was a welcome, and much needed, surprise

the room was nice and clean and the wifi was working well

wifi bit slow

wifi is good

location , room, laundry service . staff

room perfect,very clean and tidy breakfast good ,

they let us have late check out with no extra!

breakfast a location were perfect. beds was comfortable and check in and out easy

wifi could definitively be faster; and bed covers could be a big thicker so that one can sleep with

did a bag of laundry for 25 euros

helped me with laundry service and booking tours for al hambra after all the tickets were sold out online

staff, the clean room, the terrace view, the location and the mobile wifi unit

wifi went in and out a bit, not a major deal

i thought the breakfast buffet was fine, but my husband wished there had been more vegetarian options

was extremely grumpy, unwilling to help- god he must have had a hard time at home bringing his laundry to work

never got the chance to use the indoor pool but it looked lovely

slow wifi

se apoderaron del hotel, no pudimos usar la piscina, el gym casi queda destrozado, ruidos y carreras por los

the best was the bar and the bartender/waiter on the 15th floor