no maid service, no gym, no breakfast served, no pool

great location, big rooms and functional kitchen, great cleaning staff.

clean, new rooms, free breakfast far better than most (fresh cut fruit)

complimentary breakfast was very good with scrambled eggs, turkey sausage links, waffle machine, oatmeal, cold

plenty of desk space, easy power access, and the mini kitchen makes you feel at home

the laundry room dryer took money and didn't work, went to front desk to ask for our money back was

the coin laundry facility is a convenience.

staff was amazing from the breakfast buffet to the hotel bar

christmas holiday, so no room service, that's ok, but i need more coffee

early check in and late check out. the breakfast was good. the staff were very kind and helpful.

i was able to do my laundry

very small laundry room, only one washing machine

we picked this location for the laundry and hottub-both of which were out during our stay

could not access wifi on our tablet because our security blocked it

free parking. wifi was good

big comfortable suit. laundry

extra living space, kitchen, cozy fire outdoors, laundry available, workout room, grab and go breakfast and

big room, free laundry room, nice and quiet area - great for family

there is a laundry room, and use of the machines is complementary

using the laundry was free

there is no guest laundry and the parking situation is terrible

breakfast was not included and we had to pay to park. also there was no laundry room.

breakfast bar was good quality but costly

i like the swimming pool area.

quick wifi connection and quiet

i wanted to wash my clothes but there was no laundry found in the hotel

they helped me grab a room at the last minute overnight and made sure i knew about laundry options for my son

and no laundry services

no laundry

also, his very wrinkled shirt appeared to have been pulled from bottom of laundry bag

they have laundry facilities, fitness equipment, and microwaves & fridges in the room so you can cook if you

laundry room could be cleaner.

the fact that there was a first come first serve basis on the pool.

female working in the bar with the maroon shirt and dress pants on was less than pleasant

loose the omelette guy, and you have your typical free breakfast bar served at many hotels

the pool

kitchen was slow for breakfast on sunday and one of the orders was wrong but that was the only

rooftop pool and bar with a good vibe and live music

pool and the restaurant bar

room service breakfast was excellent. best i've had so far.

mini bar refrigerator food was terrible

i utilized the gym and was very impressed

toro bar is great

location, friendly staff, bar and restaurant on premises.

a nice and detailed price list but was was totally empty, no where to find a soda, had to call room service

the social areas were nice. pool, bar, coffee area were good along with the staff.

the pool area was noisy and overcrowded with outside customers. trying too hard to be the

pool was very small, the dj at the pool too loud, room was under the loud dj, they said my

) bar and dining areas really very nice

the service at the pool was so bad, food was such a disappointment

toiletries had an awful scent and it was difficult to get in touch with the front desk and room service

neighboring rooms dirty room service dishes were not removed from hallway for duration of our stay bathroom

lastly, the front desk design is also very strange, it looks more like an chef s open kitchen, and people

tea stand on each floor, gym, happy hour

nice design great facilities incl rooftop bar gym well kitted out and decent size

kids downstairs couldn't help

nothing other than good wifi.

it was a cute suite with a kitchen

the wifi was

freshly cooked, very friendly staff, lots of amenities in the room including turret room and kitchen

laundry facilities-driers work poorly (don't get hot)

they have laundry facility but it was out of order during my stay.

bed was comfortable, the staff were friendly and helpful, there was a full kitchen with even a dishwasher, the

kitchen is convenient and well appointed. staff is very nice and helpful. parking is easy.

large comfortable room with kitchen

room service and staff were excellent. location was excellent.

room service breakfast: quality and service was inconsistent

the rooftop bar was cute and the showers are amazing!

see the qr code for the room service menu until the next morning because it was so small

difficulty in finding how/where to order room service, and the lack of breakfast before 7 am

location not great. it would be good to have a self service laundry

a second receptionist had walked up during the interaction and informed us that a load of laundry had just

there was a ticket from march 26 on the laundry bag in the closet

then i called down a day later and asked for laundry service and they said we can recommend you to a laundromat

no extra blankets/ pillows for the pull out couch for our kids

although we didn't use it, the laundry is really useful

good gym, and although i didn t try the laundry, it was nice it was there and it looked clean

no pool. bigger laundry room would be nice.

the gym and laundry room were small, but i didn't have an issue with getting in to use either of them

laundry room is super convenient as well, although it cost 2$ per wash and 2$ per dry + detergent

laundry facilities were available which was a nice bonus.

nice lobby, good breakfast, pool and laundry perfect

there was a pool, hot tub and conveniently located laundry room

helpful & friendly staff, being able to use the guest laundry, waffles at breakfast, 24 hour coffee and the

it was very convenient to have a guest laundry room onsite, but you have to either take the elevator to the

the room service lady was so nice

room service was

guy in the cigar bar first of all complaint about the smoke commenting some terrible stuff to us looking at us

room service, tea time in the lobby, and their spa products were all amazing

took a while to get room service to answer. had to call front desk for help at 5:30 am.

i used the laundry facilities and there was an error with the washing machine

though it said parking included, the pet deposit wasn't advertised, and neither was the cost of laundry

nice rooms, nice staff, laundry facilities for guests.

no sink in laundry room to wash hands

onsite, cheap laundry facilities

over my 16 days stay, i even did my laundry there by the washing machine provided by them

can't get exchange for laundry

had to jump over trash bags and laundry to access stair well

the lady at the desk literally abruptly interrupted my question about concerns of my laundry on the premises

was equipped with everything needed including laundry facilities

the hotel had a laundry room, but didn't sell any detergent

we kindly asked for a quieter room and were put in a room next to the loud laundry area and elevator

also it was very useful they had a guests laundry

stairways large and you can imagine kids going up and down

possibly add more gym equipment? when i utilized the gym, it became packed quite quickly.

laundry room was very clean and machines appear to be new.

laundry dryer does not work

gym was large, lots of equipment

the bar was perfect setting and daniel gave us great customer service

room staff very friendly great buffet breakfast good gym and pool free coffee in

laundry amenity

room with kitchen; breakfast had decent variety; coin laundry facility; free snacks in the lobby

did laundry in basement but dryer wasn t the strongest to dry our clothing so we had to take it a bit

laundry in the basement creepy

- coin laundry available ($2 for wash and dry each) - has a pool and fitness center - decent breakfast

the laundry area is awful. the walk to the parking garage is extremely creepy.

wanted to do laundry at facility but they wouldn t supply quarters

have cockroaches in the basement where people do their laundry

guest laundry was clean and convenient

i guess the only thing was that the bar was closing to early

next, my laundry bag was accidentally collected by the cleaning person, and just by sheer luck, this was

the room was great, spacious and very clean. great pool, gym and outdoor space for working out.

hotel stole extra payment for kids breakfast

indoor pool and outdoor track with tennis court were great

staff were friendly and helpful. great pool, gym and outdoor track. great sized rooms.

also we were hoping to do some laundry after a couple of weeks on the

free wifi was not on a secure network.

beautiful lobby, the lounge on the 27th floor, the coffee and food in lobby, the gym/pool, our room was amazing

they had a volleyball tournament and the kids were very loud and drunk all over the place

indoor pool for kids

didn t like room service i called several times to check on my order and was told that my order was on the

was perfect, rooftop bar and lobby fabulous for a solo traveler who like to have people around

cocktail menu was not accessible for room service

we loved the restaurant, room service, and the rooftop bar. the staff was exceptional.

rooms, very good restaurants, bar & staff, quick room service, upscale decor, good location for wandering to

what about the laundry service

the room service was lousy

breakfast was kind of bland, with room service, but covid has changed all

the gym was great n same floor and so was the bar with incredible staff and great views

we had drinks on the 54thirty rooftop bar and it was amazing

fitness room was great and laundry facilities clean and well

even laundry facilities within the premises

laundry, the room, and the staff.

2 of the 3 laundry machines weren't working so there was a bit of a line on laundry day but no biggie

in fact the hallways had trash, laundry, and miscellaneous items thrown around

everything we needed was available, especially the guest laundry was a plus

breakfast was awesome

i wish the pool was bigger or kids pool & adult pool

no free parking for guest...room service came in and only made up one bed and nothing else.

pool is too small and doesn t have a kids size, also i saw the girls working in the cabaret in

beautiful room fabulous spa like shower loved the pillows cookies were yummy i loved this place!

the wifi worked great

our tv's wifi wasn't working, that's the only issue i could think of

they claim to be completely pet friendly, but there is no grass for your dog to go potty nearby, ita

being recognized by the staff when entering or exiting and even while sitting at the bar made us feel extra

the facilities namely the gym and laundry services were good

- laundry room had 1 dryer working during my stay

laundry at the site was another plus to keep our clothes clean

the bar in the lobby was clean, and the small gym was fine

wifi was available but too weak. had to use 5g.

neat 24h dinner adjacent. great location. bar food and snack food (good variety) on site.

loved the bar and the bartender was very personable

we got upgraded for free and they also offered us a late check out

hotel is in a good, convenient location, and it was great to have a bar in the lobby, as well as the ability to

walking distance to places like the convention center of the 16th street mall' nice bar in the lobby

the laundry was a bit overpriced for expectations but fulfilled needs

however, the shirt was in fact found in their laundry so we were pleased it was found

keeping accidentally took my laundry clothes and never saw it again

thought breakfast was served at the hotel but you get a voucher for breakfast at the restaurant on site

scale at gym not working, breakfast was tasteless (not good fries), no body lotion in the room

stocked kitchen, 2 bedrooms, 3 tvs and pull-out sofa bed, indoor pool, 24 hour laundry room

guest laundry convenient

onsite laundry facility was so great for us

the gym was basic, and breakfast had limited fresh fruit options

the kitchenette has all the basics you need

were placed next to the linen laundry

no room service unless you ask

for a meeting and it was a great location and i was able to hold a 2 hour meeting in the bar area

my room was below the gym and very noisy early in the morning

property claims to have wifi; however, it does not work whatsoever so kinda false advertising there

also wish there was some sort of laundry service instead of just dry cleaning

the lobby is inncredible, also the lobby bar is great, and the bar tender was really kind and friendly

the pillows in our kids room were actually much better

daily cleaning service, as we have 2 kids

lobby with classic architecture, nice lobby bar tons of seating

location, really nice room, friendly service, amazing gym

the location was great! i also appreciated an early check in and out time.

here when we want to enjoy a night downtown and not worry about driving and to get away from the kids

nice shower but needs a bar to hang onto and floor was somewhat slippery

the gym smelled mildewy.

but i understand now that they had a kitchen fire of sort's so maybe next time

our floor was video game themed and my kids loved it

wanted to stay in a themed room but they are only available to travelers of 2, since i had my kids with me, it

i did not have my pet with for this trip; they are very pet friendly and very accommodating for your pets as

good position, nice staff and clean room. very good gym

not your average hotel, so you will pay more for this hotel from the room to overnight parking to room service

the price of room service

the room service was excellent.

staff were really fantastic. best hotel gym i've ever been in and the hotel was immaculate

access to the spa is charged extra - spa felt a little outdated.

s complementary wine at the bar for happy hour but no snacks to go with it

dog friendly without the pet fee!

pet friendly

on top of it all, number one reason i stay is my can come and there is no pet fee

on the day we went (sunday) restaurant was only serving bar snacks, but the hamburger was delicious

i could not use the hotel shuttle since as they said it is always busy

pool and gym were

i made a spa reservation for her under her

what ruined it for me was the steak was cut in the kitchen and plastered up to sit in the window and die

that the type of room should honestly matter) i am a gold marriott member but decided to treat my kids to a

the fact there was no microwave and no laundry service for the price.

no room service or snacks that are available during off hours

very friendly staff, big rooms with quality furniture and very comfortable beds, outdoor pool on 4th floor is

the bar should have a few beers on tap

room service messed up

great if you are in a hurry * good laundry service * reasonable close to the

the laundry room is comically small

would've liked a continental breakfast for the kids.

my kids were disappointed

the late check out

location was great. did not have breakfast.

great restaurant offered well- presented food menu, exceptional bar service and a small coffee boutique

is a bit steep and for the price of the rooms i thought there would be some type of breakfast and/or coffee

breakfast was perfect and delicious. staff including valet were all wonderful.

hotel is very accommodating for pet owners and we re very friendly

the bar was a work of art

hotel was quiet at night, although our room was well away from the bar

very small gym...

the bar in the hotel, death & co had fantastic cocktails

also, room service would be a nice extra (dinner you need to order and pick up from downstairs but for

laundry room only had one or two machines, but was not an issue during our stay no

the rooms were spacious and modern. the breakfast bar was great.

kids would fight to stay on that bed

they also welcomed our pet parrot who always travels with us

friendly staff, nice rooms, great breakfast, perfect location

the laundry room had only 1 working washer and 1 working dryer

laundry facilities were nasty

with most ihg hotels, the guest laundry is totally reliant upon a significant amount of quarters

t received any notification on why my security deposited wasn t refunded and also the fact room service or

restaurant located in the lobby was good, we ordered room service from there on the first night because we were

no room service to speak of

zero room service

having access to a fully equipped modern gym was a bonus

wifi didn't work, no refrigerator, no microwave, bed lights and charging station took 15 min for

restaurant, shopping, coffee shop and great bar area

access to a full gym and spa was also great

crackling fireplace, live music at happy hour with whiskey tasting

the two bars connected to the hotel were great

beautiful hotel in an excellent location, access to a nice gym/spa, delicious breakfast, and comfortable rooms

the continental breakfast and evening whiskey tastings were excellent, and the cruise room bar was lively and

wish there was a guest laundry service with washing machines and driers like you can find at some places

the suite with the bunk beds exceeded my expectation, my kids had their own little room separate from our

location and their facilities. especially gym and pool!

location is amazing, it s really nice in general, and the happy hour/ice cream for the kids was

requested gluten-free accommodation from room service

no on site guest laundry

no laundry. old blankets. dark room. only sweet breakfast.

the laundry facility was helpful

laundry on site..the room was comfortable...and breakfast was alright.

hallways needed cleaned laundry rm only one washer working.

hotel is centrally located and the food was good at the restaurant, staff was nice but young kids and not really

valet parking and room service pricing were at nyc levels

extra pillow already in the room, great restaurant recommendation when room service wasn t available and hotel

excellent gym, amenities and close to local bars and restaurants

room service was hilariously expensive, 13 dollars for a handful of m&ms

would have liked the ability to do laundry in the hotel. also, the gym could be better.

great incentives, especially with free breakfast voucher to the onefold restaurant.

bathroom was nice albeit the toilet and sink were too high for my kids

the hotel is right downtown, so lots of offerings all around, but if you re traveling with kids or teens, it

i had a great breakfast very healthy choices very friendly wait staff...

free laundry too

we liked all the cooking supplies and that there was a laundry

free breakfast that was good, water stations on each floor, free laundry station, usable kitchen in rooms with

is made to order, water filters for sparkling and regular water on each floor as well as ice and laundry facilities

laundry room that is free art in the room and on the walls in the corridor plants in the lobby self

laundry on site was nice as well, washer-dryers about 60 feet from my door

like the customer service and they help you out with anything if you need it they also have free laundry washer

the laundry facilities were great and the workout room looked amazing

nice to get laundry done before returning home

nice food. laundry services.

my pet peeve

i would love to come back and enjoy outdoor pool and open air restaurant seating on top floor in summer

small, but decent gym

has a well equipped gym

rooftop pool and restaurants

laundry machines are not available.

no laundry facilities

etchy area with lots of construction) and amenities (no restaurant, no pool or hot tub, no room service, etc

snack bar well stocked and great restaurant on the roof

pet fee was expensive.

jackie at the bar was the life of the night

the place was very clean the terrace is amazing and the bar as well

it was a great experience but i do wish the breakfast was buffet style.

ask for extra towels they never bring one , my internet was terrible they promised a continental breakfast, but

breakfast included, they nickel and dime you for everything, credit card swipe for coffee in the

we also didn t like that you put a family with 6 kids above us and they ran across the floor all night and

wifi is very fast

lounge area in the lobby, toiletries in the bathroom, lots of plug outlets in the room, wifi generally worked

was not the most attentive - they failed to empty a garbage receptacle, removed/disposed of the bar soap from

little pool but oh well

also, hotel has laundry option if need to wash any clothes

the location, staff, room, breakfast.

free parking

the parking was sparse and i consistently good the last parking spot available

pool was nice

very clean, comfortable and beautiful restaurant & bar on site

room service forgot our order, could not cool room down with air conditioning options.

very small room no bathroom fan room service menu - to narrow of focus

we enjoyed our food so much, we even ordered room service for breakfast the next day

favorite part was the breakfast was actually inside the hotel restaurant

only issue was that the guest laundry was out of service.

good location and had everything you needed like laundry room.

bar isn't open on the weekend and there was only one chef who was also the waiter and busboy

broken and the little paper saying where the stairs were was not visible and no one told us the kitchen was

pet friendly with easy access to outside

the rooftop bar was very enjoyable

complimentary breakfast and no free parking lot attached to the property

there is a convenient bar in the lobby and a restaurant serving breakfast, lunch and dinner

guest amenity fee includes a breakfast voucher that covers two guests

imagine she was shouting at customers,3rd of of all there was no breakfast buffet , only a menu

there's no laundry outsido you know what i'm saying and some reason charge me almost forty dollars i'm not

a $100 pet fee, $15/day parking, no free breakfast and no free wifi, you had think marriott could pay its

the pool was very difficult to find. it would be nice to have a map in the room.

the room service menu seemed

to pay for parking, no breakfast, water damage in yhe lobby, ceiling looked like it might collapse

the place was spotless and served a fantastic breakfast.

the breakfast offered a wonderful selection

there is a small indoor pool and a small gym

the location, free parking and wifi. would like them to add room service

everything perfect, even the wifi.

it has full fridge, kitchen, laundry room

an in-room kitchen and sitting area, and access to laundry facilities

beds big and comfy great toiletries provided fab breakfast excellent gym nice helpful staff

she also had a difficult time explaining the wifi to us, which i had to call and ask about (they have free wifi

was great, full kitchen, smelt good all the time, great staff, all around a great place

the only one thing i didn't like was the laundry room on the 1st floor we can in that door and on hot days it

king suite was on the second floor above the laundry

better quality pillows, have laundry soap available in the vending area, and a better selection of soft drinks

this hotel was undergoing construction so pool, laundry, vending machines, weren t available

the pool was very nice, the laundry facilities were a nice addition, and the breakfast was very good

laundry on location and exercise room excellent

they had a laundry room that was free to do ur laundry

they had a laundry so that patrons could wash their clothes if needed

clean, modern hotel. wifi, shuttle, laundry and gym.

completely ev charging station was available upon paid parking

for me, this made it unimportant that there were no laundry

the fridge n microwave was nice and clean bathroom was clean,the staff was great to deal with,the laundry is ok

no tv, no blankets, no laundry

oh and we tried to do some laundry the last night we were there weren't informed that we had to turn the water

don't like the layout upstairs:( if you have many bags its hard to carry all bags up steps laundry room closes