safe parking

lots of parking, beautiful property, easy to access from highway

the chateau is quiet, airy, set in pleasant mature grounds, with plenty of car parking and a bus that appears

no bar staff we had to wait for someone from the office to serve us a drink

no fridge, struggled to get a cold drink in bar at 3

-there is a self service laundry which can be used with an app

he helped us negotiate the laundry app with great patience

they even have free guest laundry facilities and will provide a detergent pod for 2 euros

free self laundry

only one dryer in the laundry room; and was not drying well

the restaurant and bar was closed

room service tray left outside our neighbour's room for many hours.

buffet breakfast had a large selection to choose from which is always a

late check out at 12 am and good buffet breakfast

proximity to station, attractive decor, excellent breakfast, informal atmosphere.

restaurant not open on weekends (maybe when quiet??) no laundry facilities

great place for families, by the way, and yet lovely for us without kids because the soundproofing is superb

quality breakfast - helpful staff - parking (at extra price) - location - room service was very

free mini bar of soft drinks which was very welcome

breakfast was great and so was the location! the personel was very nice.

thing that let the hotel down, pleasant staff but no compendium, no local information in rooms, laundry service

out of service elevator and mix up with getting laundry done.

no gym facilities, and the location was a bit

the gym was small and dark with limited equipment.

spa is rather small and the gym is small and has no natural light that s a pity

00 from the credit card just for the drinks and food from the room bar, which this is crazy, that's unexpected

poor wifi connection in the bedroom.

was perfect (breakfast room and bar was closed due to covid-19 so i cannot comment on

my kids loved it

for such a short stay it was ideal, but charging to use the gym and sauna is a bit much.

the staff were friendly and welcoming and helped us when we had a laundry service come pick up our laundry on

wifi internet was super slow but overall the hotel was super nice, clean, and its location is

wifi was non existent for us who use ipads

had issues with wifi, it's not very reliable so if you plan on working from the hotel (like taking conference

wifi wasn't the best.

good location, friendly stuff, wifi is fast

the wifi is not that good

gel air conditioning is effective lots of socket points and usb good lighting large smart tv good wifi lots of

friendly staff, the wifi was good, clean towels daily

half which means it was not enough and was used by previous people the corridors smelled bad the wifi is very

was okay, bar wasn't great - inside main restaurant with no proper bar tenders which was a bit disappointing

far from downtown. limited hours of on site bar and restaurant.

lovely courtyard and bar could not be used because no one staffed them

no bar in the evening.

excellent wifi

dickheads in best western next door unloading laundry truck at 03:00!!

the rooftop bar had very slow service- they seemed understaffed.

cocktails were limited and poorly mixed on the roof top bar with limited choice of beers.

room service

spa was cold and closes early

the rooftop restaurant and bar was wonderful and a welcoming place to relax after a day of sightseeing

good location. very friendly staff and delicious breakfast!!

com and would pay for extras like room service on the spot

gym was being refurbished as was the restaurant and bar at the top, so didn't get to use them which

were told that the top floor restaurant and rooftop bar were closed until october, as well as the gym

no laundry service at weekend in a 4* hotel!

wifi connexion, and noise from other rooms

the gym was fine, there was some equipment that didn't work and it gets a little hot, just fyi

small room no bar expensive for this room wifi did not work on my ipad

liked the room service breakfast and also the communal breakfast where the variety of food was excellent

the gym could be better- small and dark in the basement.

upgrade, good wifi and breakfast with excellent expresso coffee

this may have been because the hospitality staff was shuttling dirty laundry and trash around

ac not working it was 30c in the room. wifi guests not working. very disappointed

only negatives, which are very minor, are the towels regularly run out at the pool and if you could sit outside

the breakfast was lovely and had stunning views of bordeaux and the pool area

beds, room design and lighting just right, good facilities like coffee shop, a lively restaurant, gym with new

also the laundry service is quite expensive: 4 to wash a pair of socks

pet friendly- yay

a double room, 1 bed, with views and i was given a small room, 2 kids beds, interior, no views

roof top bar is an added bonus.

enough toiletries in the bathroom, a bar of soap to use to wash hands and face, use to wash hair/condition and

is no way this room should have been offered as a guest room, but it should be used as a store or laundry room

perfect spa time and stay! the room is wonderful and well equipped! breakfast is great!

nice bar area

spa not always available

the breakfast was delicious with many choice to eat, the warm breakfast items weren't kept warm on the

small bar fridge in rooms

room service is minimal

cocktail prices at the hotel bar were too high

wifi was very good. furniture was good. the location was nice.

rooms are very clean and comfortable with tv and wifi throughout

lots of charm - the warm and welcoming staff - the spa is superb, especially the indoor pool - the

the spa facilities were really good if a little small but then again there is only 20 rooms at the

gym

hotel outsources both cleaning staff and room service, so if we missed the cleaning hours in the morning, we'd

the spa are is really nice

the pool has too much chlorine and the laundry service was not available when required.

staff very helpful and wine bar was great

pool very small

nothing really , other than the outside space and pool being too small

room service was in name only many of the few dishes advertised were not available

room was a good size and quiet with fully functioning air conditioning, wifi and a mini bar (though you have to

also the wifi was good

wifi, breakfast but specially the staff

the wifi didn't work.

to a beautiful and large park jardin public for a pause during the day (perfect for kids) and as well

wonderful little boutique hotel. kids could sleep whilst i read in the courtyard. cute.

also, wifi was rather

wonderful little boutique hotel. kids could sleep whilst i read in the courtyard. cute.

the wifi was not working well

wifi not working

is no self-laundry and microwave oven

i didn't have breakfast at the hotel as i was unimpressed by the selection offered for the price

the gym was small but good enough for a short

fantastic neighborhood vibes with a great pizza restaurant next door, attentive staff, great breakfast, free

breakfast is quite expensive, parking also is 20 euros, which adds up.

it was short 6 minute walk to nearby laundry mat

no laundry facilities

asked for connecting or rooms near each other as travelling with two kids

staff were super friendly and nice and bar was nice too

asked for connecting or rooms near each other as travelling with two kids

beautiful hotel, great bar, great pool, amazing staff.

decor (philippe starck), lovely rooms, relaxing pool/spa area, lively restaurant with the bar as part of it

every part of the hotel is luxurious: the rooms, the dining area, the reception, the pool

excellent room quality, staff, gym, pool, sauna and steam room

fabulous decor (philippe starck), lovely rooms, relaxing pool/spa area, lively restaurant with the bar as part

laundry service although expensive

the facilities of hotel was without wasserette (only laundry service e

close to a laundry and short walk to catch the tram

tutto, staff perfect, clean and warm the place for kids to play was fantastic ud83dudc4c

and so we arrived late at the hotel but there were no proper meals available - i realise that the kitchen has

room, the secret room, was on the lower ground floor next to the laundry and staff room

breakfast experience i've ever had

we were given no info regarding food service or room service

breakfast was great we loved our room.

breakfast intimate and friendly

the gym was basic but adequate

great to have cafetiere coffee in rooms and free mini bar/kitchen which has great biscuits and lemonade

cool community kitchenette

all brand new. superb staff. great deco. great location. amazing rooms. good gym.

nice bar / restaurant area

wifi was not great in our annex room

for breakfast too small, service slow and felt overcrowded

limited lunch time and room service menu. would have liked more vegetarian options at breakfast.

the staff are exceptional and were amazing with children, room set up also great with kids!

room service menu was a bit small but the hotel team was very accommodating to our wishes

there was a convenient laundry and mini grocery store less than 5minutes away

very chill hotel. great location. welcoming staff. pet friendly

the most important gym equipment was broken

loved the bar lounge with tones of beers selection and a cozy

maybe some more equipment for the gym.

expensive laundry.

the charge for the pet is 12 euros

a bit more fruit at breakfast would ave been nice

new room did not have wifi

cleanliness ambience staff amazing amd so friendly pet confort

they obviously were out of the laundry, but full of dust, crumbs, hair

decent breakfast and helpful staff

decent breakfast in the morning

the staff both at the bar and the reception desk is very welcoming

the breakfast was plentiful, i wish there was an option of fresh berries and yoghurt and flakier

breakfast was very good. the different types of bread were very tasty

pet friendly and staff very helpful, english spoken to aide our french

through the tram that passes right in front of the hotel, nice staff, comfortable rooms and good breakfast

no wifi

the staff and breakfast were outstanding.

the hotel is buried in the bustling suburb of le bouscat - bikes, cars, kids going to school - so be prepared

spa and restaurant on site great coffee a lovely area to sit around the pool

beautiful pool areas and rooms

sat by the pool and had a beverage

sitting by the pool was the perfect way to relax and unwind for a few days

no laundry - although listed on the website as a service offered

3am in morning with no issues parking available on site, clean and comfy room for one night to rest before a

the breakfast was good, not included in in room, but we decided to take it ( kids were free)

very good continental breakfast

spotless , friendly staff , excellent shower and facilities and good breakfast