the swimming pool and the spa installations are really complete

was denied use of the amenities and pool because i had my kid with me

wi-fi in room and spotty elsewhere; pool not heated; incidental charges - such as bringing a bucket of ice to

can be fairy busy on the weekends, so you might need to remind the staff for room service orders but a lovely

the swimming pool and the spa installations are really complete

around 2am noises were too loud since room was too close to laundry room

the gym is wonderful. architecture is stunning.

redtorant buffet price wasto high and the bar price is to high

the food at least for breakfast was good, lunch and dinner was another story, also the bar was about of mixers

the gardens, gym, pool and restaurants

the staff was very friendly and the breakfast was great as well

bought a package that included breakfast (which apparently everyone gets anyway), massages, st

don't have washing machine in junior suite and the hotel doesn't offer laundry service

it even has a small laundry room

we liked having laundry facilities in the apartment

we ordered room service

breakfast was excellent! environment safe and comfortable.

room was spacious, with good wifi and a convenient location

location was great, and the parking space although small, was inside the building so my car was safe during my

parking is not guaranteed and even if you get parking, a car may block your way out and staff will

hotel has limited parking with only two spaces onsite, and there is no cable tv

clean, good shower. gated parking. have restoraunt on the terrace.

morovoer the breakfast was delicious

the roof is a lovely spot to relax with good wifi

there were kids being loud in the living room (also their lobby area) throughout the afternoon and evening

delicious breakfast

large, very comfortable room, close to airport with included transfer, good breakfast, good wifi and hot water

always at front lobby area of property (parking)

great location nice restaurant and pool.

buffet was excellent the room was nice and clean i will use this hotel again there was a pool but didn't use it

unfortunately, the spa with whirpool and sauna was not available

but apart from that it has a nice pool and it s not expensive to stay there

could do without casino on premises

breakfast really good

with small kitchen dining area

delicious breakfast

huge rooms, very clean, great breakfast(also to go if you have an early flight), nice mall within 5 minutes

small hotel with just 7 room, and a lovely courtyard garden where we were served a delicious breakfast

very cute, beautiful art and artifacts for decor; super helpful staff; good breakfast.

the decoration and the attention. great breakfast. location is great.

they also arranged an airport transfer (free) and did some laundry for me

laundry service was little high for my taste 2usd for a pair of socks take as reference

tropical gardens, kids loved the turtles

rooftop bar and cafe

staff very friendly and available to assist with on site secure parking, etc

they should have the laundry room working, as well as the elevator.

and i stayed 22 nights good business for hotel it sucked when i found out how much u charge for laundry the only

laundry,place is old

parking for car.

the bed was comfortable, the room was clean and breakfast was prepared to order

for kids - there is a pool, swing set, and laundry available

pool area looks nice but we didn't try it as it looked cold

it's great for group travel with a full kitchen, living space and dining area

secure and comfortable my room was very near to the pool and some costumers very noisy with their kids also the

the large rooms, pool, jacuzzi, big 4k netflix tv, flexible check out.

in room wifi was poor in our room

close to airport. clean and large rooms. good simple breakfast. great wifi.

rooms were comfortable and breakfast was great

we had a great sleep after our flight, and breakfast was freshly cooked and delicious

tasty breakfast available in the morning

location, breakfast, room, gym all perfect.

i liked the happy hour at the bar in the lobby and also i was given a voucher for free drinks and snacks from

they also have a pool and jacuzzi now which is new from last year

no pool on the hotel

great beds, great wifi, good breakfast, very friendly

the laundry service is excellent too

they also included omelets and any type of coffee in their breakfast buffet

breakfast, gym (open 24 hours)

breakfast was ok, not great.

also the parking lot was a hard to

same day laundry service, helpful, friendly staff

this is our 2nd time at the biltmore. great beds, wifi, hot shower, breakfast.

friendly and helpfull staff, parking, great location and fair price.

small gym

the guys at the parking lot and the entrance were very

the staff is awesome, the property is kept in mint condition, the breakfast buffet is one of the best both in

i enjoyed the pool and jacuzzi as well

nice hotel, good spa, big and lovely room, fast wifi, kind staff

wifi not perfect.

room service was great, the food was really very good

that canceled our ability to sign to our room in the restaurant and laundry

breakfast was great everything was good

staff, room, workout facilities, breakfast...

room service food was the best i have ever had

breakfast was awesome with plentiful choices and very delicious

charge me for the laundry bag q74

little bit too expensive laundry service.

staff was helpful, and i used the laundry service as well

us in laundry charges before they would give me my laundry

good hotel - great facilities. did laundry which was great and decent value.

wish they would have laundry machines on site

we used the laundry service and the laundry was nicely done, but i thought it was very overpriced for guatemala

good food, very clean, great safe location , nice pool area

breakfast buffet was awesome.

pool area was a hit with the kids

was great - loved the decor, the breakfast and everything

peronel is very friendly. breakfast: best in town.

the rooftop pool and bar are beautiful and the service on point

good gym with everything you need

was amazing, the gym is great, the pool is beautiful, i swam there most mornings and its heated too which is

seemed rather unprofessional, i called the front desk 3 times until somebody came to pick up my laundry, the

gave us a different room than expected plus they didn t tell us the cost for laundry and we ended up paying

very large room. good gym for treadmill running with a view and a hot tub/spa to warm down

there were pastries being put out by the kitchen staff

no mini bar fridge

stay 7 days amd i wish they did something different for breakfast, also the fact that laundry was quite

disappointed at how expensive the laundry service was

laundry woman woke u at 8 pm banging on door asking if u had any laundry

wifi was good

the omlets available for breakfast were very good

free breakfast

room service, food from hotel restaurant centro is pretty average

breakfast is also good, but depending on the time the room was packed

breakfast is just minimum and it's not so fantastic while other experiences are great including

said it had shuttle to the airport but they're lying, they charge you $20 to take you there

great location, clean rooms, and the staff was really helpful with my needs of doing laundry.

wifi was completely unavailable on my computer, only available as open network for my phone

the gym is ok equipped but the size is tiny

no room service available at 10:30pm

common in guatemala to just give a bar of soap, but from a 4* hotel would have preferred shower gel, especially

bad parking bathrooms are not good staff at front desk not very friendly

quiet, great breakfast buffet, allowed early check in, called massage therapist for me.

great location, free parking, clean rooms.

i was left stranded as a lone female, late at night unable to connect to wifi or call the hotel

6) the gym was below expectation and ceiling was broken and not fixed

the only hotel in the area that offers laundry service on sundays, which is a big help for travelers who are

friendly staff, comfortable room, delicious breakfast.

quiet and beautiful garden a local breakfast to serve very local decorations strongly recommend

beautiful hotel wirh comfortable rooms and great service. great breakfast aswell.

wifi barely worked, i had to leave early due to not being able to videocall / work online

they also took some laundry for dry cleaning and they didn't know the dry clean didn't work on sundays so they

own kitchen is nice and the stuff was friendly and helpful

the pool is very small (not like in the photos). the gym is dark and tight.

cold pool, how about a solar heater?

i love that the suite includes a kitchen with some dishes and utensils

breakfast was delicious and receptionist at check-in offer to bring breakfast to our room at not

rom had a little kitchen, which would have been useful if i was staying longer

as spanish such simple question breakfast time

breakfast was limited but ok

wifi signal did not cover whole room 2bad facility during shower, it take too long to waiting hot

wifi was flakey and kept dropping out

breakfast is served very morning from 6:30 to 7:30

breakfast was good

hot water, wifi signal was very weak

the wifi also worked well enough to be able to work remotely

the design of the hotel and the rooms, the views from the rooms, the space upstairs, the gym, and the excellent

they arranged for us a transfer from the airport (20$) and an (very) early check in with 40$

free parking in a secure underground carpark

would have been great if bar on 7th floor was open.

laundry service was too expensive.

expected a good room but was given one way on the other corner beside laundry or some wash room

staff receiving us at the door including the parking, great personal, thank you all for your service

i do think it was a bit overpriced compared to other options and the wifi was quite slow.

*despite the bar and room service not being able to serve alcohol; (both were closed

clean, good wifi, good location, nice staff

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

no dining facilities. bar bit dull.

wifi, clean rooms, updated bath with rainfall shower head

the air conditioning and wifi in my room worked well too

beside the bed, they were on the other side of the room, but the main problem was that the wifi

always asking for laundry early in the morning plumbing sound during the night were loud

nice hotel but around 9:00-9:30 a lady start yelling laundry on the hallway

personal, the restaurant hostess had a really bad attitude plus she looked at my kids from head to toe and asked

room service breakfasts were amazing

the bar on the gorund floor was outstanding with great staff and good food and drinks

room was clean & fast wifi

friendly, helpful staff wifi price cleanliness hot water updated fixtures

the room was very clean and everything worked, great shower, good tv and most importantly the wifi was terrific