staff was friendly and helpful, and the laundry facility was good

had laundry facilities

location, pleasant helpful staff, good breakfast, laundry

breakfast was great, room was nice and the staff was pleasant.

breakfast was good and location to bandelier and los alamos was perfect

requested a laundry bag for room but never received

laundry done thru hotel is very pricey

loved having laundry facilities

laundry facilities also very good and

and i was happy i could wash clothes and be ready to go home with laundry done

the elevator was out of order and the guest laundry area was very dirty.

also had a facility for doing laundry (quarters

the laundry room was filthy the vending soda machine was empty

our stay to chill, get some laundry done and visit santa fe

breakfast- onsite laundry

laundry room no machines working properly

standard of double tree, laundry facility, proximity to restaurants

friendly staff, laundry facility on site, jacuzzi

friendly, heated pool with long hours, very comfortable, no worries when arrived

parking lot is a bit narrow for bigahole trucks but overall good parking.

very friendly staff, comfortable room. convenient laundry facilities, convenient location

poor laundry

they did a full renovation of the hallways, stairways, laundry room, workout room and i'm not sure if they had

the laundry room had only 2 machines and one of them were out of service.

all aspects very good. breakfast lwoman went out of her way to provide friendly service.

laundry facility was adequate and was in excellent working condition

comfy bed, laundry facilities, great staff. everything was perfect!

the laundry was clean, which we utilized

laundry facilities on site

i even got a load of laundry done

friendly staff, clean hotel, breakfast is good, nice pool & workout room, laundry facilities are adequate,

adequate breakfast nice laundry facilities.

were told when we checked in that laundry facilities were available but when we checked both dryers were out of

the breakfast was good, and the location was perfect, it was easy to locate and access

the swimming pool n hot tub

exercise room, ice machine pool, hot tub, free breakfast and laundry are nice amenities

the hotel is updated, decorated well and very clean. the pool and fitness center are open.

my kids liked the breakfast

breakfast was alright too

temperature of pool warmer

self-laundry machine on site was a big plus for me

you can hear the laundry room or whatever it is early in the morning right below the bed

i was happy with the guest laundry (2 dollars for the washing machine and 2 dollars for 40 mins dryer) 1 dollar

i loved the laundry room and the business center.

ability to do laundry at the hotel ($2 washer and $2 dryer)

the convience of a guest laundry was also a plus

furniture was beaten up, hair in bathtub, room next to laundry and noisy

laundry

the laundry was a little messy but not a huge deal

the guest laundry was filthy

laundry facilities were great, clean, available

good location, well kept rooms and grounds, nice pool.

sweet welcoming staff who allowed us early check in

the room was a good size and the kitchen was nice but it was short on utensils etc

apartment-type facility, plenty of parking, all furniture and facilities in excellent and functioning order

the room was nice and the breakfast was very good. we used the laundry and it was very nice.g

washer broke guest laundry

nice to have a laundry facility

pool was closed, laundry room too small, only one of the machines was working

we were so thankful to have a laundry room right next to our room so that we could do a load of clothes right

hot water issues and i was doing some laundry after being on the road and the dryer wasn t working

parking was tight on the weekends.

the walk to downtown was very short and we love that we were able to call the shuttle to come and get us whenever

clean, friendly staff, hot tub and pool were excellent

room was huge, very quiet, and we enjoyed use of the patio and fireplace

the laundry facilities were down while we were there, but everything else was better than perfect

thirdly, the laundry dryer did not dry the clothes after 2 hours of being in the dryer

first room they put us in was next to the laundry, out the window was the air conditioning unit and i think the

location is good. bed was comfortable. love that they have laundry on floors.

the front desk could keep some change on hand for the laundry room facilities.

on site laundry and gym

laundry machines were available for guests to use and they even had laundry soap available at the

there s also laundry facilities on site

laundry available on site at no charge

to use laundry because the machines needed loads of change that we didn t have and hotel couldn t

bar closed at 9ud83dude48 no guest laundry. we expected more!

had the fireplace room and they built a fire each and every time we called

pet friendly room, but was told i had to go 2 blocks away to a park to walk my dog as no pet area

conveniently located. bar and restaurant on site. great customer service

the dark rooms. the smell of fireplace smoke in my 5th floor room.

no on-site laundry or laundry/dry cleaning service.

the pool was closed for maintenance, but, since it was mid march, i doubt anyone would have anticipated

wifi was a little spotty - kept kicking us off

the fact that the tv stations were limited. no golf and hockey sports

very limited room service and no restaurant

our room was next to the laundry room. didn t enjoy the smell of chemicals.

there was no laundry facilities on site.

thing we didn't like was that we thought there was a laundry room available but instead they only had wash &

believe there was an on site laundry near our room that ran all night long making a loud noise like a jet engine

the room is good size and easy parking on site

great laundry service, both rapid and perfectly presented

i liked the location to the plaza and the on-site bar and restaurant

wifi was erratic

perhaps there should be pet free rooms

bar is famous for cocktails

was great, kiva fireplace and wood was really fun, breakfast was terrific

room fireplace was delightful in the evenings, attentive staff, and gorgeous decor

our room was amazing, incredible decor, a separate kitchen / bar, a kiva fireplace, a very comfy king bed and

beautiful lounge area outside the spa in pool area great day or night

staff very accommodating and friendly, suite was quirky but charming and fun to stay in, wished fireplace was

remote didn t work, fireplace fires were allowed to go out in early evening

the fireplace was a cozy addition

excellent spa with many services available and easy scheduling

been to almost every restaurant and when staying at the hotel we always order room service

the location overlooking the pool was a nice touch.

terrible wifi, laundry broken, pool closed despite it being the lead photo in

no laundry

a guest laundry would have been beneficial

some advise for the staff: if you have coin laundry machines for the use of your guests, keep a few rolls of

no breakfast , no laundry

was closed on monday, therefore no room service available

gym

wifi service was out for most of the stay

location, attentive staff, cleanliness... staff made us feel very welcome. great bar area

in the past water and wifi were free; now it s all packaged with parking for a high daily price to make you

we ordered room service one night and it was lukewarm at best. however, it was good.

) from room service, but an exchange was handled quickly

the restaurant and bar was very pricey. we eat at other restaurants

well appointed & cared for, great central location, restaurant, tequila bar & patio wonderful

great bed, nice staff, great room service.

facility needs a remodel and wifi was only so so

tiny glass of bailey s at the bar was overpriced.

their restaurant and bar seemed to have fairly limited hours.

our bed was right against in the wall and the kitchen was busy because it was loud and distracting

friendly and helped us get a pizza ordered for our arrival since we were arriving right after the kitchen would

wish the pool, restaurant and bar were closed but no fault of the hotel.

the kids enjoyed the rooftop pool and the kickback happy hour was great for a snack to hold everyone

the pool was lovely

gym could have more weight machines or freeweights and the pool is too small

no bar or room service but right downtown where you can go out and socialize

resort fee $35, but includes valet parking.

whole package of serene gardens, fireplaces, cozy corners, free shuttle, spa, coffee service

the spa was beyond wonderful

from the valet to the young lady at the spa facilities

was very late arriving, too late to get my rental car at the airport and too late for the hotel shuttle service

fireplace in the room was most enjoyable each evening

i had dinner from the lunch menu in the bar and the food was truly outstanding and i thought worth the price

location, staff, fireplace, amenities. concierges were exceptional.

had talked with staff long before booking asking for spa pamphlets

size of room and bed, heated bathroom floor, wood burning fireplace, accommodating and professional staff

the rooms are quite spacious and has a mini kitchen with a full-size refrigerator, dishwasher and a microwave

location not far from attractions we planned to visit, complimentary breakfast, and cost

the kitchen was well appointed

elevator was broken. we were on third floor, cello, bags, golf clubs etc. three trips up.

very nice hotel. high quality. good breakfast

the view, the bathroom and no breakfast at hotel at all

we loved that we got a free breakfast that actually lasted till 12 so we got to sleep

wished it was connected to casino but enjoyed anyway

loved the free breakfast buffet

did not care for the casino. was boring.