had to iron my clothes in the laundry room and mattress was thin.

there is ample, secure parking and laundry facilities

i am particularly grateful to the staff, who helped us do a load of laundry

there are charges for parking and to use the laundry facility and laundry is high priced 15 pounds per load

good car parking on site, laundry facilities

nice towel/laundry drying rack

went to the bar for a drink before we went out for tea, however no one was there to serve us and we waited

excellent blackout curtains ud83eudd29 well stocked bar with a relaxing lounge

great choice of drinks at the bar and breakfast was

decor quirky and lovely bar area

the staff were so helpful, contacted the external laundry team and managed to locate them for me which i am so

asking about laundry turnaround time, i was told to just check the form in my room

returned with 1 tshirt still dirty, 2 tshirts shrunk, we were told to contact the independent laundry ourself

very comfortable room , cosy bar and bistro just lovely .....

the lounge bar was relaxing and interesting, parking onsite was secure

would have been helpful to be told on arrival about the laundry availability.

wifi a bit dodgy - no laundry facilities

the little access corridor was often the dumping ground for bags of laundry

really clean and tidy. the bar is nice with a good range of beers and the food was good too

we enjoyed a three course meal at the restaurant, as well as breakfast and a drink at the bar -- both the food

great location, staff really helpful and friendly. laundry service. great breakfast.

good to be able to get our laundry done for a small fee

very helpful staff including doing our laundry for a small fee

breakfast was great and appreciated that they had laundry service in addition to housekeeping servicing the

not convinced doing the laundry in the front reception area is giving the right vibe

the wifi kept cutting out

the wifi did not reach our room during our first visit--it did work for some others but not for us

wifi was weak in active room

market and a meal we went back for a drink before bed and couldn't get a seat due to the bar area being so small

friendly & welcoming staff and couldn't be more helpful, lovely cosy bar very comfortable bed, brilliant

the laundry leaves a lot to be desired

45 pm just outside my widow & i was awoken at 6am by laundry wagon loading/unloading trolleys for about 45

our room overlooked the laundry rooms. no scenic views. the lift system was overly complicated.

booked into the hotel and where put in an annex just outside car park that had dirty laundry and a hoover left

it was noisy outside, there was laundry being delivered and distributed from early morning and multi people

room was located right next to laundry and staff areas so noise from staff in and out upto midnight and from

noise / door slamming from the staff/ private laundry room located next to court yard twin room.

at leat 20 laundry & rubbish bags piled up outside the door

midnight and 5am and 7am and loud noises from staff down stairs you have to walk past all the laundry and delivery

room on ground floor as break/vaping/phone call area which disturbed us, dirty dishes and laundry from rooms

a room which had all the dirty laundry stacked directly outside our window

there was an extensive amount of laundry in a bay outside my window

first room was noisy as close to laundry room but moved to another quieter room with no problem the second room

the price, a small fridge in the room and access to laundry facilities would have been appreciated

made to feel at home. excellent stay. parking was good.

view of bins and laundry

lack of onsite parking no option of cooked breakfast on room service

hotel claims its pet friendly but you have to pay 20 per dog and we have two

no access to wifi etc as online directory only available through link which the hotels knows doesn t work

issue was with room service not being able to take payment and coming back several times at 10/11pm

proposed to my girlfriend during our stay and the staff made the suite look beautiful, red rose petals bottle

long wait in the bar area for drinks, but there was a wedding on so may be quicker normally x

the staff were very friendly with a lovely bar that was well stocked and the breakfast was

had room service for breakfast

the pool was lovely for the kids to let off a bit of

found stains on the slippers & creases on laundry bag, decided not to use them at all

the spa has certain hours for kids which we didn't know so pool was too crowded.

excellent room service

comfy rooms friendly helpful staff laptop size safe free wifi throughout good location

could not find fault at all. only found it difficult to get wifi.

we realised under neath was the laundry area

rooms were very clean, superb walk in shower, comfy beds with fresh smelling laundry, pillows quite soft though

laundry left outside lifts all day and night when change over not happening in the bar staff

great rooms and brilliant view. very nice bar and food. parking available was really good.

t do nothing apart from offer another free stay that i would not want as i usually take my kids with me and

no complaints, although the cost of the laundry service was very high

have a laundry service and for 5 pounds did a whole bag of laundry for me and put it in my room while i

the information i saw online included mention of laundry facilities

very friendly staff, good gym & very comfortable room

room , early check in and location

deliveries and laundry truck in the mornings outside the hotel clattering round

cold room in the middle of the night noises during the night (possibly a laundry

windows are small and keep them closed at night as the laundry lorry comes quite early as well as bin collectors

room was dusty and there was dirty laundry in the bed

location. rooms and beds . laundry.

the entrance to the block looked like a door to a laundry room or utility area with temperamental lock and the

enjoyed tapas dinner in a window-lined dining room, the room was spacious, staff assisted with laundry service

a problem getting our laundry done but it was resolved to our satisfaction

bedroom laundry delivery in the morning very noisy

laundry trucks, workmen and kitchen staff where all quite noisy too at times

dirty trolley near reception dirty floor carpets laundry in walkway before i even got to the room

noisy outside our ground floor room with laundry trolley and bins.

room was unfortunately backing on to the laundry and the spin cycles kept me awake and when i did fall asleep

we drank the two bottle of water on the first day but these were not replenished by room service

wifi not great but could have been us oldies

had problems with wifi - on fifth floor. pity no laundry.

even), understaffed with wait at the counter, stained sheets (either have not been changed or bad laundry

laundry left in the corridor!

dark being overshadowed by the neighbouring building and overlooked the rubbish, waste bins and laundry cages

a laundry room would be good for travellers.

we would have been happy to use the same towel for three nights and cut down on laundry

cleaners cupboard with dirty laundry left open all

i believe above the bedroom there is a laundry room, as the noise i heard for nearly 2 hours sounded like

same laundry bags in the corridor for two days. towels rough.

we had a street facing clean room with clean laundry

little touches missed whilst staying in a hotel of this standard for instance laundry bag, pad and pen, fridge

during the day was an issue, laundry bags and cleaning equipment seemingly abandoned in the corridors and on

regularly visit york and have tried various hotels but were researching pet friendly hotels for later this year

wifi was virtually non existent in our room

the room and public areas; they are exceedingly pet friendly as they supplied dog bowls and beds; we ordered

they arrived to their room having not been made up, dirty laundry , towels all over

guessing there s an issue with the laundry

excellent breakfast including readily available vegetarian and vegan options

comfortable memory foam bed , clean ultra spa fantastic disability service and shower in spa , big room for

hotel very clean, staff all lovely and very friendly and helpful,breakfast was very good with loads of choice,

a lot of dirty laundry piled up in the yard outside the outer rooms

our room not what was booked- no one wants to see the dirty laundry from the hotel whenever they look out of

no offer of the bedding laundry to be changed daily lack of toilet roll and tea coffee and milk

which i did not realise on booking this meant it was noisy and we had a permanent view of the laundry storage

beds were old and laundry very tired and stained we had to request to move our room as the first one smelt like

laundry facilities

we used the free laundry machines on the 2nd and 3rd floor

hot drinks always available, fresh croissants every morning, small shop in the lobby, and laundry facilities

free shared laundry for use among residents

and a laundry room on each level

room, no 115, was right next to the laundry room

they made all of us welcome and my kids loved it because the staff were amazing with

amazing - shout out to the guy on reception who helped us out no end and was really kind to the kids

parking was shared with the pub so on the main road

bar prices and better room service

the breakfast was excellent and late check out of 12 midday

also got an upgrade for my birthday and late check out so very happy

small space, especially the swimming pool but well utilised

ample, easy car parking too

loved the bar area and our room was lovely

us on bottom floor where a laundry lorry stopped bang outside our window at 745 am and made as much noise as

lots of noise during the night from staff up and down the corridors, and what i assume to be the laundry lorry

dirty laundry and unpleasant staff

we were located above the laundry room which was annoying as uplifts took place every morning and very noisy

slightly tired room and the very noisy laundry truck at 0730

might have missed it, but no laundry bag

lovely breakfast, friendly staff , ev charges. great break away

the location is convenient, though the on-site ev chargers are quite slow (7kw), so i d recommend using a

friendly staff, lovely room, extremely comfy bed, pleasant bar area, great choices for breakfast, definitely

poor wifi thats my only complaint!

location with parking and bus stop just outside with short bus ride to york centre characterful period property

the spa treatments, pool and therapists superb

the swimming pool and associated facilities were great and although damp and wet at times we enjoyed walking

however, if i had not asked and just used the bar or room service

prefer a proper bar where you could go up and get drinks or snacks yourself, but maybe this is thought not

breakfast terrible and bad service,could not get swimming slots ,dirty laundry up corridor and plates glasses

we will definitely stay here again and next time my husband will make use of the golf course which is lovely

we loved the pool and the spa facilities

very efficient room service, all food delicious

we even received a free drink from the bar to celebrate

just inside the main entrance a large bag of used laundry had been left and stayed there until the last day of

was no pen included with the information book so had no way of filling in the feed back form or laundry / in

overpriced room service 17

is a pet friendly hotel; however, they do not provide anything in the room for the dogs which i feel

pity there is no swimming pool.